Physician's Who Care-northeast

Complaint: [redacted] I am rejecting this response because: I still have the catalog that clearly states that I was approved up to $ Also, nowhere in the catalog does it state that the approval is pending a credit check of any type Also, the order form in the catalog and the online website does not request a SSN # or anything of the type Companies that do business in the United States are required to honor their advertising You have not Regards, Peggy [redacted]

I have received and investigated the complaint from Ms*** I apologize that she was not able to get the help she needed when she called Our customer service agent should had a supervisor handle these calls.From August, the credit limit on the account was $ The increase on the limit was offered on February 13, I have contacted our credit department and made sure that her current credit limit of $was equal at all sitesThe issue was corrected to $in our credit area on February 20, This size of the credit limit does not always guarantee shipment of orders.As each order is placed, our credit system checks current credit bureau ratings There are times that an order will be accepted if a down payment is paid prior to the order being shipped( I see that this happened to Ms [redacted] order of 2/12/16.) According to our records, the last two orders were canceled by the customer.Please contact me directly if I can be of any further assistance [redacted] Director of Order Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I would like to make a statement for the Revdex.com to put on file regarding Carol Wright Gifts and the rather "poor excuse" for not refundingme my full refund "until I placed a complaint with the Revdex.com"! This company does business in an unorthodox fashion to be polite! They have a spokes personthat responded to my complaint and made it look like it was "all my fault" that I did not receive a full refund at the time! I am thankful that to the Revdex.com that Iwas able to receive my full refund as the company received their merchandise back and my refund should have been fully restored as they got back theirmerchandise! As for the return postage that should have been supplied by the company due to the fact that the product "was not as advertised and did notwork"! I will see that I do not do business with this company ever, again nor my relatives & friends! Thanks once again to the Revdex.com for your support regarding mycomplaint as I am a senior and on a "fixed income", every dollar countsMr [redacted] ***

I have investigated the complaint from Ms [redacted] , and found an order was placed and shipped on 6/27/to [redacted] at [redacted] *** This order was never paid for Since the order is so old the account has been closed without payment and marked as bad debt I have had our credit department remove the bad debt code from the account This action will take place the first week of June As our credit reporting updates happen once a month.If I can be of any further assistance, please contact me directlySincerely, [redacted] Director of Order Services

I have received and investigated the complaint from Ms*** I found that the order was placed over the phone on December 10, I have listened to the call, on which the customer identified herself as [redacted] *** The credit card give for this order was a [redacted] card ending with *** We have no further details on the credit card number.I have checked our system and we have no other customers using the same card If this card does in fact belong to you and you did not order the merchandise, please use the return label and return to us We will issue a credit to the card.If I can be of any further assistance, please contact me directly.Sincerely, [redacted] Director of Order Services

I have received and investigated the complaint from Ms [redacted] I have found no recorded history of any calls being made by us for payment Historically our credit department does not make phone calls unless the account is nearly six months past due That being said, I do not show any payments on this account, as of 1/13/the balance is $The phone number on the account is ###-###-####This number is different from the phone number shown on the complaint It is the only number on record with our company.I do apologize for any inconvenience we have caused this customer Sincerely,Pat N [redacted] Director of Order Services

I have received and investigated the complaint from Ms*** I am sorry that she is disappointed in our plants This plant is shipped from the vendor in a dorment state With care and water, they thrive and multiply quickly I do not have the ability to check exactly what is shipped We have called the vendor and have been assured that the plants are in good condition when they are shipped.I have issued a refund for $to the credit card used to purchase this item.I apologize for the inconvenience we have caused, and if I can be of any further assistance, please contact me directlySincerely,Pat [redacted] Director of Order Services

I have reviewed the complaint by Ms [redacted] , I have listened to the monitored calls of each transaction in the complaintWe will be proving a full refund of credits $and $totaling $I have also addressed the issue regarding hanging up on customersApologies to Ms [redacted] here

I have received and investigated Mr [redacted] complaint Mr [redacted] placed his order on August 30, The order totaled $including postage and handling The order was shipped on September 2, I do not see a record that a request to cancel was made I do see that he called on September 7, 2016, and said that the items were advertised as buy two - get on free I have verified with our corporate office and they have never advertised in this wayAs a courtesy during the call, our agent issued a full credit for the order, and removed his name from our mailing list.Sincerely,Pat N [redacted] Director of Order Services

I have received and investigated the complaint from Ms [redacted] We try to process all orders as soon as possible We had to contact the warehouse and have them stop the package that was being shipped This process takes a day or two to actually find the order, and let customer service know that it had been stopped The credit card authorization was reversed on 10/20/ I have attached a copy of our system order showing the cancellation I apologize for any inconvenience this may have caused.If I can be of any further assistance, please contact me directly.Sincerely, [redacted] Director of Order Services

I have received and investigated the complaint from Ms*** Our records show that Ms [redacted] was offered and accepted a membership in our [redacted] program This offer was made by one of our customer service representatives following an order she placed with our Carol Wright catalog [redacted] offers members savings on everyday products and services the cost of this membership, which is billed monthly is $for the first month, and then $per month until the customer chooses to cancel.Ms [redacted] did cancel the membership on October 24, Carol Wright has a satisfaction guarantee policy on all products, including [redacted] I have issued a credit to her account for all charges related to this membership which total $20.87This credit will be posted to her account, bringing her balance to zeroI apologize for any inconvenience we have caused, and if I can be of any further assistance, please contact me directly.Sincerely, [redacted] Director of Order Services

I apologize the knife was missing from your orderWhile our current promotion offers the cookbook instead of the knife, we will absolutely honor the promotion that was offered on our websiteI will be sending you the Red Copper Knife as advertised, and will include a second one as an apology for all of the trouble you've gone through

Complaint: [redacted] I am rejecting this response because: As I stated in my original complaint I'm looking for a complete and total refundIf you would have worked as diligently to find my order, in the first place, as you have now, we wouldn't be hereAt this point, I don't want the items, only a refundPlease facilitate this as expeditiously as possibleI hope I am emphatically clear on this point Regards, [redacted] ***

Unfortunately, I am not able to investigate this complaint I need the name and address under which the order and membership are listed Once I have that information, I will be able to address the problem.Sincerely, [redacted] Director of Order Services

I have received and investigated the complaint from [redacted] , and found that she had two credit accounts with us One addressed to a PO box and one to a street address On the account with the PO box address, [redacted] stated that she returned the package directly from the post office That package has never been received back here On the account with the street address, [redacted] claims that she never ordered or received the items.As a courtesy I have issued credit write off on the total balances on both accounts I have also closed these accounts so that no one can place orders against them.Our credit department will stop sending invoices when these credits are processed in our weekly process I apologize for any inconvenience we have caused, and if I can be of any further assistance, please contact me directlyPat [redacted] Director of Order Services

I do understand her displeasure with our selling of adult comfort items, and am sorry that these items offended you Please know these products are sold to many of our senior population in the United States They are very sensitive and it allows our senior customers to make these purchases in the privacy of their homes, without having to go to the store.I respect your desire to be removed from our mailing list, and found that was done on March 16, as requested I have also contacted our mailing facility to make sure she is removed from all our lists at once I can assure you that no more will be printed in her name, but as our representative said, at the time of the call, there may have been one already on it's way.Sincerely,Pat N [redacted] Director Of Order Services

We picked and packed Ms [redacted] order on to the truck headed to USPS on Friday, 2/16/Due to the President’s Day holiday, the post offices are closed on Monday, 2/19/18, and therefore no tracking information will be updated via their website, nor will the post office be shippingFedEx picks up our packages and delivers them to our local USPS, who then handles the rest of the deliveryWe don’t use FedEx to deliver packages to the customersThe Egg Sitter was on backorder when Ms*** placed the order on 2/6/18, which explains why there was a nine-day lapse between ordering and shippingAs a courtesy, we’ve gone ahead and refunded for the handling on this orderWe apologize for any inconvenience this has caused

[A default lCr.etter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]just want to say "thank you" Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I have investigated the complaint from [redacted] and found the following: [redacted] placed an order with us on July 21, 2015, which totaled $ This order was shipped and delivered on August 6, The order was charged to his "Shop Now Pay Plan" account The first payment was requested to be made on September 6, As per our terms and conditions which are printed in the catalog and sent to each customer when the account is opened, late charges and finance fees are added to the balance due each month until the account is paid off.Since no payments were made until November, these charges up until the time of the first payment brought the account balance to $ Payments were received on November and December 7, ($each time), but the account is still behind The current balance on the account is $ Any questions on this account should be directed to our credit department They can be reached at [redacted] Sincerely, [redacted] Director of Order Services

I have reviewed the complaint from Ms [redacted] , and found that the order was placed on November 30, She used our "Shop Now Pay Plan" as the payment method The order for two nightgowns was billed at $which includes postage, handling, and tax A bill for the minimum payment of $was sent to her in December.She returned the merchandise using our "Smart Label" which clearly states that a fee of $would be deducted from the credited amount for the return postage We also do not refund the original postage and handling on orders that are not damaged or defective upon receipt Her account was credit for a total of $5.47, leaving a blace of $which included the January finance charge of $ Since the balance was left unpaid, a finance charge of $ was added in February, bringing the current balance to $ The terms and conditions of our house credit was mailed to the customer on December 2, 2016.As a one time courtesy, I have issued a credit to the account for $ When processed, it will bring her balance to zero If I can be of any further assistance, please contact me directly.Sincerely, [redacted] Director of Order Services