Physician's Who Care-northeast

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I have received and investigated the complaint from Ms***. While the credit account is for our company, the credit processing is done by our credit department. I have been in contact with them and it has been explained that because of there were two orders placed on February
3, and then more on February 5, 9, 11, and 13, there system red flags the account as possible fraud. In order to protect the customer a letter is sent and up front payment is requested which guarantees the orders being placed by the account owner.Ms*** explained that she did call and authorize the orders, but until payment is made the account will be looked at closely. When the number of down payment orders on hold goes above three, the orders are canceled, which is what happened on this account. Currently two open orders awaiting down payment are being held. Order # *** with a balance of $33.92 and *** with a balance of $149.82. I have been told that these orders will not be released without payment. These order must be released through our credit department. They can be reached at ###-###-####.I apologize for the inconvenience we have caused, but it is with her identity safety in mind.Sincerely,*** ***Director of Order Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Accepting business response & will be sending back merchandise to company for the full refund of $& checking my credit card till I receive full refund of $Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I am in receipt of the complaint concerning the displeasure with our selling of adult comfort items in our catalog. I am sorry that these items offended you.Please know these products are sold to many of our senior population in the United States. These items are very sensitive and it
allows our senior customers to make these purchases in the privacy of their homes, without having to go to the store.While I know we cannot please everyone, I am sorry that our catalog disappointed you. I have removed your name from our mailing lists. Sincerely,Pat ***Director of Order Services

I have investigated the order placed by Ms***. We try very hard to process each order correctly, but sometimes mistakes do happen. I found that the order was taken by a relatively new employee. He misinformed her of the way our application for house credit works.
He should not have told her that if the credit did not go through, we would call before using the credit card provided. I sincerely apologize, and have issued a full refund of $to her card. This credit will be processed tonight.I will see that he is retrained in the correct procedure for taking credit orders. If I can be of any further assistance, please don't hesitate to contact me directly.Sincerely,*** ***Director of Order Services

As of 2/23/18, we have issued Ms*** a full refund for this orderI've attached a screenshot of the current FedEx tracking information for Ms*** reference

I have gone ahead and removed Ms*** address as well as her mother's address from our mailing listPlease be advised, our catalogs are pre-printed and you may receive 2-more before they stop. I apologize for any inconvenience this may cause

In reviewing Ms*** account, I saw we placed a follquality call to Ms*** on 2/20/regarding her orderDuring the call we offered Ms*** our Perks rebate membership and it appears she accepted itIf this was an error, I sincerely apologizeI have requested Ms
*** Perks membership be canceled and that she be refunded for any charged incurred

First and foremost, I apologize for the improper handling of your callWe will be pulling it and reviewing it to ensure the agent you dealt with is properly coached on our customer service practices and proceduresI have gone ahead and put in the request to have the catalogs you’re receiving
stopped immediately

I have received and investigated Mr. [redacted] complaint.  Mr. [redacted] placed his order on August 30, 2016.  The order totaled $15.91 including postage and handling.  The order was shipped on September 2, 2016.  I do not see a record that a request to cancel was made.  I do...

see that he called on September 7, 2016, and said that the items were advertised as buy two - get on free.  I have verified with our corporate office and they have never advertised in this way. As a courtesy during the call, our agent issued a full credit for the order, and removed his name from our mailing list.Sincerely,Pat N[redacted]Director of Order Services

I have received and investigated the complaint from Ms. [redacted].  I found that the order was placed over the phone on December 10, 2016. I have listened to the call, on which the customer identified herself as [redacted].  The credit card give for this order was a [redacted] card ending with...

[redacted].  We have no further details on the credit card number.I have checked our system and we have no other customers using the same card.  If this card does in fact belong to you and you did not order the merchandise, please use the return label and return to us.  We will issue a credit to the card.If I can be of any further assistance, please contact me directly.Sincerely,[redacted]Director of Order Services

I have received and investigated the complaint from Ms. [redacted].  I am sorry that she is disappointed in our plants.  This plant is shipped from the vendor in a dorment state.  With care and water, they thrive and multiply quickly.  I do not have the ability to check exactly...

what is shipped.  We have called the vendor and have been assured that the plants are in good condition when they are shipped.I have issued a refund for $11.99 to the credit card used to purchase this item.I apologize for the inconvenience we have caused, and if I can be of any further assistance, please contact me directly. Sincerely,Pat [redacted]Director of Order Services

Unfortunately, I am not able to investigate this complaint.  I need the name and address  under which the order and membership are listed.  Once I have that information, I will be able to address the problem.Sincerely,[redacted]Director of Order Services

I have received and investigated the complaint from Ms. [redacted].  We try to process all orders as soon as possible.  We had to contact the warehouse and have them stop the package that was being shipped.   This process takes a day or two to actually find the...

order, and let customer service know that it had been stopped.  The credit card authorization was reversed on 10/20/16.  I have attached a copy of our system order showing the cancellation.  I apologize for any inconvenience this may have caused.If I can be of any further assistance, please contact me directly.Sincerely,[redacted]Director of Order Services

Complaint: [redacted]
I am rejecting this response because:  I still have the catalog that clearly states that I was approved up to $100.00.  Also, nowhere in the catalog does it state that the approval is pending a credit check of any type.  Also, the order form in the catalog and the online website does not request a SSN # or anything of the type.  Companies that do business in the United States are required to honor their advertising.  You have not.
Regards,
Peggy [redacted]

I have verified again that there has been no further contact from the phone number that we have on file.  I also contacted our credit department again, to make sure that they weren't the ones that talked to Mr. [redacted].  They too, have no record of any contacts.  As a courtesy to Mr. [redacted] we have written off the balance due on the account, and a refund check for $13.63 will be issued to him for the order that was not shipped to him.If I can be of any further assistance, please contact me directly.Sincerely,[redacted]Director of Order Services

I have investigated the complaint from Ms. [redacted], and found an order was placed and shipped on 6/27/11 to [redacted] at [redacted].  This order was never paid for.    Since the order is so old the account has been closed without payment and marked...

as bad debt.   I have had our credit department remove the bad debt code from the account.  This action will take place the first week of June.  As our credit reporting updates happen once a month.If I can be of any further assistance, please contact me directly. Sincerely,[redacted]Director of Order Services

I have received and investigated the complaint.  I found that Ms. Stewart did have a credit account with us.  This account shows that two order were placed in August of 2016.  The total for both orders is $77.00.  A payment of $20.00 each was made on 9/4 and...

10/4/16.  Finance charges were added monthly to the account, and the current balance is $40.00I have attached copies of the order history and statement, so that this explanation is clear.I don't see any other payments, or money owed to Ms. [redacted].  If there is another account associated with [redacted], (our sister company) I do not have access to it.  I would suggest that a call to [redacted] in the credit department be made.  Her number is ###-###-####.  If I can be of any further assistance, please contact me.Sincerely, [redacted]Director of Order Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Company is running a scam. It doesn't cost more to send items back. It's the same weight including a postage paid label. Full refund of $17.88 including shipping. Copy of ordering sheet is being sent.Company is running 
Regards,
[redacted]