Plexus Worldwide

To whom it may concern;Thank you for the opportunity to resubmit a second response to this complaintThe complainant's refund has been processed today, 12/17/by Plexus WorldwideThe 5-business days is a estimated amount of time that it now takes the complainant's banking institution to complete processing the refund and for the funds to reflect back into the complainant's bank accountPlease let me know if you need anything further

First orders went well Decided to cancel, this is where the issues began Despite cancelling we have been billed every month for the next months regardless of us cancelling We finally had discover reject all chrgess What a nightmare

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been reviewed and closedThe
complainant’s order *** dated 11/19/has been
refunded, $The complainant’s order *** dated 11/24/has been
refunded, $Please allow 5-business days for these funds to reflect
back into the complainant’s bank accountIt is not necessary to return these
orders at this timeWe apologize for the delayPlease let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I feel if you are able to order via telephone or internet you should be able to cancel your membership that way as well They do not make it easy to work with them
Regards,*** ***

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closedThe
monthly auto
shipment has been canceledThe complainant’s order *** dated 11/26/has been refunded,
$132.45.Please allow 5-business days for these funds to reflect back
into the complainant’s bank accountWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s order *** dated 11/5/has been
refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems
change overI have reviewed the complainant’s accountThe complainant’s order *** has been refunded $This order will be
delivered today and can be tracked with ***.If you should need anything further please let us know

To whom it may concern; Thank you for the opportunity to respond to this compliantAfter reviewing the information provided we have confirmed that the complainant was a Plexus Preferred CustomerAs a preferred customer an individual is agreeing to a monthly auto shipment, at a
discounted pricePreferred customer have a full days from the date of purchase to request a full, prompt refundIn order to receive a refund a customer must contact the Plexus Customer Service department at *** or *** After reviewing the information provided by the complainant, including their email and phone number, we can confirm that no contact was made directly to Plexus WorldwidePer the complaint, it appears the complainant spoke only to their Plexus Ambassador about canceling, but never the company itselfPlexus Worldwide expects all of its ambassadors to conduct themselves in an honest an ethical manner at all timesIf it is determined the complainants’ ambassador intentionally broke company policies, by not informing them of the proper cancellation process, action will be taken, including but not limited to forfeiture of commissions, suspension or terminationPlexus Worldwide will be closing the complainants account as requested and as a sign of good faith will be issuing a refund for the complainants November 1st and December 1st ordersAdditionally the complainant will not be required to send any products back to receive these refundsA refund for the November 1st order in the amount of $and a refund for the December 1st order in the amount of $have been refunded on 12/8/Please allow to business days for these funds to reflect back into the complainant’s bank accountIf there is anything else I can assist you with please let me knowTell us why here

Lots of luck getting assistance
I received an email saying my credit card was declined It wasn't my card I wrote customer service as directed in the email Still waiting for a reply days later The phone number on the w mail is a fax numberThe general number says they are too busy to take the call
Now, I'd just like to contact them to cancel my membership, ambassador status Everything Can't sign in
Pretty tired of this company

To whom it may concern; Thank you for the opportunity to respond to this compliantWe are sorry to hear about the complainant’s dissatisfactionPlexus works diligently to provide the highest level of customer serviceWe have confirmed that order #*** was processed and shipped on 3/and
is currently in route for deliveryTracking Number# *** We can also confirm that that compliant was not charged any shipping costsWith this order in route to the complainant and no shipping costs being charged we believe this issue to be resolvedPlease let me know if we can assist any further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some customer service and shipping delaysWe apologize for these delays The complainant’s Ambassador Account has been closed
The complainant’s order *** dated 4/8/has been assigned the USPS tracking number ***However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order
The complainant’s order *** dated 4/8/will be refunded $Please allow 5-business days for this refund to be processed back to the original payment method and the funds to reflect back into your account Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s preferred customer account has been closedThe monthly
auto shipment has been canceledThe complainant’s order *** dated 2/29/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountWe apologize for the shipping delayThis order has been shipped with the tracking number *** Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s order *** dated 1/25/has been
refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bankWe apologize for the delay The complainant’s ambassador account has also been closedPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closedThe monthly
auto
shipment has been canceledThe complainant’s order *** dated 10/27/has been
refunded, $128.97.The complainant’s order *** dated 11/27/has been
refunded, $Please allow 5-business days for these funds to reflect
back into the complainant’s bank accountIt is not necessary to return the orders at this timeWe
apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s order *** dated 9/28/was refunded, $on 10/5/to the MasterCard ending in Please allow 5-business days for these funds to reflect back into the complainant’s bank account from the date that it was processedNo other orders were completed on this accountPlease provide substantiation of the overdraft fees and that they were accumulated directly from Plexus Worldwide charges It is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delaysThe complainant’s ambassador account has been reviewed
and closedThe complainant’s 11/24/order ***will be refunded
$Please allow 5-business days for these funds to reflect into the
complainant’s bank accountPlease keep the upcoming holiday in mind and that
banks will not be open again until 11/30/It is not necessary to return
the orderWe apologize for the delay in our responsePlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s monthly auto shipment has been canceledPlexus
Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipmentsCanceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred
customer accountThe complainant contacted our customer service department by
email on 12/2/to request that the last two months of Ease Combo be
returned The complainant’s order *** dated 9/4/has been refunded,
$64.95.The complainant’s order *** dated 10/4/has been
refunded, $64.95.The complainant’s order *** dated 11/4/has been refunded,
$64.95.Please allow 5-business days for these funds to reflect back
into the complainant’s bank accountIt is not necessary to return these orders at this timeWe
apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Please see the attachedIf you should need anything further please let us know

***To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closedThe monthly
auto
shipment has been canceledThe complainant’s order *** dated 10/28/has been refunded, in addition to order *** dated 11/28/Typically we would not refund shipping as the orders have shipped, but we have gone ahead and included the shipping charge in the refund, out of good faith.Please allow 5-business days for these funds to reflect back
into the complainant’s bank.It is not necessary to return these orders at this timeWe apologize for the delayPlease let me know if you need anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was completely encouraged to sign on as an Ambassador as I would be able to get products at "wholesale" cost I was NEVER told it was better to sign up as a customer first to give the products a try! You need to change the training of your Ambassadors if this is the caseI received my products with NO instructions (just came in a Priority Mail envelope with no literature!)Mis-spellings on your website, etc have led me to believe you are not a very reputable companyI am demanding a refund of the fees I have paid AND that you train your "Ambassadors" better by encouraging people to try the products before signing on!
Regards,
*** ***