Plexus Worldwide

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems
change overI have reviewed the complainant’s accountThe complainant’s order *** has been refunded today, $ The complainant’s account
has also been closedIf you should need anything further please let us know

To Whom It May Concern,Thank you for the opportunity to respond to this complaint.I have taken the time to review the complainants accountOn February 8, 2015the complainant placed an order as a Preferred CustomerThe Preferred Customerstatus receives a discounted rate and agrees to a monthly
automatic shipmentIhave attached a screen shot of the difference in customer status at the time ofselectionThe selection the complainant made at the time of purchase was thePreferred so, exactly a month after purchase the automatic order shipped out.It is our policy that the package would have to be refusedand returned before the refund is processedThe package was processed by ourReturns Department on 3/24/The refund was then processed on 3/25/Itcan take up to 3-business days for the funds to move from our merchant accountto the complainants bank and then into her account.The complainants account has been inactivated and thepayment information has been removed so there will be no further charges orshipmentsIf you should need anything further please let me know. Thank you

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been reviewed and
closedThe complainant’s order *** dated 9/11/has been
refunded, $Please allow 5-business days for these funds to reflect
back into the complainant’s bank accountIt is not necessary to return this
order at this timeWe apologize for the delayPlease let me know if you need anything further

To Whom It May Concern,First, thank you for allowing me to reply to this complaint and yes, if the representative was rude in any way you have our sincerest apologies.I have reviewed the complainants account and found that the returned orders have been received and the refund has been submitted to
our Refunds Department for processing.We received one order on 3/25/and the second on 3/30/I have followed up with the Refunds Department and the refunds are scheduled for today, 3/31/2015.Please allow 5-business days for processing through our Merchant account and back to the complainants bank.I hope this meets the satisfaction of the complainantIf you should need anything further please let me know.Thank you

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant was in contact and correctly assisted by our customer
service department by phone on 3/18/The complainant’s order *** dated 1/31/has been refunded, $The complainant’s order *** dated 2/28/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bankThese orders have been refunded minus the original shipping charges however it is not necessary to return these orders at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s order *** dated 3/19/has been canceled refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank We apologize for the delay
Please let me know if you need anything further

On July 30, 2016, my local Plexus representative did not explain what was being purchased (i.e., the annual membership) especially since I explained to her I ONLY WANTED TO TRY IT FOR daysShe explained the package was $-- but did not explain the Annual membership was part of the purchaseAfter I received the Plexus Slim first package, she kept mentioning she had to order the Welcome Kit yet which would explain everything as if it was all part of the first purchaseI was mislead to believe the "Welcome Kit" was still part of the first package. It was not explained that the Ambassador/Welcome Kit was and would be a continuous monthly charge -- until I realized the second charge of $had been charged to my credit cardI immediately asked and she confirmed it was a monthly chargeI informed the representative to CANCEL ALL future purchasesTheir records should show that tooWhen she cancelled this 2nd portion, the Annual Membership should've also been cancelledIt is unclear if was cancelled because I was charged for it, but do not/did not want the annual membershipI ONLY WANTED TO TRY IT FOR DAYS ... I suggest the company have a clearer way for their representatives to explain about the Membership and especially the Ambassador Welcome KitOr send the WELCOME KIT firstThe way it is ordered/received can be misleading and very confusing since a WELCOME KIT usually at the beginning of a purchase, in most companies

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit
*** to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at *** by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 2/15/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in fullThis email also requested to return their previous order which will also be refunded in full for the delayThe complainant’s order *** dated 2/2/will be refunded, $The complainant’s order *** dated 3/2/will be refunded, $The complainant’s order *** dated 4/2/will be refunded, $Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank accountIt is not necessary to return the orders at this timeWe apologize for the delayPlease let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11186567, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Tiffany Wallace

To whom it may concern,
Thank you for the opportunity to respond to this
compliantAfter reviewing the complainant order history I have confirmed that a monthly auto shipment order processed on 11/28, unfortunately this order has delayed in its shipping process
Plexus Worldwide has recently began a major overhaul of our entire inventory and warehouse systemAs a result, all orders were placed on a temporary hold in the first few weeks In December.
Unfortunately it appears that this information was not provided to the complainant when speaking with our Customer Service department
A reship has been processed and is currently in route to the complainants shipping address The complainant’s new order can be tracked at
In addition to reshipping the delayed order, we have refunded the complainant back in full for the November order and closed their customer accountA refund for $has been processed on 12/13/Please allow 3-business days for the funds to reflect back to the original payment method
Please let me know if I can assist any further
Tell us why here

I had requested that I not have to pay shipping to return the item to Plexus. I have received an email from them with a return authorization number ***There is not notification of them paying for the return shipment, only the promise of a refund. This is Plexus's policy....a refund if you're not satisfied with the item. I will return it, but I want them to pay for the shipment since I did not want this in the first place and had no way to access my account. They should either email me a prepaid label or schedule a pick up at their expense along with the refund for the product.Thank you,*** ***

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s accounts have been closedThe monthly auto shipments have been canceled
Plexus Worldwide Preferred Customers and Ambassadors are able to visit plexus.myvoffice.com to register their preferred customer and Ambassador accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers and Ambassador monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer or Ambassador account
The complainant’s order *** dated 10/25/on Dolores Salvia’s Ambassador Account has been refunded, $This account has been closed
The complainant’s order *** dated 11/3/on Joe Salvia’s Preferred Customer Account has been refunded, $This account has been closed The complainant’s order *** dated 12/3/on Joe Salvia’s Preferred Customer Account has been refunded, $
Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return these orders at this timeWe apologize for the delay
Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledThe complainant’s order *** dated 11/13/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1*** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedSorry I do not have the account number My fiance ordered this through a person through facebook The name,email and number on file would be J*** *** *** *** Thank you for the help
***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Laurie W***

*** ***To whom it may concern;
Thank you for the opportunity to
respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account
The complainant contacted our customer service department by email on 10/29/to request that future monthly auto shipments be canceled
The complainant’s order *** dated 10/19/has been refunded, $
The complainant’s order 8*** dated 11/19/has been refunded, $ The complainant’s order *** dated 12/19/has been refunded, $
Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return the order at this timeWe apologize for the delay
Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closedThe
monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipmentsCanceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred
customer accountThe complainant contacted our customer service department by
email on 11/19/to request assistance accessing their new account onlineThe complainant’s order *** dated 10/14/has been refunded,
$70.05.The complainant’s order *** dated 11/14/has been
refunded, $70.09.The complainant’s order *** dated 12/14/has been
refunded, $70.09.Please allow 5-business days for these funds to reflect back
into the complainant’s bank accountIt is not necessary to return the order at this timeWe
apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant created an ambassador account 1/15/with the purchase
of a welcome packThis welcome pack includes the signup fee of $and products discounted further than the ambassador pricingUnfortunately I am not able to locate any substantiation of the complainant’s request to cancel their account or monthly auto shipmentThe day money back return policy is offered to Plexus Worldwide customersThis return policy does not apply to ambassador accountsPlease see the attached return policiesHowever is the interest of resolving this complaint the complainant’s ambassador account has been closed and the monthly auto shipment canceledThe complaint’s orders will be refunded minus the original shipping charges per refund policesThe accounts original signup fee will not be refunded The complainant’s order *** dated 1/15/has been refunded, $The complainant’s order *** dated 2/26/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bankIt is not necessary to return these orders at this timePlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 12/1/to request that future monthly auto shipments be canceledThe complainant’s order *** dated 12/1/has been refunded, $The complainant’s order 8*** dated 1/1/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further