Pet 360, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me In your response you stated you would work with your call centerI appreciate that effortThe simple truth is your customer care had put me on holdHer responce to me come directly from her manager as she stated to me over the phoneSo please understand your problem is a bit higher upI just want you to realize you need to fix your problem in management before you can train your call centerI did receive my replacement order today as you promised in yesterday's letterIt's truly sad it had to take me coming public to the Revdex.com to get this resolved.
Regards,
*** ***

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***They have also issued me a full refund for the orderI find that these resolutions are satisfactory to me. Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hi ***, Thanks for your reply. Unfortunately, I am unable to release the information asked for. Your bank can work with our fraud department if further information is required. Thank you

Hello *** and ***,? Please see below, regarding the Revdex.com complaint(Pet360) for *** ***I do apologize for this delay in forwarding you this resolution.Ellen did receive her refund and her concern is now resolvedLaTonya reached out to her on July 6th, 2017, offering to refund her
account and she seemed very pleased with this outcome.? Thank you.? ? Sheri P*** | Customer Care Specialist

We have sent *** to her house twice, if they have still been unable to obtain the product she is welcome to throw it out or donate it? The credit has already been issued.? Thanks!!!? ? Complaint: ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

To *** ***,I ? understand you were not satisfied with your recent order due to issues with the dosage and the wrong product received? Our records show you have been issued a credit on 2/22/The refund would have processed through your credit card provider? There is no
need to return the product because Federal Regulations do not allow us to accept returns of Prescription Medications, Raw, Refrigerated or Frozen Foods.? Again, I ? am sorry this was your experience on our sitePlease contact me directly, if you have any questions or concerns.Sincerely,Char S*Customer Care Project Manager***@pet360.com

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Hi ***,Thank you for reaching out to Pet360.? I was sorry to hear about the trouble you had with your orderI have escalated this to our online support who have notified me that they were able to get in contact with you to provide a refund on the shipping feeWe thank you for bringing
this to our attention and apologize for the inconvenience this has caused.Sincerely,Coral

Hi ***,Thank you for reaching out to PetWe are sorry for the inconvenience you have experienced during the ordering processWe have since updated our site to be more clear and we thank you for bringing this to our attentionI have also escalated this to our online team and they
attempted to contact you today (1/23/2017) but were unable to reach youThey will try again, so please look out for that call so we can assist you with the shipping chargesSincerely,Coral

Hi ***
Thanks for reaching out.? I am sorry to hear about your experience.? ? Our online team has reached out to assist with a resolution, please reach out to LaTonya or Allen at your earliest convenience at the number provided
Sincerely,
Jessica

[A default letter is provided
here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

We are sorry to hear about ***’s experience with our website.? We have refunded the duplicate orders totaling and have placed a note on the account for a 25% discount on a future order.?

To *** ***,I ? understand you were not satisfied with our returns and exchange policy? In the effort of providing quality customer service to all pet parents, we want to complete a refund for the purchase price for the ***The refund should appear in 3-business days with your
credit card provider? There is no need to return the product because Federal Regulations do not allow us to accept returns of Prescription Medications, Raw, Refrigerated or Frozen Foods.? We can still fill your order for the *** if you would like to give us another try? I would also like to offer you 25% off on your next order and free shipping? Again, I ? am sorry this was your first experience on our site, but I would enjoy working with you to fulfill your dog food needs with any our specialty brands and products.Please contact me directly, if you have any questions or concerns.Sincerely,Char S*Customer Care Project Manager***@pet360.com

Dear ***,
Thank you for contacting Pet360.? I was very sorry to hear about your experience with your order.? I have been in contact with our cusotmer service department who have assured me that they have refunded your full purchase price and offered 25% off a future
order
Sincerely,
Jessica

Dear ***,
Thank your for reaching out to Pet360/Petfood Direct.? I am sorry for the troubles with your order.? We attempted to reach out to you to assist with a resolution and were uable to make contact.? Please reach out to our team at *** and ask for LaTonya at
extension *** or Allen at extension ***? who will be able to assist you further
Sincerely,jessica

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Dear ***,
Thanks for reaching outI am sorry to hear about the issues with your order.? I have been in contact with our customer service department and found that your order did arrive and that they provided a full refund for the product.?
Thank you for sharing your comments with
us
Jessica