Petsmart

Dear Mr [redacted] , Thank you for contacting PetSmart I was sorry to hear about your experience We would like to offer you a $gift card to assist with the purchse of new fish Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I expect a full refund! We spent half a day taking Sammy in the car to a scheduled appointment the trainer forgot aboutThis company employees a incompetent and extremely rude trainer.Partial refund is unacceptable because we received no service at all from this poorly run store.letting them near my dog is out of the question.When the trainer went near my dog it was obvious he(***)was extremely ignorant and was so rude I had to leave the storePlease tell them I expect my dollar refundThem not being able to find the paperwork is no surprise and only makes my point! Thank you Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: First of all I was not informed of this chargeSecond they made me pay this fee up front when I paid for the vehicle at time of purchaseWhere is my refund it was not discounted when I paid off the loanSincerely, [redacted]

Hi ***, Thank you for reaching out to PetSmartI am so sorry to hear about Maverick's eyeOur store leadership let me know that they have been in contact with you in regards to this matterI hope Maverick feels better soon! Sincerely, Coral

Hi [redacted] , Thank you for contacting PetSmartI am sorry for the troubles with your online orderI have been in contact with our eCommerce team who has let me know that they were able to cancel and refund your orderSincerely,Coral

Dear MsB [redacted] , Thank you for contacting PetSmart I was sorry to hear about your experience Unfortunately we do not have the product available Our district leader has reached out to you to offer an alternative product for the coupon Sincerely, Jessica

Saturday (June 28, 2014) I attempted to return about 10-small dog clothes, leaches, and collars (totaling ~$150) to the Federal Way, WA Petsmart location [redacted] was the representative that greeted me at the time of the return- Saturday (June 28, 2014)I informed [redacted] that I received these items as gifts from my fiancé’s mother and therefore I did not have a receipt for the items [redacted] scanned one of my items and stated that he did not see a receipt on file for the itemsHe then asked if I knew whether or not my fiancé’s mother had a Petsmart Reward CardI informed him that I was certain that she did not have a reward card, due to the fact that she does not have any pets and she only purchased the items because my puppy was considered “the new addition” to the family because I lost a child last year [redacted] stated that he would call me within 24-hours after contacting the Corporate Office to retrieve a receipt for the itemsI left the items in ***’s possession so that he could further research the items for the receipt Tuesday (July 1, 2014) After hours I did not receive a call from [redacted] nor ***, so I called the store on Tuesday (July 1, 2014-days later)I was told that [redacted] and [redacted] were unavailable to speak with me, and I left a message requesting a returned phone call Sunday (July 6, 2014) I visited the Federal Way, WA Petsmart to check on the status of my returnI spoke with [redacted] and informed him that I contacted the Corporate Office via email through your website and filed a complaint regarding this matterI also recognized the “No Hassle” Return Policy stated on the website which I informed [redacted] of, which he completely ignored as I stated this informationHe proceeded to tell me that my items had been placed in the possession of the Loss Preventions Department for researchI then inquired of why my items were being researched by Loss Prevention [redacted] stated that there was “such an array of items and an assortment”I informed him that my fiancé’s mother purchased these items as any other dog lover would and due to the loss of my child, my puppy was considered as her grandchild At this point I became frustrated with the matter and asked that [redacted] return my items to meLuckily, I had taken a picture of the items (because I sent the pictures to my family back home so that they could also celebrate the coming of the new addition to the family)After comparing my picture to the items that [redacted] handed me, I noticed that about 7-of the items were missingHe stated that some of the items had been placed back on the shelfI asked why this was done and he stated that he was uncertain and that perhaps some of the new employees had placed the items back on the shelf At this point, [redacted] had implied a accusation of theft and has in turn committed a crime of theft from the customer, by returning my items to the sales floor [redacted] made another accusation that implied that African Americans do not purchase an “array of items” for their pets by stating that “it is hard to believe that you would purchase this many items for your pet”I then blatantly asked him if he stated this because I was “Black”? I informed him once again that these items were giftsHe made a gesture as if he was uncertain of what he just said and stated- “Well no” I was clearly treated unfairly due to the color of my skin and labeled as a “thief”The staff of the Federal Way, WA Petsmart obviously have an issue with race, which I have noticed that there are NO minority staff members at this locationI have visited this location on numerous occasions to take my puppy to the Banfield Hospital and to purchase her food and various other pet items I will NO LONGER shop at Petsmart due to this horrific experience from a simple return and will ensure that my family and friends are aware of your poor business practices and lack of diversity training for your employees Sincerely, [redacted]  Highly Dissatisfied Customer

Dear Ms [redacted] Thank you for contacting PetSmart I was sorry to hear about your experience in our store Our field leadership team has let us know that they have been in contact with you to take care of the pricing issue you experienced in our store Sincerely, Jessica

Hi ***, Our store leadership team let me know that Maverick has an appointment to see an eye specialist on Tuesday, November 22nd and that we will be covering the cost of this visitI hope this visit goes smoothly for you and Maverick! Sincerely, Coral

Dear ***, Thank you for reaching out I have confirmed wtih our marketing department that PetSmart does sell our customer's information and does not do outbound marketing/solicitation calls We do feel bad that you believed us to be at fault and will send a $ gift card for the inconvenience Thank you Jessica

We took our two german shepherds to the Seneca, SC location on Sat Jun 11th, My dogs are very well behaved and very sociableWhile not veterans of grooming, both have been groomed a couple times before at this same locationEach time we had a good experience and felt we were leaving our dog in good handsThis time however, when we arrived they questioned us about medications they were onWe were honest and told them we gave our yr old a Dramamine because he gets car sickThey said it was against their policy to groom a dog on Dramamine but couldn't really explain whyThey then asked a manager for approval as they had groomed him before on this medication with no problemsThat manager then went to another manager and ultimately after about min approval was givenWe told them several times that if they could not groom them both then we would take them elsewhere as we did not want them separatedThey do much better togetherThey assured us it would not be a problem and we left the dogsAbout an hour later we get a phone call from the manager stating our yr old was not acting right and was acting anxiousShe further stated that with his history of anxiety they were concerned about him and decided they could not groom himNeither of my dogs have any history of anxiety nor was this word even used at any point when we dropped them offI confronted her about this and she changed her story around and said she was misinformed but either way the dog was not acting right and they would monitor him while they groomed the yr old but the yr old would not be groomedAt first I gave consent to continue with the yr old but after about minutes of thinking about it I became more concerned about why my dog's behavior would have changed as he is very good natured and easily adaptable, even our vet brags on how well behaved our shepherds areSo we called Petsmart back and told them nevermind, we would just come get the dogsOn our arrival they quickly retrieved both animals and brought them out, the dogs couldn't wait to get away from the employees which is unusual because they love making new friendsBoth dogs just about pulled us out of the storeMy yr old was acting other than being in a hurry to get away from petsmart and I am unsure what made them think he was acting anxious or nervousMaybe they are only used to little bitty dogs and my 100+ lb dogs intimidate themAll I know is that I spent over hours ferrying dogs up and down the road and they still need to be groomedI will not so much as buy a dog bone from petsmart againI will not refer anyone to their grooming services and I will be taking my dogs to a local groomer this week

Dear [redacted] ***,Thank you for reaching back out to PetSmart. The vet records (attached) indicate that there were two pieces of red identical plastic, both of which were hollow and filled with digested hair and plant material. We can say with confidence that at the PetsHotel, your pet would not be exposed to any plant material. It is our thought that this was ingested at a time prior to arriving at the PetsHotel. We are sorry that your pets both had diarrhea however we are unable to clear the bill at our store which has been sent to collections. Sincerely,***

Hi [redacted] , Thank you for reaching out to PetSmartI was sorry to hear about your experience at our PetsHotelOur store leadership team has informed me that the have called and left you a message in which you may return at your convenience to discuss your unsatisfactory visitThank you,Coral

Hi [redacted] , Thank you for reaching out to PetSmartI was sorry to hear about the inconvenience you experienced with our SalonI have escalated this to the store leadership and they let me know they were able to speak to you to provide a resolutionWe again, thank you for bringing this matter to our attention.Sincerely, Coral

Hi ***, Thank you for reaching out to PetSmartSean from our eCommerce team attempted to reach out via phone but was unable to get through so he has reached out through email to gather more details so he can assist you with this issueYou may respond back at your convenience Sincerely, Coral

I TOOK MY DOG TO PUPPY DAYCAMP EVERY SUNDAY UNTIL I RECIEVED A CALL THAT MY DOG LEG WAS BROKEN "WHILE PLAYING WITH ANOTHER DOG" MY DOG SPRINTS LIKE A TIGER AND JUMPING OVER ANOTHER SMALL DOG COULD NOT BREAK HER LEGWHEN I RECIEVED THE DOCTORS NOTE IT SAYS MY DOG WAS STEPPED ON BY THE PERSON SUPERVISING THE DOGSI ACCRUED A BILL OF OVER $2000.OO AND PET SMART DID NOT HAVE THE COURTESY TO PAY FOR DEMAGESDO NOT BRING YOUR PET THERE.THEY DONT CARE ABOUT ANIMALS THEY CARE ABOUT MAKING MONEY!!!!!! THE MANAGER PROMISE TO PAY THEN CHANGE THIER MIND THE NEXT DAYTHEY ARE RUDE AND DISRESPECTFUL!!!

Dear Ms***, Thank you for taking the time to contact PetSmart regarding your experience in our store I was very sorry to hear about your visit and interaction with one of our managers I have asked our store manager [redacted] to contact you regarding your visit so he may gather some further detail and assist in resolving Thank you again for letting us know Sincerely, [redacted]

Thank you for contacting PetSmart I was sorry to hear about your experience in our store I have referred your information to our third party claims administrator [redacted] They have assured me that they were able to speak to you on November 19th and attempted a second call on November 21st I will ask that they reach out to you via phone and mail.Sincerely, [redacted]

hello I just want to say as a new beta fish owner and having Roos search about how to keep beta fish I am so saddened to know how the beta fish are transported to [redacted] and kept in tiny cups were they can barely get the oxygen they need and sold with very tiny tanks when they really need a gallon tank for one fish alone and they don't even tell people that two males can't be sold together it's really terrible love the fish are very listless and they tell you they're just hibernating when really there traumatized by traveling by plane and then living in a tiny cup at the employee told me it gets cold in here at night there tropical it's all very bad pizza is against the sale they should not sell those tiny things for them is horrible they can never swim what is wrong with people that think that's OK

This is a complaint I was just at the Petsmart in Marion, Indiana and my cashier was Criz Vaun (something like that, it was a different name) and he was the rudest ever!! So rude he should be fired and never allowed to work with the public First, I bought some greenies and treats and I gave him a gift card He looked at me and said "what the hell you want me to do with this"? That put me automatically on the defense and I said, "what do you think"? "It's a gift card, call the manager" He said throw it down to where it landed on the floor, I picked it up and he called a supervisor or something She didn't seem high authority but had some keys or knowledge to let the gift card transaction happen I still owed so I took out my card to pay the balanceHe looked at me and said "do you want this back or do you want me to throw it away?"I said throw it away He said "Stupid people and their stupid gift cards" Ridiculous!!!!!!!!! I'm standing right there Second, he is a mn obviously and needs to be retrained on several aspects This email is not the only place I am launching this but it is the first IF I go back for any reason I will be expecting top notch customer service and will notify all my areas of my treatment I have a loud mouth and I don't stay quiet