Planet Fitness

Mr***,
If you scroll down on the contract that you signed and agreed to, located on section Cancellation rights, it states, "THE WRITTEN NOTICE MUST BE MAILED BY CERTIFIED MAIL TO THE FOLLOWING ADDRESSes: (List of our locations)" Your membership will remain active and continue to draft until it is cancelled per the membership agreement Also, I would like to note that the email address that you sent your "request" to is not a valid email address and is no longer in use A certified letter ensures that both parties receive a copy or receipt of the cancellation request and a cancellation done in person does the same, because the member receives a carbon copy of the cancellation form signed in the locationRegards,
*** ***- CEO/COO

*** *** ***
*Of The Revdex.com We have received your complaint pertaining to the ID of ***This Member signed up to our facility online, in which she had to provide an
e-signature and received a copy of her Membership AgreementAgreement Number *** Stated the following.- Your Monthly Membership Fee will be billed to the account below on the indicated date for the indicated amount per month plus applicable taxes until you cancel in accordance with this agreement- This membership has an indicated month minimum term (not to exceed months)- If you have a minimum monthly term, your account below will be billed for a minimum of months and will continue on a month to month basis at the monthly rate above until you cancel in accordance with this agreement.- Your Monthly Membership Fee is guaranteed so long as you remain a member in good standing including payment of all monthly dues and will continue to be billed on or around the anniversary of that date each year thereafter until you cancel in accordance with the terms of this agreement.- An Annual Membership Fee will be billed to your account below on the indicated date for the indicated amount and will continue to be billed on or around the anniversary of that date each year thereafter until you cancel in accordance with this agreement.- To cancel your monthly membership and stop the billing of the monthly membership fee on or around the 17th of the month, the club must receive written notification delivered to the club by the 10th of the month either in person or preferably via certified mail to the club address listed abovePlease note it may take up to (7) business days for any membership or billing changes to take effectIn order to cancel your membership prior to the billing of the Annual Membership Fee, The club requires written notice delivered as described above no later than the 25th of the month before such billingThe Annual Membership Fee is fully earned when received and is non-refundable.- If your monthly membership has a minimum term, and you wish to cancel your membership before the end of the term for reasons other than those listed in section of this agreement a $buyout fee is required.We have no record of any attempt to cancel this membershipAs a courtesy we will process the cancellation nowI hope this helps clear up the issueI will be reaching out to MsArmstrong and trying to see if there is anything we can work out with her. SincerelyCecelia M***Manager| Planet Fitness Butler

I apologize for our delayed response for ID: Our policy for canceling a membership with Planet Fitness is to cancel in writingThat can be done by stopping in the club or via certified mailIn order to avoid paying the annual membership fee that is billed on February 1st, we must have
the cancellation in by January 25th.Mr*** did mail us a letter; but It was not certified mailIn his letter he dated it January 24th, however the club did not receive his letter until January 27thWe did cancel him the day we received the letterUnfortunately it was not received in time to stop the direct auto withdraw. We are reaching out to Mr*** to clarify his addressWe also are going to refund his annual membership fee this timeIn hopes that he would considered rejoining Planet Fitness in the future.If there are any future questions, comments, or concerns please feel free to let me know!Regards,Casey ***Planet Fitness*** ***

DO NOT GET A MEMBERSHIP!!
I had a member ship for a yr and a half and only went maybe three timesI lost my home my job and my car due to company closingsThey don't care no matter how much proof you presentI continued to pay despite the lack of integrity this company holds
I have been trying to cancel for a yr and they keep asking for more and more moneyThey bounced my account again today!! They are lynchmen, bulliesThievesZero compassion zero customer serviceI have paid and paid and paid and they can pull up my account and see I never used thier product but still somehow can justify the charges
I am so emotionally stressed from thisHow can a company have so little respect or concern for its customers?? It's disgustingI thought when I got out of High school the bullies would stop beating me abusing me and stealing from me but no it rolls into corporations like Planet Fitness

To whom it may concern: I am responding to the complaint filed by Mr***, ID # ***This member signed a contract for a Black Card membership which does have a mandatory minimum month termAfter months of payments, more monthly payments of $(or $40) would fulfill his
obligation at which time he could cancel his membership without being subject to the $early cancellation buyout feeHe could cancel after months but would be subject to the $early cancellation buyout fee. We do offer a Membership Freeze for verified medical reasons only at times of illness, injury or medical conditionsThese are limited to the time indicated as necessary by a physician up to a maximum of monthsIf this occurred monthly dues would not be charged during the time of the freezeMr*** indicated that he was in between jobs which is not a justification for a freeze in terms of the membership agreement. To cancel a membership, as clearly stated in the membership agreement, the club must receive written notification delivered to the clubThis can occur in person (cancellation forms are available at the club) or via certified mail sent to the clubMemberships cannot be cancelled through email, texts or phone callsIf Mr*** wants to cancel and the hour drive from *** to *** is not possible, he may send his request to the club via certified mail. Lastly, in order to cancel a membership all balances are required to be paid in fullAs there is a large balance in this case, this will need to be taken into consideration. Sincerely, *** ** ***Managing MemberPlanet Fitness, *** **

I have reviewed the information in Mr
*** complaint. Planet Fitness does not take any complaint lightly I have communicated with the staff at the Madison (Mineral Point), WI location in order to better understand the situation Additionally, I also took the opportunity to reach out to Mr*** directly
As Mr*** requested, his membership has been cancelled and his account has been waived of all balances
After my phone conversation with Mr ***, we both feel that this resolves the situation Unless I hear different, I will consider this case closed
Have a great day!
*** ***
Planet Fitness

(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response, I am horrified that you would call a customer a liarI called in multiple times after being denied access for being an honest personYour front desk did not even know who I was until I mentioned the other accountNow to hear that you will not refund the money yet are still charging me for two accounts is mortifying! I was not offered a credit, You did offer to allow payment options, that is true, however, I am not paying for something I did not useIf I had never contacted you guys again and did not allow you to charge my account anymore, you would of never heard from me againOut of good faith I wanted to give it another try, but you are being uncooperative I was told to call corporate and was even provided the phone number from the manager at this facilityIf this is who is responding, you should be ashamed of yourself, if you can even recall our conversation, I am not paying anymore into this facilityI do not owe money for something I did not use

Having trouble getting memebership cancelled and a refund for overpayment
I started a year membership in April of for per monthThe first payment came out April 18th, After a year was up I let them know I was cancelling my membership since I was moving and with work didn't use the gym anymoreI noticed after about months in August of that I was still being charged per monthI called and they said they would fix it and I wouldn't be charged anymore so I was fine with thatI then saw months later I was still being charged so I went by the gym and questioned themThey said they didn't have an active account for me and couldnt find my file so they said I shouldn't be getting chargedWell here it was going on December and I talked to corporate and they said their was nothing they could do since it was a franchise locationI talked to the manager on the phone and somehow they found my file this time but told me to come back up their and fill ou

Today I received another letter regarding complain *** that the member *** *** did not feel that the problem was remediedI have sent him an email to let him know that I have issued a refund to him for the $annual fee that he was charged on Oct The terms of his agreement state that he would have to cancel by Sept so that the annual fee was not submitted but he didn't cancel until after the fee was actually billedTherefor we had to wait until all annual fees from all members cleared the bank before issuing any refundsMr *** was approved for the refund and it is being processed at this timeThat $will go back into the account that it came from within 7-days. Thank you, *** -- *** ***Club Manager | Planet Fitness (p): *** *** *** * *** ** ***

*** ***’s member was cancelled today with a refund of the last months per membership agreement, plus an addition month for her troubles. We have not received any cancelation letters from member nor has the member came into the facility to cancel to the best of our records. Ms
*** has never attempted to contact me at the facility as I have been the General Manager since we have opened in and this is the first I have heard of any issues regarding her membership. In addition Ms*** has used her membership during the time she feels a refund is dueChehistory as follows: 01/23/11:AM 09/25/01:AM 09/10/10:PM 09/02/09:AM 08/15/04:AM 07/15/12:AM NO CHECK IN IN DAYS 02/27/10:AM Tanning IMPORTGROUP IMPORTGROUP 02/27/05:AM 01/18/04:AM 01/12/05:AM 09/20/07:PM Massage Chairs IMPORTGROUP IMPORTGROUP 09/20/03:PM 07/16/09:PM 07/15/09:AM Hydro Massage IMPORTGROUP IMPORTGROUP 07/14/09:PM 05/08/10:PM Tanning IMPORTGROUP IMPORTGROUP 05/08/09:PM 05/08/08:PM 05/07/08:PM 05/06/08:PM Including a check in for January of this year from a club outside of our franchise clubsThe monthly dues for her membership equal $per month= a refund of $64.23. Our billing processor asks to allow 5-business days for the refund to go back into the checking account on fileI have attempted to contact Ms*** this morning with no successI will try to reach her once again to inform her of the refund equaling $in three separate transactionsWe are always more than willing to help our members with any and all issues regarding our clubs or memberships. If Ms*** is able to produce emails of cancelations I would be able to further assist

I joined Planet Fitness on 4/25/ The rep had issues entering my info & finally did it on my cell phone I was informed there would be a yearly fee in June & not noticing it in the email, I thought it would be mid to later June when I'd be charged There were only a couple of things I used there & I was planning to cancel I've been doing physical therapy at KORT which my insurance is covering, and I didn't really think my Planet Fitness membership was going to benefit me Workers were generally behind the counter or cleaning & didn't help with machines I tried to leg presses, because I wanted to work on lower body, but both leg presses hurt my knees The cleaners that you're required to wipe the machines down with bothered me too I have allergies & asthma & am sensitive to many cleaners I was planning to just finish out May, mainly just to bring my daughter I basically killed time while she exercised as my guest with the Black Card membership

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The membership was cancelled as of February 16th,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Planet Fitness advertises unlimited guest privileges on both the website and in print material The attached Black Card membership privilige sheet is not the one I was given, nor was it discussed at time of purchase Planet fitness needs to remove the word "unlimited" in its placement preceding "guest" and "tanning" It is deceptive to make this claim and then limit terms with fine print
Regards,
*** ***

Initial Business Response /* (1000, 5, 2015/06/11) */
Manager reached out to managerResolved
Hello ***,
Thank you for getting back to meIt is the affinity plus accountI had used it with my previous membership so I was surprised to see this going onIf you could credit one month of
membership that would be greatThank you for getting back to me
-***
Initial Consumer Rebuttal /* (2000, 7, 2015/06/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: Revdex.com of Metro Washington DC">Date: Fri, Mar 13, at 9:AMSubject: Fwd: Revdex.com - ID # *** - *** ** *** ClaimTo: *** *** ---------- Forwarded message ----------From: Donald T*** Date: Thu, Mar 12, at 12:PMSubject: Revdex.com - ID # *** - *** ** *** ClaimTo: [email protected] *** ***,Thanks for your notice received on March 10th from your office regarding the claims made by *** ** *** about the status of her Planet Fitness account, and that of her husband, *** ***.Unfortunately, the information provided to you is inaccurateThe combined accounts for *** and *** have a Balance Due of $239.92, which has accumulated over months of non-payments on their part, including their Annual Renewal Fee in October 2014.We have made several documented phone calls to them along the way, however, we have not had the courtesy of a response from them on their account payments.No registered letter was received from them for cancellation of their accounts, and that is a requirement specified in their Club Membership Agreement. Please note that there are very easy ways for any of our Club Members to cancel their accountWe handle these with no-hassle every week of the year with people moving, changing jobs, or simply wishing to cancel because they don't have the time to use it as much as they thought they would when they signed up.Either the Club Member personally comes into the Club and notifies us of their request to cancel, and we take care of that quickly right on the spot, as we have no long-term contracts or agreements......it's basically month-to-month, or they send us a registered letter for that cancellation purpose.If a Club Member has a balance due from the past months, they are required to make that past due payment in full at the time of cancellation, and then no further charges will be accumulated, and they have no further obligations.We have Customers who decide that they want to cancel, for whatever personal reasons they may have, and that's part of the unique flexibility provided by over Planet Fitness Clubs across the USA.However, when they know that they still have monthly obligations that have not been paid, they sometimes come up with creative approaches to not fulfilling their legal responsibility for payments. Sometimes, this includes going to the Revdex.com, and filing a complaint, and then we have to respond, as we are doing in this case as well.We will agree to dramatically reduce their outstanding obligations down to $per person, for a total settlement of $58.00 on their account this month, March Then they are still free to use any of the Planet Fitness Clubs that we have in PA and NJ during this month, and even all of April as part of that settlement offer(Ephrata, Altoona, Coumbia & Millersville, PA and Millville - NJ).They can contact us directly at anytime for the handling of this final transaction and their termination of their Planet Fitness Club Membership as of April 30, 2015.Sincerely,Don *T***, Asstto the President & CEOEphrata, Altoona, Columbia, & Millersville Planet Fitness Clubs - PA
Millville - Planet Fitness, LLC - NJCell ####-###-####

Hello, Complaint ID #*** in regards to member *** *** had transferred home locations and seemed to be confused on which was his current billing locationDue to his inconvenience, we have decided to refund the charges from June 1st, to December totaling $
We will be in contact with *** *** regarding the status of the refundOur refund process will typically take to weeks to be received. Thank you, --*** ***Operations ManagerPlanet Fitness

I went into the center in May, and asked my membership be canceled I was told they do not prorate so it would be done June 18th On August 18th I noticed I was charged again and mailed a letter again asking my membership be canceled
My membership is STILL not canceled

When Ms *** submitted the letter to cancelWe did receive the letter and called her the same dayWe let her know there was a past due amount of $30.05, which would be due prior to us cancelling her membershipNotes are in the file for 05/15/stating we had called her Membership
continued to bill Ms***.On 8/23/she called again and notes were put on her file as well (about $ being owed).There has been no attempt to pay the $ that was due at that time.I will contact member and resolve with her