Planet Fitness

Hey ***,Sorry for the inconvenienceYour order was received on 10/** as a custom order and the package was delivered on *** (*** tracking: ***)As we clearly stated on the website, "*** *** *** *** *** *** *** *** *** *** ***"
(***)Patterns and materials used for custom orders vary depending upon variety of reasonsThat's why our designers and customer service always do our best to communicate with our customers via our commission request form (***) or *** online/offline chatWe understand your frustration and have been working hard to explain and assist you regarding your caseAgain please feel free to contact us directly at *** if you have any questionsAll your questions and concerns will be replied in no more than 24-hours.Thank,Cosplay Shopper Customer Service

Planet Fitness ran TV ads last week and this week when I ask them about the specials they said they weren't running them?
Planet Fitness ran a ad on TV and Radio last week saying you could start a membership for cent down, $a month NO COMMITMENT! Then this week they ran a $a YEAR Special on TV, for the Graham NC, Planet Fitness...So I went in today to talk to them and they said they aren't running those specials but I could join at their regular price??? They claimed they don't know anything about these adsI told them I had just seen it on TV...When I got home I saw the ad several more times...I believe this is a classic Bait And Switch...Very Unscrupulous

They advertise no contracts when you sign up with themMy fiance and I went in to joint and the gentlemen we spoke with informed us that the $per month membership was only for one location, but they offer a platinum membership that allows you to attend every location and use of the tanning beds and aqua massageWhat he did not inform either of us about was the contract commitment that was involved with this membershipI clearly asked him if any other fees were involved with this membership and he stated "No" the only difference was the above mentionedNeither of us cared for the gymIt was always busy during the hours we were able to go and you have to work out around everyone else that was thereWe went back several months ago to cancel the membership, it was then that we were informed of the cancellation feeWe asked to speak with the manager who was very rude and couldn't care that we were upset about the fee and uninformed by his employee that we were lied toHe said

Club wants to charge annual fee even though membership is cancelled
I've been paying these guys dollars a month to basically not use the club since 2013, and another for my wife since That's on me, as I could have used it if I was motivatedHowever, I finally got tired of the slow bleed on the bank account and went in to cancel todayThe club staff was not going to tell me that they will be billing me for each membership for an annual fee even though I cancelled the membershipI was worried this would happen and so I asked about it and they finally admitted itThey told me that there was nothing that could be done because I should have came in the day previous to cancel the accountI think this is pretty shady to charge an annual fee on a cancelled accountGuess I should have known better than to trust these guysI talked to both the assistant manager, and then the manager, and they basically told me "can't do anything, it's company policy"I guess it's comp

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Back in Novemeber I had asked to cancelI was told by one of the PF staff that I need an doctor's noteI have not been using this facility for several months On July I had went into Planet Fitness Danville KY to cancel my membership and to give them proof of my doctor statement that I had been ill for the last monthsI had asked the manager *** that I would like to be re-imbursed for the months plus the extra fee they took out of my bank account for their equipmentsShe said I won't get any money backI had asked her for the Headquarters phone numberaddressShe didnt like thatShe then took her sweet ol' time looking for itI finally got fed up with her stalling and told her never mind that I would look it up onlineSo tell me is Planet Fitness in the business of ripping people off I will never go back and I will be let it be known to everyone I come in contact with about this establishment.ProductOrService gym servicesOrderNumber

I signed up with planet fitness the end of September and signed a contract stating that will be taken out of my account monthly on the 17th which is fineBut I was also told by an employee that the annual membership fee will be taken out January 1st of next yearI looked at my bank account this morning (November 1,2018) and saw that Planet Fitness has taken out of my accountI called planet fitness and asked for a manager , His name was ***I asked why the $was taken out of my account and he wanted to argue with me about how I signed a contract stating it came out November 1stI just had taken out of my account October 17,and would be taken out on November 17,as wellWhen I signed the contract not even months ago I was specifically told the annual fee was on January 1st,and that the latest day to cancel for the annual membership was November 1st,2018.I was literally getting out of school and about to ride up to Planet Fitness to

Initial Business Response /* (1000, 5, 2016/05/02) */
We have reviewed the information in Mr***'s complaintPlanet Fitness does not take any complaint lightlyAfter communicating with the club we have found that Mr***'s girlfriend has a membership and his billing information is
attached to that accountWhen Mr*** called the employee was able to cancel his account over the phone which is something we do not typically allow, but the assistant manager felt it necessary to do so to provide the highest level of customer service possibleDuring this process it was lost in communication that there was a second membership linked to Mr***'s billing informationWe have since canceled that membership as well, and we will be refunding Mr*** the $for his girlfriend's accountAs for the overdraft fees Planet Fitness is not responsible for those fees since the membership was not canceled via writing per the contract terms

Management in the Enid, OK gym is not goodOvercharged for my membershipWent to complain, manager said fees went upI quit my membershipBusiness still takes out fees and monthly costsEven though quit, mgr refuses to give refund and failed to stop auto drafting my accountI had to stop it at the bankCrooks!

I am rejecting this response because:Very nice response, however; it does not address my question. According to ABC Financial I have a balance of I have attended the club the 1st month that I PAID forDate Time Location11/10/ 5:31pm Planet Fitness Brooklyn Park - Brooklyn Park11/09/ 5:38pm Planet Fitness Brooklyn Park - Brooklyn ParkThese charges should not be occurring.11/25/ LATE FEE $ $10.0012/25/ LATE FEE $ $20.0001/01/ ANNUAL $ $61.9401/09/ LATE FEE $ $71.9401/17/ DUESWTAN $ $95.5801/25/ LATE FEE $ $105.5802/17/ DUESWTAN $ $129.2202/25/ LATE FEE $ $139.2203/17/ DUESWTAN $ $162.8603/25/ LATE FEE $ $

When I joined I told the representative that I would be moving in months, and I was assured that after months I could easily quit my membership, and stop the recurring draft onlineNOT SO, I'm now toldI must either return to the gym to fill out a form (it's miles away) or send them a certified letter! stating my REASON for quitting!
I would never have joined had I not been told that I could quit onlineThere's NO CREDIBLE REASON that they will not let me do this by phone - I'm told "that's our policy." I suppose it's also "policy" to mislead folks when they are signing up!

The membership agreement that was purchased was the Black Card MembershipIt has a minimum term for months and then month to month thereafterIt includes using all PF locations, bring a friend, use of tanning, massage chairs, hydro massage use, half price drinks, fitness training, and moreThis location currently offers all the services with the membershipI did attach the membership agreement prior for your records. We do offer other memberships that exclude these services and are billed the same wayCurrently we offer a month to month membership which has a start up fee of $and is $15/m after with a $Annual feeWe offer that same membership with a month agreement with the same start up fee of $and then $10/m and the same annual fee of $39. The Black Card membership has always been a month commitment and month to month there after. No refund would be owed in the case of this membership agreement. If the member would like to switch the membership into one of the others we could do so at no chargeWe could even use what was paid to credit some of the monthly billing of the new membershipThank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
An error in the original submissionI did say that the fee was deducted on the first.
Regards,
*** ***

To have my bill adjusted to the end of my contract, be able to cancel membership and not incur additional charges and make payment arrangements to pay balance over a few pay periods.Montgomery Manager, Sean Simpson, has attempted to call Ms*** a total of five times between Friday May, 27th
and Tuesday May, 31st with a resolution to her complaintMs***'s agreement is attached stating, "Your Monthly Membership Fee will be billed to the account below on or around the 17th of each month beginning on January, for $per month plus applicable taxes until you cancel in accordance with this agreement." The agreement also states that " A $service fee will be applied for each month your Monthly membership Fee or Annual membership Fee is returned noncollectable for reasons including, but not limited to, non-sufficient funds, expired credit cards, cancelled credit cards, overdrafts and closed accounts."Although Ms***'s minimum term was met in January 2016, she neglected to come in and cancel her membership at that timeHer membership balance currently reflects a declined monthly memberships fee for September and October 2015, as well as January through may 2016, totaling $(including the $in late fees, one for each of the missed payments.) We have agreed to cancel Ms ***'s membership and will agree to waive all the late fees, bringing her total balance to $She will be able to pay the remaining balance as she pleases, and will not be billed for further dues

I highly do not recommend this businessI moved out of the area months ago and wanted to cancel my membership and be refunded the amount since I moved out the area, which I had documentation forI called the business and they told me to email them showing proof of my move with datesI sent that email May 19, and I'm still waiting on an answer backI called last week to see if there was an update and spoke to *** said I couldn't cancel the account over email and I would have to come in personI'm not driving two hours just to cancel my gym membershipI asked *** to speak with the general manager when he gets inStill haven't received any response from themI filed a complaint with Planet Fitness Corperate and RevDex.com, to have them address this

I joined this club a couple of months and I was explained all fees and datesEven though the young lady had a paper with the correct dates on them she told me a totally different dateI was charged $which was not in my account in that time because I knew what date I was originally toldI called and talk to someone and she just explained the dates over and over but addressing the issue I called aboutWhen I asked for a manager, I was told he is going to say the samething she just stated
Product_Or_Service: Gym membership

In reference to complaint ID *** signed up with us for the black card membership, that membership has more perks than just our $monthly plan*** agreed to all the terms of the agreement at the time of sign upPlanet Fitness is a gym, we are not a tanning salon, yes
we do have tanning beds at our facility which is one of the perks of the BCM membership but the main focus of our business is a gym, BCM members get access to the entire gym and the perks include, free guest privileges, free access to all of our locations nationwide, 1/off water and Gatorade cooler drinks, free use of hydro massage beds and massage chairs, free tanning and unlimited fitness training with a certified fitness instructorAs you can see the tanning end of this contract is a very minimum part of the membershipI understand *** is upset she can not utilize our tanning beds but she signed our contract which states in there you must be or older to use the tanning facilities*** can use everything else that is included on her membershipThe BCM membership is a month program which she was aware of at time of sign up, to cancel before her year is up a $buy out fee is requiredThat fee can not be waivedIf *** stays with us for the rest of her year contract than she may cancel free of charge, This was all stated and signed off on at the time of sign upIf you have any questions please don't hesitate to ask

Hello, We are sorry to hear that you are having troubles with your cosplayOur record shows your order (***) has refunded on November *, The transaction ID is: ***Please let us know if you have any other questions Thanks, Cosplay Shopper Customer Service
team

It isn’t anything huge, but for accuracy purposes, the total amount of the refund requested is supposed to be $59.05, but I accidentally stated it as $ It’s a small error, but would like that corrected if the details of my complaint are going to be publicly posted Also, the
business has not responded to my complaint through the Revdex.com website and it has been almost a week since I filed my complaint(Revdex.com made changes for consumer per request)

The manager is a liar and the person who extended my membership gave misleading information in order to induce me into a higher priced membership I was told that signing up for tanning would NOT make my entire membership extend for an additional year and this was a fraudulent lie The manager did not call me back ever, and ignored my first two letters I want this membership cancelled immediately because of the misleading and information that I was given I can prove I sent to letters, please ask them for proof of their responses to me
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***