Physician's Who Care-northeast

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have reviewed the complaint from Ms. [redacted], and found that the order was placed on November 30, 2016.  She used our "Shop Now Pay Plan" as the payment method.  The order for two nightgowns was billed at $20.89 which includes postage, handling, and tax.  A bill for the minimum...

payment of $10.00 was sent to her in December.She returned the merchandise using our "Smart Label" which clearly states that a fee of $7.99 would be deducted from the credited amount for the return postage.  We also do not refund the original postage and handling on orders that are not damaged or defective upon receipt.  Her account was credit for a total of $5.47, leaving a blace of $15.79 which included the January finance charge of $ .37.  Since the balance was left unpaid, a finance charge of $ .28 was added in February, bringing the current balance to $16.07.  The terms and conditions of our house credit was mailed to the customer on December 2, 2016.As a one time courtesy, I have issued a credit to the account for $16.07.  When processed, it will bring her balance to zero.  If I can be of any further assistance, please contact me directly.Sincerely,[redacted]Director of Order Services

I have investigated the company from Ms. [redacted].  I have contacted our credit department and was told that the letters sent to her by them was for a down payment on each of the two orders that was placed.  Our records show that she requested that both of these orders be canceled. ...

Credit was not denied.With our "Shop Now Pay Plan" credit, each time an order is placed, the credit it checked.  The credit department has an automated system that allows orders to go through with or without a down payment.  They will be happy to discuss this with Ms. [redacted], as she is the account holder.   Supervisor of credit is Jody F[redacted] at ###-###-####.  I apologize for any misinformation that was given, and if I can be of any further assistance, please contact me.  Sincerely,Pat N[redacted]Director of Order Services

We have reached out to the customer and apologized that her previous attempts to receive a callback went unfulfilled. We have spoken to the agents involved and gave appropriate coaching regarding our customer escalation procedures. We have also issued Ms. [redacted] a full refund on this order, and we...

have offered her 20% off a future offer with us.

I have investigated the complaint from Ms. [redacted], and fount that her replacement order was processed with the size clearly marked as 2X.Since the shipping department is in another facility, I do not have the ability to see exactly what is shipped.  Before processing a new order, I...

checked with our Quality Control department to see if there was a known problem with the sizing of these pants.  I have been told that since the material is made to stretch it is hard to measure to a comparable size chart.  They asked me to have the customer make sure that the correct ones are received, by checking the inside size label.  I have processed a new replacement order, and it will be shipped as soon as possible.   I apologize for the inconvenience caused.  If I can be of any further assistance, please contact me directly.

I have investigated the complaint from Mr. [redacted] and found the following:The order was placed on June 9, 2015 on our internet site.  Mr. [redacted] entered the order and selected "Priority Shipping".  The item was shipped on the same day.  Mr. [redacted] returned the item to us using the "Prepaid...

Postage Label" that was attached to his packing slip.  The returned item was received by us on June 22, 2015.  The original cost of the order was $29.64.  This included the $8.75 for "priority shipping" and the handling and replacement cost of $5.90.  In returning the item, Mr. [redacted] used our "prepaid label" which clearly states that a fee of $7.99 would be deducted from his refund.  It is also our normal practice to not refund the original shipping and handling charges on any order unless the items are received damaged and defective by the customer.  This was not the case.  Therefore the refund of $7.00 was indeed correct.As a one time courtesy, I have issued a credit to his card for the balance of $22.64 for the order.  If I can be of any further assistance, please contact me directly. ?

We picked and packed Ms. [redacted] order on to the truck headed to USPS on Friday, 2/16/2018. Due to the President’s Day holiday, the post offices are closed on Monday, 2/19/18, and therefore no tracking information will be updated via their website, nor will the post office be shipping. FedEx...

picks up our packages and delivers them to our local USPS, who then handles the rest of the delivery. We don’t use FedEx to deliver packages to the customers. The Egg Sitter was on backorder when Ms. [redacted] placed the order on 2/6/18, which explains why there was a nine-day lapse between ordering and shipping. As a courtesy, we’ve gone ahead and refunded for the handling on this order. We apologize for any inconvenience this has caused.

The complaint has been resolved. They tracked doqn my missing package and I received it today. Thank you for your swift action.

I have received and investigated the complaint from [redacted], and found that she had two credit accounts with us.  One addressed to a PO box and one to a street address.  On the account with the PO box address, [redacted] stated that she returned the package directly from the post...

office.  That package has never been received back here.  On the account with the street address, [redacted] claims that she never ordered or received the items.As a courtesy I have issued credit write off on the total balances on both accounts.  I have also closed these accounts so that no one can place orders against them.Our credit department will stop sending invoices when these credits are processed in our weekly process.  I apologize for any inconvenience we have caused, and if I can be of any further assistance, please contact me directly. Pat [redacted]Director of Order Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I did place order on 2/6/2018 and I do have a copy from the order letting me know the order will be shipped on 2/16/2018.  On 2/15/2018 I get a LABEL CREATED with FEDEX from CAROL WRIGHT yet, today is 2/19/2018 and same email update from FEDEX saying LABEL CREATED ONLY.  CAROL WRIGHT has NOT sent my order out at all to even FEDEX like they state in the above email to you. They are LYING.  All I WANT IS MY ORDER ITEM NO. [redacted] EGG SITTER, AS SEEN ON TV SENT OUT TO FEDEX SO FEDEX CAN START THE DELIVERY TO MY P.O. BOX AT USPS. 
Regards,
[redacted]

I have received and investigated the complaint from Ms. [redacted].  I found that the debit to her account was left in an unfinished state, because the items ordered were no longer available.  The amount of $11.75 will be credited to her current balance of $38.97 making the new balance...

$27.22.  The charge of $1.00 for check by phone will not be credited.   This will be apparent on her next statement.   I apologize for any inconvenience that we have caused, and if I can be of any further assistance, please contact me directly. Sincerely,Pat N[redacted]Director of Order Services

Customer returned items due to poor quality requesting a full refund. The $13.89 they’re questioning is due to the $5.90 handling they weren’t refunded and the $7.99 that was deducted for the use of the pre-paid return label. Since the customer requested a full...

refund. We should issued a full credit, we have refunded their [redacted] card for the $5.90 and $7.99, which will appear as two separate transactions on their statement.

I have received and investigated the complaint from Mr. Zera.   Since the item was defective a full refund should have been issued when he called and spoke to our Customer Service representative.I have issued a full credit of $28.93 on to his Visa card.  I apologize for the...

inconvenience that we have caused and the agent who handled the original call will be informed of his error.  Sincerely,

I have received and investigated the complaint from Ms [redacted], when she returned the order, which totaled $146.89 three things happened to reflect the refund credit of only $116.97.  First, she used our postage paid return label, which clearly states that a fee of $7.99 would be deducted from...

the refund. Second,   It is our normal procedure to refund the original shipping and handling only for damaged and defected items and not for items returned for other reasons.  The third was, that our processing department did not process item 23813 the Lens Clear as being returned.Ms. [redacted] should have been told these things when she called on June 15, 2015.  As a courtesy, I have issued a credit to her account for the full balance shown on her statement of $31.74.If I can be of any further assistance, please contact me directly.

I have investigated the complaint from [redacted] and found the following:[redacted] placed an order with us on July 21, 2015, which totaled $81.91.  This order was shipped and delivered on August 6, 2015.  The order was charged to his "Shop Now Pay Plan" account.  The first payment...

was requested to be made on September 6, 2015 .  As per our terms and conditions which are printed in the catalog and sent to each customer when the account is opened, late charges and finance fees are added to the balance due each month until the account is paid off.Since no payments were made until November, these charges  up until the time of the first payment brought the account balance to $124.99.  Payments were received on November 8 and December 7, 2015. ($20.00 each time), but the account is still behind.  The current balance on the account is $128.07.  Any questions on this account should be directed to our credit department.  They can be reached at [redacted]Sincerely,[redacted]Director of Order Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have investigated the complaint from Mr. [redacted], and found no record of any order with us.  The Order number provided [redacted] does not belong to Carol Wright Gifts.  All of our order numbers are 4 alpha characters and 4 numerical - such as [redacted]While we carry many items as seen on...

TV, we do not advertise on TV.  Our company gets calls daily after customers order through the TV, but since we are in no way affiliated with these ads, I cannot help him.I would suggest that he contact the company that sent him the e-mail confirmation.   Sincerely,[redacted]Director of Order Services

I have investigated the complaint and found out why Ms. [redacted] order is currently on hold.   Our catalogs are mailed with a pre-approval amount of credit.  Our records show a credit limit of $50.00 was offered.  When a customer takes advantage of this offer, and sends in an order, a...

normal credit check is performed, prior to the release of that order.Ms. [redacted] placed the order on our web site on July 27, 2016, when it was processed for credit a letter was mailed to her.The letter reads as follows:Thank you for your recent order.  Because the Vermont State laws governing access to credit information, we cannot make the necessary credit investigation to approve your order without your permission.Please indicate your acceptance by signing and dating below and returning this letter to us within 30 days.We look forward to establishing a credit account with you and await your reply.Once this is received a determination will be made on the actual amount of credit approved.  Once we receive the approval her order will be released, or a down payment may be requested.  I apologize for any inconvenience that we have caused, and if I can be of any further assistance please contact me directly.Sincerely,Pat [redacted]Director of Order Services

I have investigated the complaint from Mr. [redacted], and have attached a print out of his account.  Mr. [redacted] placed two orders with us in the past.  One on 4/28/16 and the other on 5/31/16.  The total of these two orders was $79.90.  The method of payment used for both orders was...

our "Shop Now Pay Plan" which is an in house line of credit.  No payment on this account was ever made.  The balance owed as of December 20, 2016 was $148.10 which included monthly late fees of $10.00 per month and also finance charges.  The account has been turned over to a collection agency.  We show no record of any calls disputing these charges.  The account has also been closed.When we received the money order for $13.63 it was applied to the balance owed on his account, bringing the total still owed to us at $134.47.  Our corporate procedure is to not allow any future purchases against an account with bad debt and use any money sent as payment toward that account.Sincerely,[redacted]Director of Order Services