Phillips Trenching & Well Drilling

PNC
responded directly to [redacted] on December 15, 2015, and considers this
matter addressed.

PNC Bank, N.A. responded to Mr. [redacted] on August 15, 2017, and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on May 11, 2017 and considers this matter resolved.

PNC Bank, N.A. responded to [redacted] on June 16, 2017, and considers this matter addressed.

8-6-15 - [redacted] - PNC responded directly to client

PNC Bank, N.A. contacted the customer on May 19, 2016 and established communication to address the concerns. We are continuing to work with the customer. Please have the customer contact Andrew directly at ###-###-#### for further assistance.

PNC Bank, N.A. responded to [redacted] on November 16, 2017, and considers this matter addressed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

JM 12/12/2017  On December 12, 2017, three of the three Overdraft Fees were refunded.  Customer is satisfied with the response.

PNC Bank, N.A. responded to [redacted] on November 1, 2016, and considers this matter addressed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[PNC did indeed try to contact me, and left a message on my phone...but never called back nor accepted my return calls.  On one occasion they again called to say that they were looking into the complaint and there was no reason for me to speak with them other then to provide new information.  Since this exchange I was charged again for a late fee of $35 for overdrawing from my account on the 8th of February.  The problem I have with this is that on the 7th, I had funds in the account, and on the web page from the bank I was informed that on the 8th they would draw an amount that would exceed the amount I had in the bank.  I purposely waited until the next day to deposit funds to see if the bank would again change the account in their favor. Sure enough, on the 8th, the same withdrawal I was warned about posted on the "7th"!!! I was immediately charged a late fee!  This is what I am talking about when I say underhanded.  If the charge posted on the 8th like the account page stated, I would have been able to deposit the funds without a fee.  Since they posted the withdrawal near midnight on the 7th, they could automatically charge me a fee.  They do this on an ongoing basis to thousands of people...look online and you will see forums of people complaining that PNC is unfairly charging late fees and posting withdrawals at near midnight so as to not allow for people to add funds in time!!! It is a legal scam they are putting on the people.  Anyone reading this, stay away from PNC!!!! ]
Regards,
[redacted]

PNC Bank, N.A. responded to Mr. [redacted] on April 18, 2017, and considers this matter addressed. Thank you

Dear Ms. [redacted]PNC Bank responded directly to the customer regarding this complaint.Thank you,Julie L[redacted]

PNC Bank, N.A. responded to [redacted] on 2-19-2016, and considers this matter
addressed.  2-21-2016  DLS

PNC Bank, N.A. responded to Mr. [redacted] on January 22, 2016, and considers this matter addressed.

My family and I reject the response from PNC Bank because it doesn't satisfy or respond to the fact that, not only did my family members and I incur months of stress due to the constant and continuous requirements placed upon us for this loan, it also does not take into account all of the fees we had to pay out to satisfy their continuous requests.  We have had to pay for multiple fax, mailing fees, and processing fees. Plus the costs of at least two credit check fees, that were activated without my knowledge.  They in turn, let the closing date for the loan of December 23rd just pass without our knowledge of them doing so, which caused the whole process to have to be started all over again in mid-January of 2018.  This process began last August, and because of the stress and mis-handling of this process, I believe we should at least be compensated for the fees we have paid out for.  This whole process has resulted in many problems for us, when all we wanted to do was take over the small amount left on the mortgage, and move into a family member's house.  We never thought so many requirements, fees and stress, would be the result of this loan application.  Thank You for your assistance!  [redacted] and family.

PNC Bank, N.A. responded to [redacted] on November 16, 2015, and considers this matter
addressed.

June 2, 2016- PNC Bank, N.A. has responded to [redacted] on June 2, 2016 and considers this matter addressed.  Thank you, MJ

JME 9-30-16 PNC Bank, N.A. responded to [redacted] on September 29, 2016, and considers this matter addressed.

November 16, 2016 PNC Bank, N.A. responded to [redacted] on November 16, 2016, and considers this matter addressed.Thank You,Rebecca K[redacted]