Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. It is unacceptable that it will take 30-days for this to be removed from my credit reportWe are currently relocating to another city and having a negative trade line on my credit file will negatively impact usI ask that they remove the account manually as they were the ones who inserted the wrong information in the first place.
Regards,
*** ***
RE: *** ***, Complaint ID#***
'serif'"> Dear *** ***,
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party debt collection agency that collects on past due accounts for our clientsIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. If this is the case DRS does apologize for any undue stress our contact may have caused
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contactThe consumer’s account and phone numbers have been marked as cease and desistIf they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account
Sincerely,
*** ** ***
Compliance Administrator
Dynamic Recovery Solutions
***
***
Dynamic Recovery Solutions is a third party collection
agency that services accounts for our clients
" line-height: 115%Cambria","serif"">We are currently licensed and bonded in all applicable
states.
DRS acknowledges that the consumer is disputing the account in our
office and by law and in compliance with the Fair Debt Collection Practices Act
(FDCPA) we have ceased all activity on the accountThe account will no longer
be serviced in our office, and is being returned to our client
If the consumer has any further
questions or concerns, we encourage the consumer to contact our Customer
Service Department VIA our web page, *** or by
calling our toll free number at ***
We sincerely
apologize for any inconvenience that the consumer may have experienced
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint.
I have not received verification that this debt has been cancelledJust because they say it has been closed in their office doesn't mean that they will not take up another company name and try collecting on another fraudulent account.
The phone numbers they listed above in their attachments have never and will never belong to meIt quite funny that at first they told me it wasn't a wireless account and now it is? I'm not a bonafide skip tracer, but a simple google search can tell you that two of the phone numbers they are listing are landlines, NOT wireless. They are just trying to attach any phone numbers they find to make it seem like a legitimate debt.
If they provide verification that this debt is null and void, then I will accept their response
Regards,
*** ***
*** ** ***
Revdex.com of
Upstate South Carolina (Greenville, SC)
North
Church Street, Suite C
Greenville, SC 29601-2164
Dear *** ** ***,
We have read
*** ***’s complaint and reviewed the account that has been placed with us
by our clientDynamic Recovery Solutions acknowledges that *** *** is
disputing this account and requesting no further contact Per company policy when a complaint of this
nature is received, we cease all activity on the account in our office and the
file is returned to our client
If ***
*** has any further questions or concerns, we encourage him to contact our
Chief Compliance Officer *** *** at ***.
We do apologize for any inconvenience that *** *** may have
experienced.
Regards,
*** ***
Compliance
Representative
*** ***
","serif">
Consumer Operations
Director
Revdex.com of
the Upstate
North Church Street,
Suite C
Greenville, SC
Dear *** ***,
We
have read Ms***’s complaint and would love to resolve her issueDynamic
Recovery Solutions acknowledges that Ms*** would like to resolve her
issue on this account as well as determine if there is a tradeline on her
daughter’s credit report with Dynamic Recovery Solutions, but to do so we will
need more informationPlease ask Ms*** to please verify her, as well as
her daughter’s information, in order to locate the account in question
Once Ms*** provides more information
we can attempt to fully resolve her complaintIf Ms*** has any further questions or
concerns, we encourage her to contact our Chief Compliance Officer *** *** ** ***.comWe do
apologize for any inconvenience that Ms*** may have experienced
Regards,
*** ***
Compliance Representative
February 19, 2014
*** ** ***
Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** *** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agency that collects on past due accounts for our clientsTo our knowledge our client does not have the requested documentsTherefore in compliance with the Fair Debt Collection Practices Act (FDCPA) DRS will cease collection effortsWe have flagged the account accordingly. It has been closed in our office and returned to our client
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
*** ***
Revdex.com Case #: ***
Dynamic Recovery Solutions, LLC
(DRS) is a legitimate third party collection agency that collects on past due
accounts for our clients. We acknowledge that you are disputing this
accountUnfortunately,
the industry of debt collections can at times receive
accounts from our clients where contact information is either incorrect and/or
outdatedThe agency then uses a process called acquisition of location
information (skip tracing) to acquire correct up to date information, and it
can be incorrect as well attaching your name to an incorrect account. In
the collections industry our client may sell their unpaid accounts several
times and to several different businesses over the yearsDue to several
business exchanges, it is possible that a mistake could have been made by
erroneously contacting the consumer after the alleged account had been
previously paidWe sincerely apologize for any inconvenience this may have
caused on your behalfDynamic Recovery Solutions does not engage in any
fraudulent activity or identity theftWe are currently licensed and bonded in
all applicable states that require such licensing, and would receive severe
penalties and fines for such fraudulent activityOur company exists because
there are consumer’s who get into issues where they were at one time unable to
pay their alleged bills, and many WANT to get back on track for a fresh start
financially, and we are here to assist in a smooth transitionPer company
policy when a complaint of this nature is received, the account is placed in a
"cease & desist" statusAlso, your account has been CLOSED in
our office, and no further contact from Dynamic Recovery Solutions regarding
this matterIf you have any further questions or concerns, we encourage you to
contact our customer service department at *** or our toll free
telephone number at ***
*** ***
"">Consumer Operations
Director
Revdex.com of
the Upstate
North Church Street,
Suite C
Greenville, SC
Dear *** ***,
We
have read Ms***'s complaint and reviewed the account that has been placed
with us by our clientDynamic Recovery Solutions acknowledges that Ms***
would like to cease all communication with Dynamic Recovery SolutionsWe have removed her telephone number from our system, and
will not contact Ms*** again
If
Ms*** has any further questions or concerns, we encourage her to contact
our Chief Compliance Officer *** *** ** ***.com. We
do apologize for any inconvenience that Ms*** may
have experienced
Regards,
*** ***
Compliance Representative
February 28,
*** ** ***Dispute Resolution Director
class="MsoNormal" "text-align: justify;">Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** ***
Dear MsBentley,
Dynamic Recovery Solutions LLC is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. Please be assured that *** *** credit report was not pulled, and should not show anything in the trade lines from Dynamic Recovery Solutions.
Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. I apologize for the behavior of the agent who handled his call. Further discipline action has been taken for the way the call was handled.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account.
Sincerely,
*** ***Dynamic Recovery Solutions
*** ***
Revdex.com Case #: ***
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party
collection agency that collects on past due accounts for our clients
class="apple-converted-space"> Dynamic Recovery Solutions has been
made aware of the consumer’s disputing the accountThe consumer contacted DRS
regarding the letter he received regarding alleged debtThe consumer seemed to
be confused that this was a bill regarding life insurance, and the agent
advised that this was regarding a ***’s accountThen the consumer stated
several times that he was living with his dad who has the same nameHowever,
the consumer did verify that last four of his social security number to be
accurateHe also states that at one point *** was selling life insurance
The consumer states that his dad speaks Spanish only, and had to accept the
terms of the account over the phoneThe agent informed consumer again that
this was not regarding life insurance, but an actual *** account that was
opened October 2000, last payment date August amount of $30.00, and
due to non-payment was sold into collections on March The
consumer made another inbound call where he reviewed the options on the letter
Agent asked if he wanted to take advantage of the settlement optionsThe
consumer then engaged in several options and wanted to take advantage of an
option to resolve the account “resolve once and for all."The option was
for $271.36--agent was not able to verify that was an approved settlement
amount, and asked the consumer to forward copy to his emailThe consumer never
mentioned one time in either phone call that this account had ever been paid
off a long time ago.
Customer
service is our TOP priority, and our representatives are trained to be
professional and follow all guidelines required by federal and state laws and
regulationsI have personally monitored these calls, and the consumer was not
abused or harassed in anywayFurther, all agents treated the call with
professionalism necessary to assist the consumer on resolving the
account.
Per company policy when a
complaint of this nature is received, the account is placed in a "cease
& desist" statusAlso, your account has been CLOSED in our office,
and no further contact from Dynamic Recovery Solutions regarding this matter
If you have any further questions or concerns, we encourage you to contact our
customer service department at [email protected] or our toll free telephone
number at ***
Good morning *** ***, We have received your concern regarding the aforementioned matterDynamic Recovery Solutions, LLC (DRS) is a third-party debt collection agency that is contracted and collects on past due accounts for our clientsIn the collections industry our client may contract their
unpaid accounts for collection several times to several different businesses over the years, and eventually sell the debtUpon receipt of the reference, on August the DRS account was annotated “DNC” (Do Not Call) and “C&D” (Cease and Desist)Also, on August 2014, the DRS account was “CLOSED.” • In addition, the complaint and information has been forwarded to the owner of the alleged debtDynamic Recovery Solutions, LLC will make no further attempt to contact you over this matter, and will ensure that any trade lines or inquiries are removed per your requestThanking you in advance*** *** Compliance Auditor***
February 28, 2014
*** ** ***
Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** ***
Dear *** ***,
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contactThe consumer’s account and phone numbers have been marked as cease and desistIf they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
*** ***
Dear *** ***, Dynamic Recovery Solutions, LLC (DRS) is a legitimate collection agency that collects on past due accounts for our clientsWe apologize that the customer has not been able to contact us! We are more than willing to assist the customer in any way with this matterWe confirmed that
the phone number of *** is a valid phone numberWe were able to reach our company with this numberOur business hours are from 8:AM Eastern Standard time to 10:PM Eastern Standard timeThe customer can also reach our Customer Service department at***In addition, the customer is also welcome to visit our website, listed belowhttp://www.gotodrs.com/ Sincerely, *** ** *** Compliance Administrator Dynamic Recovery Solutions *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint.
In order for a debt collection agency to attempt to collect a debt from a resident of *** *** ***, the law requires they hold a valid debt collection agency license DCA as admitted to two telephone calls regarding the collection of this debt However, I am unable to confirm they have done so legally Please provide the debt collection agency license number that was issued by the *** Department of Consumer Affairs
As noted on http://***
WHO MUST HAVE A DEBT COLLECTION AGENCY LICENSE?
Businesses whose principal purpose is to regularly collect or to attempt to collect personal or household debts from *** *** *** residents must have a Debt Collection Agency license no matter where the agency is locatedThis licensing requirement includes “debt buyers,” businesses that buy overdue debt, and then try to collect money, directly or through the services of another, including by taking consumers to court
This description is only a general explanation of which businesses need to have a Debt Collection Agency licenseYou may refer to Administrative Code Section 20-for a complete description
DCA need provide the valid license number in order to confirm they are in compliance with the law
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me.
Regards,
*** ***
*** ** ***
Revdex.com of
Upstate South Carolina (Greenville, SC)
North
Church Street, Suite C
Greenville, SC 29601-
Dear *** ** ***,
Dynamic
Recovery Solutions (DRS) has searched our database extensively and we were not
able to locate an account for a *** *** that resides in *** *** MA
Nor were we able to locate an account for a *** *** with the phone number
***-***
If additional
information such as the phone number Dynamic Recovery Solutions called Mr***
on could be provided that would help us to locate the account that DRS is
calling about
If there are
any further questions or concerns, we encourage Mr*** to contact our Chief
Compliance Officer *** *** ** ***@***.comWe do apologize for any
inconvenience that Mr*** may have experienced
Regards,
*** ***
Compliance
Representative
Good afternoon,*** *** ID***, I do apologize for the delay in responding to your request, we have sent a letter verifying closure of your account with our officeFurther, have requested that the tradeline to your consumer report be deleted due to an error on our company's behalfDynamic Recovery Solutions prides ourself on handling customer issues expeditiouslyPlease accept our apologiesThanking you in advance*** *** Compliance Auditor ***
Dear *** ***, Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clientsWe sincerely apologize that you were contacted in error regarding this accountPer company policy when a complaint of this nature is received
the account is placed in a “cease & desist” status due to a confirmed bankruptcyWe have flagged the account accordinglyIt has been closed in our office and returned to our clientThere will be no further contact with the consumer from Dynamic Recovery Solutions regarding this accountWith best regards,*** *** Compliance Auditor***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. It is unacceptable that it will take 30-days for this to be removed from my credit reportWe are currently relocating to another city and having a negative trade line on my credit file will negatively impact usI ask that they remove the account manually as they were the ones who inserted the wrong information in the first place.
Regards,
*** ***
RE: *** ***, Complaint ID#***
'serif'"> Dear *** ***,
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party debt collection agency that collects on past due accounts for our clientsIn the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. If this is the case DRS does apologize for any undue stress our contact may have caused
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contactThe consumer’s account and phone numbers have been marked as cease and desistIf they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account
Sincerely,
*** ** ***
Compliance Administrator
Dynamic Recovery Solutions
***
***
Dynamic Recovery Solutions is a third party collection
agency that services accounts for our clients
" line-height: 115%Cambria","serif"">We are currently licensed and bonded in all applicable
states.
DRS acknowledges that the consumer is disputing the account in our
office and by law and in compliance with the Fair Debt Collection Practices Act
(FDCPA) we have ceased all activity on the accountThe account will no longer
be serviced in our office, and is being returned to our client
If the consumer has any further
questions or concerns, we encourage the consumer to contact our Customer
Service Department VIA our web page, *** or by
calling our toll free number at ***
We sincerely
apologize for any inconvenience that the consumer may have experienced
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint.
I have not received verification that this debt has been cancelledJust because they say it has been closed in their office doesn't mean that they will not take up another company name and try collecting on another fraudulent account.
The phone numbers they listed above in their attachments have never and will never belong to meIt quite funny that at first they told me it wasn't a wireless account and now it is? I'm not a bonafide skip tracer, but a simple google search can tell you that two of the phone numbers they are listing are landlines, NOT wireless. They are just trying to attach any phone numbers they find to make it seem like a legitimate debt.
If they provide verification that this debt is null and void, then I will accept their response
Regards,
*** ***
*** ** ***
Revdex.com of
Upstate South Carolina (Greenville, SC)
North
Church Street, Suite C
Greenville, SC 29601-2164
Dear *** ** ***,
We have read
*** ***’s complaint and reviewed the account that has been placed with us
by our clientDynamic Recovery Solutions acknowledges that *** *** is
disputing this account and requesting no further contact Per company policy when a complaint of this
nature is received, we cease all activity on the account in our office and the
file is returned to our client
If ***
*** has any further questions or concerns, we encourage him to contact our
Chief Compliance Officer *** *** at ***.
We do apologize for any inconvenience that *** *** may have
experienced.
Regards,
*** ***
Compliance
Representative
*** ***
","serif">
Consumer Operations
Director
Revdex.com of
the Upstate
North Church Street,
Suite C
Greenville, SC
Dear *** ***,
We
have read Ms***’s complaint and would love to resolve her issueDynamic
Recovery Solutions acknowledges that Ms*** would like to resolve her
issue on this account as well as determine if there is a tradeline on her
daughter’s credit report with Dynamic Recovery Solutions, but to do so we will
need more informationPlease ask Ms*** to please verify her, as well as
her daughter’s information, in order to locate the account in question
Once Ms*** provides more information
we can attempt to fully resolve her complaintIf Ms*** has any further questions or
concerns, we encourage her to contact our Chief Compliance Officer *** *** ** ***.comWe do
apologize for any inconvenience that Ms*** may have experienced
Regards,
*** ***
Compliance Representative
February 19, 2014
*** ** ***
Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** *** ***
Dear *** ***
Dynamic Recovery Solutions, LLC (DRS) is a 3rd party debt collection agency that collects on past due accounts for our clientsTo our knowledge our client does not have the requested documentsTherefore in compliance with the Fair Debt Collection Practices Act (FDCPA) DRS will cease collection effortsWe have flagged the account accordingly. It has been closed in our office and returned to our client
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
*** ***
Revdex.com Case #: ***
Dynamic Recovery Solutions, LLC
(DRS) is a legitimate third party collection agency that collects on past due
accounts for our clients. We acknowledge that you are disputing this
accountUnfortunately,
the industry of debt collections can at times receive
accounts from our clients where contact information is either incorrect and/or
outdatedThe agency then uses a process called acquisition of location
information (skip tracing) to acquire correct up to date information, and it
can be incorrect as well attaching your name to an incorrect account. In
the collections industry our client may sell their unpaid accounts several
times and to several different businesses over the yearsDue to several
business exchanges, it is possible that a mistake could have been made by
erroneously contacting the consumer after the alleged account had been
previously paidWe sincerely apologize for any inconvenience this may have
caused on your behalfDynamic Recovery Solutions does not engage in any
fraudulent activity or identity theftWe are currently licensed and bonded in
all applicable states that require such licensing, and would receive severe
penalties and fines for such fraudulent activityOur company exists because
there are consumer’s who get into issues where they were at one time unable to
pay their alleged bills, and many WANT to get back on track for a fresh start
financially, and we are here to assist in a smooth transitionPer company
policy when a complaint of this nature is received, the account is placed in a
"cease & desist" statusAlso, your account has been CLOSED in
our office, and no further contact from Dynamic Recovery Solutions regarding
this matterIf you have any further questions or concerns, we encourage you to
contact our customer service department at *** or our toll free
telephone number at ***
*** ***
"">Consumer Operations
Director
Revdex.com of
the Upstate
North Church Street,
Suite C
Greenville, SC
Dear *** ***,
We
have read Ms***'s complaint and reviewed the account that has been placed
with us by our clientDynamic Recovery Solutions acknowledges that Ms***
would like to cease all communication with Dynamic Recovery SolutionsWe have removed her telephone number from our system, and
will not contact Ms*** again
If
Ms*** has any further questions or concerns, we encourage her to contact
our Chief Compliance Officer *** *** ** ***.com. We
do apologize for any inconvenience that Ms*** may
have experienced
Regards,
*** ***
Compliance Representative
February 28,
*** ** ***Dispute Resolution Director
class="MsoNormal" "text-align: justify;">Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** ***
Dear MsBentley,
Dynamic Recovery Solutions LLC is a collection agency that collects on past due accounts for our clients. In the collections industry our client may sell their unpaid accounts several times and to several different businesses over the years. Due to several business exchanges, it is possible that a mistake could have been made. Please be assured that *** *** credit report was not pulled, and should not show anything in the trade lines from Dynamic Recovery Solutions.
Customer service is our top priority and our representatives are trained to be professional and follow all guidelines required by federal and state laws and regulations. I apologize for the behavior of the agent who handled his call. Further discipline action has been taken for the way the call was handled.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” status. We have flagged the account accordingly. It has been closed in our office and returned to our client. There will be no further contact with the consumer from Dynamic Recovery Solutions regarding this account.
Sincerely,
*** ***Dynamic Recovery Solutions
*** ***
Revdex.com Case #: ***
Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party
collection agency that collects on past due accounts for our clients
class="apple-converted-space"> Dynamic Recovery Solutions has been
made aware of the consumer’s disputing the accountThe consumer contacted DRS
regarding the letter he received regarding alleged debtThe consumer seemed to
be confused that this was a bill regarding life insurance, and the agent
advised that this was regarding a ***’s accountThen the consumer stated
several times that he was living with his dad who has the same nameHowever,
the consumer did verify that last four of his social security number to be
accurateHe also states that at one point *** was selling life insurance
The consumer states that his dad speaks Spanish only, and had to accept the
terms of the account over the phoneThe agent informed consumer again that
this was not regarding life insurance, but an actual *** account that was
opened October 2000, last payment date August amount of $30.00, and
due to non-payment was sold into collections on March The
consumer made another inbound call where he reviewed the options on the letter
Agent asked if he wanted to take advantage of the settlement optionsThe
consumer then engaged in several options and wanted to take advantage of an
option to resolve the account “resolve once and for all."The option was
for $271.36--agent was not able to verify that was an approved settlement
amount, and asked the consumer to forward copy to his emailThe consumer never
mentioned one time in either phone call that this account had ever been paid
off a long time ago.
Customer
service is our TOP priority, and our representatives are trained to be
professional and follow all guidelines required by federal and state laws and
regulationsI have personally monitored these calls, and the consumer was not
abused or harassed in anywayFurther, all agents treated the call with
professionalism necessary to assist the consumer on resolving the
account.
Per company policy when a
complaint of this nature is received, the account is placed in a "cease
& desist" statusAlso, your account has been CLOSED in our office,
and no further contact from Dynamic Recovery Solutions regarding this matter
If you have any further questions or concerns, we encourage you to contact our
customer service department at [email protected] or our toll free telephone
number at ***
Good morning *** ***, We have received your concern regarding the aforementioned matterDynamic Recovery Solutions, LLC (DRS) is a third-party debt collection agency that is contracted and collects on past due accounts for our clientsIn the collections industry our client may contract their
unpaid accounts for collection several times to several different businesses over the years, and eventually sell the debtUpon receipt of the reference, on August the DRS account was annotated “DNC” (Do Not Call) and “C&D” (Cease and Desist)Also, on August 2014, the DRS account was “CLOSED.” • In addition, the complaint and information has been forwarded to the owner of the alleged debtDynamic Recovery Solutions, LLC will make no further attempt to contact you over this matter, and will ensure that any trade lines or inquiries are removed per your requestThanking you in advance*** *** Compliance Auditor***
February 28, 2014
*** ** ***
Dispute Resolution Director
Revdex.com of Upstate S.C
North Church Street
Greenville, SC 29601-2164
RE: *** ***
Dear *** ***,
Dynamic Recovery Solutions, LLC (DRS) has no desire to reach out to an individual who does not want contactThe consumer’s account and phone numbers have been marked as cease and desistIf they receive any further contact they can utilize our website, Dynamicrecovery.com/dispute as a number may be associated with an account that does not be belong to them.
Per company policy when a complaint of this nature is received the account is placed in a “cease & desist” statusWe have flagged the account accordingly. It has been closed in our office and returned to our client, with notation of this complaint. There will be no further collection activity from Dynamic Recovery Solutions, LLC regarding this account.
Sincerely,
Compliance Administrator
Dynamic Recovery Solutions
*** ***
Dear *** ***, Dynamic Recovery Solutions, LLC (DRS) is a legitimate collection agency that collects on past due accounts for our clientsWe apologize that the customer has not been able to contact us! We are more than willing to assist the customer in any way with this matterWe confirmed that
the phone number of *** is a valid phone numberWe were able to reach our company with this numberOur business hours are from 8:AM Eastern Standard time to 10:PM Eastern Standard timeThe customer can also reach our Customer Service department at***In addition, the customer is also welcome to visit our website, listed belowhttp://www.gotodrs.com/ Sincerely, *** ** *** Compliance Administrator Dynamic Recovery Solutions *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint.
In order for a debt collection agency to attempt to collect a debt from a resident of *** *** ***, the law requires they hold a valid debt collection agency license DCA as admitted to two telephone calls regarding the collection of this debt However, I am unable to confirm they have done so legally Please provide the debt collection agency license number that was issued by the *** Department of Consumer Affairs
As noted on http://***
WHO MUST HAVE A DEBT COLLECTION AGENCY LICENSE?
Businesses whose principal purpose is to regularly collect or to attempt to collect personal or household debts from *** *** *** residents must have a Debt Collection Agency license no matter where the agency is locatedThis licensing requirement includes “debt buyers,” businesses that buy overdue debt, and then try to collect money, directly or through the services of another, including by taking consumers to court
This description is only a general explanation of which businesses need to have a Debt Collection Agency licenseYou may refer to Administrative Code Section 20-for a complete description
DCA need provide the valid license number in order to confirm they are in compliance with the law
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me.
Regards,
*** ***
*** ** ***
Revdex.com of
Upstate South Carolina (Greenville, SC)
North
Church Street, Suite C
Greenville, SC 29601-
Dear *** ** ***,
Dynamic
Recovery Solutions (DRS) has searched our database extensively and we were not
able to locate an account for a *** *** that resides in *** *** MA
Nor were we able to locate an account for a *** *** with the phone number
***-***
If additional
information such as the phone number Dynamic Recovery Solutions called Mr***
on could be provided that would help us to locate the account that DRS is
calling about
If there are
any further questions or concerns, we encourage Mr*** to contact our Chief
Compliance Officer *** *** ** ***@***.comWe do apologize for any
inconvenience that Mr*** may have experienced
Regards,
*** ***
Compliance
Representative
Good afternoon,*** *** ID***, I do apologize for the delay in responding to your request, we have sent a letter verifying closure of your account with our officeFurther, have requested that the tradeline to your consumer report be deleted due to an error on our company's behalfDynamic Recovery Solutions prides ourself on handling customer issues expeditiouslyPlease accept our apologiesThanking you in advance*** *** Compliance Auditor ***
Dear *** ***, Dynamic Recovery Solutions, LLC (DRS) is a legitimate third party collection agency that collects on past due accounts for our clientsWe sincerely apologize that you were contacted in error regarding this accountPer company policy when a complaint of this nature is received
the account is placed in a “cease & desist” status due to a confirmed bankruptcyWe have flagged the account accordinglyIt has been closed in our office and returned to our clientThere will be no further contact with the consumer from Dynamic Recovery Solutions regarding this accountWith best regards,*** *** Compliance Auditor***