Petsmart

The women's bathroom in the Petsmart in Tukwila is deplorableWe have made many complaints to the local managers and nothing has been done for over a year -the handicapp stall toilet rocks back and forth- I beleive this goes against ADA regulations -the stall structure itself is broken and does not provide any privacy or safety -you can see right into the stall from the outside -the stall was being held together by zip ties This has since been broken and destabilized -The smell in the bathroom that appeared after the mainline broke has been addressed with air fresheners This gets worse when aforementioned toilet that rocks backs up -I have pictures to document the structure

Revdex.com RE: [redacted] ***, Complaint # [redacted] We are in receipt of Mr***’s response to our May 18th reply As we stated in our response, we would like the opportunity to re-examine Mr***’s Flex to re-verify that the replacement of the body control module will fix the current issues We stand by our contention that the APIM that was replaced last fall and the BCM that is currently suggested are both necessary repairs Until we can inspect the vehicle again to find another solution, this is the recommendation that stands This was not a haphazard diagnosis As Mr [redacted] stated in his letter, we spent a great deal of time making sure that we could capture the vehicle’s fail so that we could get a proper diagnosis No manufacturer or repair facility can guarantee that another concern or similar concern will never happen with the onboard computer systems We can only do our very best to ensure that we have diagnosed vehicles with all the means that the manufacturer has provided to us We once again extend our offer to do a complimentary re-inspection of Mr***’s Flex as a goodwill gestureWe would be happy to provide Mr [redacted] with copies of all his repair orders and our diagnosis should he choose to have a different Ford dealer of his choosing access his situation All Ford Manufactured parts come with a year unlimited mileage warranty that is good at any Ford or Lincoln repair facility Shannon S** Service Manager Titus-Will Ford

I went today for my appointment on Saugus store MA # at am It wasn’t first time I noticed your grooming services works by production not for quality rendered to the customersHowever , I decided to give a second try because of location , etcI had an appointment at 7am and I told the groomer because my puppy was recovering of cold and finished to take medicine days agoThe only services need today will be nails, cleaning ears, cutting hair around genitalia areaShe mentioned about ear hair and I TOLD HER, don’t touch anything todayAlso , I mentioned I wasn’t mind paying for the full service , I was not authorizing shower because he is recovering of coldMy puppie is a months maltese , we know they have a beautiful white hair ; when my dog was given to me I was in shock, they SHAVE and cut all his beautiful EAR hairI signed the paper but I did not authorize for this total animal abuseAfter you signed the paper they can add what they want ..I did not ask to remove all my maltese dog hair.She said I didI spoke with store manager, she shown me the paper , I explained what happened and she told me if I was not satisfied I should look for another store I did not pay for this disgrace , off course , but what kind of company is Petsmart ??? You sign for the service and they add what they want ?? If my baby gets a nail infection , I will suit this company !! I will follow the store manager advice: I will never come back again; I will report for the competent channels their practices as wellDog Lovers don’t trust your babies with them , they are only cute pictures on the internet for people see!! You have to see my little months maltese!

I went in to Petsmart in Rocklin, CA Wednesday 1/and made a very large purchase after which I had decided that a portion of the Items needed to be returned so I returned to the same store hours after the original purchaseThey did not originally give me a receipt they sent it to my "club email address on file" which turns out none of the information for my telephone number was linked to me only my phone number was So I had no receipt when I went to return the itemI called the number to try to fix the information to get my receipt and was informed to go to the store and they would give me a receipt and fix itAt the store not only would they not help me fix my info they said they would not give me a receipt for the items I bought until I returned themThen after this the associate manager that witnessed me buying the items hours earlier went on to accuse me of stealing the receipt they printed out off the counter because she wouldn't give it to meI left the store and contacted a friend who works at a Petsmart in a different state and they were able to change my info and get me a receipt all over the phone (which they would not do here)The staff in this store was beyond rude and was at no point any kind of helpfulThe way they treated me and the accusations of stealing the receipt that was mine but I couldn't have for some reason were unbelievableI have never been treated anything like this in any of their stores before and because of this I will never return to one againI don't understand why anyone in any kind of management position would treat a customer like that

Dear Ms [redacted] , Thank you for contacting PetSmart via the Revdex.com We were sorry to hear about the loss of your fish I have looked into this matter and found that we do not have any similar incidents reported to our corporate offices nor in the local stores in your area We have been informed that our store in Salem has assisted you with a return for your most recent purchase Unfortunately we will not be able to assist you with a return of for your past purchase which is no longer in your possession Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] continue # there really was not resolving of this issuejust very poor field management, and poor hiring of unprofessionalIf they continue this attitude they will lose lost of clients which really doesn't seem to bother them at all

Hi ***,
Thank you for reaching out to PetSmartI was sorry to hear about the troubles with your online orderI have been in contact with our ecommerce team and they have notified me that they were able to provide a full refund on the order. If you have further questions on this,
please reach out to us at ###-###-####.Sincerely,
Coral

Dear *** ***,Thank you for reaching out to PetSmart Our records indicate that *** checked in the PetsHotel on 7/ That day she developed diarrhea with blood in it and also vomited a piece of orange hard material while in our Day Camp We immediately removed ***
and took her over to the *** vet located within our storeAfter our investigation we found that this was not a product or toy in our PetsHotel Unfortunately, we are unable to clear the bill at our store which has been sent to collections. Sincerley,***

Thank you for contacting PetSmart. I am sorry to hear about your experience. I have been in contact with our field management team. They were able to locate your transaction and I have fowarded that to the store who can assist you with a return or
exchange
Sincerely,
Jessica

Thanks for reaching out ***. I am sorry about your experience. We do, in fact, accept manufacturer coupons. I am sending you a $gift card for the inconvenience and will ensure that our call center and store are provided feedback
Thank
you,
Jessica

[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

***Dear *** ***
Thank you for contacting PetSmart. I was sorry to hear about your expereince in our PetsHotel. I have spoken to our field management team who have assured me they have spoken to you regarding your stay and have returned days of your stay as well as
days of day camp
Sincerley,
***

Dear ***,
Thank you for reaching out to PetSmartI was sorry to hear about your experience at our storeOur store leadership let me know that they were able to reach out to you and process a refund on the product.
Sincerely,
Coral

We reached out to Mr*** and apologized for the lack of earlier response. We sent Mr*** the GAP cancellation form and he returned it to us today.We mailed him a check for $for the refunded warranty. Mr*** is now satisfied and we consider this complaint
closed. Thank you.Titus-Will Toyota

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
***
I told you that I have lost over fishSome of them were Turquoises blues and flamingo's , Cobra's , Lyrtail's and more
In Canada (Petsmart) they sell for $each plus 13% taxI have lost more than $of fish and have spent more than $on medications that did not work!!!
$is a drop in the bucket that I spent in your storesI shop at different storesin Windsor and in ChathamAlso went all the way to Port Huron, Taylor Michigan, West Road and even out to LivoniaEvery time they have the fish special the stores never get the fish inYou can check with the Taylor store they have the complaints and tried to give me a rain-check for fish they did not get in and when they did they were all dead...They are all aware of the problemsEven on the delivery day
The manager of the Windsor (DOUGAL)store has asked Petsmart and her superiors to reply to me months ago and still no reply

Dear Ms***:I am sorry to hear that you are upset about ***’s last visit with the PetsHotel. I know that *** stayed with us from Saturday July 25th to Sunday August 2ndHe was not scheduled to have any play times or treats providedAlso, there were not any toys that were brought
for himWe provided daily monitoring as well as feedings and medications as instructed We pride ourselves on being the best care provider when entrusted with caring for anyone’s dogs or cats. When it was noticed that *** was irritating himself he was immediately brought over to Banfield to get checked. We then took care of the cost of the visit and medications, as well as, pull one of the inflatable collars off the shelf for him to use to prevent further irritation of the area I once again want to apologize that you felt ***’s stay was not handled well, but we did and always act in the best interest of the pet and did provide the services that were paid for during the entire stayI would like to offer you a $gift card to come buy some treats or toys for *** to use during the recovery process.Sincerely,*** ***Store Leader

May 18,
Revdex.com
RE: *** ***, ID# ***
We are in receipt of Mr***’s concern in regards to his Ford Flex
Last fall, we addressed some network communicator errors in the FlexOur diagnostics showed that an APIM module had an
internal fault code and required replacement. Mr*** authorized the replacement and we did the repair. The service advisor, Eric L***, cautioned Mr*** at the time that even though this repair needed to be done, it might not take care of all the issues that he was experiencing with the Flex
A month later, Mr*** was in with an issue on an after-market remote start system. We found some wiring wrapped in electrical tape from the after-market install, we unwrapped the sensor that was causing the fault and programmed the system for him. All this was done at no charge to the customer
Unfortunately, the symptoms that initiated the visit last fall came back into play in March. We could not duplicate the concern at that time but finally after another visit in May, we got the system to fail while the technician was with the vehicle. Our technician traced the issue to a BCM (Body Control Module). The repair was estimated at $650. Mr*** declined the repair
The replacement of the two modules: APIM and BCM, are both necessary repairs. As a goodwill gesture, we would like to offer to do another complete inspection of the Flex and if the original diagnosis of the BMC is still warranted, we would like to offer the BCM repair at a discounted rate of $for Mr***
Sincerely,
Shannon S**

I take my dog regularly to PetSmart's Grooming with ***, a groomerThey often change the shampoo they use, last time my dog had an allergic reaction to the shampoo, which vet treated for $So today had appointment at 8am, and brought a bottle of PetSmart brand Oatmeal Shampoo with me to the groomer, and was told not permitted to use the shampoo to bath dogWas told they had Oatmeal Shampoo and would use for an additional $chargeI just paid for a bottle of PetSmart Oatmeal Shampoo (which vet) said best for skinRefused to pay, asked to talk to manager and was told NO, policy, I asked them to clip dog without a bath, was told No (policy) My dog goes every weeks to that groomer and I take dogs, which is $each month without tip, so dog is never a messWell today, due to principal of situation, I left with my shampoo and ungroomed dog and will not make another PetSmart purchase and intend to pass on to all possibleThe store manager, is not a friendly person, under no circumstancesThere does not appear to be any Customer Service in this store, its the PetSmart policy or No Policy Even my groomer, was not a warm person to me as a customer, but her skills are good, so I took that attitudeBut No More, there service is not free and to ask them to use a shampoo that does not give my dog a reaction and have to pay an additional price, is unreasonableSo PetSmart says to customer "Take it or do not let the door hit you as you leave"

RE: *** ***ID# ***
Mr*** purchased a new Ford Ffrom us on 7/18/Mr*** financed the vehiclethrough Ford Motor CreditAs stated on the Ford Motor Credit contract that he signed, the financecharge for the length of the month contract at 4.99% interest would be
$6338.93If Mr*** paid off the vehicle before the end of the month term he would not pay that fullamount, but he would pay a prorated amount at the same 4.99% rateChecking today with Ford MotorCredit, Mr*** has indeed paid off his loan with that lending institution so he will not be paying FordCredit $6338.93Attached is a copy of the finance agreement that Mr*** signed with Ford Motor Credit agreeing topay 4.99% interest through the length of his loanWe consider this matter closed
Wes P***General ManagerTitus-Will Ford

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I previously filed a complaint which is complaint number #***Basically I bought a product from a brand sold at Petsmart (whiskey city)It was closed on October 17th stating a resolution would be offeredMy couch is ruined from thier product , physically damaged, and the company is offering to have my couch cleanedThat does not help the fact thier product took off pieces of leather to my brand new couch might I addI sent in pictures, an invoice of the cost of the couchI would like pet smart to provide me with contact information to deal directly with this companyI am getting no results
Regards,*** ***