Pet 360, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: I also do not accept their response. I will not pay TWICE for something that I paid for the first time. The credit card company has been notified of my refusal to accept this second charges. I now also  consider this matter CLOSED AND WILL CONTINUE TO ADVISE ALL FAMILY AND FRIENDS OF THE UNETHICAL WAY PET360.COM DOES BUSINESS. Regards,[redacted]

Dear Customer,
Our apologies for this delay - a refund for the defective heartguard product in the amount of $44.76 has been issued to your credit card.
Thank you for your patience and shopping with us -
Sincerely,Tina H[redacted]
Pet360

Our records indicate that order [redacted] for $77.07 was refunded under transaction [redacted] to the consumer on 2/7/2014.
In addition, order [redacted] for $43.83 was refunded under transaction [redacted] on 2/12/2014 to the consumer.
Order [redacted] was requested to be cancelled by...

the consumer on 2/7 and information regarding the timing of the refund was relayed to the consumer at that time, that the refund takes within 3 - 5 business days to complete. 
Consumer should check with the banking institution as to crediting the funds back into her account.

Dear Customer,
If you sent the coupons in via registered US mail, please send us a copy of the receipt and we will refund you the amount.
Without this information we cannot credit you for any thing because we don't have any documentation to base the credit on.
Sincerely,
[redacted]
Pet360

Dear [redacted],
Thank you for reaching out.   I am sorry that we fell short of your, and our expectations.  I have asked our customer service team to ensure that they have processed a full refund for you.
Thank you for letting us know.
Jessica

Hi [redacted],Thank you for reaching out to Pet360. I was sorry to hear about the experience you had with our online team. Our Operations Manager has informed me that they have refunded your account for the last two transactions you have made. One for $50.25 and the other for $28.36. They have...

also reshipped your order in question. This is all detailed in an email sent to you today. We thank you for bringing this matter to our attention and our sincerest apology for the inconvenience this has caused.Sincerely,Coral

We were so sorry to hear about the passing of [redacted]’s pet as well as his experience with our call center.  Unfortunately we do not do returns/exchanges on medication and this order was outside our posted return policy.  We do feel bad though and will process a refund for the...

product.  We do show that the order was for 80.79 rather than 90.99 and will refund the 80.79 amount.  We have also placed a note on [redacted]’s account for 25% off a future order for his other pets.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Customer,
Thank you for your inquiry.
Our records coincide with  yours on the dates you contacted our firm however the calls recorded do not display the picture you have described in your complaint.  Our representatives will disconnect calls from customers who...

become abusive and utilize foul language.
Our apologies for shipping your order late, records indicate that it was shipped via over night service on March 24th and a refund of 50% was reimbursed back to you for your inconvenience.  As a goodwill gesture, I have authorized the balance of the funds to be refunded back to your account.
According to [redacted] this was delivered on Tuesday, March 25th via tracking [redacted] and left at your front door.  Our records indicate that an email to confirm the tracking was sent to email address [redacted] on March 24th to advise you of shipping but the email was returned to us as undeliverable.
Sincerely,
[redacted]
Director, Customer Care
Pet360

Dear [redacted],
Thank you for contacting Pet360.  I was very sorry to hear about your experience with your order.  I have been in contact with our cusotmer service department who have assured me that they have refunded your full purchase price and offered 25% off a future...

order.
Sincerely,
Jessica

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  But they need to notify customers right away not wait 5 days.  This will give the customer a chance to go to another company ASAP so the cat does not go with out their perscribed food.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The business is working with an affiliate that places a bait and switch claim directly on their site. They do not make it clear that these claims are from a third party. The business has not stated an intention to stop working with an affiliate that uses deceptive business practices.
I hold the business fully responsible for any deceptive statements placed on their website even when done so by a third party.
I fully reserve any and all rights I may have to a claim against said company.
I expect the full value offered on the website, which was $100.
While I appreciate the gesture to discount my order it does not resolve the core complaint for myself or for any future customers.
Regards,
[redacted]

Revdex.com is PAID Ratings. They are PAID to give High Ratings.
Pet360 is a RIPOFF. Everything there is more costly.

Dear [redacted],
Thanks for reaching out. I am sorry to hear about the issues with your order.  I have been in contact with our customer service department and found that your order did arrive and that they provided a full refund for the product. 
Thank you for sharing your comments with...

us
Jessica

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: they have not issued the full refund and the check was not for the full amount. I have already told them I rejected this. I still need to place my orders - as they had promised - plus a refund on shipping charges I was made to pay for a service they offered free.
Regards,
[redacted]

Dear [redacted],
Thank you for reaching out.   I am sorry that we fell short of your, and our expectations.  I have asked our customer service team to ensure that they have processed a full refund for you.
Thank you for letting us...

know.
Jessica

We have sent [redacted] to her house twice, if they have still been unable to obtain the product she is welcome to throw it out or donate it.  The credit has already been issued. Thanks!!!  Complaint: [redacted]

Dear Customer,
Our apologies for the delay in processing your refund.
The refund was done on August 1, 2014 and the funds should be in your account.
Please let us know if this has not happened or if you have any further questions.
Sincerely,Tina...

H[redacted]
Pet360

Dear [redacted],
Thank you for your inquiry.
Our records indicate that your order placed on Wednesday April 9, 2014 was shipped on Sunday, April 13th under [redacted] tracking number [redacted] and delivered on Wednesday, April 16, 2014
Our normal processing time to...

pick / pack an order is 24 - 48 hours from order date and as noted in earlier communication to you, our warehouse on the west coast was experiencing delays.  To compensate you for this inconvenience, we have refunded your shipping charges of $4.99.
Thank you for shopping with us at Pet360.
Sincerely
[redacted]
Pet360.com