Pet 360, Inc.

Dear ***,
Thank you for reaching out. I am sorry about your experience. I have been told that our supevisor LaTanya was able to reach out to you to offer a $credit to your order and an additional 20% off a future order
Thank you,
Jessica

Revdex.com:In accepting the company's response, please ensure the following update is stored with the response.The company responded on March 20, specifically listing ***@***.com as one of the email addresses they reported to Revdex.com as being unsubscribedHowever, om March 23, Petdirect.com sent an unsolicited email to ***@***.comA copy of that email is attachedI then used the link to unsubscribe and it appears to have worked.For unknown reasons, this company fought me at every step and I want the Revdex.com to consider this complaint in reviewing the company's Revdex.com rating
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as modified above.
Regards,
*** ***

Dear *** ***,
Thank you for reaching out Petregarding your order. I am very sorry for your experience and thank you for the opportuntiy to resovle this for you. We have reshipped your order, expidited shipping with ***, you can expect to recieve the shipping confirmation
shortly. Additionally we have credited $to your credit card for the inconvenience. We will reach out to our call center to coach them accordingly on your call
Thank you,
Jessica

Hello ***,
Thank you for reaching out. I was sorry to hear about your order. I have been in contact with our customer service department who have assured me that they have processed a refund for your order and will contact you to offer a discount on a future
purchase
Thanks
Jessica

Sent: Saturday, June 17, 7:AMTo: Sheri P*** ; Justin M*** (Pet360) Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***. Update: I was able to successfully reach out to
*** regarding this complaintWe placed a new order together for ***’s Feline and two task were created for the return and refund Thanks!

Hi John,Thank you for reaching out to PetOur Operations Manager let us know that they reached out to you today, 11/28/and left a message notifying you of your refundThis has also been escalated to the manufacturer for further investigationWe thank you for bringing this matter to our
attention and apologize for the inconvenience this has caused.Sincerely,Coral

Hi ***,Our apologies for the delay. I confirmed with our operations manager that a check was mailed out to you for the refund in question on Friday, January 6thThey have sent you an email with the update on thisThank you,Coral

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I was replying that I have not seen a credit through my credit card yet
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I went to the site to re-order and no such credit was associated with my account.
Regards,
*** ***

Hello ***,
Thank you for reaching out. I was sorry to hear about your order. I have been in contact with our customer service department who have assured me that they have processed a refund for your order and will contact you to offer a discount on a future
purchase
Thanks
Jessica

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: they have not issued the full refund and the check was not for the full amountI have already told them I rejected thisI still need to place my orders - as they had promised - plus a refund on shipping charges I was made to pay for a service they offered free
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***A full refund was credited to my bank account yesterdayThe missing product was received days after I verbally informed Stephanie that I had filed a complaint with the Revdex.comThis is acceptable, but I will no longer order from the company or recommend it to other people
Regards,
*** ***

Dear ***,
Thank you for reaching out. I am sorry about your experience. I have been told that our supevisor LaTanya was able to reach out to you to offer a $credit to your order and an additional 20% off a future order
Thank you,
Jessica

Dear *** ***,
I sincerely apologize for any inconvenience you've experienced while shopping with our company and for any misinformation you received Our expedited orders do not follow the same processing time frames as ground shipping orders (24-hours) Any
expedited order placed before PM will ship the same business day While our company properly shipped your order, it appears that *** held your package an additional day, which is why it did not reach you in one business day as guaranteed It appears a representative has already refunded you for half of the shipping cost associated with your order, in the amount of $ I have requested an additional refund in the amount of $11.24, to compensate you for the entire shipping charge assessed on your order Please allow 3-business days for processing Unfortunately, because this matter pertains to a shipping issue, we will not be refunding the entire order If you would like a full refund, please contact us for return instructions

Dear *** ***,I understand you have been receiving unsolicited marketing and sales promotions from Pet360.com. Our Email Marketing department has investigated this matter, and we do not find your name or email address anywhere in our database. Our goal is to resolve these unsubscribe
requests; the next step would be for you to consider sending us a copy of the emails you received. The original emails in question should be dragged and dropped into a new message and directed to my attention. Please, do not forward the message because the original footprint of the internet service provider who sent the message will be erased and undetectable.Please contact me if you should have any questions or concerns because can-spam compliance is a top priority at Pet360.Sincerely,Char S*PetCustomer Care Project Manager***@pet360.com

Hi ***,
Thanks for reaching out. We found that the charge was stopped prior to any product shipping so the authoirzation would have been cancelled and fell off your account. I hope this helps
thanks!
Jess

Dear ***,
Thank you for reaching out. I am sorry that we fell short of your, and our expectations. I have asked our customer service team to ensure that they have processed a full refund for you
Thank you for letting us know
Jessica

Dear Mr***,
I apologize for the delay of your shipment. I have confirmed with our customer service department that your order has been fully refundedSincerely,Jessica

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***