Pep Boys

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ** ***,
We are in receipt of the complaint sent to your office by *** *** *** March 21, We apologize for any inconvenience *** *** may have experienced at our facility
dir="LTR">*** *** was contacted and advised to return to our facility for a refund of $
We again apologize as well as thank *** *** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
*** *** *** ***
*** ** ***

Dear ***,
We are in receipt of the concerns sent to your office *** *** on February 25,
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The Area Director of our *** location has contacted *** and has advised ***, that Pep Boys will work with him in purchasing new tires.A 25% discount off each tire was offered and we will also look at the battery in the vehicle.We again apologize as well as thank *** for allowing us the opportunity to address his concerns
Regards, *** ***
Customer Service Coordinator

Revdex.com:*** *** *** ***, FL is the location of the facility
Regards,
*** ***

Dear ***,
"">We are in receipt of the complaint sent to your office *** *** on February 2014, We would like to apologize to *** for any inconvenience he may have experienced at our facilityBelow is the response to ***'s concerns from the senior management team at the said location.*** *** came in to our store on December 22, 2013, complaining of a coolant leak*** *** the CSA took down the information for ***The vehicle was brought in and diagnosed by *** ***The mechanic found a leak on the thermostat housing gasket*** was advised on the results along with other Maintenance related item’s*** approved the workAfter work was completed the mechanic checked the area he replaced and no more leak was present
We also advised *** that engine oil is also leaking and ***'s response to that was that all *** engines do that*** came back on January 1, 2014, stating that his vehicle was still leaking coolant, I then brought in the vehicle to check our work and resolve the issueA pressure test was done on the vehicle, but no other coolant leaks were found
*** then took the vehicle a couple of days later on January 6, 2014, *** brought the vehicle backAgain we brought the vehicle in and re checked itDid another pressure test, and the only thing that was found was very slow seeping coming from the water pump*** was made aware of thisHe then advised us that he wanted a refund on everything the amount of $
We did not feel a refund was warranted, however as customer satisfaction, we offered to refund the labor to replace the thermostat gasketAll the other work on the vehicle was done as maintenance recommendation’s, which *** approvedNo further refunds will be offered
We again apologize as well as thank *** for allowing us the opportunity to address his concerns
Regards,
*** ***
Customer Service Coordinator

Dear ***,
We are in receipt of the complaint sent top your office *** *** on February 7, We would
like to apologize to *** for inconvenience he may have experienced at our facility
*** was contacted and advised to return and his tires will be checked for leaks
We again apologize as well as thank *** for allowing us the opportunity to address his concerns
Regards, *** ***
Customer Service Coordinator

Dear *** ***, We are in receipt of the complaint sent to your office on March 10,
by *** *** *** *** We apologize for any inconvenience *** *** may have experienced at our facility.After reviewing the complaint submitted by *** ***, we found that the tire should not have been plugged, due to sidewall damage*** *** did go back to *** where she originally purchased the tires*** would not give her any road hazard on the tire*** *** is returning to our facilityWe will replace all four tires at no charge. We again apologize, as well as thank *** *** for allowing us the opportunity to address her concerns.. Regards, Robin S*** Customer Care Specialist Pep Boys West Allegheny Avenue Philadelphia, Pa

Dear *** ***,We are in receipt of the
complaint sent to your office by *** *** dated June 1, We would like
to apologize to *** *** for any inconvenience she may have experienced at
our Pep Boys facility
In order to further assist *** ***, we will need the
location of the Pep Boys facility she visitedOnce we receive this information
we will than begin our resolution process.We again apologize as well as thank *** *** for allowing us
the opportunity to address her concerns
Regards, *** *** Customer Service Coordinator

---------- Forwarded message ----------
sans-serif;">From: Date: Fri, May 30, at 9:AMSubject: *** *** # ***To: *** *** Hi ***, Can you please help me to get the below response to *** ***, I do not have her email and this case is no longer open. Dear ***, We are in receipt of the complaint sent to your office by *** dated May 5, We would like to apologize to *** for any inconvenience he may have experienced at our Pep Boys facility.
This complaint was addressed a refund was given
We again apologize as well as thank *** for allowing us the opportunity to address his concerns
Regards, *** ***
Customer Service Coordinator Disclaimer: The information contained in this communication is confidential and only for the use of the intended addressee(s)If you have received this communication in error, any disclosure or use of such information is strictly prohibitedPlease notify the sender immediately and destroy all copiesThank you

This is the worst most dishonest bisness I have ever dealt with they lie and do not send the products you order and when you call there customer help line they do not care and say that you are lying about what you received and try and blam the shipping company for the missing parts but the package did not weigh enough if the parts were in it so they lied after contacting the Revdex.com They continue to lie to them and me I will never do business with this business again

This was the biggest joke of all for car repair, as well as handling my complaint to management I went in for an oil change and to check my anti-lock light coming on Ended up with a broken stem on my wheel & an estimate for complete brake job & tires, $1,000+ I got a second opinion & it was my abs harness My brakes & tires were in great shape!

Dear *** ***,We are in receipt of the rebuttal by *** *** *** *** We again apologize, but our prior response stands firm.Regards,Robin S*Customer Care SpecialistPep BoysWest Allegheny Avenue

I have reviewed the response made by the business in reference to complaint ID ***, this is the address they were looking for*** *** ***Denver, CO
Regards,
*** ***

*** ** ***
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We are in receipt of the complaint sent to your office by *** *** We apologize for any inconvenience *** *** may have experienced at our facility
*** *** was contacted by the service manager, who addressed *** *** concerns and replaced the tire under warranty
We again apologize as well as thank *** *** for allowing us the opportunity to address her concerns
Regards,
Robin S*** Customer Care Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Pep Boys replaced wiring in my truck without my permision, and told me they couldn't figure out what was wrongI never asked for rewiringIt is clear they had already began diagnosing my truck and couldn't figure out what was wrongI was never offered a "diagnosis." I was told that if they kept investigating the matter they would charge me even moreI was told by a mechanic that they were looking at it for hoursIt doesnt take hours to replace a starterI'm disgusted in the customer service and believe the Pep Boy's shop that worked on my truck are being dishonest.
Regards,
*** ***

Dear ***,
We are in receipt of the complaint sent to your office on August 8, by *** *** We apologize for any inconvenience *** *** may have experienced at our facility
The Customer Service Manager, Chrisna had tried to contact *** *** and will offer *** *** the requested refund for the batteryIf *** *** has not been contacted we ask that she contact Chrisna or John
We again apologize as well as thank *** *** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa
Phone: ###-###-####
Fax: ###-###-####

Dear Mr***,
We are in receipt of the complaint sent to your office on February 19, by Mr***We apologize for any inconvenience Mr*** may have experienced at our facility
dir="LTR">Mr*** returned to our facility after he entered his complaintThe manager assisted Mr*** and addressed his concerns
We again apologize, as well as thank Mr*** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
*** *** *** ***
Philadelphia, Pa

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
Glynita W***
The statement is not true my power steering was not broken at the time my belt broke I was at at least feet from pep boys when the belt brokeI have attached the receipt from the dealer stating what the found when my car was fixed by themIts not sure thing the power steering pump will be destroyed in that time mannerPep boys was at fault

ear *** ***,
We are in receipt of the complaint sent to your office by *** *** dated June 23, We would like to apologize to *** *** for any inconvenience she may have experienced at our Pep Boys
facility.On January 3, 2012, we replaced the rack and pinon , also preformed alignment mileage on the vehicle at time of this visit was
The next visit was on May 5, *** *** stated she hit a pothole in roadWe preformed alignment under warranty mileage this visit was no other parts or labor were done
On October 5, mileage we replaced front brakes, changed oil and filter , replaced both left and right hub bearings and preformed alignment which , *** *** charge $*** *** also advised that her vehicle was pulling to the right, we also balanced tires for her on that day if there was a tire problem we would have found it that day
The next visit to the store mileage was 82247, we replaced rack and pinon that was leaking *** *** had a warranty for the part, so we charged her for labor and found that two outer tie rod ends were bad these were original parts never changed out , also preformed alignment for $
Pep boys position in this matter that rack and pinion was covered 100% however labor warranty was only months 4,miles stated on initial invoice dated on January 3, Customer claim of part not being replaced is not validAdditional work was the installation of outer tie rod ends which required replacement and were original parts Since 2012, *** *** has returned for repairs other than rack and pinion
A full refund is denied however we can offer trade in credit on old tires for customer satisfactionIf *** *** would like to accept this offer, we ask that she return top our facility and see the service manager
We again apologize as well as thank *** *** for allowing us the opportunity to address her concerns
Regards,
*** ***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa
Phone: ###-###-####
Fax: ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
MsS***,
I just want make sure that you have been presented with the
correct facts. In your Revdex.com reply, you
stated that I received a free inspection at the Miami, Florida locationThis is NOT the case. I paid for the inspection and did NOT receive a free inspection on
this vehicle at the Miami, Florida locationAs I stated in my previous
correspondence with Revdex.com, I have the documentation showing this and will provide
it to you upon your request. I noticed
some tire wear which alerted me that I needed an alignment and took my vehicle
to a local garage. I was told that not
only did I need an alignment, but that I have about $in repairs. Pep Boys in Miami, FL, did not tell me there
was anything that needed to be repaired on my vehicle. As a matter of fact, I was told the vehicle
was in great shape, and the person said he would purchase it himself! I called the Pep Boys customer service number
and filed my first complaint. At that
time I was told by Pep Boys Customer Service to take it to the local Pep Boys near
my home. Then my local Pep Boys did my first free inspection of the vehicle, including the Front End, and discovered about
$in repairs that need to be done
Regards,
*** ***