Planet Fitness

Deceitful advertising by Corporate.
Last year I joined Planet Fitness in ***. I have dual residence. One summer and one winter residence. One of their corporate selling/advertising services indicates you can visit any PF in the work by obtaining their black card for an additional fee. Because I have dual residence I wanted to use their gyms during my stay in either state (MI or NC). On January 23, 2019 I was informed by the NC location that I was limited to 10 visits per month as a guest. I was shocked. No where on the corporate site, which I research prior to joining, does it indicate there are limitation. It specifically states you can visit any PF location in the world. Which you can, however there are limitations. I've complained to their corporate office via the standard 'contact us' button on the website. I received a standard reply: 'They are all independently owned, please see the local store for questions'. No other recommendations. PF corporate needs to put a disclaimer on their site indicating possible limitation when going to your non-base location. Very dissatisfied with this unpublished policy.

I am rejecting this response because: I took a letter into the facility and spoke with several peopleIronically the staff member that was suppose to cancel my account no longer worked thereThen it was back and forth and someone would take care of it and the issue was passed aroundNo one has done any follow up from your company until I filled a compliantNow I get a response in less than hoursIf my membership didn't start until 12/2/then why has my account been charged for annual fees prior to my membership month? Its conveniently your process breakdown from your staff is my faultNo wonder you have so many billing compliantsYou can check your records I've never worked out since 12/2/This is a non committal contract that never terms .Thanks for confirming the break down in your process that fact the management team does not have notes on my acct is exactly my problem! No one did nothing! I want a refund and or partial for 12/2/to currentI should at least get yr and annual feesYou have already charged me another annual fee and December fees also!

Clean Health Nutrition cannot locate this buyer without an order number plus this buyer's email address has changed twice since From *** *** Plus the credit card information expired 04/

Management in the Enid, OK gym is not goodOvercharged for my membershipWent to complain, manager said fees went upI quit my membershipBusiness still takes out fees and monthly costsEven though quit, mgr refuses to give refund and failed to stop auto drafting my accountI had to stop it at the bankCrooks!

Hello, We received the complaint about the billing issue with this memberWe waived out $which was over the $she originally requestedOur regional manager has tried to get in contact with this member to let her know that we waived out the $Also to remind her that her bank account
needs to be updated so she will not receive any late charges in the futureIf her billing does not get updated at the location or online she will continue to get a $late charge each monthPlease contact us if there is any further questions about this issueThank you, PF Management

My husband and I both sent letters, that have been reveived, telling this planet fitness to cease taking payments out of my checking accountThey once again took -per person outSince there was no money in there, an additional -per person was charged

In a phone response with Revdex.com staff the company said Consumer owes $so there is nothing to refund

Complaint: ***
I am rejecting this response because:Although I was not able to respond to your email earlier, the issue between myself and Planet Fitness is not resolvedWe are at an impasseThey contend that I am still an active member of their gym and continue to bill me (with late charges) each monthI am appalled at their practicesTo recap: I joined Planet Fitness in Eatontown, NJ, in January with a one year contractI moved to *** in August I telephoned them in Septyember to cancel my membershipThey replied that I had to come in person to end a membershipI was unable to do that, so I paid membership dues for September - January without being able to go to the gymI visited New Jersey in January and went to Planet Fitness to cancel my membership in person as they had requestedThey said that I was one week too early and had to come back the following weekI explained that I was going back to *** and would not be able to come back during the next weekThey said that they could do nothing for me. I see in their response to my complaint that they say that this is their policyI do not agree with thisAny manager could have printed out something for me to sign when I was there and then inputted it into the computer the next weekBy paying for the months of September - January without being able to use their facilities, I more than paid any cancellation feeThis truly is unconscionable. The manager of Planet Fitness telephoned me to say that he would dismiss the late fees if I would pay the monthly dues for February 2015- April I did not accept thisI feel that my membership should be canceled as of January and any charges after that point in time be dismissedThey will not do thisTherefore, the impasse.Any help that you can lend in this situation will be greatly appreciated
Regards,
*** ***

Plant fitness is endangering the health of there customers, instead of providing sanitary wipes, they ask you to use a towel some one eles have used prior to you to wipe down equipment, the is very unsanitary, because a build up of swet is no the towel from every one that uses it, this can cause a serious bacterial infection, and this is the reason I did not join their gymWhen I questioned the person who was giving me a tour about this issue she said it would be fine obviously they are not educating the people who work for them, you sould never use a duty towel to wip a surface clean

Good morning ***,You inadvertently sent a Revdex.com Complaint to the club location. All complaints need to come through the main office. I did speak with the Manager at our Ithaca location and she provided the information below. We have also attacheda copy of ***'s membership
agreement. We value each and every one of our members. It is our goal to go above and beyond to try to resolve any issues thatmay arise. However, after reviewing the information provided to me, by our Manager, we cannot at this time provide arefund to ***.Kindest regards, Diane A. D***Diane A. D***Accounting AdministratorPlanet Fitness Business OfficePO Box 689New Hartford, NY 13413 ###-###-####fax ###-###-####***@***.net Revdex.com Complaint ID: *** After review of *** * ***'s (Previously *** ***) complaint, there is no record of cancellation other than August 1st Our records indicate that member's information was looked up on 7/23/at10:AM as per proper protocol when someone calls requesting information on proper policies to follow for cancellationAs indicated in *** ***'s online membership agreement cancellation policies are as follows: "To cancel your monthly membership and stop the monthly billing on the 17th of the month, the club requires written notification by the 10th of the month delivered to the club in person or preferably via certified mailAny monthly membership can be cancelled upon days written notice." *** *** joined Ithaca Planet Fitness 2/9/as a Black Card MemberThis membership has a Month Minimum termThis would mean that in order to have cancelled prior to 2/9/she would have been required to pay a $But Out feeMemberships with this minimum requirement are not cancelled unless the Buy Out fee is receivedPlease find a copy of *** ***'s Membership Agreement attached to this email. --Thanks,Mary C***General ManagerIthaca Planet FitnessCatherwood Rd.Ithaca NY

I called planet fitness on July 17, I spoke to a girl in whom name I do not recall, and told her I needed to cancel my membershipShe told me that I was already going to be charged this month, and I said that was OK, but she said she could not cancel over the phoneI told her I was out of town on emergency, was there any other way for me to cancelShe told me as long as I came in before August 17, 2016, that I would be fine on canceling my membershipI went into planet fitness on August 16, 2016, and spoke to *** the managerI told him I needed to cancel my membership, he told me that I needed to be there by the 10th of the month was there any other way for me to cancelShe told me as long as I came in before August 17, 2016, that I would be fine on canceling my membershipI went into planet fitness on August 16, 2016, and spoke to *** the managerI told him I needed to cancel my membership, he told me that I needed to be there by the 10th of the month I told him th

Hi ***, The following email was sent to Ms*** on
10/29/2014; “Hi ***, I sincerely apologize about the situation that you ran into at our *** *** location. By chance do you have a copy of your cancellation form? Our records indicate that there was no cancellation filled out at the locationIf you have a copy I would be more than happy to issue you a refund On another note, I ran a usage report and it shows that you have checked into the gym a few different times since last December (See Attached.) As of today your membership looks to be cancelled without a buyout fee. Unfortunately due to the circumstances we c***ot provide a refund unless proof of a cancellation is providedPlease let us know if you have any other questions. Have a great day! Regards,” Ms*** has yet to provide proof of cancellation, therefore we are unable to issue a refund for her membership. On a side note, we did cancel her membership free of charge without a $early termination fee to appease the situation. Again, if she can show proof that she cancelled, than I would be more than happy to refund her membership, otherwise, records indicate that she was indeed using the gym after she “cancelled.” Please let me know if you need anything else from us. Have a great day!
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Lydia S*** did a manual transfer into our facility, Planet Fitness North Olmsted, from Planet Fitness *** on February 19, A copy of her membership agreement is attached On that very same day, I did freeze her membership for medical reasons and gave her a copy of her freeze
formWe freeze memberships for months and then require another doctor's note to freeze it for another month period Lydia did come into our facility on June 10th, like I had informed her to do so that she would not encounter a monthly due charge on June 17th However, her annual membership fee got returned back to us, so it did show that she had an overdue payment of $ Per her membership agreement, it does state that an annual membership fee will be billed to her account on or around the 1st of June for $and will continue to be billed on or around the anniversary of that date each year thereafter until she cancels in accordance with this agreement Per Company policy, we cannot freeze and/or cancel a membership with an overdue balanceShe was unable to pay her annual fee at the time and was very calm and understanding while being in the facility I did let her know that if she is able to pay by the end of the month, 6/31/15, I would waive her monthly dues that she stated would get returned as well on June 17th as a courtesy and freeze her account again for herI did also give permission for her to send her fiance to our facility with her doctor's note and the $ Her balance at the end of June was $and I had not heard from her Her fiance, *** *** has been into the facility since and did not say anything about her membershipHe did stop into our facility on Friday, October 2, to cancel his membership and her membershipUnfortunately, it had been several months so her balance did accumulate but I was willing to cancel her membership if he paid the $instead of the total $We did send out letters to members who owed balances on July 30, and we did reach out to Ms S*** via telephone numerous times throughout the past few months MsS***'s membership has been put on Return for Collection hold, so it will not get any higher and her account has been noted that she has to pay $(Her June annual fee, June monthly dues and we will her $in service fees)We are not requiring her to pay for July, August and September monthly dues and/or her $in service fees that were attached to those returned monthly duesI will agree to allowing her fiance, *** *** to come into our facility and pay this for her as long as he does not use profanity towards myself or my co-workers

From: Brad L*** [mailto:***] Sent: Friday, January 06, 1:PM To: *** *** Subject: Re: Case # ***: *** *** *** Hi ***, Mr*** has been canceled at the Graham club since April of and we have not billed him after that dateI am working
with our corporate office to see if he possibly has another membership out of state and if so to get that canceled for him. Brad L*** Raleigh NC Operations Manager|Planet Fitness *** *** *** **Raleigh NC

Complaint: ***
I am rejecting this response because:The first time I went there before I knew I had to send in a letter I was never advised of thisI was not contacted be phone the same day or I would of taken care of it. I no longer have that debit card but continually receive a message that they are trying to pull the paymentI have called several times and even gotten hu g up on and this is when I decided to take this further.
Sincerely,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:I haven't had other memberships with youYou need to check your records again and I know for a fact I have paid more then one month I paid on lineI have not been using the membership since I am having knee surgeryThis will not go away till I get my money back I closed the bank account and filed a policccreport I did not give this account to use as my monthly pay accountI will not pay for a service I don't useI will also Fike a complaint with god attorney generals office and your corporate officeThis is a theft situationChrbkbuour revpndd again I have had one account with you.
Regards,
*** ***

Hello, This is our ‘second’ response to the Complaint #11929606: As indicated in our initial response, I am only repeating what my manager and staff said Ms*** had said and did during the altercations at our facility. The manager offered her a refund of $and she refused to sign the paper and called the manager and the staff stupid and stormed off. We are more than happy to ‘re-offer’ Ms*** the $in a refund, but we cannot refund the $that was paid as a start up fee, nor any bank charges that she incurred for stopping a payment that did not occur…her membership was canceled and she should not have been charged any amounts after the 10th… If Ms*** was charged any additional amounts, please provide proof and we will refund those monies as well Thank you *** ***, CPA Corporate Controller

I am rejecting this response because:
I was told I had to have a hand written note turned in to be to cancelledAttached is a copy of the note I turned in I was told it needed to just be plan and to the pointSo I do not understand why I was continued to be billed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:AGAIN: I sent the brand new boots back in their original condition with tags and packaging via Certified mail by United States Post Office The Post Office said they delivered it to the address that Cosplay gave me I followed up with Cosplay and they DID NOT tell me they had not received the package. Cosplay is JUST NOW CLAIMING THEY CAN'T FIND THE PACKAGE!! After years!! And having to get Revdex.com involved!!! What horrible service!!!! If Cosplay wanted to ensure they received the package via their own courier, they should have sent a mailing label because, as I showed them in the pictures, the boots were defective.COSPLAY HAS WASTED MY MONEY, MY TIME, and caused me A LOT of frustration.COSPLAY SHOULD REFUND ALL MY COSTS AND MUCH MORE! Why should I have to lose money because Cosplay lost the boots?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ***

I went into planet fitness today May 26, to cancelI haven't been there in monthsI filled out paperwork to cancel my membershipAfter I signed the paperThe girl at the desk proceeds to tell me that, because I cancelled todayI will still be charged the membership fee on June 1, This is absolutely unacceptable! I just cancelled my membership and I still owe a membership fee, that doesn't sound right to meI have never heard of this, and will not be paying itThe whole reason I am cancelling is because I can't afford monthly paymentsSo, why would I pay a membership fee, when I'm not even using the membership