Plexus Worldwide

Hello,I apologize for the confusionIt is not necessary to return any products Please ask if you need anything further

To Whom It May Concern,Thank you for the opportunity to respond to this complaintUpon review of the circumstances we are unable to grant the request for a refund in the amount of $at this timeI am sympathetic to the fact that the email for Black Friday was missed last year and had
we been informed of the issue during that time an exception may have been madeUnfortunately we were never notified of a request for a discount in regard to an order placed before the promotion began.Second in regard to he commissions for July 2014, after reviewing the account mentioned it was discovered that there was no BaOrder turned onOne of the requirements to being commission qualified is to have a baorder in placeDue to this not being the case there was no commission due for July A baorder was activated by the Ambassador on August 25, using their online accessThis being the reason a shipment was madeThe Ambassador later deactivated the baorder however the product had already been processed for shipment.Any order can be refused or returned as long as we are notified within five (5) days after the receipt and authorization is givenThe package does not have to be mailed back within the five (5) days, notification just has to be madeAs stated in our policies and procedures, I have included the section regarding this below:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in re-sellable conditionA refund will only be made after the product has been returned and verified to be in satisfactory condition.We received no notification of the intent to return and no authorization was given within that time frame.Finally, upon signing up to be an Ambassador (distributor) with Plexus Worldwide, Incour policies and procedures must be agreed toIncluded in these policies and procedures is the return policy as well as the agreement that:The Contract can be voluntarily terminated by an Ambassador who is not in breach of the Contract for any reason, at any time, by providing written notice to the Company signed by all Person(s) listed on the Ambassador Agreement.Until this is received the account will remain active and we will attempt to collect the annual fee when dueWe have since received the cancelation form with signature and the account has been deactivatedAny attempt to collect payment will cease.If anything further is needed please do not hesitate to let us know.Best Regards,Plexus Worldwide, Inc

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed per their
request.The complainant’s order *** dated 11/11/has been refunded, $32.19.Please allow 5-business days for these funds to reflect back
into the complainant’s bank.We apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 1/12/to request that future monthly auto shipments be canceledThe complainant’s order *** dated 1/25/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s order *** was delivered 12/7/
with the
tracking number *** The complainant’s account has been closed.The complainant’s order *** dated 11/26/has been
refunded today, $ Please allow
5-business days for these funds to reflect back into the complainant’s bank
accountWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s order *** dated 2/28/has been assigned the USPS tracking number ***However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order
The complainant’s order *** has been reshipped with the UPS overnight tracking number *** to ensure its prompt delivery
We apologize for the delays
Please let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account
The complainant contacted our customer service department by email on 12/11/to request that their current order and future monthly auto shipments be canceledPlease see the attached document
The complainant’s order *** dated 12/11/has been refunded, $ The complainant’s order *** dated 1/11/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return the orders at this timeWe apologize for the delay
If the complainant could please provide the cancellation notice in writing prior or on 11/11/to also be refunded for order ***
Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s Account has been closed and the
auto-
shipment canceledThe complainant’s order *** dated 10/3/has been
refunded, $The complainant’s order *** dated 11/3/has been
refunded, $The complainant’s order *** dated 12/3/has been
refunded, $Please allow 5-business days for these funds to reflect
back into the complainant’s bank accountPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide’s return policies can be viewed at
http://plexusworldwide.com/products/guaranteeThe ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 2/26/through the online sign up process. Ambassador Return Policy: Ambassadors may return product for a full refund upon notifying Plexus Customer Service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in resalable conditionA refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory conditionThe complainant’s order *** was a welcome packThis order included their $signup fee and discounted productsIn the interests of resolving this complaint this order will be refunded outside of our policy minus the original shipping costsIt is not necessary to return the orderDue to the signup fee also being refunded the complainant’s ambassador account has been closedThe complainant’s order *** dated 2/26/will be refunded, $Please allow 5-business days for this refund to be processed and these funds to reflect back into the complainant’s bankPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 12/2/to request that future monthly auto shipments be canceled and return the previous two ordersAny orders that processed after this date will be refunded in full and the two previous orders will be refunded in full as we were not charging for shipping in NovemberThe complainant’s order *** dated 11/28/has been refunded, $The complainant’s order *** dated 11/28/has been refunded, $The complainant’s order *** dated 12/27/has been refunded, $The complainant’s order dated 12/27/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return any further orders at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 12/1/to request that future monthly auto shipments be canceledThe complainant’s order *** dated 12/22/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

I placed an order days ago and have had no luck contacting Customer Service to get a tracking # or any correspondence Every time I call, there's a message stating "we are experiencing a large volume of calls etc." They had no problem charging my card for the product, however I have no idea when I will receive it This is a pitiful way to run a business Beware!!

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account
The complainant contacted our customer service department by email on 11/11/to request that future monthly auto shipments be canceled and pervious order be returned
The complainant’s order *** dated 9/11/has now also been refunded, $
The complainant’s order *** dated 10/11/was refunded, $on 12/7/ The complainant’s order *** dated 11/11/was refunded, $12/5/
Please see the attached
Please allow 5-business days for these funds to reflect back into the complainant’s bank account from the date that they were processed
It is not necessary to return these orders at this timeThe package delivered 1/11/was order *** dated 10/11/
We apologize for the delay
Please let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays Plexus Worldwide Preferred Customers are now able to visit *** to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at *** by first registering and then logging in to the preferred customer account The complainant’s preferred customer account has been closedThe monthly auto shipment has been canceled
The complainant’s order *** dated 4/2/will be refunded, $This amount is minus the original shipping charge of $However it is not necessary to return the order or original packaging at this timePlease see the preferred customer return policy
Please allow 5-business days for this refund to be processed and these funds to reflect back into the complainant’s bank account
We apologize for the delay
Please let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto
shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 12/14/to request that future monthly auto shipments be canceledThe complainant’s order *** dated 12/23/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant contacted our customer service department by email on 12/7/in regards to returning a product from order ***
The complainant’s order *** dated 11/29/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account
It is not necessary to return the product at this timeWe apologize for the delay
Please let me know if you need anything further

Thank you for the opportunity to respond to this complaint.After carefully reviewing this account it has been determined that the order inquestion, ***, was never received back to PlexusWe did receive order*** and have already processed a refund for that order
Unfortunately, I am unable to grant this complainantsrequest for a refund on the order not receivedAs stated in the Ambassadorreturn policy a refund can only be processed once the package is returned inunopened resalable conditionThe Ambassador had days from the date ofreceipt to notify us of her intent to returnI am unable to locate anycorrespondence to that effect in regard to the *** order.If I can be of any further assistance please let me know

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern;
Thank you for the opportunity to respond to this
complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s preferred customer account has been closed
The complainant contacted our customer service department by phone on 12/26/to request that their order *** dated 12/26/be canceledThe complainant was advised of our policy that orders cannot be stopped the same day and that the order would need to be returned for a refundUnfortunately this was not correct in the complainant’s caseThe $charge for the complainant’s order *** was sent to our refunds department and voided the same day before the charge ever settled to the complainant’s account on 12/26/The charge would have been pending due to being pre-authorized and then dropped off when voided
We apologize for the misinformation the complainant was provided until 3/10/As the complainant explained they again contacted our customer service department by phone on 3/10/Please see the attached email that was sent to the complainant following this callThe attached screen shot shows the voided $charge on 12/26/
Please let me know if you need anything further