Planet Fitness

They advertise no contracts when you sign up with themMy fiance and I went in to joint and the gentlemen we spoke with informed us that the $per month membership was only for one location, but they offer a platinum membership that allows you to attend every location and use of the tanning beds and aqua massageWhat he did not inform either of us about was the contract commitment that was involved with this membershipI clearly asked him if any other fees were involved with this membership and he stated "No" the only difference was the above mentionedNeither of us cared for the gymIt was always busy during the hours we were able to go and you have to work out around everyone else that was thereWe went back several months ago to cancel the membership, it was then that we were informed of the cancellation feeWe asked to speak with the manager who was very rude and couldn't care that we were upset about the fee and uninformed by his employee that we were lied toHe said

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
An error in the original submissionI did say that the fee was deducted on the first.
Regards,
*** ***

I highly do not recommend this businessI moved out of the area months ago and wanted to cancel my membership and be refunded the amount since I moved out the area, which I had documentation forI called the business and they told me to email them showing proof of my move with datesI sent that email May 19, and I'm still waiting on an answer backI called last week to see if there was an update and spoke to *** said I couldn't cancel the account over email and I would have to come in personI'm not driving two hours just to cancel my gym membershipI asked *** to speak with the general manager when he gets inStill haven't received any response from themI filed a complaint with Planet Fitness Corperate and RevDex.com, to have them address this

I am rejecting this response because:Very nice response, however; it does not address my question. According to ABC Financial I have a balance of I have attended the club the 1st month that I PAID forDate Time Location11/10/ 5:31pm Planet Fitness Brooklyn Park - Brooklyn Park11/09/ 5:38pm Planet Fitness Brooklyn Park - Brooklyn ParkThese charges should not be occurring.11/25/ LATE FEE $ $10.0012/25/ LATE FEE $ $20.0001/01/ ANNUAL $ $61.9401/09/ LATE FEE $ $71.9401/17/ DUESWTAN $ $95.5801/25/ LATE FEE $ $105.5802/17/ DUESWTAN $ $129.2202/25/ LATE FEE $ $139.2203/17/ DUESWTAN $ $162.8603/25/ LATE FEE $ $

When I joined I told the representative that I would be moving in months, and I was assured that after months I could easily quit my membership, and stop the recurring draft onlineNOT SO, I'm now toldI must either return to the gym to fill out a form (it's miles away) or send them a certified letter! stating my REASON for quitting!
I would never have joined had I not been told that I could quit onlineThere's NO CREDIBLE REASON that they will not let me do this by phone - I'm told "that's our policy." I suppose it's also "policy" to mislead folks when they are signing up!

To have my bill adjusted to the end of my contract, be able to cancel membership and not incur additional charges and make payment arrangements to pay balance over a few pay periods.Montgomery Manager, Sean Simpson, has attempted to call Ms*** a total of five times between Friday May, 27th
and Tuesday May, 31st with a resolution to her complaintMs***'s agreement is attached stating, "Your Monthly Membership Fee will be billed to the account below on or around the 17th of each month beginning on January, for $per month plus applicable taxes until you cancel in accordance with this agreement." The agreement also states that " A $service fee will be applied for each month your Monthly membership Fee or Annual membership Fee is returned noncollectable for reasons including, but not limited to, non-sufficient funds, expired credit cards, cancelled credit cards, overdrafts and closed accounts."Although Ms***'s minimum term was met in January 2016, she neglected to come in and cancel her membership at that timeHer membership balance currently reflects a declined monthly memberships fee for September and October 2015, as well as January through may 2016, totaling $(including the $in late fees, one for each of the missed payments.) We have agreed to cancel Ms ***'s membership and will agree to waive all the late fees, bringing her total balance to $She will be able to pay the remaining balance as she pleases, and will not be billed for further dues

The membership agreement that was purchased was the Black Card MembershipIt has a minimum term for months and then month to month thereafterIt includes using all PF locations, bring a friend, use of tanning, massage chairs, hydro massage use, half price drinks, fitness training, and moreThis location currently offers all the services with the membershipI did attach the membership agreement prior for your records. We do offer other memberships that exclude these services and are billed the same wayCurrently we offer a month to month membership which has a start up fee of $and is $15/m after with a $Annual feeWe offer that same membership with a month agreement with the same start up fee of $and then $10/m and the same annual fee of $39. The Black Card membership has always been a month commitment and month to month there after. No refund would be owed in the case of this membership agreement. If the member would like to switch the membership into one of the others we could do so at no chargeWe could even use what was paid to credit some of the monthly billing of the new membershipThank you

Management in the Enid, OK gym is not goodOvercharged for my membershipWent to complain, manager said fees went upI quit my membershipBusiness still takes out fees and monthly costsEven though quit, mgr refuses to give refund and failed to stop auto drafting my accountI had to stop it at the bankCrooks!

Ms *** *** joined our club on 01/10/and signed the membership agreement which clearly states the following terms:To cancel your monthly membership and stop the monthly billing on the 17th of the month, the club requires written notification by the 10th of the month delivered to the club in
person or preferably via certified mailAny monthly membership can be cancelled upon days with your cancellation.An Annual Fee of $will be billed each year of your monthly membership, on or around the first of June, to the account on fileIn order to cancel the billing of this annual fee, the club requires written notice and cancellation of your membership before the 25th of the previous month.We have no record of a doctor's notice, or a cancellation note from Ms***An account freeze may only be done in person, and a cancellation may only be done in person or via a certified letter (as stated above)More so, when a member's account is frozen, or cancelled, they receive a copy as confirmation of the transactionThis copy is presented to them in the club and emailed as wellIf the member can provide the copy of the cancellation or membership freeze, we'd be happy to refund her the money for her monthly dues and annual feeHowever, neither of these requests were processed by our system on the dates specified in the complaint.As of June 9th, Ms*** has been effectively cancelled as a member of Planet Fitness, after she returned to the gym and filled out a cancellation formI have included a copy of Ms***'s signed and initialed agreement from Ms*** will receive no further charges to her account from Planet Fitness.If you have any questions, or need any other references to this matter please feel free to contact me at any time at ###-###-#### or ***@***.com.Thank you.Sincerely,Megan H***Planet Fitness Regional Manager

The manager is a liar and the person who extended my membership gave misleading information in order to induce me into a higher priced membership I was told that signing up for tanning would NOT make my entire membership extend for an additional year and this was a fraudulent lie The manager did not call me back ever, and ignored my first two letters I want this membership cancelled immediately because of the misleading and information that I was given I can prove I sent to letters, please ask them for proof of their responses to me
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

It isn’t anything huge, but for accuracy purposes, the total amount of the refund requested is supposed to be $59.05, but I accidentally stated it as $ It’s a small error, but would like that corrected if the details of my complaint are going to be publicly posted Also, the
business has not responded to my complaint through the Revdex.com website and it has been almost a week since I filed my complaint(Revdex.com made changes for consumer per request)

I joined this club a couple of months and I was explained all fees and datesEven though the young lady had a paper with the correct dates on them she told me a totally different dateI was charged $which was not in my account in that time because I knew what date I was originally toldI called and talk to someone and she just explained the dates over and over but addressing the issue I called aboutWhen I asked for a manager, I was told he is going to say the samething she just stated
Product_Or_Service: Gym membership

I am a member of the Fitness Center and want to discontinue my membership I originally registered to the Center close to my home, which was located on 62nd and Western in Chicago The Center closed quite some time ago and I don't want to travel long distances to another location I want to terminated my membership and I was told that I needed to come in the office I don't feel I should have to travel to another location that is out of my way

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,*** *** I cancelled my membership before the 25th of the previous month by handing my letter to who I know now as the club manager what she did with it after that is not my faultI cancelled my membership because I now need knee surgeryI can see that they do not want my membership when I'm healedI will now file a complaint with the *** *** *** *** *** officeNot fair especially the annual fee

Dear Ms **,We deeply apologize for the frustration you have faced and the billing inconvenience with your membershipWe have researched your concern and found the following information: Your account was not to be charged for two months of dues (June and July) in order to make up for the
initial overchargeHowever, the annual fee charge on June 1st still processed, as that invoice cannot be altered Due to the miscommunication of this on our end, we will cancel your membership immediatelyIn regards to a refund, our regional manager has left a voicemail with you this past Friday to help process thisPlease return his phone call so we can settle your account as soon as possibleAgain, we apologize for the miscommunication, and hope to rectify this as soon as possible

In reference to complaint ID *** signed up with us for the black card membership, that membership has more perks than just our $monthly plan*** agreed to all the terms of the agreement at the time of sign upPlanet Fitness is a gym, we are not a tanning salon, yes
we do have tanning beds at our facility which is one of the perks of the BCM membership but the main focus of our business is a gym, BCM members get access to the entire gym and the perks include, free guest privileges, free access to all of our locations nationwide, 1/off water and Gatorade cooler drinks, free use of hydro massage beds and massage chairs, free tanning and unlimited fitness training with a certified fitness instructorAs you can see the tanning end of this contract is a very minimum part of the membershipI understand *** is upset she can not utilize our tanning beds but she signed our contract which states in there you must be or older to use the tanning facilities*** can use everything else that is included on her membershipThe BCM membership is a month program which she was aware of at time of sign up, to cancel before her year is up a $buy out fee is requiredThat fee can not be waivedIf *** stays with us for the rest of her year contract than she may cancel free of charge, This was all stated and signed off on at the time of sign upIf you have any questions please don't hesitate to ask

First and foremost we apologize for your first impression of Planet FitnessWhen you came into the facility you should have been offered a tour immediatelyWe apologize this was not the case and therefore causing confusion during the locker room remodel as well as your experience with our tanning
beds. Your agreement on file states it was completed online on 11/02/for our Black Card MembershipThe promotion at the time was dollar down + the prorate for a total of $12.68, $(plus tax) on or around the 17th of every month for your monthly duesYour agreement is no commitment and you are able to cancel by the 10th of the month by either coming into the facility or by sending a certified letter in the mailThis is all stated in your agreement that was electronically signedI have attached your agreement for your convenience. After looking at your account it appears the last payment we received was 11/28/for $Due to your poor experience with us we will return your payment of $A refund will be sent to your address, *** *** *** * Minneapolis, MN within 7-business days. Please stop into the facility or send a certified letter in the mail to the Brooklyn Park location by 4/10/to cancel your accountThank you!

Revdex.com spoke with a representative from the business who stated that there were no notes in the account about previous requests to cancel, but that the membership had been cancelled on 11/9, and the payment on the account was 10/She stated that cancellation needs to be made before the 10th of the
month to avoid the charges on the 17th, and that the membership was cancelled and no further payments will be deducted

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***