Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. I
have found that our Customer Service Representatives correctly assisted the
complainant in accordance with our policies.The complainant created a...

preferred customer account and
placed an order on 11/2/2015. On 11/3/2015 the complainant contacted our
customer service to cancel the order. Our customer service advised the
complainant how to return the order. The complainant’s order [redacted] and $189.95 charge have
now been canceled.The complainant’s account has been closed. If you should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays. The complainant’s order [redacted] placed 11/11/2015 has...

been
shipped with the tracking number [redacted]. The complainant’s account has also been closed.Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.The complainant was replied to each of his emails the
following;“Hello [redacted],Customer [redacted],Thank you for your patience. We are happy to assist you with
your request.We are striving to do our best in accommodating our
ambassadors' and customers’ requests during our computer systems change over.Your order [redacted] and the $189.95 charge has been
canceled. Please allow 3-5 business days for these funds to reflect bank into
your back account. Your account has been closed.If you should need anything further please let us know.”We have canceled your order and charge today. Please allow
three to five business days (Monday through Friday excluding holidays) for the
bank to process this and the funds to reflect back into your back account. If you should need anything further please let us know.

Thank you for the opportunity to respond to this complaint.  After review of the information, we are able to honor [redacted] request for a refund on order placed 3/25/2014 (as it falls within the policy guidelines).  The total on this order however is $122.00, not $258.11 (please see...

attached invoice).  For future reference, on 1/23/2014, [redacted] signed up to become an Independent Distributor (Ambassador) for our company.  When completing the process of becoming an Ambassador, she agreed to all Policies and Procedures (attached). If [redacted] wishes to cancel her Distributorship, please contact Ambassador Relations at [redacted] or email [redacted] to request a cancellation form.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] will be UPS express shipped. However I am...

now able to provide this new tracking number until Monday since we have already missed the pickup for today. Due to this further delay the complaints order will also be refunded in full. The new tracking number when available will be provided to the complainant by email at [redacted] The complainant’s order [redacted] dated 2/19/2016 has been refunded, $155.20. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint.After reviewing the complainants account I discovered that the account had already been inactivated.The refund for the Annual Web Hosting fee of $34.95 had also been processed.I apologize for the delay in processing...

and hope that this is to the satisfaction of the complainant.If you should need anything further please let me know.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s order [redacted] was delivered...

12/7/2015
with the tracking number [redacted] The complainant’s account has been closed.The complainant’s order [redacted] dated 11/26/2015 has been
refunded today, $187.59.  Please allow
5-7 business days for these funds to reflect back into the complainant’s bank
account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems
change over. I have reviewed the complainant’s account. The complainant’s order [redacted] was delivered Monday,
November 9, 2015 with tracking number [redacted].The complainant’s account has been closed. The order has been refunded. If you should need anything further please let us know.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service.
Thank you for your patience.
After reviewing the complainant’s ambassador account we confirmed that their order from 12/25/2015 (order #[redacted]) was refunded on 1/11/2016 at 12:26:43 PM in the amount of $121.66.
Additionally we have confirmed that the complainant’s annual membership fee (order #[redacted]) was refunded on 7/18/2016 at 9:30:11 am in the amount of $34.95. (Please see attachment)
Please allow 3-5 days for the $34.95 refunds to reflect back into the complainant’s bank account. Please also be aware that refunds will be displayed separately as the original order was refunded in January.
The complainant’s Ambassador Account has been closed, and all future orders have been cancelled.
Please let me know if you need anything further.
Tell us why here...

Thank you for the opportunity to respond to this complaint.  Our apologies for the frustration and time involved in getting this resolved.  After review, we have not been able to find a faxed cancellation form which would have initiated the refund of $34.95.  However, I have processed...

the refund and inactivated the account based on the information Ms. [redacted] has provided in this complaint. Please let us know if there is anything else we can do by contacting Ambassador Relations - [redacted].

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide’s return policies can be viewed at...

[redacted]. The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 3/16/2016 through the online sign up process.  Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. The complainant’s order [redacted] was a welcome pack. This order included their $34.95 signup fee and discounted products. In the interests of resolving this complaint this order will be refunded outside of the ambassador return policy as it will not be able to be returned in new condition. The complainant’s order [redacted] will be refunded minus the original shipping cost of $4.05. The complainant’s order 82197287 dated 3/16/2016 has been refunded, $210.78. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. It is not necessary to return this order at this time. The complainant’s ambassador account has been closed. Please let me know if you need anything further.

In the attached statement for my vibrant account you can clearly see that on 09/09 $34.95 was withdrawn by Plexus [redacted]).

I was contacted by a friend who is an ambassador for Plexus worldwide. She told me all about how wonderful Plexus was and how it was the golden egg of the health world. She assured me it would help me loose weight, lower blood pressure and "feel better"....even though I felt just fine. 3 months in, nothing changed! No noticeable change at all (only thing thinner was my waller) and it's insanely expensive and nobody could possibly afford to pay what they ask for every month (which is how they get you to sign up!). I said it wasn't working and I would no longer be using it. She went on to say I probably have a leaky gut....a what? Seriously? Are you a doctor now? Can you see inside me and see goop leaking from my gut?!?! She suggested I try another overpriced product to help the first overpriced product work, um no. Not to mention I'm a breastfeeding mom (which I was assured over and over again was fine) and didn't want to be putting all these chemicals into my and my baby's body. Bottom line, this company is a scam, a pyramid scheme and I hope they go out of business before they take more hard earned money from people looking to loose weight and searching for a healthy lifestyle.

The Plexus products, in particular the Probiotic and the vitamin have done a lot for my gut health. When I first started getting it, their customer service was super and then after they did all of their website upgrades, there was a long wait time to get a hold of them, but they were always helpful and able to resolve any issues.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s ambassador account has been closed. The monthly...

auto shipment has been canceled. The complainant’s order [redacted] dated 12/25/2015 has been returned to sender with the tracking number [redacted]. This order [redacted] has been refunded, $109.23. The complainant’s order [redacted] dated 2/25/2016 processed after the complainant submitted their cancellation form, 12/30/2015. This order [redacted] has been refunded $113.28. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. It is not necessary to return order [redacted] at this time. We apologize for the delay.

Thank you for the opportunity to respond to this complaint.  Two credits were applied to the Customer's credit card on 01/31/14 in the amounts of $106.00 and $101.84. The bank normally takes 24-72 hours to return the funds to the credit card account.  Our apologies for any confusion...

regarding the refund process.We will consider this matter closed.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/8/2015 to request that future monthly auto shipments be canceled. Please see the attached.
The complainant’s order [redacted] dated 12/12/2015 has been refunded, $153.51.
The complainant’s order [redacted] dated 1/12/2016 has been refunded, $173.79.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. We apologize for these delays. Plexus Worldwide Preferred Customers are...

now able to visit plexus.myvoffice.com to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Preferred Customer’s account. The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled. The complainant emailed our customer service department on 3/14/2016 to request that their auto shipment be canceled. Any orders processed after this date will be refunded in full. The complainant’s order [redacted] dated 4/2/2016 will be refunded, $110.26. This order was refunded in two separate transactions of $106.21 and $4.05. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requests. The complainant’s account has been closed. The...

monthly auto shipment has been canceled. The complainant’s order [redacted] dated 11-19, has been refunded in full at $139.80, in addition, order [redacted] dated 12-17, has too been refunded in full at $143.85. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.