Pet 360, Inc.

Our records indicate that a refund of $was refunded back to the customer's credit card on 6/13/
Customer will need to check with his credit card company to find out why the credit has not been posted to his account
Sincerely,
***
***
Pet

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ***,
Thanks for reaching outI am sorry to hear about the issues with your order. I have been in contact with our customer service department and found that your order did arrive and that they provided a full refund for the product.
Thank
you for sharing your comments with us
Jessica

Hi ***,Thank you for reaching out to PetI am sorry to hear about the inconvenience you experienced with your Rx orderOur online team let me know that they were able to exchange your order with the correct productThank you,Coral

To *** ***,I understand you were not satisfied with your recent order due to issues with the dosage and the wrong product received Our records show you have been issued a credit on 2/22/The refund would have processed through your credit card provider There is no
need to return the product because Federal Regulations do not allow us to accept returns of Prescription Medications, Raw, Refrigerated or Frozen Foods. Again, I am sorry this was your experience on our sitePlease contact me directly, if you have any questions or concerns.Sincerely,Char S*Customer Care Project Manager***@pet360.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Customer,
Thank you for advising us of this issue, we had a representative of our team reach out today to resolve the issue
Please let us know if this has not been taken care of to your satisfaction
Sincerely,*** ***
Pet

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Customer,
Our apologies for the recent experience you had in shopping with us at Pet
We have taken steps to rectify the situation that occurred with your recent order and thank you for patience in this matter
We would love to have you try us again for your pet's
needs, so please use promotional code *** for an additional 15% off your next order
Thank you for input and again our apologies for this inconvenience,
Sincerely*** ***
Pet

Dear ***,
Thank you for reaching out to PetSmart. I am sorry for the troubles with your orderI have been in contact with our ecommerce team and asked them to reach out to assist with a resolution
Sincerley,
Jessica

I contacted Pet360.com after they approved a fraudulent charge to my credit card for a purchase that was made on their website My credit card company asked me to get the shipping address from Pet360.com that was listed for this fraudulent purchase so that they could conduct their investigation and then turn it over to the authorities Pet360.com refused to give me this information That's right; someone stole from me, Pet360.com allowed them to, Pet360.com has information that can lead us to the party that committed this crime, and they are refusing to provide this information In fact, when I put the situation to them this way, they just hung up on me -- as if they didn't care that someone stole from me using their website WowMy advice is that you stick to P*** and avoid an unethical business such as Pet360.com

I understand you were not satisfied with your recent order due to receiving a portion of it damaged In the effort of providing quality customer service to all pet parents, we have issued you a complete refund for the total shipping amount and the dented cansThe refunded processed on
2/23/was for the dented cansThe shipping refund should appear in 3-business days with your credit card provider There is no need to return the product.I would like to send you a free case of the food you received damaged Again, I am sorry this was your experience on our site because I understand you have been a long time customer of oursPlease contact me directly so I can take care of your free case order or any questions.Sincerely,Char S*Customer Care Project Manager***@pet360.com

MrJohn Arvin,As of today, we have unsubscribed all emails linked to your name:[email protected]@***[email protected] hours, your email addresses should all be removed from our email systemWe apologize for any inconveniences while remedying this issue.Sincerely,Char SherrodPetCustomer Care Project [email protected]

Dear ***,
THank you for reaching out regarding your order. We do show that the orders have shipped and were delivered by 8/1. If you have any further questions please reach out to our customer service team at ###-###-#### and ask for LaTonya
Sincerely,
Jessica

Dear ***,
Thanks for reaching out. I am sorry for the frustrating experience you have had with our team. I was able to look into your files and see that we have refunded for both orders at a total of $for both orders that were sent($for order *** and $for
order ***) as well as an additional $to assist insufficient funds that occurred from the orders shipping
Sincerely,
Jessica

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have, infact, received a credit on my ***
Thank you for your assistance in regard to this matter!
Regards,
*** ***

Hello everyone,I'd like to give a special thanks to the Revdex.com for helping filter my communication to the best party at Pet- I'm appreciative for the kind words, and offer to refund the purchase price I'd be very appreciative if Pet-would write me at ***@***.com to indicate which credit card I should expect the credit to appear upon I'm also appreciative for the discount offer for another future pet.Again, I thank the Revdex.com for your service to the consumer community,***[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Customer,
Thank you for your inquiry
Our records indicate that a refund was credited back to your credit card in the full amount of the purchase on 12/8/
Depending on your banking institution, this credit may take from - days to show up on your
account
Our apologies for any inconvenience,
Sincerely,
Tina H***
Pet

I find that this company is only focused on making as much money as possible at the expense of the people who use it to feed their petsIt is quite extraordinary to me that this is a Revdex.com accredited businessThis is a facade plain and simpleLet's say you have an autoship order with Petfooddirect/Pet360, and you have a quote where you get free shipping and a certain price for the food that you would like your pets to have every monthYou provide them with your credit/debit card number so that they can charge you automatically and you would expect that price to stay the same and get the free shipping and save some moneyNot a bad deal, right? Well, not exactlyThat free shipping you just had doesn't exist in the recurring orders becthey just hike the price of the food without notifying you, and then give you the runaround and blame the manufacturerThis works well on older folks who don't check their bank accounts periodically and receive paper statementsOlder customers who may be a bit too trusting that the price they set up an Autoship with, will stay the same over at least a few monthsThey won't even get a notification that the price will be higher next month in an emailIt's an exploitative tactic to make money off unsuspecting customers and I find it disgusting! How the Revdex.com can say that they continuously monitor business activities, and not spot this scam is amazing to meMaybe all it takes to get accredited with the Revdex.com logo is throwing a wad of cash at them to give you the ol stamp of approval!