Plexus Worldwide

To whom it may concern; Thank you for the opportunity to submit a second response to this complaint. Please see the attached images. The complainant’s account has been closed. The complainant’s order [redacted] has been refunded today 3/1/2016 although please allow 5-7 business days for these funds to reflect back into the complainant’s bank. It is not necessary to return order [redacted]. Ambassador accounts are not able to be canceled over the phone. Ambassadors may access their back office at plexus.myvoffice.com, click communications, click library and then click on the link “ambassador cancellation form.” The completion of this link, https://plexus.formstack.com/forms/ambcancel electronic form is normally required to close an ambassador account. However as previously stated the complainants account has been closed due to this complaint’s request. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been...

reviewed and closed.  The complainant’s
order [redacted]1 dated 10/25/2015 has been refunded, $157.84. The complainant’s
order [redacted] dated 11/25/2015 has been refunded, $153.79.   Please
allow 5-7 business days for refunds to reflect into the complainant’s bank
account. It is not necessary to return the orders. We apologize for the delay in our response. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s order [redacted] dated 1/17/2016 has been refunded, $158.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requests. The complainant’s account has been closed. The...

monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to respond to and resolve this complaint.  Order # [redacted] has been refunded to the [redacted] card used on the original charge in the amount of $121.10.  Our apologies for the frustration and confusion during this process.  Please let me know if we can do...

anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and closed. The complainant was in contact with our customer service
department on 11/25/2015. The complainant’s order 80061949 from 10/7/2015 was
refunded on 11/25/2015. The complainant’s order [redacted] from 11/7/2015 has
been refunded today.  Please allow 5-7
business days for refunds to reflect into the complainant’s bank account from
the day that they were processed. It is not necessary to return any further orders. We apologize for the delay in our response. Please let me know if you need anything further.

To Whom it May Concern,Thank you for the opportunity to respond to this complaint.I have reviewed the complainants account with us and have discovered that we have resent a link for the complainant to fill out a new cancellation form.This is due to the information on the original form not matching...

the information on file. In order to verify identity of the person attempting to cancel theirbusiness with us the information on the form must match the information on file. The complainants ambassador account with us can be cancelled as soonas we have received this form with the correct information. The $34.95 annual fee has been refunded however, the account still remains active.If you should need any further assistance please let me know.Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Candice T[redacted]

Amazing, life-changing products, corporate leaders who care about the ambassadors & customers, and an incredible business opportunity.

The correspondence gives conflictual information.    In one paragraph it says "DO NOT RETURN" the product and in another it says "RETURN".    Please let me know what is desired.  Otherwise, the refund and closing of my account is acceptable.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.My complaint has been handled. #[redacted]. No further assistance is required.Thank you
Regards,
Debra Hanson

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. The complainant’s order [redacted] dated 11/28/2015 has been refunded, $85.35.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank.It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  I will follow up when packages have arrived.
Regards,
[redacted]

I am so frustrated with plexus right now it's hard to express in words. I am on auto ship for products but can not stop them from shipping and charging my card monthly. There is no way to get in on a call, in fact I was on hold and hour and a half one time. I have sent multiple emails with only a auto response for 2 months but they continue to charge my card. My advice do not give this company your card info what so ever. I'm going to file a law suit against them this week to get them to respond to my cslls and emails.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant’s order [redacted] dated 2/28/2016 has been refunded, $138.34. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delays. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/11/2016 has been assigned the USPS tracking number [redacted]9. However this tracking number does not reflect any shipping movements. This order any still be delivered at a later date by USPS as we are not able to cancel this order and still correctly pay out commissions. This is why our customer service agents advised the complainant we are not offering expedited shipping at this time.
However to ensure the prompt delivery of this delayed order [redacted] it will be reshipped with the UPS overnight tracking number 1[redacted].
We apologize for the delays.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 3/2/2016 has been assigned the USPS...

tracking number [redacted] however this does not reflect any shipping movements. The complainant’s order [redacted] dated 3/2/2016 has been refunded, $153.29. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delays and frustration you have been caused. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this compliant. After reviewing the complainants account we have confirmed that the compliant created a...

distributor business on 7/30/2016, by creating a Plexus Ambassador account. On 7/30/2016 the complainant purchased the annual membership fee for $34.95 and a Tri-Plex Combo for $109.95, for a total of $151.15. The complainant then purchased an ambassador “welcome pack” on 8/24/2016 for $107.76. As of October 1, 2016 the Plexus Worldwide Refund Policy was updated to a universal 60 day money back guarantee for all Ambassadors, Preferred Customers and Retail Customers. Per this policy an individual now has 60 days from the date of purchase to request a refund. This guarantee can only be used once per product and excludes certain promotional items. Further review of the complainants account determined that a refund of $99 was issued on 10/12/2016 for their August 24th order. This order was refunded since it was requested within 60 days of the purchase date. (Please see attached) Unfortunately further review confirmed that the complainant was not eligible for the July 30th order as they did not request a refund until October 11th, which was outside the allotted 60 Day time frame. In addition to expanding our refund policy to a universal 60 days, Plexus has also recently decided to improve this policy even more by offering a refund for shipping costs as well. In line with this new policy we have refunded the complainants shipping costs for their August 24th order. A refund for $8.76 was issued on 10/17/2016. Please allow 3-5 business days for these funds to reflect on the complainant’s original payment method. For more information regarding the new Plexus Worldwide 60 Day Money Back Guarantee please visit: http://plexusworldwide.com/products/guarantee Please let me know if you need any additional assistance.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s ambassador account...

has been reviewed. The
complainant’s payment information and monthly auto-shipment have been removed
from the account.  The complainant’s 10/10/2015 order [redacted] will be refunded
$110.11.  The complainant’s 11/9/2015
order [redacted] will be refunded $105.82. Please allow 5-7 business days for
these funds to reflect into the complainant’s bank account. Please keep the
upcoming holiday in mind and that banks will not be open again until
11/30/2015. It is not necessary to return the order. We apologize for the delay
in our response. Please let me know if you need anything further.