Planet Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The Chicago little Village location is poorly ran by a bunch of kids that don’t have the slightest clue on how things workI talk to a young man about canceling my account and was told I could as long as I paid a fee to cancel or since my year was up I didn’t have to renewSo a month later I am slapped with a maintenance feeWhen I went in on the day it was taken out they explained to me that I should have came in before the 25th even though the young man told me differentlyI asked the manager that since I’m canceling at the very start and wouldn’t even use the facilities for the new year he instructed me that he couldn’t and my money was just lossI am going to warn as many people as possible to not go with this companyThey will charge you for services that you have cancelled and skip out on telling you what you should know This company is very miss leading and not very good with treating their customers good

Planet Fitness as a Company cares about all members and we strive to offer 100% customer satisfaction Mr*** can reach out to Upper Management at any time by emailing, ***. In Mr***'s situation, we have no record of a phone call, and by his admission, he does not have a name as to whom he spoke toAs a result, we have to look at the documented contract we have on file to base our decision*** *** cancelled his membership in person following the complaint he filed with the Revdex.com and when engaging in conversation with the General Manager, the reason for cancelling he stated "It's not you, it's upper management" and refused to speak further about the matter As a result, we have no choice but to deny the refund. Thank you, Planet Fitness New Mexico Management

At the time Planet Fitness' ad campaign was all about "no money down, no commitment" and they had plenty of play over the radio stations. This is a screen shot from archive.org and from my bank's page with the charges http://web.archive.org/web/20161201082308/https://www.planetfitness.com/membersh...⇄ I think it is ridiculous that I can sign up for service and be billed IMMEDIATELY over the internet, but that they require (7-days) notice IN ADVANCE, of cancellation that must be done in person or by letter. 2) The first time I was aware I was under any contract was when I attempted to cancel in person at the New Hartford location. I did not do so because I was informed of an Early Termination charge 3) The two updates to my billing information were after I attempted to cancel. I felt powerless and I changed my billing information to an incorrect account number to prevent any future charges. Upon reflection I decided that was not and honest was to handle the affair and I changed it back 4) I likewise did not notice the actual charge to my account (vs 20.05) until my investigation 5) As I stated I have not used any of Planet Fitnesses resources other than picking up my card and attempting to cancel. No visits to their facility, no use of their massage chairs or tanning beds and no use of any discounts 6) I really feel that if I am obligated for a year, it is deceptive to list it as a monthly fee right next to one that says no commitment in big bold letters7) Nowhere is there a heading for Frequently asked questions (again upon this investigation it does exist below the "contact us" section, but what business doesn't have FAQs easily accessible? I would answer my own question with one that engages in shoddy practices)8) Their proposed solution of not being willing to meet me anywhere in the middle on this matter is telling.Thanks again for your help ***, I apoligize for my tardiness in getting this sent along. It took my time (and some assistance) to figure out how to do this, obviously I am not great at computers. I appreciate you taking another look at itI have no use for this plan. I would like to cancel it immediately. I
would accept them waiving the early termination fee and crediting back
the july charge as well (as I attempted to cancel it prior to that
charge) as the overcharges each month. I can accept having to pay for
the monthly charges for while the plan was active and I chose not to use
it$total credited back to me. ETF waived
and a canceled account. Planet Fitness and I will never have to have
contact again

complaint #***
This note is to inform Revdex.com that I have resolved my consumer complaint with this business I went in person an canceled my membership in person once again, business refused to offer a refund for previous months

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I went in in person twice to cancel and was refused
Regards,
*** ***

I used to go to Planet Fitness located on Gun Highway in Tampa for many yearsIn the last three years I moved to Land O Lakes but I decided to keep
my membership on the same place even though it was not close to my houseIn September 2017, I decided to visit the local to cancel my membership (they just do in person)Unbeknownst to me, when I arrived to the location, I was informed that Planet Fitness on that location no longer exist I was informed that the new location was on Water Avenue which is very far away from my houseI asked if they had informed the member that the address had changedThey informed me that they sent communication by mail, Facebook, etcNeedless to say I have never received any communication from them, either by mail, email of phone callsI don't have Facebook so it would be impossible for me to received any communication through itI asked the manager from the new location that I was never advised of the new address and she said that unfortunately

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
The entire response from the rep @PF states the only way to terminate your membership with PF is to complete their paperworkyet I haven’t been charged since I spoke to him on the phone and did nothing any differently with him than I did originally ....a verbal termination of my membership I can assure you there was no communication in regard to the charging of the full year in the months of August and October It’s unfortunate that the basic act of customer service is so lacking in this company that boasts an image of individual respect and self empowerment I realize this is one isolated franchise and sadly reflects the entire company
Regards,
*** ***

I began trying to cancel back in August of last year but they still continue to bill meWhen I tried to use the membership, they say I owe money
In August 2016, I fell ill (I have Lupus)Since I was unable to walk, I didn't need a gym membershipI cancelled by going there with a letterThey said I had to pay a termination fee and I said that was fineThe billing stopped immediatelyIt began again in September so I sent another letter to cancelThey have been billing $monthly sinceContract ended in January, but they still billI sent a friend to the club, with a letter, had him video the interaction for proof and they still say there's nothing on fileI am now in Colorado and back in good health and am near a club so I decided that since I can't cancel, I'll just use it againI can't do that either! They say I have a past due balance from August, when I canceledThis is straight up fraud and I want the billing to stop now

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Who did you speak with and why were you refused? Planet Fitness Norwood

We have reviewed Ms*** complaint and have submitted a refund for $It is our hope that Ms*** is satisfied with this solutionTell us why here

We have reviewed the information in your complaint. Planet Fitness does not take any complaint lightly. We have agreed to your desired settlement Per your request, your
account has been cancelled and your buyout fee has been waived Furthermore, we have waived all balances on your account. We hope that this resolves your complaint, and that you have a great afternoon!Sincerely,
*** ***Director of Operations - Planet Fitness

***See Attached***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

The complaint we received was in regard to the double billing of one of our members, *** ***We had *** *** do a full search of the system for *** account number to discover that it was not only linked with her account, but another member's as well, We immediately removed Jamie's
billing information from the wrong account and contacted that person to notify thern that we needed updated billing information and that the account would be cancelled until we received that information. We then went through *** provided bank statements and her A/R history in our system to figure out exactly how much was owed to herAfter thoroughly going through everything and triple checking our calculations, we came to the conclusion that we owed *** *** $417,90, This was derived from the following charges.- months of double billing for $($299.85) - month of double billing for $20,($20.05) -annual sees of $a piece ($78,00) - service sees (according to bank statement) of $a piece ($20.00)Our local corporate office cut a check for the amount of $and it is being delivered to *** home gym (Planet Fitness ***) early the week of June 15"*** has since been notified that she will be refunded in full and that she can pick the check up the week of June 15"The manager of the club will give her a call as soon as the check arrives,If you require any additional information, please give us a call at ###-###-####Thank you,
Dan Z***

Planet fitness is the worse gym in the cityTheir staff is unethical, unprofessionalTheir facilities are way too full of people where you are not free to use the area as you pleasePeople are always waiting on you to grab the weightsI brought a gallon of water with me and I was told that was a problem because I even scanned my idThe staff member acted rude while delivering the information making me feel not wanted there as a customer

I joined Planet fitness for a quarter promotion...I paid extra for them to prorate me for the remainder see of the month of November or so I thoughtI was told nothing about monies be g deducted out of my account in November...all I knew us that I owed for the month if December and I would pay an additional in JanuaryI was never given copies of a contract nor was I explained all if the termsAll I left with wad a Planet Fitness tag and the understanding of the in January that he repeated over and over.when I calledthe young man said hello...and I guess you are calling about us taking money out of your account.....before I could ever get it out of my mouthHe talked over me many times...leaving me no opportunity to speakHe told me he did not care what I did about my membership....the terms were the terms

HelloIn response to *** *** the employee that she is talking about (***e) made a note on this members account explaining that *** *** called on 9/16/at 3:03pm *** *** told the employee (***e) who has been with the company for over a year, that she wanted to cancel
***e told her that if she wanted to cancel that her membership expires on 9/28/16, any time before that it would be a buyout fee, per her agreement*** ***s, agreement started on 9/28/and she is out of her one year commitment on 9/28/16, after that the membership goes month to month until the member cancels within the accordance of the agreementThis is stated in the agreement as well*** *** did make a statement to the employee ***e that “no one ever reads those things” referring to the information contained in the agreementWe are very happy to help *** *** with a refund of Octobers membership dues, plus we have cancelled her already and we have sent a refund request as of today 10/25/for October billing of Refunds will return in her account in 7-business days. I have tried to upload a copy of *** ***s agreement, but the system keeps giving a errorPlease let me know how I can send a copy to the Revdex.com for reference. Thank you. *** ***

Ms***, signed up for a membership with Planet Fitness on 02/08/She signed up for a Black Card Membership, which is $per month (plus tax) with a month minimum termShe signed in person and according to the agreement, has authorized Planet
Fitness to bill her account or credit card for her monthly duesYour account will be billed on or around the 17th of each month for the amount of $(plus tax)As seen on account holders check in history, she has been checked in multiple times during the duration of her membership. Members of Planet Fitness do have an option to freeze their accounts due to medical reasons. All we ask of the members is to provide a doctor’s note so that we can scan into the members profile To date, we have not received any form of notice from her doctors so that we can freeze her accountIf Ms*** is able to provide a doctor’s note from during the time period of February and March, we will be more than happy to issue her a refund for that time. Feel free to contact me with any further questions
Regards,
James Cain
Planet Fitness Regional Manager
Austin, Pflugerville, Round Rock, Killeen, and Waco