Planet Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

9/29/ Good Morning! When a member signs up with Planet Fitness. They are asked to review the member document and make sure all information is correct and valid before signing the member document. The agreement was signed on 7/5/stating that all information provided was correct. Including the name on the agreement of *** *** as well as the billing information that was provided by *** *** ending ***. The name was changed after the membership was signed and printed by someone at the Orem Club. All memberships are individual and not connected in any way to another membership. Therefore *** providing his membership contract does not apply to this situation. His name nor his billing would be connected to another membership in any way All my letters, emails, and texts are very generic because they are sent to over members at one time, so they are only personal by name as well as the account balance owing. As for the correct spelling of ***’s name. I am showing it was changed at the club after the membership was signed and printed. I did not change ***’s name. As per ***’s statement that “TAMMY ADMITS THAT IT WAS COMPLETELY CLEAR THAT MY BROTHER WAS NO LONGER USING THE GYM” again, Planet Fitness does bill on a month to month basis not a usage basis until the membership is cancelled. This is stated in the member document that again was signed on 7/5/ I am sorry for all ***’s troubles regarding his brother *** ***’s membership. The fact is: *** has never paid Planet Fitness a dime since his membership opened for his monthly dues. His billing has been bad from the start. Whether it was because wrong information was provided, or because someone entered the billing information in wrong, the fact remains ***’s membership has never been paid, EVER. We tried on several occasions to contact this member with no response. Once response was made member’s brother *** never followed through with the proper steps in cancelling ***’s membership nor did he follow through with his promise to pay the past due amount owing. Planet Fitness has never heard one word from *** himself. He has never tried to contact us or tried to resolve this issue We have done all we could to help this member outWe have tried working with his brother, we gave him months to contact us and pay the bill. We have provided the proper steps in cancelling the membership. We even as a courtesy to member waived his late fees Tammy R***Planet Fitness Member Accounts [email protected] 435-258-

Ms*** was contacted on 7/5/via email that was providedWe have since been in communication with one another regarding the situationMs*** was made aware that our cancellation policy states that cancellations can be done in-club or via certified mailIf a receipt for the certification label is provided, we would further review refunding any money that was taken out during the longevity of said cancellationTo prevent any further monthly charges, we have since had the membership cancelled and Ms.*** will receive an email as documentation for the current cancellationAgain, until proof is provided of the original cancellation, a refund will not be authorized

We have finalized the case with *** and have resolved the issueThere was another member who incorrectly had *** billing info on fileWe have cancelled that membership so *** will not receive any further charges to her accountWe have also refunded her for the months she was charged after canceling.Thank you, have a great day!

Revdex.com:I did receive a voicemail message from the club They said they cancelled the membership and that is really all I wantedAlthough I found the excuse for not being able to cancel over the phone or online ridiculous, I was not aware I could do it by mail and that is the route I should have taken
The issue has been fully resolved.Sincerely, *** * ***

Member signed his agreement onlineI have attached the agreement which states in order to cancel the membership there is written notification required via mail or in personThank you

I have emailed with the general manager about my cancellation, spoken with her on the phone, and sent a letter requesting my account be canceledI am still being charged for monthly dues even after she has assured me that my account was canceled and that a refund would be made to my bank accountI do have emails available and dates as well upon request

Revdex.com:
They gave me a refund of $*** in July not June, I cancelled in June! The annual fee of $*** was chargedThey're very unprofessional!
Regards,
*** ***

The membership information I provided shows use of the club by *** at this club. When we were contacted about this account originally and the full refund wasn't on the table, we requested she come in and cancel the account which per our notes she was supposed to come in and do before the next billing cycle. This DID NOT HAPPENThus our billing system WILL bill the account automatically. The use of this club is clearly stated in the documentation I provided yesterday. All we required was a cancellation in personNOTHING MORE. The only refund I will offer is for March. At Aside from that she used the club which constitutes the usage paid for. Again, I will stressAll we needed was for her to come in and cancel in personThat's it, and nothing more would've been billed.We DID cancel the account after it seemed no one could come down and take care of the cancellation in person, which was against our policyIn good faith

To Whom It May Concern:We have reviewed Mr*** ***'s concerns regarding our Dewitt locationAs we are sorry to hear Mr*** is deciding to leave our club we would like to take this opportunity to make it rightOur club manager Rich will be reaching out to Mr*** this week to inform
him of a refund proposal we have submittedThis refund has been approvedMr*** will see his refund check within four to six weeksAttached to this email you will find a copy of that approved refund proposal. Thank you for your assistance with this members complaintsWe hope that everyone is happy with the outcome.Sincerely,Jason K***Regional Manager (Planet Fitness of CNY)

Two years ago I signed up for membership at planet fitness, and never received the membership card to utilize the services
I signed up for planet fitness at South Nova Rd, Daytona Beach, FL on June 30th The monthly bill was set up to come out of my checking accountWhen I went to the location I was told that they were out of membership cards and ultimately I never received a card to utilize the servicesA few months later I was displaced from my home due to a tree falling on my apartment after the hurricaneI ended up moving out of state around that timeThey of course continued to charge my account monthly, although I never received a membership cardTime went on and I called the location to have my contract cancelled ( I had waited until after the year contract was up)I was told by the representative Christine(sp) that I needed to come inside the gym to cancel the membership, although I had explained to her that I was not able to return to Florida to do th

I received the attached letter from *** *** this weekAll has been rectified and I have provided the email correspondence with *** below:***,My name is *** *** and I’m the Director of Operations for this territoryI want to apologize for the lack of information that was provided
to you upon your sign up with our Black Card MembershipWhat you experienced is exactly why we train our associates to further explain that once the month program has been completed it then will continue month to month with no cancellation fees after that pointThis is not the information that you received and we would like to make it right for youOur Manager, *** ***, at our Tempe location will be submitting a refund for you for the months dues plus service fees that you just recently paid at the club totaling $He will be sending the refund to: *** *** *** **.Maricopa, AZ 85138You should expect the refund check to be to your address by the end of next weekThank you for your patience and we apologize for the inconvenience that you experienced with us.*** ***, Director of OperationsJeg/Tuc-Fit LLC Planet Fitness###-###-####

I wanted to email you and let you know that we resolved the complaint about our Planet Fitness in Hazlet regarding *** *** ***. The complaint ID # is ***I went ahead and contacted him last month and waived all service fees for him and his wife and than I canceled their memberships as requestedPlease update our public records with this complaint that everything is now resolved*** *** and his wife are very happy with the outcome

Customer was refunded 30.05. All payments are due on the 17th of each month for all members.If a member wants to pay in advance they have to do it by the 10th because the process starts to go to their bank and is taken out on or around the 17th of each month depending on the day in which the 17th falls on

I am rejecting this response because: I took a letter into the facility and spoke with several peopleIronically the staff member that was suppose to cancel my account no longer worked thereThen it was back and forth and someone would take care of it and the issue was passed aroundNo one has done any follow up from your company until I filled a compliantNow I get a response in less than hoursIf my membership didn't start until 12/2/then why has my account been charged for annual fees prior to my membership month? Its conveniently your process breakdown from your staff is my faultNo wonder you have so many billing compliantsYou can check your records I've never worked out since 12/2/This is a non committal contract that never terms .Thanks for confirming the break down in your process that fact the management team does not have notes on my acct is exactly my problem! No one did nothing! I want a refund and or partial for 12/2/to currentI should at least get yr and annual feesYou have already charged me another annual fee and December fees also!

Clean Health Nutrition cannot locate this buyer without an order number plus this buyer's email address has changed twice since From *** *** Plus the credit card information expired 04/

Management in the Enid, OK gym is not goodOvercharged for my membershipWent to complain, manager said fees went upI quit my membershipBusiness still takes out fees and monthly costsEven though quit, mgr refuses to give refund and failed to stop auto drafting my accountI had to stop it at the bankCrooks!

Hello, We received the complaint about the billing issue with this memberWe waived out $which was over the $she originally requestedOur regional manager has tried to get in contact with this member to let her know that we waived out the $Also to remind her that her bank account
needs to be updated so she will not receive any late charges in the futureIf her billing does not get updated at the location or online she will continue to get a $late charge each monthPlease contact us if there is any further questions about this issueThank you, PF Management

My husband and I both sent letters, that have been reveived, telling this planet fitness to cease taking payments out of my checking accountThey once again took -per person outSince there was no money in there, an additional -per person was charged

In a phone response with Revdex.com staff the company said Consumer owes $so there is nothing to refund