Planet Fitness

I signed up with planet fitness the end of September and signed a contract stating that will be taken out of my account monthly on the 17th which is fineBut I was also told by an employee that the annual membership fee will be taken out January 1st of next yearI looked at my bank account this morning (November 1,2018) and saw that Planet Fitness has taken out of my accountI called planet fitness and asked for a manager , His name was ***I asked why the $was taken out of my account and he wanted to argue with me about how I signed a contract stating it came out November 1stI just had taken out of my account October 17,and would be taken out on November 17,as wellWhen I signed the contract not even months ago I was specifically told the annual fee was on January 1st,and that the latest day to cancel for the annual membership was November 1st,2018.I was literally getting out of school and about to ride up to Planet Fitness to

I was a member at this gym until my membership was arbitrarily cancelledOn April 29, at 9:PM I was working out in a semi-enclosed area of the gym, along with another member, when an employee came into the area with a mop bucket & began mopping very close to both of us, disrupting our workoutsWe both waited until she was done to continue but the fumes of the liquid were very strong during & after the moppingAt no point did the employee request we leave nor ask if we were okay with the fumes; in fact, it seemed we were being pushed to leaveI decided to leave the gym altogether & brought the issue to the employee's attention on the way outWe both remained calm but we did have some aggressive wordsI sent an email that same evening to the location managerOn April 30, I received a notice that my membership had been cancelledI called the gym but the manager had given orders that no one connect her to meCorporate does not handle these issues since each franchise

As I look at the account billing and invoices it appears the account was billed on 12/17/for the amount of $It does not show a late fee of any kind on our end that was charged by Planet Fitness$being charged is typically by the member's bankOur billing per agreement is on or around
the 17th of each monthI have attached member agreement with member invoices showing there is no balance and we charged the amount agreed to $22.06. This membership was signed up online and member would have this agreement emailed as wellPer agreement there is a $early termination fee is member chooses to cancel before the agreed months

The previously attached membership agreement showed that the agreement was submitted through the websiteAs you can see on the agreement, Ms*** is the member, thus only she would be able to utilize this membershipFurthermore, we would not have access to anyone's personal and billing information unless they provided it during the sign upMs*** does not have a cancellation fee but would need to pay off her delinquent invoices of $in order to cancel

Complaint: ***
I am rejecting this response because:
Can I go to any location and cancel in person or does it have to be the original gym where I signed up? This would be the fastest way to wrap this up
Regards,
*** ***

I called Planet Fitness because I was interested in joining their club for their advertised $a monthWhen I called to see ask if I could pay cash when I wanted to come for the month I was told if I paid cash it would be $I asked why they don't say that, he didn't have an answerI believe this is misleading

August 5, Enclosed is the membership agreement of the complainant *** ***As you can see she has initialed the cancellation and billing policiesShe also signed the agreement agreeing to comply to all of our policiesThis indicates she attested to be fully aware of the
procedures we followFurthermore, in her complaint she claims to being bedriddenHowever in the notes we have she called and told us she was out of the country(see member notes attached) Two conflicting storys.Bob KCo-Owner

I joined Planet fitness for a quarter promotion...I paid extra for them to prorate me for the remainder see of the month of November or so I thoughtI was told nothing about monies be g deducted out of my account in November...all I knew us that I owed for the month if December and I would pay an additional in JanuaryI was never given copies of a contract nor was I explained all if the termsAll I left with wad a Planet Fitness tag and the understanding of the in January that he repeated over and over.when I calledthe young man said hello...and I guess you are calling about us taking money out of your account.....before I could ever get it out of my mouthHe talked over me many times...leaving me no opportunity to speakHe told me he did not care what I did about my membership....the terms were the terms

I joined Planet Fitness on 4/25/ The rep had issues entering my info & finally did it on my cell phone I was informed there would be a yearly fee in June & not noticing it in the email, I thought it would be mid to later June when I'd be charged There were only a couple of things I used there & I was planning to cancel I've been doing physical therapy at KORT which my insurance is covering, and I didn't really think my Planet Fitness membership was going to benefit me Workers were generally behind the counter or cleaning & didn't help with machines I tried to leg presses, because I wanted to work on lower body, but both leg presses hurt my knees The cleaners that you're required to wipe the machines down with bothered me too I have allergies & asthma & am sensitive to many cleaners I was planning to just finish out May, mainly just to bring my daughter I basically killed time while she exercised as my guest with the Black Card membership

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
** *** ***

Warning! Warning! Warning! Warning!! Warning! Warning! Warning! Warning!! Warning! Warning! Warning! Warning!! Warning! Warning! Warning! Warning!! Warning! Warning! Warning! Warning!! Warning! Warning! Warning! Warning!!
Do not sign up with planet fitnessThey are akin to a roach motelOnce you get in you can not get outThey will charge your bank account and not let you use the facilityMy father passed away and I had to drive hundreds of miles to the city where he passed awayI fell behind one bill and since then they have been taking advantage of my situationThey have collected money for several months of membership, added fees and denied me access to the gymMeanwhile they are continuing to take money out of my accountThey are a bad business to do business withI am a U.SVeteran and they have no respectI have only used their gym times out of the many months I have been a memberTheir contract is deceivingIt is written in their favor...not yoursPlease do not joinGo to Blast instead if you are looking for a good place to do businessPlanet fitness is rude and ruthlessAnd, they will talk to you like a dog as they have done to me on many occasionsDo not give them your bank account number under no circumstancesYou may regret itI did! I have been trying to cancel, but they will not allow itThey make you jump through unbelievable hoops to cancelIt is almost impossibleIf you don't believe me then research it for yourself before joining Please read the fine print of their contract before signingHere is a link to a site that will show you how difficult it would be to cancel your membership if you don't take my advisehttp://www.wikihow.com/Cancel-Planet-Fitness-Membership This is the worst company I have ever done business with in my fifty one yearsThe location I regret joining is located at *** West Peoria Avenue, Phoenix Arizona,

Hey ***,Sorry for the inconvenienceYour order was received on 10/** as a custom order and the package was delivered on *** (*** tracking: ***)As we clearly stated on the website, "*** *** *** *** *** *** *** *** *** *** ***"
(***)Patterns and materials used for custom orders vary depending upon variety of reasonsThat's why our designers and customer service always do our best to communicate with our customers via our commission request form (***) or *** online/offline chatWe understand your frustration and have been working hard to explain and assist you regarding your caseAgain please feel free to contact us directly at *** if you have any questionsAll your questions and concerns will be replied in no more than 24-hours.Thank,Cosplay Shopper Customer Service

Hello we recently reached out to *** and resolved the issueUnfortunately he was unaware of a policy that is mandated by our corporate officeWe provided *** with a refund and he had told us that he was satisfied with the way we resolved the issueHopefully this will clear up the complaintIf
you have any further questions please feel free to reach out to me at ***I also think if you reached out to *** he will inform you that everything has been resolvedThank you Best,*** ***Planet Fitness

In response to complaint ID#***, postmarked 12/26/2017, would submit the following in responsePlease see attached copy of said member agreementI am not in a position to refute hearsay, only clear factsPer the signed member agreement, bullet item 5To cancel your monthly membership and
stop the monthly billing on the of the month, the club requires written notification by the of the month delivered to the club in person or via Certified mail.In the event the member can produce documentation showing cancellation per the agreement we will be happy to issue a refund.lf for any reason you cannot read the attachment or have any questions please feel free to contact me

I am rejecting this response because:
Mr*** response is factually incorrectI never "grabbed" or even touched a staff member I never swore other than to quote the man who used profanity toward me My daughter, who was with me, went to speak with Mr*** and he declined to take any written information from herMr*** continues to focus on a distorted and inaccurate report of last few minutes In weeks of failure to provide the service I was paying for. Every staff member I spoke to during those weeks acknowledged that the 30-minute curcuit was a problemI did sign up and take the class as suggestedThis was the only time I was able to use the circuit as designed and without harassmentThis is clearly documented in my several emails to Mr***. Not only did Planet Fitness cancel my membership based on the above inaccurate information, but they also cancelled the memberships of two family membersThis was done on the 8th day of a day billing cycle without cause or even prorated reimbursement. I maintain that I am owed two months of membership fees for all three cancelled memberships

Club wants to charge annual fee even though membership is cancelled
I've been paying these guys dollars a month to basically not use the club since 2013, and another for my wife since That's on me, as I could have used it if I was motivatedHowever, I finally got tired of the slow bleed on the bank account and went in to cancel todayThe club staff was not going to tell me that they will be billing me for each membership for an annual fee even though I cancelled the membershipI was worried this would happen and so I asked about it and they finally admitted itThey told me that there was nothing that could be done because I should have came in the day previous to cancel the accountI think this is pretty shady to charge an annual fee on a cancelled accountGuess I should have known better than to trust these guysI talked to both the assistant manager, and then the manager, and they basically told me "can't do anything, it's company policy"I guess it's comp

Back in Novemeber I had asked to cancelI was told by one of the PF staff that I need an doctor's noteI have not been using this facility for several months On July I had went into Planet Fitness Danville KY to cancel my membership and to give them proof of my doctor statement that I had been ill for the last monthsI had asked the manager *** that I would like to be re-imbursed for the months plus the extra fee they took out of my bank account for their equipmentsShe said I won't get any money backI had asked her for the Headquarters phone numberaddressShe didnt like thatShe then took her sweet ol' time looking for itI finally got fed up with her stalling and told her never mind that I would look it up onlineSo tell me is Planet Fitness in the business of ripping people off I will never go back and I will be let it be known to everyone I come in contact with about this establishment.ProductOrService gym servicesOrderNumber

I signed up with planet fitness the end of September and signed a contract stating that will be taken out of my account monthly on the 17th which is fineBut I was also told by an employee that the annual membership fee will be taken out January 1st of next yearI looked at my bank account this morning (November 1,2018) and saw that Planet Fitness has taken out of my accountI called planet fitness and asked for a manager , His name was ***I asked why the $was taken out of my account and he wanted to argue with me about how I signed a contract stating it came out November 1stI just had taken out of my account October 17,and would be taken out on November 17,as wellWhen I signed the contract not even months ago I was specifically told the annual fee was on January 1st,and that the latest day to cancel for the annual membership was November 1st,2018.I was literally getting out of school and about to ride up to Planet Fitness to

Planet Fitness ran TV ads last week and this week when I ask them about the specials they said they weren't running them?
Planet Fitness ran a ad on TV and Radio last week saying you could start a membership for cent down, $a month NO COMMITMENT! Then this week they ran a $a YEAR Special on TV, for the Graham NC, Planet Fitness...So I went in today to talk to them and they said they aren't running those specials but I could join at their regular price??? They claimed they don't know anything about these adsI told them I had just seen it on TV...When I got home I saw the ad several more times...I believe this is a classic Bait And Switch...Very Unscrupulous

Initial Business Response /* (1000, 5, 2016/05/02) */
We have reviewed the information in Mr***'s complaintPlanet Fitness does not take any complaint lightlyAfter communicating with the club we have found that Mr***'s girlfriend has a membership and his billing information is
attached to that accountWhen Mr*** called the employee was able to cancel his account over the phone which is something we do not typically allow, but the assistant manager felt it necessary to do so to provide the highest level of customer service possibleDuring this process it was lost in communication that there was a second membership linked to Mr***'s billing informationWe have since canceled that membership as well, and we will be refunding Mr*** the $for his girlfriend's accountAs for the overdraft fees Planet Fitness is not responsible for those fees since the membership was not canceled via writing per the contract terms