Petsmart

I still have not heard from anyone from the...

store.  I believe that this was just a stall tactic.  Can you please follow up with them.  Here are my numbers for them to reach me: [redacted]., ###-###-#### or ###-###-####.  Also they can send to my mailing address which is [redacted] Acworth GA 30101.  So there are no reason for them to use.

Thank you for your quick reply.  We will ask our stores to reach back out to you to discuss further.
Sincerely
[redacted]

Hello Daryl,
Thank you for contacting PetSmart.  I am sorry to hear about the troubles you have faced in opting out of our email services.  I do see your original request was made on 1/6/16 and no emails have been sent via our system since 2/6/16.  If this is not...

the case please let our cusotmer service department know so we can look into any additional email addresses we may have on file for you.  We will be sending you a $50 gift card for the inconvenience.
Sincerley,
Jessica

I was told by the store MANAGER that I could NOT return the items without the original packaging.
our tree frog DIED OF A DISEASE,  which means his terrarium IS NOW CONTAMINATED!
DO YOU HONESTLY think you're going to put the terarium back on the shelf to resale KNOWING that it is CONTAMINATED???
I know you don't have staff in the back in charge of disinfecting tainted terariums/ fish tanks etc.
I want a full refund on my purchase.... you need to get in contact with store # [redacted]. Their phone number is, [redacted].
then get in contact with ME. my number is [redacted].

Dear Ms. [redacted],
Thank you for your reply.  Unfortunately we are unable to perform a return with no merchandise to return.  I am sorry we were unable to assist you.
Sincerely,
[redacted]

Dear Ms. [redacted],Thank you for contacting PetSmart.  I was sorry to hear about your experience in our store.  The sale price reflects the price after the discount gained by using your PetSmart loyalty card (or phone number).  Each of the sale tags does reflect the brand and...

item on sale.  I will pass your feedback along to our marketing team regarding the wording of the tags and request for further detail.  Additionally, I will let our operations team know of your concern about the verbiage on our receipts.  They do show the original price, as well as the sale price (and return price) next to to the item description, which may be abbreviated to fit within the space allowed.  Sincerely,[redacted]

Ms. S[redacted],
We have responded via your email you provided Jessica S[redacted] on 1/22/2016 in regards to the settlement discussed between the two parties. The email we have for you is [redacted] as this is where the agreement was sent on 2/4/2016 but have not heard a response as of today, 2/17/2016. I will resend the agreement to this email address today.
Thank you,
Lane J[redacted]

PetSmart Gresham store, pet grooming service, has banned me from using ANY PetSmart grooming in any other location because I choose not to associate with Gresham store Grooming Svs any further, cancelled my appointment at the Gresham store. I found out I was banned when I tried to make an appointment at a PetSmart Cascade Pkwy location, nearly 30 minutes away (not an ideal situation for me). The groomers a the Gresham store were cold and frightened the dog being cut and my dog didn't became nervous & did not want to stay. However, I wasn't rude, just direct. But I was feeling it was important to point out that my dog seemed to be quite nervous with the behavior of the groomer & I would take a pass that time. Altho I though it was serious enough to contact the store mgr about it, I chose instead, rather to NOT return to that particular location. We know, groomers differ among different locations. And even tho, PetSmart has groomed my dog for atleast 8 years and I pay particular attention to who grooms her BASICALLY as a result of a PetSmart groomer severely cutting her ear a few years back in Eugene, Oregon, requiring stitches, I have repeatedly returned to the store. This is the reason I make sure I know who grooms my dog and will change if it doesn't feel right. It has never happened until that evening. At this time, and why I am filing this complaint is that I strongly disagree with the PetSmart admin. decision to ban me from going to any other groomer at Pet Smart. I didn't even know about being banned until I couldn't make an appointment that following week with another store located further west. I was called back by the store groomer after securing an appointment for the following day. She couldn't explain what happened but that for some reason I had been banned from making an appointment by the Gresham grooming store. She said I didn't have an appointment and not to come in and that someone from the Gresham office would call me and explain. I felt humiliated and extremely out of the loop. NO ONE EVER called me back! I immediately called the Gresham PetSmart to ask what the reasoning was to ban me from using the Cascade Pkwy grooming service & the Gresham Store Assistant assured me she would take down my comments and agreed that they did not have the whole picture but only the words from the groomer and her workers but the decision, I was told, was made by the groomer to ban me from using PetSmart. It was clearly one-sided. I told her not to bother to have him call me back, unless it was to apologize. I told her I did not feel that I had a voice and was not heard and would rather share my concerns with Revdex.com. She asked me to contact Pet Smart customer care before I went to Revdex.com so they would have it on record. I chose not to assist PetSmart further. I am only within my rights to make sure the groomer and staff are up to my standards and to make both me & my pet feel safe and in a friendly environment. I felt nothing but resentment from the groomer and her decision backed by the store manager. I feel badly however that my time and energy were disrespected and my pet went unattended for another week. At this time, I choose never to go back to PetSmart and realize that it has never been a very healthy, safe place to have luci groomed but was more associated with being a convenient location that kept me going back. I have been upset sometimes with the way different outcomes over the years and the PetSmart staff turnover continues to be a problem, in my experience and is a major reason I have shopped elsewhere consistently. I think it was very unprofessional however for the groomer & their store manager to take license to banish me from using any PetSmart facilties based on 5 minutes of conversation with a groomer. That is actually my major complaint. I warn others that the administration does not seem to take responsibility for keeping the customer satisfied but seems to be more concerned with their groomers biased appraisal rather than to find out the whole truth from both sides leaving the assumption that the customer is at fault ~ ~ in this case, banned from using other stores that might've been a better fit! PetSmart is losing a valued long-time customer. I still have NOT ever heard back from the PetSmart Manager, ever and its been a week ago. Very unprofessional, very negative, never recommend PetSmart to anyone, ever.

I TOOK MY DOG TO PUPPY DAYCAMP EVERY SUNDAY UNTIL I RECIEVED A CALL THAT MY DOG LEG WAS BROKEN "WHILE PLAYING WITH ANOTHER DOG" MY DOG SPRINTS LIKE A TIGER AND JUMPING OVER ANOTHER SMALL DOG COULD NOT BREAK HER LEG. WHEN I RECIEVED THE DOCTORS NOTE IT SAYS MY DOG WAS STEPPED ON BY THE PERSON SUPERVISING THE DOGS.
I ACCRUED A BILL OF OVER $2000.OO AND PET SMART DID NOT HAVE THE COURTESY TO PAY FOR DEMAGES. DO NOT BRING YOUR PET THERE.THEY DONT CARE ABOUT ANIMALS THEY CARE ABOUT MAKING MONEY!!!!!! THE MANAGER PROMISE TO PAY THEN CHANGE THIER MIND THE NEXT DAY. THEY ARE RUDE AND DISRESPECTFUL!!!

THank you for your follow up, we will ensure that you are contacted a second time.

Thank you

Jessica

Dear Mr. [redacted],

Thank you for contacting PetSmart.  I was sorry to hear about your experience.  We would like to offer you a $25 gift card to assist with the purchse of new fish.

Sincerely,

Dear Ms. [redacted],Thank you for contacting PetSmart.  I was sorry to hear about your experience with our Day Camp buy 10 get one 1 free program.  I have passed this along to our PetPerks department and asked them to call you to help resolve.  I have been informed that [redacted]...

from PetPerks contacted you on 6/13/14, however was unable to speak to you.  Her direct number is ###-###-####.We appreciate you letting us know and again we apologize for the troubles you have had with our program.Sincerely,[redacted]

Dear Mr. [redacted],

Thank you for your follow up.  Because we cannot see the merchandise in question we would refer this to our store to resolve.  If your merchandise falls within our policy we will accept your return.  Our return policy states that we will accept returns of merchandise in new or resellable condition (with a reciept for the heater).  If your items are in new or resellable condition, and you have the receipt we will be happy to assist you further with a return. 

Sincerely,

Dear Mr. [redacted],

Thank you for your follow up.  I have spoken to our store, they have a copy of your receipt and would be happy to assist you with a return if you can bring the merchandise back to the store and ask for the pet care or operations managers.

Sincerely,

Dear [redacted],Thank you for taking the time to contact us here at PetSmart. I apologize for the product not meeting your expectations. I can assure you that your concern has been brought to the attention of the Merchandising Team.PetSmart guarantees the quality of our products....

Therefore, if you are unsatisfied with any item you have purchased, we encourage you to speak with your local Store Manager.You may obtain a refund by visiting your local store with the product and the original receipt for a refund, merchandise return card, or product exchange. Receipts are valid for 60 days from the date of purchase.If you do not have your original receipt, you will receive a merchandise return card or product exchange only. There are select items that require a receipt for a return or exchange. These exceptions are noted in our store.Again, I am sorry for any inconvenience this may have caused you. Thank you for your time.Sincerely,[redacted]

Dear [redacted]Thank you for contacting PetSmart.  I was sorry to hear about your expereince.  Our store manager Randy advised us that he spoke with you about this incident shortly after it happened and attempted to follow up with you on 1/22 to ensure that you were satisfied...

with your initial conversation.  Please reach out to him at [redacted] at your earliest convenience to further discuss.Sincerely,[redacted]

Dear [redacted],Thank you for reaching out and expressing your concern. I’m sorry to hear about your dog. At the moment we are waiting for the vet notes to review from your veterinarian. As soon as we get those notes, we can review them and the Store Manager will be in contact with you. Sincerely,[redacted]

Dear [redacted],

Thank you for reaching out and expressing your concern. I’m sorry to hear about your cats. The Store Leader at the [redacted] PetSmart was able to get in touch with PCAS. PCAS...

will be in contact with you to offer treatment for your cats. Please feel free to contact the PetSmart store at [redacted]or additional information.

Sincerely,
Krystal K[redacted]

Thanks for your reply.  Our store manager has attempted to reach out to you but has been unsuccessful.  Our store will gladly return the harness for a merchandise card, but will require a receipt for the clippers per our return policy.

Sincerely,

Jessica

The women's bathroom in the Petsmart in Tukwila is deplorable. We have made many complaints to the local managers and nothing has been done for over a year.

-the handicapp stall toilet rocks back and forth- I beleive this goes against ADA regulations.

-the stall structure itself is broken and does not provide any privacy or safety

-you can see right into the stall from the outside

-the stall was being held together by zip ties. This has since been broken and destabilized

-The smell in the bathroom that appeared after the mainline broke has been addressed with air fresheners. This gets worse when aforementioned toilet that rocks backs up.

-I have pictures to document the structure.