Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays. The complainant’s order [redacted] placed 11/11/2015 has...

been
shipped with the tracking number [redacted]. The complainant’s account has also been closed.Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.My complaint has been handled. #[redacted]. No further assistance is required.Thank you
Regards,
Debra Hanson

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 3/2/2016 has been assigned the USPS...

tracking number [redacted] however this does not reflect any shipping movements. The complainant’s order [redacted] dated 3/2/2016 has been refunded, $153.29. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delays and frustration you have been caused. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s order [redacted] was delivered...

12/7/2015
with the tracking number [redacted] The complainant’s account has been closed.The complainant’s order [redacted] dated 11/26/2015 has been
refunded today, $187.59.  Please allow
5-7 business days for these funds to reflect back into the complainant’s bank
account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant’s order [redacted] dated 2/28/2016 has been refunded, $138.34. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delays. Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.  After review of the information, we are able to honor [redacted] request for a refund on order placed 3/25/2014 (as it falls within the policy guidelines).  The total on this order however is $122.00, not $258.11 (please see...

attached invoice).  For future reference, on 1/23/2014, [redacted] signed up to become an Independent Distributor (Ambassador) for our company.  When completing the process of becoming an Ambassador, she agreed to all Policies and Procedures (attached). If [redacted] wishes to cancel her Distributorship, please contact Ambassador Relations at [redacted] or email [redacted] to request a cancellation form.

To whom it may concern;Thank you for the opportunity to respond to this complaint.The complainant was replied to each of his emails the
following;“Hello [redacted],Customer [redacted],Thank you for your patience. We are happy to assist you with
your request.We are striving to do our best in accommodating our
ambassadors' and customers’ requests during our computer systems change over.Your order [redacted] and the $189.95 charge has been
canceled. Please allow 3-5 business days for these funds to reflect bank into
your back account. Your account has been closed.If you should need anything further please let us know.”We have canceled your order and charge today. Please allow
three to five business days (Monday through Friday excluding holidays) for the
bank to process this and the funds to reflect back into your back account. If you should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. I
have found that our Customer Service Representatives correctly assisted the
complainant in accordance with our policies.The complainant created a...

preferred customer account and
placed an order on 11/2/2015. On 11/3/2015 the complainant contacted our
customer service to cancel the order. Our customer service advised the
complainant how to return the order. The complainant’s order [redacted] and $189.95 charge have
now been canceled.The complainant’s account has been closed. If you should need anything further please let us know.

I am so frustrated with plexus right now it's hard to express in words. I am on auto ship for products but can not stop them from shipping and charging my card monthly. There is no way to get in on a call, in fact I was on hold and hour and a half one time. I have sent multiple emails with only a auto response for 2 months but they continue to charge my card. My advice do not give this company your card info what so ever. I'm going to file a law suit against them this week to get them to respond to my cslls and emails.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/11/2016 has been assigned the USPS tracking number [redacted]9. However this tracking number does not reflect any shipping movements. This order any still be delivered at a later date by USPS as we are not able to cancel this order and still correctly pay out commissions. This is why our customer service agents advised the complainant we are not offering expedited shipping at this time.
However to ensure the prompt delivery of this delayed order [redacted] it will be reshipped with the UPS overnight tracking number 1[redacted].
We apologize for the delays.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide’s return policies can be viewed at...

[redacted]. The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 3/16/2016 through the online sign up process.  Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. The complainant’s order [redacted] was a welcome pack. This order included their $34.95 signup fee and discounted products. In the interests of resolving this complaint this order will be refunded outside of the ambassador return policy as it will not be able to be returned in new condition. The complainant’s order [redacted] will be refunded minus the original shipping cost of $4.05. The complainant’s order 82197287 dated 3/16/2016 has been refunded, $210.78. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. It is not necessary to return this order at this time. The complainant’s ambassador account has been closed. Please let me know if you need anything further.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint.After reviewing the complainants account I discovered that the account had already been inactivated.The refund for the Annual Web Hosting fee of $34.95 had also been processed.I apologize for the delay in processing...

and hope that this is to the satisfaction of the complainant.If you should need anything further please let me know.Thank you.

I was contacted by a friend who is an ambassador for Plexus worldwide. She told me all about how wonderful Plexus was and how it was the golden egg of the health world. She assured me it would help me loose weight, lower blood pressure and "feel better"....even though I felt just fine. 3 months in, nothing changed! No noticeable change at all (only thing thinner was my waller) and it's insanely expensive and nobody could possibly afford to pay what they ask for every month (which is how they get you to sign up!). I said it wasn't working and I would no longer be using it. She went on to say I probably have a leaky gut....a what? Seriously? Are you a doctor now? Can you see inside me and see goop leaking from my gut?!?! She suggested I try another overpriced product to help the first overpriced product work, um no. Not to mention I'm a breastfeeding mom (which I was assured over and over again was fine) and didn't want to be putting all these chemicals into my and my baby's body. Bottom line, this company is a scam, a pyramid scheme and I hope they go out of business before they take more hard earned money from people looking to loose weight and searching for a healthy lifestyle.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The second monthly auto shipment on the account has been canceled.  
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/18/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 11/23/2015 has been refunded, $144.06.
The complainant’s order [redacted] dated 12/23/2015 has been refunded, $148.38.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return any further orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requests. The complainant’s account has been closed. The...

monthly auto shipment has been canceled. The complainant’s order [redacted] dated 11-19, has been refunded in full at $139.80, in addition, order [redacted] dated 12-17, has too been refunded in full at $143.85. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 2/24/2016 has been shipped with the...

tracking number [redacted]. The complainant’s order [redacted] dated 3/4/2016 has been shipped with the tracking number [redacted] We apologize for the shipping delays. Please let me know if you need anything further.

This is the THE most worthless company on the face of the earth.    So they claim to have refunded my money?   They claim to have shipped it?   And they have never contacted ME?    I don't trust this worthless company any more than I would trust someone who tells me they're shipping me the Brooklyn Bridge.If a company is 100% unresponsive, 100% unprofessional and 100% unapologetic - I SHOULD BELIEVE THIS abrupt, unprofessional email?   They already told me it would be shipped 3-5 days (from my order) from the order date of 10/29/15.    It's 12/12/15.I have tried to contact this worthless company SO MANY TIMES - their call center says to email and HANGS UP ON YOU.   Any emails I've sent have NEVER BEEN RESPONDED TO.  I don't believe them.  The order has been shipped?  It is NOT on my door step.    They have NOT refunded the money.A horrible, horrible unprofessional dreadful company.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipments. Canceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred
customer account. The complainant contacted our customer service department by
email on 10/13/2015 to request that future monthly auto shipments be canceled
and was incorrectly informed by a customer service agent. We apologize for this
mistake. The complainant’s order [redacted] dated 10/25/2015 has been refunded,
$118.95.The complainant’s order [redacted] dated 11/25/2015 has been refunded,
$114.90.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank account. It is not necessary to return the order at this time. We
apologize for the delay. Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.  Two credits were applied to the Customer's credit card on 01/31/14 in the amounts of $106.00 and $101.84. The bank normally takes 24-72 hours to return the funds to the credit card account.  Our apologies for any confusion...

regarding the refund process.We will consider this matter closed.