Petsmart

Dear Ms***,
Thank you for contacting PetSmart regarding your dog ***'s reservation at our PetsHotel. I was able to look into this with our field team and researched the visit history in our system. Unfortunately, our records show a history of difficulty with
***. For his safety as well as the safety of our associates we will no longer be able to accommodate *** at our PetsHotel or Salon.
Sincerely,
***

Dear Mr***,
Thank you for contacting PetSmart. We were sorry to hear about your expereince. Our return policy states that we will accept returns of merchandise in new or resellable condition (with a reciept for the heater). If your items are in new or resellable
condition, and you have the receipt we will be happy to assist you further with a return.
Sincerely,
***

Hi ***,
I am so sorry for the inconvenience this transaction has causedUnfortunately, in order for us to process a return, the ecommerce team needs the product back. I will reach out to them to see if they can reissue new tags for you to be able to send us back the product so we can get this taken care of for you.
Thank you,
Coral

Hello,
I was without my computer for a few days due to a crash, it was away for repair and was unable to reply and could not find a place to do so until nowMy reply is as follows:
A correction is needed as nobody could've spoken to my husband as I am not married. I live with my dad, which is who whoever called spoke toThey should not have assumed it was my husband! My dad told me someone from PetSmart called, asked him if I received the blanket yet, he told them no (which I haven't), that was itMy dad told me nothing at all was said on the phone about the 12th, that's a lieNobody from PetSmart has contacted me further about this matter as they claim in the reply. They refuse to send me the blanket and have treated me terribly as I described in my initial complaint
My order (#***), specifically the blanket, had a tracking number sent to me by PetSmart on 7-20-of *** via F*That box was delivered to CA, you may check and see for yourselfI am in PA and obviously supplied them with my home addy in PA
I wanted to be sure this proof was added that I did not receive the blanket, nor did I receive a shipment of dog treats from this same order (which the tracking number led nowhere - it did not even exist to be tracked)I will never order online from them again
I hope this satisfies Revdex.com with the information I've providedI keep atypical hours so email is appreciated, not phone
Sincerely,
*** ***

Dear Ms***,Thank you for your reply Unfortunately our stores do not retain training paperwork past days Our store would be happy to refund you for the unused classes with a copy of your receipt Please reach out to our store manager *** at ###-###-#### and he can assist you further.Sincerely,***

Dear Ms***,Thank you for contacting PetSmart. We were sorry to hear of your loss. We would like to look into this further, I do see that we recieved a copy of your veterinary bills, however no treatment notes were included. We will need the treatment notes faxed to us
at *** to review for potential reimbursement. Again, we are sorry for your loss. Sincerely,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I very much appreciate how quickly Jennifer at Titus-Will responded to the issue and made sure it was resolvedGreat customer service like that makes me want to do business with them in the future.
Sincerely,
*** ***

I have huskies that are fed with *** *** *** and they love itSeems the only place to get it is at petsmartRecently I bought them treats called *** *** *** *** *** *** *** *** ***Now they both have constant diarrhea that smells awfulOne of my huskies name *** has developed a limp on her left front paw, her shaking handThese treats were not cheap but it seems their quality is very cheapI will only continue to buy them their dog food at petsmart but that will be itNo treats from there ever again!

Hi ***,
"">
Thank you for reaching out to PetSmart. I was sorry to hear about your experience at our store. Our store leadership has let us know that they have left a voice message for you to speak to you about your unsatisfactory experience. Sincerely,
Coral

Shannon S**, Titus-Will Ford Service Manager is reaching out to the *** with an offer to inspect and diagnose the issue with their vehicle's clock free of charge. We worked on the vehicle ignition which is not related to the clock mechanism in any way therefore feel that there is nothing
that we could have done to affect the clock, yet we would like the opportunity to diagnose the issue at our own expense. Thank you,Titus-Will Ford

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedHowever, if Petsmart really cared about their customers, especially those that receive funds from 501corganizations, they would make some type of effort to help people that had to spend more money because they were not able to get the discounts online and the trouble of going to the stores and the stores not having the inventory in stockThat happens to me a lot.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
***
I am still waiting for a reply from the area rep.
She told me that she will get back to me on Monday
So nothing resolved yetPlease keep my file open.
I will let you know what she says
Thank You for your time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
To add insult to injury Petsmart is referring to me as " ** ***", when it's clear that this complaint is made by ** ***! This company did not contact me, and as of this day still has not contacted meI called corporate several times with a promise to get a call back, and to receive insurance papers which I never recievedYou're only contacting me now because the Revdex.com is involvedMy dog breast was not matted.You are not honest, you do not want to accept the fact that you are negligentAfter the first cut the so called "professional" should have not continued as my pet was in horrific painI missed several of work to care for my petAs well as my pet missing several play dates that were paid forYou act as though you're doing me a favor by not charging me for a Vet bill, that you clearly caused the damage for
Regards,
*** ***

Thank you for contacting PetSmart. I was sorry to hear that our PetPerks program was not working accurately. I have escalated this up to our Marketing department who in turn has worked with the programmers and they have corrected your account. Phone number (###-###-####), or
perperks card (***) ican be used in the stores and will be recognized by the POS.I am very sorry for the inconvenience.Sincerely,***

Dear Ms***,Thank you for contacting PetSmartI was sorry to hear about your experience in our store Our store manager *** has been attempting to contact you regarding your refund Our store would gladly enroll you in a second class If this is not an option
they will gladly give a partial refund for the class as it is past our day return period and we have no paperwork for your class.Sincerely,***

Hi ***,
I have contacted our leadership team and instructed them to call you ASAP at the provided number of *** ***8. You should be receiving a call very shortlyThank you,
Coral

Dear Ms***,Thank you for your follow up on this matter. Whisker City is a proprietary brand to PetSmart. Any communication between our manufacturing team and our customers should go through our corporate offices. I have looked into this matter and found that your claim was reviewed a second time and it was determined that reimbursement of your couch would not be made. The usage instructions do state that the product may damage certain surfaces including leather. Sincerely,***

Dear ***,
Thank you for reaching out to PetSmart. We attempted to contact you to assist with resolving this issue. Unfortunately we were unable to speak to you, and your husband asked us to contact you on August 12th. We hope that you are feeling better and
will reach out to you on the 12th
Sincerely
***

I appreciate you making the business reach out to me However the $gift card that they suggested does not even cover the cost of the bag of dog food they sold me that had maggots in it I can understand why they are defending the *** *** brand because it is owned by petsmart..
I think that what happened after my dog ate a product that was supposed to be fresh and good for my pet ended up making him sick and made me run around I had to miss days from work to run around to find a vet is a luxury that I did not have but I had toObviously petsmart does not want to stand behind their business and products I think they can do a lot more than just a $gift which again does not even cover one bag of food .so please I think that they can do more
thank you and I will be waiting for the response

I took my dog to be groomed for the first time at the Abingdon store #Stacie was the groomer who cared for my dogI made an appointment online but I misunderstood that the appointments were a hour time slot and not an exact timeAfter Stacie saw me waiting for my dog she came out to make sure that I knew how the scheduling worked and that my dog would be at least more hoursI explained to her that I did not know that and I had to pick up my son and would not be able to come back and pick my dog upI said I would have to cancel and just take my dog with me
Stacie was very nice and told me she would do her best to get me out in time to pick up my sonStacie also explained how to book an appoint with express so that my dog could be done at a specific time the next timeStacie did a beautiful job on my dog and she did have me out in time to pick up my sonShe was polite and professional