Physician's Who Care-northeast

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I have received and investigated the complaint from MrZera Since the item was defective a full refund should have been issued when he called and spoke to our Customer Service representative.I have issued a full credit of $on to his Visa card I apologize for the inconvenience that we have caused and the agent who handled the original call will be informed of his error Sincerely,

I have investigated the company from Ms*** I have contacted our credit department and was told that the letters sent to her by them was for a down payment on each of the two orders that was placed Our records show that she requested that both of these orders be canceled Credit was not denied.With our "Shop Now Pay Plan" credit, each time an order is placed, the credit it checked The credit department has an automated system that allows orders to go through with or without a down payment They will be happy to discuss this with Ms***, as she is the account holder Supervisor of credit is Jody F [redacted] at ###-###-#### I apologize for any misinformation that was given, and if I can be of any further assistance, please contact me Sincerely,Pat N [redacted] Director of Order Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and although it does nothing for my lost time to come to a resolution without filing a Revdex.com complaint, it’s not worth wasting any more time onI appreciate that the call was listened to Regards, [redacted]

We have reached out to the customer and apologized that her previous attempts to receive a callback went unfulfilledWe have spoken to the agents involved and gave appropriate coaching regarding our customer escalation proceduresWe have also issued Ms [redacted] a full refund on this order, and we have offered her 20% off a future offer with us

In response to the rejections of our explanation, when Ms [redacted] called our company on May 6, 2015, our customer agent immediately waived the Smart Label Fee of $because she told the agent that the items were defective and it is noted that the customer wanted an exchangeTo explain the outbound shipping and handling fee of $versus the return smart label fee of $7.99, we receive a discount on the outbound package due to the high number of packages sent daily The returns are done on an individual basis, therefore we do not receive any discounts that we can pass on to our customersNo refund was issued until today, because we were waiting for the items to be returned As a courtesy, I have issued today a credit to her [redacted] card for the total charged on this order $Since the method of payment was her credit card, our system issued the refund to that card Depending on the date of her statement, this credit should show on this month’s or next month bill Sincerely, [redacted] Director of Order Services

I have investigated the complaint from Mr [redacted] and found the following:The order was placed on June 9, on our internet site Mr [redacted] entered the order and selected "Priority Shipping" The item was shipped on the same day Mr [redacted] returned the item to us using the "Prepaid Postage Label" that was attached to his packing slip The returned item was received by us on June 22, The original cost of the order was $ This included the $for "priority shipping" and the handling and replacement cost of $ In returning the item, Mr [redacted] used our "prepaid label" which clearly states that a fee of $would be deducted from his refund It is also our practice to not refund the original shipping and handling charges on any order unless the items are received damaged and defective by the customer This was not the case Therefore the refund of $was indeed correct.As a one time courtesy, I have issued a credit to his card for the balance of $for the order If I can be of any further assistance, please contact me directly?

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I waited a few days to respond to see if I indeed had been removed, and it seems to be trueThank you for your assistance in this regard Regards, [redacted]

I have received and investigated the complaint regarding us sending catalogs to this customer, I have notified our mailing house to immediately remove her name from all of our lists I apologize for the inconvenience we have caused

I have investigated the complaint from Ms***, and found that on her order of November 5, 2015, she was not charged a shipping charge She was charged our handling charge of $ Our website does say that all orders will include this charge As a courtesy for her inconvenience I have issued a credit to her [redacted] for this chargeIf I can be of any further assistance, please contact me directlySincerely, [redacted] Director of Order Services

I am sorry that you are unhappy with my last response. If you could provide me with the N # which is above your name and address on the back cover of the catalog, I will be able to trace who provided your name to us. Without that number, it is impossible to locate the source. Sincerely,Pat N [redacted] Director of Order Services

I have investigated the complaint from Ms [redacted] , and fount that her replacement order was processed with the size clearly marked as 2X.Since the shipping department is in another facility, I do not have the ability to see exactly what is shipped Before processing a new order, I checked with our Quality Control department to see if there was a known problem with the sizing of these pants I have been told that since the material is made to stretch it is hard to measure to a comparable size chart They asked me to have the customer make sure that the correct ones are received, by checking the inside size label I have processed a new replacement order, and it will be shipped as soon as possible I apologize for the inconvenience caused If I can be of any further assistance, please contact me directly

Complaint: [redacted] I am rejecting this response because: removing my name from the mailing list is NOT protecting other children from seeing the adult section of your catalogI am asking you to mark on your catalog that it contains adult material to protect other children from seeing thisI have searched the Internet and your site and there are numerous complaints of people's children seeing this material Regards, [redacted] ***

I have investigated the complaint and found out why Ms [redacted] order is currently on hold Our catalogs are mailed with a pre-approval amount of credit Our records show a credit limit of $was offered When a customer takes advantage of this offer, and sends in an order, a credit check is performed, prior to the release of that order.Ms [redacted] placed the order on our web site on July 27, 2016, when it was processed for credit a letter was mailed to her.The letter reads as follows:Thank you for your recent order Because the Vermont State laws governing access to credit information, we cannot make the necessary credit investigation to approve your order without your permission.Please indicate your acceptance by signing and dating below and returning this letter to us within days.We look forward to establishing a credit account with you and await your reply.Once this is received a determination will be made on the actual amount of credit approved Once we receive the approval her order will be released, or a down payment may be requested I apologize for any inconvenience that we have caused, and if I can be of any further assistance please contact me directly.Sincerely,Pat [redacted] Director of Order Services

I am in receipt of the complaint concerning your displeasure with our selling of adult comfort items in our catalog. I am sorry that these items offended you. Please know these products are sold to many of our senior population in the United States. These items are very sensitive... and it allows our senior customers to make these purchases in the privacy of their homes, without have to go to the store. While I know we cannot please everyone, I respect your desire to be removed from our mailing list and our Customer Service Department has removed you per your request. SincerelyPat N [redacted] Director of Order Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 8, and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

I am sorry for the delay in responding to this complaint. I wanted to investigate fully. I have found that our credit department does indeed check the amount of orders put on an account in a short period of time. Since Ms*** placed orders on our internet site on May 5, May 14,
May 27, May 30, May 31, June and June 8th, their system is alerted to possible fraud, and the last order received is put on hold and a down payment is requested.This is done to make sure that the owner of the account is aware that all of the orders were put on her credit account and she would be responsible for paying for them. I apologize for the way that it was explained to her, and if the person answering her questions was unclear and uncaring. We do value her business. Her account is in good standing, and we look forward to her future orders with us.If I can be of any further assistance, please contact me directly

I am in receipt of the complaint concerning MsD***'s displeasure with our selling of adult comfort items in our catalog. I am sorry that these items offend you.Please know these products are sold to many of our senior population in the United States. These items are very sensitive
and it allows our senior customers to make these purchases in the privacy of their homes, without having to go to the store.I have removed this customers name from our mailing list. If I can be of any further assistance, please contact me directly. SincerelyP** ***Director of Order Services

I have received and investigated the comp**int from Ms*** and want to apologize for our poor listening skills. The manner that the agent handled the call was addressed. I also spoke with our returns department because in fact I found that the return was not processed correctly.I
have issued a credit to your Visa card in the amount of $which is the postage and handling paid on the original order. I have also entered a new order at "no charge" to be shipped to Mr*** *** in **.We try very hard to handle each customer and order correctly, and again I apologize that in both cases this was not done.I hope that Mr*** enjoys his watch and if I can be of any further assistance, please contact me directly.SincerelyPat NalewajkoDirector of Order Services