Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and closed....

 The complainant’s
order [redacted] dated 10/13/2015 has been refunded, $249.78. The complainant’s
order [redacted] dated 11/13/2015 has been refunded, $245.45.   Please
allow 5-7 business days for refunds to reflect into the complainant’s bank
account. It is not necessary to return these orders. We apologize for the delay in our response. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service. We apologize for the delay.
The complainant’s retail customer account has been closed.
Retail Customer Return Policy
If you are unsatisfied with a product purchased from Plexus, you have up to 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. If you have purchased directly from a Plexus Ambassador, please contact that individual for a direct refund. You will need to return any unused product along with its original packaging to the Plexus Ambassador whom you purchased the product from.  See more at: [redacted]
The complainant’s order [redacted] dated 3/7/2016 will be refunded, $114.90.
Please allow 5-7 business days for this refund to be processed back to the original payment method and for the funds to reflect back into the complainant’s bank account.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to submit a second response to this complaint. The complainant’s March 2016 $17.99 commissions were not calculated in our systems and cannot be paid out. Section 5: Compensation, Letter A. Earnings Through Sales. Of Plexus Worldwide Policies and Procedures reads, “Commissions are paid to Ambassadors who qualify pursuant to the Compensation Plan and who are in compliance with the Contract.” Our Compensation Plan reads, “Qualifying to Earn Income, In order to earn commissions and bonuses you must be Qualified. Being Qualified means that your Annual Membership as a Plexus Ambassador is current and that you have a Backup Order (AutoQualification) in place. If you fail to be Qualified, you will not receive bonuses and commissions.” At this time will be making an exception to our Ambassador Return Policy. Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. - See more at: [redacted] Complainant notified our customer service of their intent to return the product within the required 5 days. However the complainant will not be required to return order [redacted] in new and resalable condition at this time, or any time in the future. The complainant’s order 82247064 dated 3/18/2016 will be refunded, $160.04. Please allow 5-7 business days for this refund to be processed back to the original payment method and these funds reflect back into the complainant’s bank account. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s wife, M[redacted] account [redacted] has been...

closed. The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted] dated 2/14/2016 has been refunded, $116.50. The complainant’s order [redacted] dated 1/14/2016 has been refunded, $129.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been reviewed and closed. The...

complainant’s order [redacted] dated 11/28/2015 has been
refunded, $121.46. Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I truly appreciate your immediate attention in helping with this situation. As of this morning, Plexus had responded to my last e-mail (sent last week) basically saying that the issue wasn't resolved and there was nothing they could do as customs refunds take time. So this is a wonderful relief. I'm exhausted from having to follow up for the last six months. I do know that they did claim that they had new commuter systems going back to October but would think things should be ironed out by now. 
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 1/14/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 12/24/2015 has been refunded, $124.95. The complainant’s order [redacted] dated 1/24/2016 has been refunded, $129.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.  We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.
I have confirmed the order in question was a glitch in the new systems when the
account transferred. The requested $199.98 has been refunded....

Please keep the order to avoid any further wasted time and resources. If you should need anything further please let us know.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Ambassadors are now able to visit [redacted] to...

register their Ambassador accounts and log in to manage their own auto shipments. Canceling and making adjustments to Ambassadors monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Ambassadors account. The monthly auto shipment has been canceled on the complainant’s ambassador account [redacted]. The complainant may access their account online through [redacted]. If the complainant wishes to close their account before their membership fee is due on 6/2/2016 they may contact me by email after completing this electronic form, [redacted]. The complainant contacted our customer service department by email on 10/23/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 10/25/2015 will be refunded, $142.00. The complainant’s order [redacted] dated 11/25/2015 will be refunded, $137.95. The complainant’s order [redacted] dated 12/25/2015 will be refunded, $142.00. The complainant’s order [redacted] dated 1/25/2016 will be refunded, $142.00. The complainant’s order [redacted] dated 2/25/2016 will be refunded, $142.00. The complainant’s order [redacted] dated 3/25/2016 will be refunded, $142.00. Please allow 5-7 business days for these to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/14/2015 to request that future monthly auto shipments be canceled and the pervious order be canceled.
The complainant’s order [redacted] dated 12/7/2015 has been refunded, $104.84.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
Please see the attached. If the complainant could view their bank account for the card ending in 1008. The complainant’s order [redacted] was refunded $155.55 back to the original payment method, this card ending in 1008 on 4/13/2016.
Depending on the complainant’s banking institution it can take anywhere from 3 to 7 business days from the 13th for them to complete processing the refund and the funds to reflect back into the complainant’s bank account.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s order [redacted] dated 12/24/2015 has been refunded, $189.85.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 12/27/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. Also the order dated 12/27/2015 will be refunded minus shipping charges as auto shipment orders are not able to be stopped the same day they are placed.
The complainant’s order 81029025 dated 12/27/2015 has been refunded, $124.95.
The complainant’s order 81450659 dated 1/28/2016 has been refunded, $116.50.
The complainant’s order 81924137 dated 2/28/2016 has been refunded, $116.50.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 12/14/2015 to request that future monthly auto shipments be canceled and the pervious order be canceled. The complainant’s order [redacted] dated 12/7/2015 has been refunded, $104.84. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appeari spoke with plexus on the phone.  They told me to return rhe unopened package to it, which I did. Plexus now has BOTH my money and product.  Plexus has not responded to multiple emails.  Plexus needs to refund out money.  If not, it then needs to send the order back to me. Plexus cannot keep my money and the order - that would be stealing.I demand a resolution per the above.  Otherwise, legal action will be taken.
Regards,[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed and the...

monthly
auto-shipment canceled. The complainant’s order [redacted] dated 12/02/2015 has been
refunded, $75.55.  Please allow 5-7
business days for these funds to reflect back into the complainant’s bank
account. It is not necessary to return this order. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been closed.  The...

complainant’s
order [redacted] dated 10/05/2015 has been refunded, $73.95. Please allow 5-7
business days for funds to reflect into the complainant’s bank account. It is
not necessary to return this order again. This order has been refunded in full.
Please see the included sales invoice.  We apologize for the
delay in our response. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. 
HOWEVER:  the information they recently sent to your firm vs what was sent to me is much different.  Plexus is informing me that $105 will be refunded and telling Revdex.com that $124.95 x 2 will be refunded which is what is actually owed to me!
Also note they are stating the 1st time they were contacted was 11-20-15, in which is incorrect.  I have email's dated 10-27-15 at 6:06pm, 11-12-15 2:06pm, 11-13-15 11:03pm, 11-19-15 12:15pm which I will be glad to share with the Revdex.com if needed.
 
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] was assigned tracking number...

[redacted] however this has not showed any movement since 3/7/2016. The order will be reshipped with this same tracking number. This order will also be refunded in full per the complainant’s request. The complainant’s order [redacted] dated 2/17/2016 has been refunded, $144.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.