Petsmart

Dear [redacted],
 
I am sorry that we are unable to come to an amicable resolution on this matter.  We would be happy to provide you with a $20 gift card that you can use towards the purchase of dog treats and toys however nothing additional will be offered.
Sincerely,
[redacted]
?

I visited Petsmart at 8175 Arbor Square, Mason, OH 45040 at approximately 4:00 pm on February 12, 2016. I was watching the female attendant in the Doggie Day Camp area of the store interact with the dogs in her care. She was unaware that I was watching her. If the store is interested in me identifying her, I will gladly do so.
She was verbally abusing the dogs, obviously yelling very aggressively at them while spraying their faces with water. I am aware that some people use the "water spray to the face" as a method of training; however, she was not using it in a way that anyone would confuse as proper training. After a few minutes, when she realized I, as well as a few other people were watching her, she completely changed her behavior - began treating the dogs lovingly, smiling, hugging them. I would never trust this location to care for any dog I owned.

Mark F[redacted],PetSmart Store Manager #[redacted], Thank you for your message and expression of sympathy. According to Cody and others, Rudy started vomiting the previous evening (10/27/2015). I received exactly one call from PetSmart to my cell phone – my emergency contact – on October 28, from Cody, who told me “Mr Rudy is no longer with us.”  As I was out of the country, I called Rudy’s vet, Dr Barbara R[redacted] of [redacted], who contacted PetSmart for me. She confirmed Rudy’s death and that the necropsy would be done by [redacted] who are called in on such cases. For some reason, [redacted] performed the necropsy. When we left Rudy at PetSmart, he was fine. He started vomiting the day before his death, and I feel that if he had been treated promptly he would still be with us. This was my wife’s pet, and his untimely loss affected us deeply. We had left him there many times previously, so we trusted PetSmart to respond correctly to any emergency. As in my original complaint, I ask that PetSmart reimburse us for the loss of our pet so that we can move on. Of course, we can never replace Rudy – he was a special pet, very gentle, and loved by all that met him. Sincerely,John M[redacted]

Dear Ms. [redacted],
Thank you for contacting PetSmart regarding your PetsHotel bill.  Based on the room type we show that the cost would have been 8 nights at $43 and then an additional $10 for medication delievery fees.  At this time we are not showing a refund of $144...

is due.
Sincerely
Jessica

Dear Ms. [redacted],
Thank you for contacting PetSmart.  We appreciate you taking the time to share your feedback.  I have been in touch with the store who has assured me they have had the bathrooms fixed.
Thank you again for reaching out to...

us.
Sincerely,
jessica

Dear [redacted].
Thank you for reaching out to PetSmart.  Our records indicate that [redacted] checked into the salon in [redacted] on 7/15.  We are sorry to hear of the injury your pet sustained.  As a pet parent myself, I know that an injury to any pet is...

upsetting. 
Although no injury is excusable, we do see that your pet checked in with significant matting on the body and legs.  We feel that the matted condition your pet checked in with contributed to the injuries sustained although PetSmart did pay the vet costs for [redacted]’s treatment.
Please note that PetSmart is self insured and therefore this incident would be handled by the store. The store has tried several times to contact you and you have not responded. I regret to inform you that we will not offer you $1000.00 but we would be happy to offer you a $50 gift card that you can use on food, treats, or toys for [redacted].
Sincerely,
[redacted]

This business is horrible they only have one cashier working. The good ones I found out were fired including a really sweet girl. This company is very different towards employees who are not the same shade as I have seen at how managers have treated them. The managers talk down to their employees and I have seen a confrontation first handed in which the manager caused it and employee defended herself

Dear Mr L[redacted],
Thank you for contacting PetSmart.  I was sorry to hear about your expereience.  Our return policy does state that product must be returned within 60 days in new or resaleable condition.  If you feel that this product is defective, we would be happy...

to work on this with the manufacturer.  If you could submit your receipt as well as  any detail as to the suspected defect to us at [redacted] we would be happy to open an investigation.
Sincerely,
Jessica

Dear [redacted],
Thank you for contacting PetSmart.  I was sorry to hear about your dog’s stay at our PetsHotel.  We take the safety of the pets in our care very seriously and were sorry to hear that your pet’s stay was not a good one.  I have been unable to locate your name...

or phone number in our system.  If you could provide us some more information about the location you stayed at, your pet’s name and the dates of their stay I can have our pet safety department investigate this.  You can email us the information at [redacted].
Thank you,
[redacted]

Dear Mr. [redacted],
Thank you for contacting PetSmart.  We were very sorry to hear about your experience, please know we take these matters very seriously and will be looking into this matter thoroughly.  We have asked our store manager to reach out to you to gather further...

details of your visit, you should expect to hear from him by Monday March 3rd. 
We appreciate you taking the time to let us know about your experience so we can act appropriately.
Sincerely,
[redacted]

Dear Ms. [redacted],
Thank you for contacting PetSmart.  We were sorry to hear about your experience in our salon.  We have reached out to our field management team to work with you on this issue.  They have reported back that they have left you a message, please...

contact them at your earliest convenience to arrange a refund of your grooming cost.
Sincerely,
[redacted]

Dear Ms [redacted],
Thank you for contacting PetSmart.  We were sorry to hear about your experience.  I have researched this with our field team and found that during [redacted] visit on December 19th, 2013, our groomer reported that [redacted] exhibited signs of stress and did lunge at...

her while the nail clipping was taking place.  For the safety of the pet as well as our groomer we were unable to complete the groom.  We are glad to hear that our other store does have a groomer who has been able to service [redacted] and hope that [redacted] is comfortable there.
Sincerely,
[redacted]

Hello **,Thank you for contacting PetSmart regarding your recent expereince at our store.  I have been in contact with our field management team who have assured me they were able to contact you to offer a free touch up service the next time you are in.  Sincerely,[redacted]

Worst experience I have ever had boarding my dog anywhere. Pet parents beware!! I dropped my dog off for the pet hotel while we were going to be out of the country for a week. Two days into our trip we received a call saying my dog had not urinated in his kennel in 48 hours?? She said he was going to be seen by their vet and I would be responsible for the bill. I asked how often they had taken him out to try and she said they do not. That they were an indoor boarding facility and do not take animals outside. That someone has walked by his cage hourly and checked and he had not gone! What kind of place takes a wonderfully house trained dog, locks him in a cage, and expects him to use the restroom on himself. My poor baby is such an amazing dog he was able to hold it for over two days. I told the girl all my baby needed was a patch of grass that he would not use it in his kennel. I spent over 30 minutes on the phone from another country begging this girl who said she was the manager at the pet hotel to please take my dog out. She said only the vet could take him out and I would be responsible for the vet fees each time. Money hungry [redacted]!!! Only after I told her I was contacting her corporate office and hung up did she call me back and said once he was taken to grass he immediately did a number 1 and 2. All I can think is how much pain my poor baby was in! I was furious but since I wasn't even in the USA it was several more days before I could even pick him up. When I did finally make it back to get him I asked to see where he was being kept and they refused!!!??. I don't even want to imagine how bad it must have been for them to not let me see it. What kind of person treats an animal this way!!! I spent a lot of money for them to treat my baby horribly. Needless to say the vacation was horrible since all I could do is worry about my furr baby! I WILL NEVER SHOP AT OR USE A PETSMART FOR ANY REASON EVER AGAIN!!! I also feel it is necessary to warn all pet parents of this situation! This is the only place I have ever seen that refuses to let you see where your baby was kept!! UNBELIEVABLE!!!

Petsmart has increased its prices for grooming services on Saturdays and Sundays. In essence, this discriminates against customers who work M-F, 8-5 jobs. The grooming salons close at 6:00 M-F, which is hardly enough time for customers to go home from work, pick up their pet and return, and have services completed by 6:00. I took my dog in last Saturday for a nail trim, normally $12, and was told in advance of the new policy and that it would be $14. That is a 16% increase. I can only imagine what the increase would be for grooming or bathing. When I asked why the increase, I was told it was to get more customers to come on weekdays. I had the nail trim done since I was already there, but will look for another salon unless Petsmart changes this discriminatory policy.

I reject your response and you do owe me some money: because, I have been sent a copy of the receipt that you claimed I signed for $300 and something dollars and that is a made up receipt that I didn't sign, that is a made up signature.  A Petsmart employee told me the charges would be $200 after a screen came up with no charges for me and I signed after he said $200 and all there was no charges on that screen, and I didn't sign no paper receipt saying $300 and something, so that is a unauthorized charge for $300 and something along with a made up receipt that Petsmart made up after I left; because I signed nothing of the sort.  Before the Petsmart boarding employee said $200 I had mentioned to the employee that I should get a discount because the room the Petsmart employee told me I would get was supposed to have tile on the walls and floor, not no concrete for $43.00 a night; I wouldn't have paid no $43 a night for concrete floors; that tile in the showroom for dog boarding looked just like the tile in our bathroom, and I was told [redacted] would get that for $43 a night, but I found out my dog didn't get that $43 dollar a night room by a Petsmart employee calling me saying my dog [redacted] got sick by laying on concrete floors in the Petsmart  boarding room, and I was told that I wouldn't have to pay for nothing dealing with [redacted]'s medicine for him getting sick in Petsmart boarding, and I told the Petsmart employee this, so then no charges came up on the screen, I looked at the Petsmart employee and he said that my charges will be $200, so I signed something that had no charges on it and after the Petsmart boarding employee said $200 signifying he knew the screen had no charges on it, I signed after that and that is what should stand.

Dear Ms.[redacted],Thank you for contacting PetSmart.  I was sorry to hear about your expereince at our store.  I have been in contact with our store who have let me know they did assist you with a refund.  Our return policy does state that the original purchase card...

must be presented for a refund, however, in this case other options could have been offered to you.Again, we apologize for the expereince you had.Sincerely [redacted]

I still have not heard from anyone from the...

store.  I believe that this was just a stall tactic.  Can you please follow up with them.  Here are my numbers for them to reach me: [redacted]., ###-###-#### or ###-###-####.  Also they can send to my mailing address which is [redacted] Acworth GA 30101.  So there are no reason for them to use.

Once we complete a building the customer is presented with a sign off sheet on all the work that was performed[redacted] signed off stating everything was satisfactory. A walk door is not part of a warrantied item seeing as how it is used and slammed on a daily basis. However: when were in the...

area we'll always stop by a fix it at no cost to our customers. [redacted] has not been accessible at all when were were in the area or after making an appt to be there he still wasn't accessible. Myself and one of my contractors have left him repeated msgs over last couple days with the calls not being returned...... 1500 buildings in 5 years and this is an issues to turn into the Revdex.com? We are willing to adjust the door when we're in the area if [redacted] can fit it into his schedule. 
[redacted]
President
Eastern Buildings
304-519-5896

Dear Ms. [redacted],Thank you for contacting PetSmart.  Unfortunately the original class was purchased in April and our trainer did attempt to contact you regarding the make up classes however they were unable to schedule a class at that time.  I have been in contact with our store who...

has stated that they have worked with you and have set up a new class for you.Sincerely,[redacted]