Plexus Worldwide

Good Afternoon,
Thank you for the opportunity to respond to this complaintThe reason that the Complainant is not receiving a refund is because Plexus voided the charge back on 9/I have attached the documentation showing thisDue to our prompt action of voiding the charge, I do
not believe this complaint to be validIf the Complainant is in fact seeing this charge on their statement, please have them submit that to me at ***@plexusworldwide.com so I may take it up with our processorIt is our every intention to be certain that Plexus is not in possession of the Complainant's $34.95.I look forward to your reply

Hello,Thank you for overnighting the packageThe 15% credit really isn't anything to me I placed a order on April 6th and paid $for shippingYou giving me a $credit doesn't seem like much also I was planning on being a repeat customer this has me worried that I will run into this situation againI will also need to push back my auto ship moving forwardI hope this situation doesn't occur again and I think you guys should re evaluate how to help your customers

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s miss shipped order *** has been reshipped with order
and UPS express shipped with tracking number *** We apologize for our customer service delaysPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closedThe monthly
auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipmentsCanceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred
customer accountThe complainant contacted our customer service department by
email on 11/30/to request that their account be canceledThe complainant’s order *** dated 12/13/has been
refunded, $161.09.Please allow 5-business days for these funds to reflect back
into the complainant’s bank accountIt is not necessary to return the order at this timeWe
apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant was in contact with our customer service department by
phone today, 3/10/and was advised of their order *** dated 3/1/tracking number ***We apologize for the shipping delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account
The complainant contacted our customer service department by email on 10/24/to request that future monthly auto shipments be canceled
The complainant’s order dated 11/24/has been refunded, $ The complainant’s order dated 12/24/has been refunded, $ The complainant’s order dated 1/24/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return these orders at this timeWe apologize for the delay
Please let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysWe apologize for these delays
The complainant created an Ambassador account and agreed to our Ambassador Policies and Procedures on 2/8/through the online sign up process.
Section 6, Letter L Number Reads;
Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in re-sellable conditionA refund will only be made after the product has been returned and verified to be in satisfactory condition
This information is also available at http://plexusworldwide.com/products/guaranteePlexus Worldwide offers a day money back guarantee on its products to its Retail Customers, Preferred Customer and Customers whom have purchased directly from their Ambassadors/Distributors
The Complainant’s Ambassador Account has been closed and monthly auto shipment has been canceled
The complainant emailed our customer service department on 4/14/to request that their auto shipment be canceledAny orders processed after this date will be refunded in full
The complainant’s order dated 4/14/will be refunded, $ Please allow 5-business days for this refund to be processed back to the original payment method and these funds to reflect back into the complainant’s bank account
It is not necessary to return the order at this timeWe apologize for the delay
Please let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The ambassador return policy is detailed in the ambassador policies and procedures that the complainant agreed to on 3/9/through the online sign up process.
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in resalable conditionA refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition
The complainant’s order *** was a welcome packThis order included their $signup fee and discounted productsThis order was refunded $on 3/18/This amount was minus the original shipping charges, $
If the complainant could review their bank records of the card ending in *** to verify this
The complainant’s ambassador account has been closed
Please let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s account has been closed
The complainant’s order *** has been assigned the USPS tracking number ***
The complainant’s order *** dated 3/22/will be refunded, $ Please allow 5-business days for this refund to be processed and these funds to reflect back into the complainant’s bank We apologize for the delay
Please let me know if you need anything further

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s order *** dated 12/24/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company The complainant did submit the cancelation form to Plexus Worldwide on 7/20/2015.The complainant’s account has been closed and
the annual fee charged on 8/17/refunded today, 9/1/2015. If you should need anything further please let us know

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 12/27/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in fullAlso the order dated 12/27/will be refunded minus shipping charges as auto shipment orders are not able to be stopped the same day they are placedThe complainant’s order dated 12/27/has been refunded, $The complainant’s order dated 1/28/has been refunded, $The complainant’s order dated 2/28/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
M*** ***

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems
change overI have reviewed the complainant’s accountThe complainant’s order *** was delivered Monday,
November 9, with tracking number
***.The complainant’s account has been closedThe order has been refundedIf you should need anything further please let us know

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our companyThe complainant’s order *** will be refunded, $152.79.The complainant’s account has been closedIf you should need anything further
please let us know

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order #*** dated 10/24/was refunded $on
1/5/(Please see attached screenshot as confirmation) Additionally, order #*** dated 11/24/was refunded in full $on 1/5/(Please see attached screenshot as confirmation) We would like to apologize for the for annual membership charge of $and delayed resolutionUnfortunately our recent system update caused an error which did not recognize the complainant’s cancellation requestA refund for $was issued on 9/9/(Please see attached screenshot as confirmation) Please allow 5-business days for these funds to reflect back into the complainant’s bankThe complainant’s ambassador account has since been closed and credit card information has been removedPlease let me know if you need anything furtherTell us why here

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s missing item, One X-Factor, has been has been overnighted with the tracking number ***
Please note that order *** was created on the complainant’s account to ship this productNo further charges occurred because of this created order
We apologize for the delay
Please let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account
The complainant contacted our customer service department by email on 11/5/to request that future monthly auto shipments be canceled
The complainant’s order *** dated 11/13/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account
We apologize for the delay Please provide substantiation from your banking institution regarding your interest rate for the card ending in
Please let me know if you need anything further