*** ** ***
face="Calibri">Revdex.com of
Upstate South Carolina (Greenville, SC)
North Church Street, Suite C
Greenville, SC 29601-
Dear *** ** ***,
We have read
*** ***’ complaint and reviewed the account that has been placed with us by
our clientDynamic Recovery Solutions acknowledges *** *** request for no
further contactPer company policy when a complaint of
this nature is received, we cease all activity on the account in our office and
the file is returned to our client
If ** *** has any further questions or concerns, we
encourage him to contact our Chief Compliance Officer *** *** at *** We do apologize for any inconvenience that *** *** may have experienced
Regards,
*** ***
Compliance
Representative
*** ** ***
sans-serif;">Revdex.com of Upstate South Carolina (Greenville, SC)
North Church Street, Suite C
Greenville, SC 29601-
Dear *** ** ***
We have read *** *** complaint and reviewed the account that
has been placed with us by our clientCustomer experience is our top priority,
and we are grateful that *** *** has brought this matter to our attentionWe
have entered a request with Eoscar for the removal of the trade line in
questionIt can take anywhere from thirty to forty five days for the bureaus
to process this request
If *** *** has any further questions or concerns, we encourage her to contact our
Compliance Manager at *** *
We do apologize for any inconvenience that *** *** may have
experienced
Regards,
*** ***
Compliance Representative
*** ** ***
RevDex.com of Upstate South Carolina (Greenville, SC)
North Church
Street, Suite C
Greenville,
SC 29601-2164
Dear
*** ** ***
Dynamic Recovery Solutions is a
legitimate third party collection agency that collects on past due accounts for
our clients. We
have read *** ***’s complaint and reviewed the account that has been placed
with us by our clientDynamic Recovery Solutions acknowledges that *** *** is
disputing this account and requesting no further contact
In reference
to *** ***’s complaint Dynamic Recovery Solutions does not do any type of
credit reporting
Per company policy
when a complaint of this nature is received, we cease all activity on the
account in our office and the file is returned to our client
If *** ***
has any further questions or concerns, we encourage her to contact our
Compliance Manager at *** .
We do apologize for any inconvenience that *** *** may have
experienced
Regards,
*** ***
Compliance
Representative
February 24,
*** ** ***
Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** *** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a legitimate 3rd party debt collection agency that collects on past due accounts for our clientsIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. DRS will cease collection efforts on this account and inform our client of the possible discrepancy.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to thank the Dynamic Recovery Solutions for their timely respons and handling of this matter
Further, I would like to thank the Revdex.com for their assistance in resolving this as well. The reason we have a Revdex.com and the handling of this matter is the way "BUSINESS" is handled. Again, I thank you very much
Regards,
*** ***
*** ***
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
Thank
you for the opportunity to respond to Ms***’s complaintDynamic Recovery
Solutions read and investigated the complaintBased on this review, we
contacted Ms*** in good faith that we were reaching out to our customer
Ms
*** number was listed on our file as a good point of contact when placed with
DRS for service We are grateful Ms***
brought to our attention that we reached her in error. Per Ms*** request we removed her
telephone number from our system and placed her on our internal do not call
list, on April 23, Dynamic Recovery Solutions will not attempt to contact
Ms*** again. If Ms*** has any further
questions or concerns, we encourage her to contact our Chief Compliance Officer
*** *** ***comWe do apologize for any inconvenience that Ms*** may have
experienced
Respectfully
yours,
*** ***
Compliance Representative
*** ***
"">Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear *** ***,
We have read Ms*** complaint and reviewed the
account that has been placed with us by our clientCustomer experience is our
top priority, and we are grateful that Ms*** has brought this matter to
our attentionWe have entered a request with the credit bureau agencies for
the removal of the trade line in questionIt can take anywhere from thirty to
forty five days for the bureaus to process this request
If Ms*** has any further questions or concerns,
we encourage her to contact our Chief Compliance Officer *** *** ***.com. We
do apologize for any inconvenience that Ms*** may have experienced
Regards,
*** ***
Compliance Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me.
Regards,
*** ***
There should still be a note on their fileFar to many companies like this are scammersAnd if I was not paying attention, I could have bought into it, and they would have extracted some money out of meIts just not right
Thhaks for your help
*** ***
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
We have read Ms***’s complaint
and reviewed the account that has been placed with us by our clientDynamic
Recovery Solutions acknowledges Ms*** disputes this debt wishes to no
longer be contacted by Dynamic Recovery Solutions Per company policy when a complaint of this
nature is received we cease all activity on the account in our office. Should documentation on this account be
available we will send it to Ms*** and there will be no further contact
from Dynamic Recovery Solutions
In response to Ms***’s concern about Dynamic Recovery Solutions legitimacy,
we are third party collection agency licensed in all applicable states to
collect on past due accounts for our clients.
DRS always wants to acknowledge any concerns a consumer expresses
regarding these type of matters. If Ms*** has any further
questions or concerns, we encourage her to contact our Chief Compliance Officer
*** *** ***.comWe do apologize for any inconvenience
that Ms*** may have experienced
Regards,
*** ***
Compliance Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Your robot dialer still calls me, over and over and over again
Regards,
*** ***
RE: Revdex.com Case No: *** Good afternoon, Dynamic Recovery Solutions is a legitimate third party collection agency who collects on past due accounts for our clientsIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the
yearsDue to several business exchanges, it is possible that a mistake could have been made, and we apologize for any inconvenience this may have caused on your behalfWe have also requested to remove any potential listing on your consumer report, if anyPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf you have further questions or concerns, please feel free to contact the Compliance DepartmentWith Best Regards, *** *** Compliance Auditor***
Revdex.com Case #: ***
rgb(85, 85, 85); background-">
Dynamic Recovery Solutions has received the consumer's dispute regarding the alleged account Typically, the original creditor (** *** *** *** *** ***) will exhaust their
collection attempts, and sell the defaulted account to a collection agency like
Dynamic Recovery Solutions. In the collections industry our client may
sell their unpaid accounts several times and to several different businesses
over the years, and it becomes difficult to recall the original creditorDue to several business exchanges, it is possible that a mistake
could have been made by erroneously contacting the wrong person, and we
sincerely apologize for any inconvenience this may have caused on your behalfPer company policy when a complaint of this nature is
received, the account is placed in a "cease & desist" status
Also, your account has been CLOSED in our office, and no further contact from
Dynamic Recovery Solutions regarding this matter. If you have any further
questions or concerns, we encourage you to contact our customer service
department at *** or our toll free
telephone number at ***
RE: Revdex.com Case #:*** Good morning *** ***, We are required by the Fair Debt Collections Practices Act to send the validation notice you received from our office within a particular time frame in regards to the alleged debt to provide options and/or your right to dispute the accountWe
acknowledge that you are disputing this accountUnfortunately, the industry of debt collections can at times receive accounts from our clients where contact information is either incorrect and/or outdatedThe agency then uses a process called acquisition of location information (skip tracing) to acquire correct up to date information, and it can be incorrect as well, certainly in this case where there is an abbreviated first name (nickname)In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the yearsDue to several business exchanges, it is possible that a mistake could have been made by erroneously contacting the wrong person, and we sincerely apologize for any inconvenience this may have caused on your behalfOftentimes, the alleged debt at this juncture is no longer a credit reporting issueDynamic Recovery Solutions does not engage in any fraudulent activity or identity theftWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityOur company exists because there are consumer’s who get into issues where they were at one time unable to pay their alleged bills, and many WANT to get back on track for a fresh start financially, and we are here to assist in a smooth transitionPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf you have any further questions or concerns, we encourage you to contact our customer service department at*** or our toll free telephone number at ***
Good morning *** *** Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clientsCustomer service is our top priority, and our representatives are trained to be professional and follow all guidelines required by federal
and state laws and regulationsI have personally monitored this phone call, and I sincerely apologize, and agree it could have been handled in a much more professional mannerDynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agencyTherefore, we do not have immediate access to the documents requestedDRS must submit a formal request for the files, which may take a whileTaking the consumer’s time into consideration, DRS will not leave this request open indefinitelyThe consumer will eventually receive one of two items; the original documents or a notice that the account has been closed at the DRS officeBy law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company must permanently cease in relation to this accountPer company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordinglyIt has been closed in our office and returned to our clientThere will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account, unless to inform that requested documentation has been forwarded for your reviewWith best regards, *** *** Compliance Auditor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***
RE: Revdex.com Case No: *** Dear *** ***, Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clientsDynamic Recovery Solutions does not engage in any fraudulent activity that would harm or abuse any consumerWe are currently
licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the yearsDue to several business exchanges, it is possible that a mistake could have been madeIn your complaint you stated that you received a letter from our office offering you options to resolve the alleged debt, and that you wanted validation of the alleged debtThe initial correspondence that we sent you is a validation notification as well, and has all contents per FDCPA: •the amount of the debt; •the name of the creditor to whom the debt is owed; • a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector; • a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and • a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor• If the consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collectorPlease accept our apologies on contacting you in errorThere will be no further contact with you from Dynamic Recovery Solutions except to advise that we have flagged the account accordingly, and it has been closed in our office and returned to our clientCustomer service is our top priority, and we appreciate your bringing this matter to our attentionPlease feel free to contact our Compliance Department if you have further questions or concernsWith Best Regards* *** *** Compliance Auditor***
*** **
***
RevDex.com of Upstate South Carolina (Greenville, SC)
North Church Street, Suite C
Greenville, SC 29601-
Dear *** ** ***,
We have read *** ***’s
complaint and reviewed the account that has been placed with us by our client Dynamic Recovery Solutions acknowledges that *** *** is disputing this account and has requested validation documentation
from our client The consumer has also
requested to be placed on our internal do not call list
Per company policy when a complaint of this nature is received, we
cease all activity on the account in our office and the file is returned to our
client with thorough documentation of the consumer’s dispute
If *** *** has any further
questions or concerns, we encourage him to contact our Chief Compliance Officer
*** *** at ***. We
do apologize for any inconvenience that *** *** may have experienced.
Regards,
*** ***
Compliance Representative
March 11, 2014
*** ** ***
Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** ***
Dear *** ***,
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clientsSome of these accounts are out of the statute of limitations, which is the time frame a debt can be recovered through litigation or can be reported on a consumer’s credit report. This statute does not abolish a debt, therefore DRS was contacting the consumer to collect itBeing out of the statute of limitations can also explain why the consumer did not see this account on their credit report.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from Dynamic Recovery Solutions regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
It is my contention that in order for this alleged debt to make its way to a collection agency there alleged client would of reported the past due account to the credit authoritiesTherefore I reject the latest version of Dynamic's story because I have no knowledge or record of that taking placeI am not interested in excuses or stories of statute of limitations; moreover, I just want a formal notarized letter of apology and acknowledgement of wrongdoingI believe this company is conducting fraud and I'm prepared to take this story to the press.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. Regards,
*** ***
I am rejecting this response because I would like to know what the claimed debt is forAll that Dynamic Recovery Systems has said is that they are going to send the matter back to their clientThis doesn't help me to determine if the charge is valid or notI would like specific information on where the original charge is from and what it was for (a service, product etc)
*** ** ***
face="Calibri">Revdex.com of
Upstate South Carolina (Greenville, SC)
North Church Street, Suite C
Greenville, SC 29601-
Dear *** ** ***,
We have read
*** ***’ complaint and reviewed the account that has been placed with us by
our clientDynamic Recovery Solutions acknowledges *** *** request for no
further contactPer company policy when a complaint of
this nature is received, we cease all activity on the account in our office and
the file is returned to our client
If ** *** has any further questions or concerns, we
encourage him to contact our Chief Compliance Officer *** *** at *** We do apologize for any inconvenience that *** *** may have experienced
Regards,
*** ***
Compliance
Representative
*** ** ***
sans-serif;">Revdex.com of Upstate South Carolina (Greenville, SC)
North Church Street, Suite C
Greenville, SC 29601-
Dear *** ** ***
We have read *** *** complaint and reviewed the account that
has been placed with us by our clientCustomer experience is our top priority,
and we are grateful that *** *** has brought this matter to our attentionWe
have entered a request with Eoscar for the removal of the trade line in
questionIt can take anywhere from thirty to forty five days for the bureaus
to process this request
If *** *** has any further questions or concerns, we encourage her to contact our
Compliance Manager at *** *
We do apologize for any inconvenience that *** *** may have
experienced
Regards,
*** ***
Compliance Representative
*** ** ***
RevDex.com of Upstate South Carolina (Greenville, SC)
North Church
Street, Suite C
Greenville,
SC 29601-2164
Dear
*** ** ***
Dynamic Recovery Solutions is a
legitimate third party collection agency that collects on past due accounts for
our clients. We
have read *** ***’s complaint and reviewed the account that has been placed
with us by our clientDynamic Recovery Solutions acknowledges that *** *** is
disputing this account and requesting no further contact
In reference
to *** ***’s complaint Dynamic Recovery Solutions does not do any type of
credit reporting
Per company policy
when a complaint of this nature is received, we cease all activity on the
account in our office and the file is returned to our client
If *** ***
has any further questions or concerns, we encourage her to contact our
Compliance Manager at *** .
We do apologize for any inconvenience that *** *** may have
experienced
Regards,
*** ***
Compliance
Representative
February 24,
*** ** ***
Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** *** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a legitimate 3rd party debt collection agency that collects on past due accounts for our clientsIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. DRS will cease collection efforts on this account and inform our client of the possible discrepancy.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to thank the Dynamic Recovery Solutions for their timely respons and handling of this matter
Further, I would like to thank the Revdex.com for their assistance in resolving this as well. The reason we have a Revdex.com and the handling of this matter is the way "BUSINESS" is handled. Again, I thank you very much
Regards,
*** ***
*** ***
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
Thank
you for the opportunity to respond to Ms***’s complaintDynamic Recovery
Solutions read and investigated the complaintBased on this review, we
contacted Ms*** in good faith that we were reaching out to our customer
Ms
*** number was listed on our file as a good point of contact when placed with
DRS for service We are grateful Ms***
brought to our attention that we reached her in error. Per Ms*** request we removed her
telephone number from our system and placed her on our internal do not call
list, on April 23, Dynamic Recovery Solutions will not attempt to contact
Ms*** again. If Ms*** has any further
questions or concerns, we encourage her to contact our Chief Compliance Officer
*** *** ***comWe do apologize for any inconvenience that Ms*** may have
experienced
Respectfully
yours,
*** ***
Compliance Representative
*** ***
"">Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear *** ***,
We have read Ms*** complaint and reviewed the
account that has been placed with us by our clientCustomer experience is our
top priority, and we are grateful that Ms*** has brought this matter to
our attentionWe have entered a request with the credit bureau agencies for
the removal of the trade line in questionIt can take anywhere from thirty to
forty five days for the bureaus to process this request
If Ms*** has any further questions or concerns,
we encourage her to contact our Chief Compliance Officer *** *** ***.com. We
do apologize for any inconvenience that Ms*** may have experienced
Regards,
*** ***
Compliance Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me.
Regards,
*** ***
There should still be a note on their fileFar to many companies like this are scammersAnd if I was not paying attention, I could have bought into it, and they would have extracted some money out of meIts just not right
Thhaks for your help
*** ***
"Cambria","serif">
Consumer Operations Director
Revdex.com of the Upstate
North Church Street, Suite C
Greenville, SC
Dear*** ***,
We have read Ms***’s complaint
and reviewed the account that has been placed with us by our clientDynamic
Recovery Solutions acknowledges Ms*** disputes this debt wishes to no
longer be contacted by Dynamic Recovery Solutions Per company policy when a complaint of this
nature is received we cease all activity on the account in our office. Should documentation on this account be
available we will send it to Ms*** and there will be no further contact
from Dynamic Recovery Solutions
In response to Ms***’s concern about Dynamic Recovery Solutions legitimacy,
we are third party collection agency licensed in all applicable states to
collect on past due accounts for our clients.
DRS always wants to acknowledge any concerns a consumer expresses
regarding these type of matters. If Ms*** has any further
questions or concerns, we encourage her to contact our Chief Compliance Officer
*** *** ***.comWe do apologize for any inconvenience
that Ms*** may have experienced
Regards,
*** ***
Compliance Representative
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Your robot dialer still calls me, over and over and over again
Regards,
*** ***
RE: Revdex.com Case No: *** Good afternoon, Dynamic Recovery Solutions is a legitimate third party collection agency who collects on past due accounts for our clientsIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the
yearsDue to several business exchanges, it is possible that a mistake could have been made, and we apologize for any inconvenience this may have caused on your behalfWe have also requested to remove any potential listing on your consumer report, if anyPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf you have further questions or concerns, please feel free to contact the Compliance DepartmentWith Best Regards, *** *** Compliance Auditor***
Revdex.com Case #: ***
rgb(85, 85, 85); background-">
Dynamic Recovery Solutions has received the consumer's dispute regarding the alleged account Typically, the original creditor (** *** *** *** *** ***) will exhaust their
collection attempts, and sell the defaulted account to a collection agency like
Dynamic Recovery Solutions. In the collections industry our client may
sell their unpaid accounts several times and to several different businesses
over the years, and it becomes difficult to recall the original creditorDue to several business exchanges, it is possible that a mistake
could have been made by erroneously contacting the wrong person, and we
sincerely apologize for any inconvenience this may have caused on your behalfPer company policy when a complaint of this nature is
received, the account is placed in a "cease & desist" status
Also, your account has been CLOSED in our office, and no further contact from
Dynamic Recovery Solutions regarding this matter. If you have any further
questions or concerns, we encourage you to contact our customer service
department at *** or our toll free
telephone number at ***
RE: Revdex.com Case #:*** Good morning *** ***, We are required by the Fair Debt Collections Practices Act to send the validation notice you received from our office within a particular time frame in regards to the alleged debt to provide options and/or your right to dispute the accountWe
acknowledge that you are disputing this accountUnfortunately, the industry of debt collections can at times receive accounts from our clients where contact information is either incorrect and/or outdatedThe agency then uses a process called acquisition of location information (skip tracing) to acquire correct up to date information, and it can be incorrect as well, certainly in this case where there is an abbreviated first name (nickname)In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the yearsDue to several business exchanges, it is possible that a mistake could have been made by erroneously contacting the wrong person, and we sincerely apologize for any inconvenience this may have caused on your behalfOftentimes, the alleged debt at this juncture is no longer a credit reporting issueDynamic Recovery Solutions does not engage in any fraudulent activity or identity theftWe are currently licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityOur company exists because there are consumer’s who get into issues where they were at one time unable to pay their alleged bills, and many WANT to get back on track for a fresh start financially, and we are here to assist in a smooth transitionPer company policy when a complaint of this nature is received, the account is placed in a "cease & desist" statusAlso, your account has been CLOSED in our office, and no further contact from Dynamic Recovery Solutions regarding this matterIf you have any further questions or concerns, we encourage you to contact our customer service department at*** or our toll free telephone number at ***
Good morning *** *** Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clientsCustomer service is our top priority, and our representatives are trained to be professional and follow all guidelines required by federal
and state laws and regulationsI have personally monitored this phone call, and I sincerely apologize, and agree it could have been handled in a much more professional mannerDynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agencyTherefore, we do not have immediate access to the documents requestedDRS must submit a formal request for the files, which may take a whileTaking the consumer’s time into consideration, DRS will not leave this request open indefinitelyThe consumer will eventually receive one of two items; the original documents or a notice that the account has been closed at the DRS officeBy law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if DRS cannot provide original documents once they are requested, collection efforts from our company must permanently cease in relation to this accountPer company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordinglyIt has been closed in our office and returned to our clientThere will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account, unless to inform that requested documentation has been forwarded for your reviewWith best regards, *** *** Compliance Auditor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***
RE: Revdex.com Case No: *** Dear *** ***, Dynamic Recovery Solutions is a legitimate third party collection agency that collects on past due accounts for our clientsDynamic Recovery Solutions does not engage in any fraudulent activity that would harm or abuse any consumerWe are currently
licensed and bonded in all applicable states that require such licensing, and would receive severe penalties and fines for such fraudulent activityIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the yearsDue to several business exchanges, it is possible that a mistake could have been madeIn your complaint you stated that you received a letter from our office offering you options to resolve the alleged debt, and that you wanted validation of the alleged debtThe initial correspondence that we sent you is a validation notification as well, and has all contents per FDCPA: •the amount of the debt; •the name of the creditor to whom the debt is owed; • a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector; • a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and • a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor• If the consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collectorPlease accept our apologies on contacting you in errorThere will be no further contact with you from Dynamic Recovery Solutions except to advise that we have flagged the account accordingly, and it has been closed in our office and returned to our clientCustomer service is our top priority, and we appreciate your bringing this matter to our attentionPlease feel free to contact our Compliance Department if you have further questions or concernsWith Best Regards* *** *** Compliance Auditor***
*** **
***
RevDex.com of Upstate South Carolina (Greenville, SC)
North Church Street, Suite C
Greenville, SC 29601-
Dear *** ** ***,
We have read *** ***’s
complaint and reviewed the account that has been placed with us by our client Dynamic Recovery Solutions acknowledges that *** *** is disputing this account and has requested validation documentation
from our client The consumer has also
requested to be placed on our internal do not call list
Per company policy when a complaint of this nature is received, we
cease all activity on the account in our office and the file is returned to our
client with thorough documentation of the consumer’s dispute
If *** *** has any further
questions or concerns, we encourage him to contact our Chief Compliance Officer
*** *** at ***. We
do apologize for any inconvenience that *** *** may have experienced.
Regards,
*** ***
Compliance Representative
March 11, 2014
*** ** ***
Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** ***
Dear *** ***,
Dynamic Recovery Solutions, LLC (DRS) is a collection agency that collects on past due accounts for our clientsSome of these accounts are out of the statute of limitations, which is the time frame a debt can be recovered through litigation or can be reported on a consumer’s credit report. This statute does not abolish a debt, therefore DRS was contacting the consumer to collect itBeing out of the statute of limitations can also explain why the consumer did not see this account on their credit report.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further collection activity from Dynamic Recovery Solutions regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
It is my contention that in order for this alleged debt to make its way to a collection agency there alleged client would of reported the past due account to the credit authoritiesTherefore I reject the latest version of Dynamic's story because I have no knowledge or record of that taking placeI am not interested in excuses or stories of statute of limitations; moreover, I just want a formal notarized letter of apology and acknowledgement of wrongdoingI believe this company is conducting fraud and I'm prepared to take this story to the press.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. Regards,
*** ***
I am rejecting this response because I would like to know what the claimed debt is forAll that Dynamic Recovery Systems has said is that they are going to send the matter back to their clientThis doesn't help me to determine if the charge is valid or notI would like specific information on where the original charge is from and what it was for (a service, product etc)