Phillips Trenching & Well Drilling

PNC Bank, N.A. responded to [redacted] on September 22, 2017, and considers this matter addressed.

PNC Bank, N.A. responded to Ms. [redacted] in writing  on November 28, 2017, and considers this matter addressed.

I was contacted by customer relations and accept their resolution. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards, [redacted]

Good Afternoon, PNC spoke to Mr. [redacted] on May 6, 2016 and considers this matter to be addressed.  Lauren R[redacted]Executive Client Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]
Here is my response to their letter.Dear Che J[redacted]In response to your letter dated 11/25/2015Started this process on or before July 27, 2015 with Guy M[redacted]  I have email to prove this date. Their were previous phone calls before this date also.Spring House expenseI did send PNC an appraisal that didn't have any problem with the spring house.  It was emailed to Guy M[redacted] which I have a copy of the email.  The loan proceeded to the next step because of the appraisal I emailed to PNC Bank. Guy M[redacted] also said my PMI would be significantly lower and it was exactly the same. I also have that in an email from Guy M[redacted].By the way Guy M[redacted] is no longer with them.  He left PNC Bank after one and a half months. That is the reason my loan took 3 months to try and close.Appraisal FeeYou didn't send me a copy of the appraisal until after I filed numerous complaints with you. I also have those in emails to PNC CEO and Elizabeth M[redacted]Rate Change reimbursementThe reimbursement rate was requested because I will have to go to another bank to get my refinance because you could not complete it in a timely manner and get me a copy of it before signing.  PNC sent numerous paper work that was wrong.  They sent more then 30 pages of paper work with at least 1 error or more per page.   The best we got had 6 errors on it.  I requested to see a copy of the paperwork at least 24 hours in advance and didn't even have it 4 hours in advanced when I asked them to reschedule they told me it would cost me over $600 to put it off for the next day.  I think I should have a right to read the paperwork before signing.Additional problemsPNC also messed up my home insurance with Nationwide and never fixed it. They set it up to have payments taken out before the process was complete.  Good thing [redacted] mailed me that there was a change and I immediately called to have them change this back.  Isn't that illegal?Didn't you read all the emails that were sent back and forth. It sure doesn't sound like it.Why are the not handling the case in Ohio?  That seems very odd?  Are you trying to hide problems.  I live in Ohio.Is this why there are no complaints about PNC in [redacted], Ohio?Sincerely,          [redacted]

October 30, 2015
Good Afternoon:
PNC Bank, N.A. responded to Mr. [redacted] on October 30, 2015, and considers this matter addressed.
Thank You,
MJ/RK

To Whom It May Concern:PNC Bank, N.A. responded to [redacted] on April 21, 2016, and considers this matter addressed.Sincerely,  Andrea C[redacted] Executive Client Relations PNC Bank

July 29, 2015PNC Bank, N.A. responded to [redacted] on July 28, 2015, and considers this matter addressed.Thank you,[redacted]PNC Bank

PNC Bank, N.A. sent a letter on 11/13/17 to [redacted] and considers this matter addressed

To Whom It May Concern: PNC Bank, N.A. responded to [redacted] on April 27, 2016, and considers this matter addressed. Sincerely,  Andrea C[redacted] Executive Client Relations PNC Bank

JM 12/12/2017  On December 12, 2017, three of the three Overdraft Fees were refunded.  Customer is satisfied with the response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

8-6-15 - [redacted] - PNC responded directly to client

PNC Bank, N.A. responded to [redacted] on March 30, 2017, and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on December 18, 2017, and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on July 3, 2017 and considers this matter addressed.

PNC Bank, N.A. responded to Mr. [redacted] on August 15, 2017, and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on August 5, 11 and 17, 2015, and considers this matter addressed. -[redacted] 9/11/15

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[PNC did indeed try to contact me, and left a message on my phone...but never called back nor accepted my return calls.  On one occasion they again called to say that they were looking into the complaint and there was no reason for me to speak with them other then to provide new information.  Since this exchange I was charged again for a late fee of $35 for overdrawing from my account on the 8th of February.  The problem I have with this is that on the 7th, I had funds in the account, and on the web page from the bank I was informed that on the 8th they would draw an amount that would exceed the amount I had in the bank.  I purposely waited until the next day to deposit funds to see if the bank would again change the account in their favor. Sure enough, on the 8th, the same withdrawal I was warned about posted on the "7th"!!! I was immediately charged a late fee!  This is what I am talking about when I say underhanded.  If the charge posted on the 8th like the account page stated, I would have been able to deposit the funds without a fee.  Since they posted the withdrawal near midnight on the 7th, they could automatically charge me a fee.  They do this on an ongoing basis to thousands of people...look online and you will see forums of people complaining that PNC is unfairly charging late fees and posting withdrawals at near midnight so as to not allow for people to add funds in time!!! It is a legal scam they are putting on the people.  Anyone reading this, stay away from PNC!!!! ]
Regards,
[redacted]

PNC Bank, N.A. contacted the customer on May 19, 2016 and established communication to address the concerns. We are continuing to work with the customer. Please have the customer contact Andrew directly at ###-###-#### for further assistance.