Physician's Who Care-northeast

I have received and investigated the complaint from Ms. [redacted].  Our records show that Ms. [redacted] was offered and accepted a membership in our [redacted] program.  This offer was made by one of our customer service representatives following an order she placed with our Carol...

Wright catalog. [redacted] offers members savings on everyday products and services.  the cost of this membership, which is billed monthly is $2.99 for the first month, and then $14.99 per month until the customer chooses to cancel.Ms. [redacted] did cancel the membership on October 24, 2015.  Carol Wright has a satisfaction guarantee policy on all products, including [redacted].  I have issued a credit to her account for all charges related to this membership which total $20.87This credit will be posted to her account, bringing her balance to zero. I apologize for any inconvenience we have caused, and if I can be of any further assistance, please contact me directly.Sincerely,[redacted]Director of Order Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and although it does nothing for my lost time to come to a resolution without filing a Revdex.com complaint, it’s not worth wasting any more time on. I appreciate that the call was listened to.
Regards,
[redacted]

I have reviewed the complaint by Ms. [redacted], I have listened to the monitored calls of each transaction in the complaint. We will be proving a full refund of 2 credits $55.55 and $55.55 totaling $110.00. I have also addressed the issue regarding hanging up on customers. Apologies to Ms...

[redacted] here...

I have received and investigated the complaint from Ms. [redacted].  I apologize that she was not able to get the help she needed when she called.  Our customer service agent should had a supervisor handle these calls.From August, 2015 the credit limit on the account was $50.00.  The...

increase on the limit was offered on February 13, 2016.  I have contacted our credit department and made sure that her current credit limit of $250.00 was equal at all sites. The issue was corrected to $250.00 in our credit area on February 20, 2016.  This size of the credit limit does not always guarantee shipment of orders.As each order is placed, our credit system checks current credit bureau ratings.  There are times that an order will be accepted if a down payment is paid prior to the order being shipped. ( I see that this happened to Ms. [redacted] order of 2/12/16.)  According to our records, the last two orders were canceled by the customer.Please contact me directly if I can be of any further assistance. [redacted]Director of Order Services

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have received and investigated the complaint from Ms. [redacted].  I have found no recorded history of any calls being  made by us for payment.  Historically our credit department does not make phone calls unless the account is nearly six months past due.  That being said, I do...

not show any payments on this account, as of 1/13/17 the balance is $40.89. The phone number on the account is ###-###-####. This number is different from the phone number shown on the complaint.  It is the only number on record with our company.I do apologize for any inconvenience we have caused this customer.  Sincerely,Pat N[redacted]Director of Order Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I have received the complaint from Mr. [redacted], in reference to our preapproved credit offers.  I have attached a copy of the terms and conditions of these offers that was attached to the back of the catalog.  The prescreening happens prior to the customer sending in an order.  When the...

order is received it is reviewed by our credit department.  At that time they make a decision to approve based on certain criteria.  At the time the order was placed, they were willing to ship your order, providing you made a 50% upfront payment.  Please call our credit department for more information if needed.  The number is ###-###-####. Sincerely,[redacted]Director of Order Services

I have received and investigated the complaint and found that the balance on her account was for a membership in our [redacted], which she agreed to when a call was made to her by our customer service agent on May 19, 2016.  Ms. [redacted] spoke with our credit department and our customer...

service department on December 1, 2016, and a full refund was issued for this membership.  On December 2, 2016 a refund check was processed in the amount of $30.66.  The current balance on her account is $0.The new order placed on 11/29/16 was processed and shipped today.  When posted the balance on the account will be $54.91.I apologize for any inconvenience we have caused, and if I can be of any further assistance, please contact me directly.Sincerely,[redacted]Director of Order Services

I apologize the knife was missing from your order. While our current promotion offers the cookbook instead of the knife, we will absolutely honor the promotion that was offered on our website. I will be sending you the Red Copper Knife as advertised, and will include a second one as an apology for...

all of the trouble you've gone through.

In response to the rejections of our explanation, when Ms. [redacted] called our company on May 6, 2015, our customer agent immediately waived the Smart Label Fee of $7.99 because she told the agent that the items were defective and it is noted that the customer wanted an exchange. To explain the outbound shipping and handling fee of $5.90 versus the return smart label fee of $7.99, we receive a discount on the outbound package due to the high number of packages sent daily.  The returns are done on an individual basis, therefore we do not receive any discounts that we can pass on to our customers. No refund was issued until today, because we were waiting for the items to be returned.  As a courtesy, I have issued today a credit to her [redacted] card for the total charged on this order $17.88. Since the method of payment was her credit card, our system issued the refund to that card.  Depending on the date of her statement, this credit should show on this month’s or next month bill.   Sincerely, [redacted] Director of Order Services

I have received and investigated the complaint from Mr. [redacted].  He placed the order on our web site and selected Standard Shipping and Handling.  The order was placed on September 30, 2015 and shipped on October 2nd.    It normally takes between seven and ten days...

to go from New Jersey to [redacted].  In tracking the order I did see the progress from the Post Office as stalled.Today the tracking showed that the package was delivered yesterday October 19, 2015 at 3:45 PM.  I apologize for the delay, and as a courtesy have credited your credit card in the amount of $26.85, this represents the return of the handling charge of $5.90 and a 25% discount on the order.

I have investigated the complaint from Ms. [redacted], and found that on her order of November 5, 2015, she was not charged a shipping charge.  She was charged our normal handling charge of $5.90.  Our website does say that all orders will include this charge.  As a courtesy for her...

inconvenience I have issued a credit to her [redacted] for this charge. If I can be of any further assistance, please contact me directly. Sincerely,[redacted]Director of Order Services

Complaint: [redacted]
I am rejecting this response because: As I stated in my original complaint I'm looking for a complete and total refund. If you would have worked as diligently to find my order, in the first place, as you have now, we wouldn't be here. At this point, I don't want the items, only a refund. Please facilitate this as expeditiously as possible. I hope I am emphatically clear on this point. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I waited a few days to respond to see if I indeed had been removed, and it seems to be true. Thank you for your assistance in this regard.
Regards,
[redacted]

I have received and investigated the complaint regarding us sending catalogs to this customer, I have notified our mailing house to immediately remove her name from all of our lists.  I apologize for the inconvenience we have caused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I am in receipt of the complaint concerning your displeasure with our selling of adult comfort items in our catalog.  I am sorry that these items offended you.  Please know these products are sold to many of our senior population in the United States.  These items are very sensitive...

and it allows our senior customers to make these purchases in the privacy of their homes, without have to go to the store. While I know we cannot please everyone, I respect your desire to be removed from our mailing list and our Customer Service Department has removed you per your request. SincerelyPat N[redacted]Director of Order Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]8, and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default lCr.etter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]just want to say "thank you".
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]