Phillips Trenching & Well Drilling

PNC Bank, N.A. responded to Ms. [redacted] on January 13, 2016 and considers this matter addressed.  -DMB 1/13/16

PNC Spoke with [redacted] on February 21, 2018 and Ms. [redacted] confirmed her satisfaction with the resolution. PNC Considers this matter to be addressed.

PNC Bank, N.A. responded to Mr. [redacted] on January 22, 2016, and considers this matter addressed.

PNC Bank, N.A.
responded to Ms. [redacted] on October 30, 2015, and considers this matter
addressed. Thank you

My family and I reject the response from PNC Bank because it doesn't satisfy or respond to the fact that, not only did my family members and I incur months of stress due to the constant and continuous requirements placed upon us for this loan, it also does not take into account all of the fees we had to pay out to satisfy their continuous requests.  We have had to pay for multiple fax, mailing fees, and processing fees. Plus the costs of at least two credit check fees, that were activated without my knowledge.  They in turn, let the closing date for the loan of December 23rd just pass without our knowledge of them doing so, which caused the whole process to have to be started all over again in mid-January of 2018.  This process began last August, and because of the stress and mis-handling of this process, I believe we should at least be compensated for the fees we have paid out for.  This whole process has resulted in many problems for us, when all we wanted to do was take over the small amount left on the mortgage, and move into a family member's house.  We never thought so many requirements, fees and stress, would be the result of this loan application.  Thank You for your assistance!  [redacted] and family.

I feel discriminated against, I think I at least deserve an explanation of why my accounts were closed I understand they have the right to do business with whom they chose, but to close my...

accounts with no explanation its unacceptable. I've been a loyal customer for over 20 years and for it to end this way is disturbing

10-29-15
PNC contacted the customer to resolve the complaint.
Thank you,
Julie L[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Regards,
[redacted]

On Tue, May 17, 2016 at 11:31 AM, <d[redacted]> wrote:Good morning [redacted] PNC Bank, N.A. responded to [redacted] on May 17, 2016, and considers this matter addressed.If I can be of further assistance, please contact me directly.Thank you!Debra B[redacted] Executive...

Client Relations Officer

"PNC takes our customer's concerns very seriously. We will be working privately with ourcustomer to resolve this issue."

PNC Bank, N.A. responded to [redacted] on February 23, 2017, and considers this matter addressed.

JME 9-30-16 PNC Bank, N.A. responded to [redacted] on September 29, 2016, and considers this matter addressed.

November 16, 2016 PNC Bank, N.A. responded to [redacted] on November 16, 2016, and considers this matter addressed.Thank You,Rebecca K[redacted]

June 2, 2016- PNC Bank, N.A. has responded to [redacted] on June 2, 2016 and considers this matter addressed.  Thank you, MJ

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
Regards,
[redacted]FDIC 02/08/18PNC bank has affected our credit in ad adverse way because they stopped reporting payments made on our Equity loan since 2015. We disputed this 3 times with all credit agencies and PNC did not respond. We were forced to obtain advice from a Civil Litigations Attorney because PNC has not reported over 40,000.00 in payments which affected our credit score and our LTV. For this reason we were not able to refinance our home when rates were low and qualify with the accurate credit score so we could refinance. We will now be forced to pay over 150,000.00 dollars in interest because of their error and refusal to correct the mistake. The individuals who answered the phone said we cannot help you and don't know what you want. We have proof of all of these allegations and the refusal to update our balance to the credit reporting agencies. We were told 1 day ago that this was an oversight so the complaint is closed. No explanation. We are filing suit for illegal and unfair business practices. This has ruined our financial lives. The Client director stated the reporting system was turned off and never turned back on, therefore all reports did not get sent to credit agency.

PNC Bank, N.A. responded to [redacted] on 11-7-17, and considers this matter addressed.  -- RM 11/7/17

PNC Bank, N.A. responded to [redacted] on 2-19-2016, and considers this matter
addressed.  2-21-2016  DLS

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.
Regards,
[redacted]A PNC representative did contact me. But she didn't answer my very basic questions. I was told by various PNC representatives that the hold on my account would only be for 24 hours to resolve the issue, but my account was frozen for clear over a solid week of business days. The PNC rep that I spoke with  mailed me many many many pages of PNC rules and regulations to back up their actions, however, because of there being so many pages, many of which were not relevant AT ALL to my situation, I had a very hard time sorting through them to make sense of anything that was supposed to back up PNC's decision to freeze my account for over 7 business days. At this point, I feel like the safest option is to switch my money to a different bank because I cannot afford for PNC to randomly freeze my account again without explanation. I feel more dissatisfied with PNC as a business now than even while my account was frozen due to the representative belittling what their neglegence and inefficiency cost me.

October 19, 2016 PNC Bank, N.A. responded to [redacted]  on October 7, 2016, and considers this matter addressed. Thank you,CJ