Pet 360, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Unfortunately , the business never coordinated a pickup date with meI did not feel it would be wise to leave four boxes with hundreds of dollars of merchandise sitting outside in inclement weather to be stolenIf they would like to have their merchandise picked, up they may schedule a pick up any time starting MondayThe boxes will be left outside where they can be retrievedIf the business does not wish to have the packages picked up, or the packages are not retrieved by next Monday then I will donate them to a worthy charityOtherwise this response is perfectly acceptable to me thank you
Regards,
*** ***

Our company stands by our original response

*** *** placed an order on our website on 5/30/ *** *** is an affiliate program that gathers survey information for our website once a customer places an order This survey provider offers there own promotions and monitors the answer to be reported to our company We
have instructed the customer that the correct business to contact would ***Although this error is not on our behalf, the customer was contacted by our Customer Care manager on 6/4/offering 20% off due to the frustration with the *** Issue .
Thank you,
Katie C***
Customer Care Manager
Pet

Dear Customer,
Our apologies for this delay in processing your recent order
The web system upgrade that was recently installed resulted in your order not transmitting properly to our pharmacy team. Because of this, the veterinary approval process was not
completed
At this time your order has been cancelled and the pre-authorization charges will drop off your credit card shortly
Again, our apologies for this inconvenience and the experience you had in shopping with usFor future orders, please use the discount code *** to receive 10% off your next order
Sincerely,
Tina H***
Pet

Dear Customer,
Thank you for your inquiry
Our records indicate that your request for a refund was recently processed for the damaged items
If this credit does not appear on your credit card within business days please let us know,
Sincerely,
Tina
H***
Pet

Dear Customer,
Our apologies for the recent experience you had with our company and the delay in shipping your product
Records indicate that you received the product on June 26, and a partial refund had been issued to you for $to compensate you for this
delay
The balance of the order will be refunded to your in the amount of $today and depending on your bank may not appear on your credit card for - business days
Again, our apologies for this experience and thank you for your patronage
SincerelyTina H***
Pet

Revdex.com:In accepting the company's response, please ensure the following update is stored with the response.The company responded on March 20, specifically listing ***@***.com as one of the email addresses they reported to Revdex.com as being unsubscribedHowever, om March 23, Petdirect.com sent an unsolicited email to ***@***.comA copy of that email is attachedI then used the link to unsubscribe and it appears to have worked.For unknown reasons, this company fought me at every step and I want the Revdex.com to consider this complaint in reviewing the company's Revdex.com rating
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as modified above.
Regards,
*** ***

Dear Customer,
Our apologies for the experience you recently had with our company
Your requests for the following orders was processed on the dates below:
Order *** Amount $76.88 Refunded in full on June
Order *** Amount $76.88 Refunded in full on June
Order *** Amount $76.88 Refunded in full on June
Order *** Amount $66.89 Not refunded as the order was requested by you to place and shipped on 3/
Order *** Amount $66.89 Not refunded as the order was requested by you to place and shipped on 4/
Order *** Amount $66.89 Refund submitted 7/for full refund, this appears to be a duplicate order
All future orders have been cancelled out of our system and your credit card information deleted so future orders will not process
Our apologies for this inconvenience,
Sincerely
*** ***
Pet

Hi ***
Thanks for reaching outI was sorry to hear about your order. Our customer service department has issued a full refund for the product and shipping. Thank you for sharing your experience with us
Thanks
Jessica

*** *** placed an order on our website on 5/30/ *** *** is an affiliate program that gathers survey information for our website once a customer places an order This survey provider offers there own promotions and monitors the answer to be reported to our company We
have instructed the customer that the correct business to contact would ***Although this error is not on our behalf, the customer was contacted by our Customer Care manager on 6/4/offering 20% off due to the frustration with the *** Issue . Thank you,Katie C***Customer Care Manager Pet

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I understand you were not satisfied with your recent order due to receiving a portion of it damaged In the effort of providing quality customer service to all pet parents, we have issued you a complete refund for the total shipping amount and the dented cansThe refunded processed on
2/23/was for the dented cansThe shipping refund should appear in 3-business days with your credit card provider There is no need to return the product.I would like to send you a free case of the food you received damaged Again, I am sorry this was your experience on our site because I understand you have been a long time customer of oursPlease contact me directly so I can take care of your free case order or any questions.Sincerely,Char S*Customer Care Project Manager***@pet360.com

***,Could you provide me with just (1) of your order numbers which will help me find your customer profile? I was not able to bring up your order with the contact information provided in the complaint. I will be researching all issuesIt is my objective to improve your overall
customer experience.Thank you,Char S*Pet360/ Petfood Direct Customer Care Project [email protected]

Dear *** ***,Please accept my sincerest apologies for the inconvenience your shopping experience with us has caused I can assure you providing excellent customer service is our number one priority, and your experience is not typical I have issued a refund for the cost of the
product on the order you attempted the cancel, that we were unfortunately unable to cancel for you This refund is in the amount of $14.13, and it will post the the original form of payment within 3-business days Again, I apologize that your request was not handled in a satisfactory manner, and that we were unable to provide you with the customer service experience our clients have come to expect from us Please feel free to contact us with any further questions or concerns.Thank you,Caitlyn F*Supervisor, Customer Care

Made one complaint about their terrible customer service refusing to resolve my issueThey promised a credit within daysHere it is days later and there is no refund/credit.TranslateDesired Resolution / OutcomeDesired Resolution: RefundRefundselectDesired Outcome: A complete refund

MrJohn Arvin,As of today, we have unsubscribed all emails linked to your name:[email protected]@***[email protected] hours, your email addresses should all be removed from our email systemWe apologize for any inconveniences while remedying this issue.Sincerely,Char SherrodPetCustomer Care Project [email protected]

We were sorry to hear about ***’s experience with our call center. Unfortunately the package had shipped prior to the call and we were unable to stop the delivery. We have ensured that the balance of the order was refunded and noted the account with an offer for 25% off a future
order with us

Hi ***, Thank you for reaching out to PetOur Operations Manager informed me that they have refunded your account for the $due to fraud. He has also called and left a voicemail to notify you of this. We thank you for bringing this matter to our attention and
apologize for the inconvenience this has caused. Sincerely, Coral Thank you,Coral S*** | Customer Care Specialist

Dear ***,
Thanks for reaching out. I am sorry for the frustrating experience you have had with our team. I was able to look into your files and see that we have refunded for both orders at a total of $for both orders that were sent($for order *** and $for
order ***) as well as an additional $to assist insufficient funds that occurred from the orders shipping
Sincerely,
Jessica

*** ***,The refund amount is for shipping only as stated prior. We can not refund an order if the product has not been returned in days or unused per our return policy.Thank you,Char S*PetCustomer Care Project Manager