Plexus Worldwide

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closedThe
complainant’s order *** dated 11/24/was
delivered 12/11/with the tracking number ***Please
see the attachmentsWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this complaint
I have reviewed the complainant’s account with our companyThe complainant’s original order has been canceled and a full refund of $processed today
A new replacement order has been created and processed
today with no additional charges
If you should need anything further please let us know

Thank you for the opportunity to respond to this complaintWhile I sympathize with the concerns of our Ambassador in regard to the privacy of customers, evidence of all sales is required upon requestBefore becoming an Ambassador all applicants must agree to our Policies and ProceduresIncluded
in these is a Seventy Percent RuleI have copied that portion of our policies and procedures below.Seventy Percent RuleAn Ambassador certifies with each new Product order that he or she has sold or consumed at least 70% of all Product purchased in prior ordersEach Ambassador that receives Commissions and orders additional Product agrees to retain documentation that demonstrates compliance with this policy, including evidence of Retail Sales, for a period of at least four (4) yearsAn Ambassador agrees to make this documentation available to the Company at the Company’s requestFailure to comply with this requirement or falsely representing the amount of product sold or consumed in order to advance in the Compensation Plan constitute a breach of the Contract and is grounds for terminationFurthermore, a breach of this requirement entitles the Company to recover any Commissions paid to the Ambassador for any period of time during which such documentation is not maintained or for which this provision has been breached(Plexus Worldwide Policies and Procedures, p.19, Section 6, Article I)Without providing the evidence of sales the Ambassador is failing to comply with this requirementUnfortunately, this is a requirement and an exception could not be made.If you need anything further please let know.Thank You,Plexus Worldwide, Inc

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled
Plexus Worldwide Preferred Customers are now able to visit *** to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at *** by first registering and then logging in to the preferred customer account
The complainant contacted our customer service department by email on 11/30/to request that future monthly auto shipments be canceled and also inquired about returning products
The complainant’s order *** dated 10/27/has been refunded, $ The complainant’s order *** dated 11/27/has been refunded, $ The complainant’s order *** dated 12/27/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return the order at this timeWe apologize for the delay
Please let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Charity F*

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. My credit card is not showing a credit from 01-05-at close of business, today, 01-07-14. Credits usually show online in hours. When I actually see the refund posted, I will then consider this closed and not until that time. It is very sad it took this action on my part to get this accomplished, if it indeed has been completed.
Regards,*** ***

Since I've taken these products in July I have no more migraines after suffering with them for over years

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s order *** dated 10/20/has been
refunded, $The complainant’s order *** dated 11/18/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return these orders at this timeWe apologize for the delayPlease let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Brandy F*

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Ordered products, only received one in the mailWas charged $Have called and emailed them multiple times only to be told that they cannot give me a refund unless I return the products I ordered within days of receiving themHow can you return something you did not receive? That made the Customer Service Representative laugh, and she literally told me she was unable to help me
I actually do like the products, but how can I recommend them to anyone when this happened to me? They took my money, but failed to deliver what I ordered
I was told I'd have to place another order in the meantime while they resolve my issueThey must be crazy to think I'd actually give them more of my money in the meantime
Worst customer service experience I've encountered

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently updated computer systems and this has caused some unforeseen customer service and shipping delaysWe apologize for these delaysPlexus Worldwide Preferred
Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s Preferred Customer Account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 11/27/to request that future monthly auto shipments be canceled and also to return their previous month’s shipmentOctober order will be refunded minus the original shipping charge of $per our preferred customer refund policyAny order processed after 11/27/will be refunded in fullThe complainant’s order *** dated 10/27/will be refunded, $The complainant’s order *** dated 12/27/will be refunded, $The complainant’s order *** dated 1/27/will be refunded, $The complainant’s order *** dated 2/27/will be refunded, $The complainant’s order *** dated 3/27/will be refunded, $The complainant’s order *** dated 4/27/will be refunded, $Please allow 5-business days for this to be refunded back to the original payment method and these funds to reflect back into the complainant’s bank accountIt is not necessary to return any of the orders at this timePlease let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern; Thank you for the opportunity to submit a second response to this complaintWe recently up dated our computer systems which has caused some unforeseen issues and confusion among our customers and ambassadorsThis has unfortunately caused delays in our customer service and shipping timesWe are striving to do our best in accommodating our ambassadors' and customers’ requestsPlease see the attached image, “Emailed 4-25-2016” in which the complainant, Andrea M Roe requests that we keep the products and refund her moneyPlease see the attached image, “*** Refunded in Full.” The complainant’s order has been refunded in full $in two separate transactions of $and $Please allow 5-business days for these funds to reflect back into the complainant’s bank account from the dates that they were processedPlease let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
D*** F*

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closedThe
monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipmentsCanceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred
customer accountThe complainant contacted our customer service department by
email on 11/3/to request that future monthly auto shipments be canceled
and also to return order dated 11/2/The complainant’s order *** dated 11/2/has been refunded,
$131.82.The complainant’s order *** dated 12/2/has been refunded,
$131.82.Please allow 5-business days for these funds to reflect back
into the complainant’s bank accountIt is not necessary to return the order at this timeWe
apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant created an Ambassador account and agreed to our online Policies and Procedures on 3/30/The complainant’s Order *** is within the Ambassador return policy
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in resalable conditionA refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition-***
Order *** was delivered 3/14/and the complainant contacted our customer service by email 3-15-to request return instructions
The complainant’s order *** dated 2/26/has been refunded, $This amount is minus the original shipping cost of $per our return policyHowever it is not necessary to return the order in new and resalable condition at this timeWe apologize for the delays
Please allow 5-business days for these funds to reflect back into the complainant’s bank Please let me know if you need anything further

Thank you for this opportunity to respond to this complaintI have looked into the complainants account with usI was able to locate the refund request and expedite the processingThe refund has been processed as of today, 04/24/ We sincerely apologize for the delayPlease allow 3-
business days for the credit to be reflected, depending upon the financial institution.I hope this is to the satisfaction of the complainantIf you should need anything further please, let me know.Thank you

After ordering my products I was told of the issues the company was having with shipments made during a certain time frameI have made several attempts to contact, as instructed, but have only had one response stating my order had been reviewed and would be reshippedHere I am almost days later and have still have not received my productsNor have I received the refund or response to the refund requested weeks ago
Any attempt to contact customer service is useless because you get a recorded message saying if it is regarding a refund or reshipping issue, email themOR their call volume is high and can not take call at this time