Pet 360, Inc.

Made one complaint about their terrible customer service refusing to resolve my issueThey promised a credit within daysHere it is days later and there is no refund/credit.TranslateDesired Resolution / OutcomeDesired Resolution: RefundRefundselectDesired Outcome: A complete refund

Revdex.com,
Please be advised that the company stands by our original response and unless the consumer has another issue they would like to address, we consider this matter closed.
Sincerely,
Pet360

Dear [redacted],
Thank your for reaching out to Pet360/Petfood Direct.  I am sorry for the troubles with your order.  We attempted to reach out to you to assist with a resolution and were uable to make contact.  Please reach out to our team at [redacted] and ask for LaTonya at...

extension [redacted] or Allen at extension [redacted] who will be able to assist you further.
Sincerely,jessica

[A default letter is provided here which indic[redacted] your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], I did recieve the full refund only for the assistance from the Revdex.com. I have checked my credit card payment several times and it was only after the business recieved notice from the Revdex.com that I finally recieved my refund. Thank you for your help.  Regards, [redacted]

Dear Customer.
We do not show your name in our data base and need all email addresses that  you want deleted from our marketing data base.
Please advise so we can make sure your information is deleted.
Sincerely,
Tina H[redacted]
Pet360

Dear Customer,
Our records indicate that your order was shipped on September 15, 2014 via USPS under tracking number [redacted].
If you have not received this please let us know so we can file a tracer on the shipment.
Sincerely,
Tina...

H[redacted]
Pet360

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We were sorry to hear about [redacted]’s experience with our call center.  Unfortunately the package had shipped prior to the call and we were unable to stop the delivery.  We have ensured that the...

balance of the order was refunded and noted the account with an offer for 25% off a future order with us.

Hi [redacted]
Thanks for reaching out.  I am sorry to hear about your experience.   Our online team has reached out to assist with a resolution, please reach out to LaTonya or Allen at your earliest convenience at the number provided....


Sincerely,
Jessica

Hi [redacted]
Thanks for reaching out.  I am sorry to hear about your experience.   Our online team has reached out to assist with a resolution, please reach out to LaTonya or Allen at your earliest convenience at the number provided.
Sincerely,
Jessica

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
                  Thats correct,the shipment was sent on the 15th and received on the 18th. My complaint as stated, what pet360 advertises on their website is incorrect and misleading.  I was never assigned a tracking number either, and as of today, my account still shows no order. 
 Regards,
[redacted]

Hi [redacted],
Thanks for reaching out.  We found that the charge was stopped prior to any product shipping so the authoirzation would have been cancelled and fell off your account.  I hope this helps.
thanks!
Jess

Dear [redacted],
Our sincere apologies for this poor experience you recently had with order [redacted].
We have issued a full refund for this order today and depending on your banking institution should be credited to your account in 1 - 3 business days.
Two replacement...

shipments were sent to you on 12/5 and they are scheduled to be delivered today, 12/10/14
Please keep the food or donate the excess to a local shelter or discard.
We strive to get every order correctly shipped on time to our customers but failed and will take this experience and turn into a learning opportunity with our representatives on how to prevent future issues of this nature.
Sincerely,Tina H[redacted]
Director of Customer Care
Pet360

[redacted],The refund amount is for shipping only as stated prior.  We can not refund an order if the product has not been returned in 60 days or unused per our return policy.Thank you,Char S[redacted]Pet360 Customer Care Project Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:They have yet to resolve their advertising on their wesite concerning delivery time and information on orders including confirmation and tracking.
[redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],I understand you have been receiving unsolicited marketing and sales promotions from Pet360.com.  Our Email Marketing department has investigated this matter, and we do not find your name or email address anywhere in our database.  Our goal is to resolve these unsubscribe...

requests; the next step would be for you to consider sending us a copy of the emails you received.  The original emails in question should be dragged and dropped into a new message and directed to my attention.  Please, do not forward the message because the original footprint of the internet service provider who sent the message will be erased and undetectable.Please contact me if you should have any questions or concerns because can-spam compliance is a top priority at Pet360.Sincerely,Char S[redacted]Pet360 Customer Care Project Manager[redacted]@pet360.com

Dear [redacted],
THank you for reaching out regarding your order.  We do show that the orders have shipped and were delivered by 8/1.  If you have any further questions please reach out to our customer service team at ###-###-#### and ask for LaTonya.
Sincerely,
Jessica

Hello [redacted] and [redacted], Please see below, regarding the Revdex.com complaint(Pet360) for [redacted]. I do apologize for this delay in forwarding you this resolution.Ellen did receive her refund and her concern is now resolved. LaTonya reached out to her on July 6th, 2017, offering to refund her...

account and she seemed very pleased with this outcome. Thank you.  Sheri P[redacted] | Customer Care Specialist

Hi [redacted],Thank you for reaching out to Pet360. I was sorry to hear about the experience you had with your order. I have escalated this to our operations team and they let me know they were able to get in contact with you and provide you with a $50 refund. We thank you for bringing this matter to...

our attention and our sincerest apology for the inconvenience this has caused.Sincerely,Coral