Physician's Who Care-northeast

Complaint: ***
I am rejecting this response because:
The explanation is illogicalI need to know where my name was obtained and insure I will not be receiving these magazines.Again, I have young children in my home and it's quite sickening to think that they would see these items.Those type of adult items should be in a a separate brochure/magazine and and arrive concealed just as adult magazines do. This is unacceptable
Regards,
*** ***

I am rejecting this response because: The answer DOES NOT address the issue of my "future" orders. I was told I cannot place any orders for another 3-weeks, because I placed too many! I was given a $credit line, and as long as I pay my bill and don't GO OVER my credit line, I should be able to place my orders. If I do not receive some information regarding this issue, and the individual who spoke to me about this issue is not reprimanded, then this situation is not solved. Please address this issue. If you do not want my business, your competitors do. And they don't worry about how many orders I place, because I am a great customer, and pay my bill. So carol Wright Gifts needs to decide if they want my business

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I have investigated the complaint from Mr*** and found the following:Mr*** returned the show mat our item *** using our "Smart Label". The label clearly states that the cost of using the label is $which would be deducted from the return. This gave him the refund
of $which included the refund of sales tax. His new order for the tub mat was entered. The price of the item is $plus handling and tax is $14.92, less the $credit is the $owed.When Mr*** called to question the letter - our customer service agent should have explained this, but also as a courtesy given him back the money for the return label fee. I have done exactly that and released the new order which was on hold. The order will be shipped to him with no further charges required.I apologize for any inconvenience we have caused, and hope that Mr*** will continue as a valued customer.Sincerely,*** ***Director of Order Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I have received and investigated the complaint from Mr***. We do show that two items purchased were received and credit was issued, but we did not have a record of the third item coming back to us. I do not show that Mr*** called us to tell us about the 3rd returned item.
Needless to say, I have issued a credit to his account and written off all late and finance fees. These will be processed and his balance will then be at $.00.I apologize for any inconvenience that we have caused.Sincerely,*** ***Director of Order Services

Again I really apologize for the delay in responding. I have new information as of today! The account was corrected today with our credit department and the order was released for processing by them today. When I responded to the first complaint - I was assured that all corrections were made to the account. One small piece was missing and therefore the order was put on hold.We will watch the order closely and assure that it is shipped with no further delay.Sincerely,*** ***Director of Order Servicesp***@drleonards.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,

I want to apologize for the delay in responding, but needed to wait for a reply from our credit departmentThe order in question was released from credit hold, and approved for shipping. Unfortunately, we are out of stock and at this time we are unable to get any more. A letter regarding this was mailed to her on June 30, 2015.I also se that another order was placed and released for shipping on July 4, and is currently being packed by out warehouse.I was advised by our credit department that orders placed within days, triggers a system hold. They acknowledge this Ms*** is an excellent customer, but if more than two orders are placed within that day window, the system could generate a hold until down payment is received

I have received and investigated the complaint from Ms ***. I found that we indeed receive an order from her on April 17, 2017, along with her check for $75.00.Unfortunately, the way the order was written, it was impossible for our scanning system to read the item numbers that were requested
to be entered. We sent a letter to her on April 18, advising her of the problem, with the amount of the check that was received and did not hear from her.I pulled the original order, and was able to figure out what she wanted. I entered the order for her yesterday. As a courtesy for the delay, I removed the handling and tax from the order. The order was in our warehouse this morning and has already been processed. It will ship today via *** and should arrive in to business day.I apologize for the inconvenience we have caused. If I can be of any further assistance, please contact me directly.Sincerely,Pat NDirector of Order Services

I have issued a refund for the full $per requested by the customer. If the merchandise is received, we would appreciate it, if it could be sent back to us, using the label provided in the package.Sincerely,Pat NDirector of Order Services

I have received and investigated the complaint from Ms*** and found the following: Our website is advertising two items on the pageItem #*** - Kneeler Bench @ $24.99 and Item #*** - Accessory Pouch for the bench @ $3.99. The order was placed on July 10,
using our website and a quantity of of item *** was entered by the customer.Our notes on the account show that the customer called on 7/11/to verify the order and the misunderstanding was noted. She canceled the order. In the complaint Mr*** states that our confirmation e-mail showed the bench at $3.99. If he can send me a copy of that e-mail or forward it to me at *** I will honor the price. Sincerely,*** ***Director of Order Servicesp***@***

I have received and investigated the complaint from Ms***, in doing so, I contacted our credit department to find out about the missing payment of $75.00. They do have a record of receiving the copy of the check, but at this time cannot trace it back to this account. I have issued a
credit to Ms*** account for the $payment and also written off the $in late charges and finance fees.Processing these credits will bring her balance to zero.I apologize for any inconvenience we have caused, please contact me directly, if I can be of any further assistance.Sincerely,*** ***Director of Order Services

I have investigated the complaint from Mr*** and have worked with FedEx Smart Post in locating his order. The order was indeed shipped on September 1, 2017, but was misplaced at their facility. FedEx logged in the receipt of the package on 9/and it left the FedEx
location at 3:51am this morning. I have attached the tracking information, I received this morning. The scheduled delivery for this package is 9/16/17.I apologize for the inconvenience we have caused him and have issued a 20% discount on this order. The credit will appear on his statement.If I can be of any further assistance, please contact me directly. Sincerely,Pat N***Director of Order Services

Ms*** had an account opened She notified Carol Wrights of the unauthorized accountThe customer service rep that spoke to Ms*** failed to inform the customer of the investigation process and timeline. We submitted the complaint to the AR department on December 18thThe customer
did return the itemsA refund was supposed to be issued and was not by the customer service repA refund was issued today (1/5/18) of $to Ms***

I have received and am responding to the complaint concerning the displeasure with our selling adult comfort items in our catalog. I am sorry that these items offended you.Please know these products are sold to many of our senior population in the United State. These items are very
sensitive and it allows our senior customers to make these purchases in the privacy of their homes, without having to go to the store.While we know that we cannot please everyone, and will remove your name from our mailing list.Sincerely,*** ***Director of Order Services

I have received and investigated the comp**int from Ms*** and want to apologize for our poor listening skills. The manner that the agent handled the call was addressed. I also spoke with our returns department because in fact I found that the return was not processed correctly.I have issued a credit to your Visa card in the amount of $which is the postage and handling paid on the original order. I have also entered a new order at "no charge" to be shipped to Mr*** *** in **.We try very hard to handle each customer and order correctly, and again I apologize that in both cases this was not done.I hope that Mr*** enjoys his watch and if I can be of any further assistance, please contact me directly.SincerelyPat NalewajkoDirector of Order Services

I have received and investigated the complaint from Ms*** I apologize for the inconvenience we have caused herHer name and mailing address was rented from a compiled file of names of mail order buyers. The company that rented us the name is called ***. I have
marked all of our records so that no future catalogs will be mailed to her

I have received and investigated the complaint from Ms***. Her e-mail address has been removed from both our computer system and our e-mail server. This should ensure that she receives no further e-mails from us. I apologize for any inconvenience that we have caused,
and if I can be of any further assistance, please contact me directly.Sincerely,*** ***Director of Order Services

I have investigated this complaint and cannot find any record of any bill being mailed to Mr*** * *** I do have an account showing in that name, but there are no orders on the order. Please send me information from the bill, such as the name and address appearing on the bill,
and if possible an account number. I will be happy to further look into the situation.I apologize for any inconvenience this may cause.Sincerely*** ***Director of Order Services