PNC Financial Services Group, Inc.

Review: Yet again, PNC Bank is attempting to collect funds from my checking account to pay to a creditor on a dispute. PNC Bank wants to hold 140.00 of my funds for a creditor who is not authorized to collect. PNC Bank Representatives has left me on hold for 45 minutes; has sent my phone calls to voicemail and is refusing to resolve this issue hoping to collect funds on behalf of an unauthorized creditor. Within 5 business days PNC Bank has NOT resolved the dispute without inconveniencing me as a patriate of PNC Bank. This is the 2nd complaint regarding the same creditor within a 6 month period.Desired Settlement: Refund me all the funds associated with this dispute and the daily overages on my account. In addition, notate my account that I have had this complaint twice within the last 6 months. Last but not least, provide better customer services for disputed items.

Business

Response:

PNC Bank, N.A. responded to [redacted] on January 4, 2016, and considers this matter addressed.

Review: After signing the document they gave me telling PNC not to overdraft my account, they went ahead and did it anyway. I didn't even get prompt notice that this happened and was being charged many overdraft fees. The first letter I got said that my account was going into collections from failure to pay my debt to them.Desired Settlement: Remove the "debt" from my credit report and close my account. I'll pay the actual charges (even though you illegally charged them), but any bogus overdraft fees.

Business

Response:

Please see attached response.

--[redacted] 1-21-14

Review: My wife and have been a PNC Customer since 2004 and recieved and email(from our email listed on account) regarding a $200 offer to sign up for their new Virtual Wallet account. I immediately contacted 1-800-PNC-BANK to see if we qualified for the promotion in February. The customer service agent said we did qualify after he looked up my account info and said he would send out some paper work for us to sign which we did. The only other critera that was required was that we make Direct Deposits totaling at least $1,000 month and make one online payment through the wallets bill pay. We completed both of these requirements promptly within the month. I waited several weeks for the $200 reward to be applied to my account and when it wasn't I contacted the 800 number to see why and they said I needed to contact my local branch due to the was an issue with my email was different than the account(I may have used my work email and not our personal that was listed on account). They als said a promo code wasn't entered and when I contacted my local branch ([redacted] Centre)they then informed me that this was only for new customers not existing and I explained how the 800 number said I did they would not be able to give me the reward that was agreed upon from the begining.Please let me know if there is any other information you may needThanks [redacted]Desired Settlement: I would like to recieve the $200 reward that I was told I qualified for nothing more.

Business

Response:

April 28, 2014

Good Afternoon,

PNC Bank, National Association received the complaint for Mr. [redacted] on April 11, 2014. We have evaluated the information and spoke to the customer to address his concerns, and consider the matter closed. We do not have written authorization from Mr. [redacted] to respond to your office. Should you have any questions, please feel free to contact me at ###-###-####.

Thank You,

Review: I have an account that refunds ATM fees. I made a withdrawl from said account on 4/15/14, for which I was charged 4$ of ATM fees. When I noticed that I wasn't refunded my ATM fees, I contacted PNC through the secure messaging system they have online. I was told to wait until it appeared on my statement, that it just needed more time to be reimbursed. Well, when I didn't appear on my statement, I contacted them again via secure message, and I was told that it was too late for me to get reimbursed, and essentially, I would have to suck it up.Desired Settlement: I would like my 4 dollars in ATM fees back.

Business

Response:

9-19-14 [redacted]

PNC has spoken to this customer and resolved the issue. The fees have been refunded to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They refunded some of the ATM fees after Facebook complaint, and the rest of the ATM fees on 9/19/14. And they apologized for stringing this along for so long.

Regards,

Review: I set up a loan payment through PNC Bank's Bill Pay option to be processed on December 20th. PNC processed the payment a day early on the 19th, causing me to become overdrawn on the account. PNC then charged me a $36 overdraft fee. My paycheck was automatically deposited into my account on the 20th. If PNC had waited until the 20th to process the payment I would not have been overdrawn. I want PNC to reimburse me for the $36 overdraft fee.Desired Settlement: PNC should refund me the $36 overdraft fee.

Business

Response:

To Whom It May Concern:

Client was refunded $36.00 fee on December 27, 2013, due to check clearing earlier than requested and a letter was mailed the same day advising of resolution. Please let me know if you have any further questions. I may be reached at ###-###-####, Monday through Friday, 8:00AM through 5:00PM, Eastern Standard Time.

Sincerely,

Executive Client Relations

PNC Bank

Review: I opened a Virtual Wallet account with the company back in March. I was told that if I met direct deposit and automatic bill pay requirments within the first 60 days of having the account open, I would receive a $200 deposit into my account. I met these standards and after having the account open for 90 days I checked with the bank to see why the deposit had not been made to my account. The associate told me they would "escalate" the matter and it would be taken care of. Two weeks later, the deposit was still not in my account, so I folliowed up in person again and was told the same thing. They "escalated" the matter yet again, and still, two weeks later, no deposit has been made. Each assoicate I talk with confirms that I met the parameters met with the agreement in order to receive the deposit. Today, I called the customer service number and was on hold for nearly an hour for the department that (I was told) would be able to take care of the matter. I then recalled the customer service line and have not been wating another 47 minutes to speak with someone to resolve the issue. This seems to be a "bait and switch" or at the very least, dishonest advertising. An individual should not have to "stay on top of" a company to honor their promise made when opening the account.Desired Settlement: I would like the $200 deposited to my checking account as promised.

Business

Response:

August 7, 2015 LR PNC spoke with the customer on July 28, 2015 and considers this matter resolvedThankLauren R[redacted] Executive Client Relations

Review: I've been overcharge too many times for Overdraft Fees with bank and also charged days my account is overdrafted $7 up to $98 extra on top of my overdraft fee of $36 totaling about $144. I had to borrow money from online lender [redacted] and have repay $211.00 a month for six months to cover overdraft and payments of $245 owed to my PNC account to keep from getting the $7 a day overdraft fees up to $98 total for the month of December. This bank doesn't allow small lending of a minimum of $300.Desired Settlement: I would like the get my overdraft fees money bank of a $144 and plus PNC to pay the cost to borrow money from [redacted] to repay my loan of $1270.71.

Business

Response:

PNC Bank N.A. responded to [redacted] on December 15, 2015, and considers this matter addressed.

Review: I received a check from someone named Mrs. [redacted] who lives in [redacted]. This person said they found me on [redacted] which is a babysitting service website. She said she was moving from [redacted] to [redacted] where I live at & needed to find a babysitter. I sent this person my resume & she asked questions about childcare. She said she was sending me a check to secure my service. After receiving the check I deposited the check in my account with PNC bank 2 days later. Today I went to check my account balance online through my bank & it was negative with a miscellaneous withdraw of $2,775. I called my bank to see what was going on and all they told me is the check was returned and I'm responsible. They provided me with the bank name that the check came from along with the account & routing number. I contacted [redacted] & they told me the check was fraudulent & I'd been scammed. Contacted PNC bank again & they keep telling me that they're not going to do an investigation & that they don't offer fraud protection. I find it strange that a bank does not do an investigation or offer fraud protection. Everyone I've spoke to says they can't do anything. The teller at the bank where I deposited the check did not find the check suspicious nor did she ask me to sign the back of the check. There should be some kind of security measure when giving a bank teller a check to deposit in order to spot a fake check.Desired Settlement: I would like to get a refund including the little bit of money I had in there from this situation because it has seriously messed up my bank account & no one is trying to help resolve the issue. I am a college student so that money was a great help to me before this situation. I also contacted the police in order to find this person who scammed me.

Business

Response:

Tell us why here...I spoke to Ms. [redacted] on March 3, 2015. We discussed her deposit of a fraudulent check. I explained when a check is from an unknown source it is best to not access the funds until the check has cleared the financial institution on which it is drawn. I asked if she filed a police report. She stated she had filed a police report. I advised the police would investigate the fraud claim, not the bank. I also explained that checks do not have protection against fraud like a credit card has through [redacted]. We discussed that though PNC attempts to assist our customers in identifying possible fraudulent items at the time of deposit, most are difficult to identify until they are presented to the bank on which they are drawn. I explained that ultimately the financial liability of the deposited check is hers. I advised no further action can be taken by PNC, and again advised her best option is to work with the police department and their investigation of her claim.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: I used the Atm at this branch on 7/1/15, I withdrew $136. One of the twenty's the Atm gave me had some type of dye on it. After going to a gas station and a bank near my work, and also my own personal bank everyone said the same thing take it back to where you got it from. I went back to the branch before closing the same day. I spoke with the branch manager and she stated she would contact the security for the atm to see if I got the twenty from that atm. She was supposed to get back to me the next day. I gave it a week and no contact. I called her and left a message this was on 7/7/15. After another week passing I called back she was in a conference and would call me back. I then waited a few more days and called customer service. The only resolution I have been given is take it to the federal reserve bank. No returns calls from no one. I spoke with another person from customer service and was told I need to go through my bank things would go faster. today is august 3,2015 and still nothing. I was also told if I had an account I would have not had to wait. why would I want to have account if this is how you treat customers.Desired Settlement: DesiredSettlementID: Refund

I just want my twenty dollars there atm cheated me out of!

Business

Response:

August 6, 2015PNC Bank,N.A. responded to [redacted] on August 6, 2015, and considers this matter addressed.Thank you,[redacted]PNC Bank

Review: I had a business account [redacted] DBA [redacted], set up with PNC Bank for about fifteen years or so while under previous Bank name. A few months ago PNC started charging $10 a month for service fees, so I decided to close this account. I physically went into the PNC Bank at [redacted] two times to close this account. I seem to be getting a run around and received another statement today. When I tried to close this account over the phone, [redacted] insisted that I must also have my old tax ID number. I had closed out this tax ID number over ten years ago and have no idea what the number is at this time. My statement from PNC also mentions that I can close this account at any time with written notice. I have taken the time to physically go into the [redacted] office twice, and spoke with the Bank Manager after my second visit. This entire effort seems to be some sort of a scam so that PNC can continue to charge the $10 a month fees. I went in twice and showed government identifications both times.Desired Settlement: I want this account closed without having to go into the local bank a third time, or write a letter....My time is valuable, so I want fifty dollar gift card to cover all of my time, gas, and hassles trying to perform a simple task of closing a bank account. I must have the final closing documents for my records. The part that is scary is if I was deployed and did not know of this monthly service charge of $10, this could've been a credit bureau nightmare!

Business

Response:

2-12-15 - JLH - Please see attached response to client

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I went into the PNC Bank in [redacted] to close out two accounts a few months ago. One account was for personal use, and the second was a business account I opened up over fifteen years ago. I have contantly been surprized with monthly fees over this past fifteen years, even under the PNC name change. Everytime this happens, I end up going into an office and we do this dance over and over on fees and they temporarily go away.Since I'm Actice Duty Military, I get concerned when fees start to pop up that was NOT part of the previous statements. Once again history repeats itself, and I started noticing fees being charged on my accounts. If I was deployed for twelve months and had to come back to this mightmare, my credit could have been messed up. I finally decided to just quit doing business with PNC Bank once and for all. I went in once a few months ago and told the staff working there that I wanted to close both accounts. I thought this was a done deal until I continued to get statements showing a balance and additional fees; therefore, I went back into the office to close these accounts a second time. PNC staff mentioned that PNC Bank made an error and that this was corrected. A few weeks later I get more statements in the mail, and try to call the 800 number only to be told that if I didn't know my old EIN (Tax ID Number) that I could not close this account over the phone. Wow, I had my accountant close out this old Tax ID number years ago. Now PNC Bank wants to use generic terms of getting to know their customers and do not want to compensate me for all of my time and gas trying to simply close out two PNC Accounts--permanently! I could not begin to tell you how many of these monthly fees come and go while trying to keep my accounts open, nor how much they have charged me since I initially opened both of these accounts.I have done business with multiple credit unions over the years and closed some accounts due to moving for my job. For the record, no credit union has ever attempted to make money off from me from various fees, or made it so difficult to close out accounts. If you are in the military, please beware of these folks, and close out your accounts now. It will only cost you headaches, money, waste time, and potentially mess up your credit ratings. We do what we can for God and Country, and often must stay focused on our mission(s). You cannot trust PNC Bank to let your account(s) continue on like you set them up, and must make sure you constantly monitor them, since new fees are certain to creep up on your account, and whittle down your balance. Once you do not have a balance is when they really start to make money off from you with fees, then over drafts fees, etc.... PNC Bank customer service cannot even close out two accounts when you go in person, with multiple government identifications. I will never trust my money with these folks agains.

Regards,

Review: I had a wire transfer to my account from overseas on Aug 7th. The exchange rate they used , in my opinion was incorrect and resulted in a $800 loss for me.I have contacted them many times, been passed around to many 800 phone numbers and lastly even handled by their complaint department with NO responses back nor corrections.This has now gone beyond 1 month and do not know how to get this resolvedDesired Settlement: First I would like to have a call back from the bank and have an explanation as to whether or not I deserve a credit. and if so have the credit done immedaitely.

Business

Response:

PNC responded to Mr. [redacted] on

November 19, 2015 and answered his question. The issue is resolved. Melissa G[redacted]Executive Client Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from PNC that they responded to me on Nov 19 is not accurate. I did not hear from PNC on that date! There has been several attempts to reach out to me but I have always been unsuccessful to reach a person on my returned calls always leaving a message. On Oct 19 they did credit my account by $476 but I still feel it is short by some $300-400.

Business

Response:

While we regret that we were not able to speak with Mr. [redacted] by telephone, PNC sent a written response dated November 19, 2015. PNC considers this matter resolved.Melissa G[redacted]Executive Client Relations

Review: This banking establishment did knowingly and purposely let customers use a compromised ATM machine. April 4 2016 I used the pnc bank ATM machine to redistribute funds from a card based benefits system such as social security. During the atm visit I was attempting to withdraw $1000 to be deposited into another bank for bills and living expenses such as rent. The atm machine gave me a reciept and know funds the receipts indicate a 140$ withdrawel then a second receipt indicating an incompleted transaction the card issuer was contacted and a 600$ withdraw was completed. I asked the banker at the drive thru window about the atm. She arrogantly replied the Atm machine is acting up and I need to call my card company. They did not close this machine they let several cars use it that were affected just like me. This is infuriating to know I cant pay my bills because some ignorant banker wont make a sign saying out of order or do not use atm. They were quick to rush me off and not refund the amount to ny cardholder without unnecessary measures being taken. Customers should be appreciated. My cardholder is attempting to resolve this matter with pnc bankDesired Settlement: Full refund of fees of services and the amount of the withrawel amount. And future measures be taken to protect customer privacy and services available to them example the atm should have had a posted notice saying out of order

Business

Response:

PNC Bank, N.A. responded to Mr. [redacted] on April 18, 2016, and considers this matter addressed

Review: MY DECEASED MOTHER HELD AN IRA CD WHICH WAS PAYABLE TO THREE BENEFICIARIES ON HER DEATH. THE BANK WAS PROVIDED THE REQUIRED DOCUMENTATION (DEATH CERTIFICATE, ORIGINAL IRA CERTIFICATE, ADDRESSES AND SOCIAL SECURITY NUMBERS OF THE BENEFICIARIES). THIS WAS COMPLETED ON NOVEMBER 4TH. I CONTACTED THE BANK ON NOVEMBER 18 AND WAS ADVISED THAT NO ACTION HAD BEEN TAKEN, BUT WOULD BE FORTHCOMING SHORTLY. AS OF THIS DATE NOVEMBER 25 NO ACTION HAS BEEN TAKEN.Desired Settlement: DesiredSettlementID: Other (requires explanation) IMMEDIATE CONTACT BY BANK AND FUNDS DISTRIBUTED.

Business

Response:

To Whom It May Concern,

PNC Bank received the complaint for Ms. Goodroe on November 26, 2013 and spoke with her on the sameday. We have evaluated the information and are working with client towards a resolution. We do not have written authorization from Ms. [redacted] to respond to your office. Should you have any further questions, please feel free to contact me at ###-###-####.

Executive Client Relations

PNC Bank, N.A.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The complaint will be resolved when the funds are disbursed. I first delivered all required information to PNC on 11/04/2013. I have spoken with the IRA department and been advised we must provide additional forms (this has been done) in addition to the normally required (death certificate, original CD showing POA heirs as well as names, addresses and SS numbers of heirs) and that it could be early 2014 before disbursment.

Regards,

Review: I went into the bank in February 2016 and asked for an unsecured loan and was told it was going to be 8.75%. A week later I was approved. I log on to pnc.com only to find out that Jennifer decided to sign me up for an unsecured REVOLVING loan with a $50 yearly fee and 9.75%. I was livid. I contacted PNC bank wanting them to send me the contract I signed. I asked over 7 times, waited and waited, contacted them again. A week later I get mail from them, think it's the contract I signed for an unsecured loan at 8.75% not an unsecured revolving loan at 9.75% with a $50 annual fee. I was wrong, they send me a statement. I contacted them again, and asked for the signed contract, and got transferred to transferred.

I paid the loan off before they ever took out the first payment due.Desired Settlement: I want PNC to recalculate the loan at 8.75% and not 9.75% and I want a refund of what I was over charged. I also want to have them mail me the contract I signed.

Business

Response:

PNC Bank, N.A. responded to [redacted] on April 19, 2016, and considers this matter addressed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Hi, My Name is [redacted]. I am the sole parent/provider for my 8 yr. old daughter whom suffers from many ailments, including cerebral palsy; Due to a certain hospitals (which I cannot disclose) negligence. In 2012, I settled outside of court on my daughters behalf. A "Special Needs Trust Fund" was made on her behalf with a significant amount of financial compensation. All of which is to help her sustain a comfortable lifestyle. PNC Bank are the overseers of her account, and are obligated to disburse funds according to her living arrangement. These things include, but are not limited to, purchasing a house/permanent residence, rent, wheelchair accessible vehicle, car insurance, recreational activity and etc. And although they are legally binded into these terms they simply refuse to abide the law. Almost as if they are above the law. As, of Oct.17,2015, I have received a notice that I am being evicted, and am being taken to landlord tenant court held on Oct.30,2015. This will be my second eviction for failure to pay rent this year. Not only has PNC Bank failed to pay my rent for September, and October, but they blatantly lied to me claiming in email that they had already done so. It has also been brought to my attention that they have also neglected to pay for my furniture storage fees, as well as furniture rental. Not to mention that my car insurance has been lapsed for non payment since march of 2015!!! My name is on all of these agreements and my credit is being devalued. I have simply had enough of their incompetence, and would like them to correct all of their mishaps before they are removed as my childs trustees. -Sincerely a frustrated momDesired Settlement: I would like for PNC Bank to pay all of the fees acquired from unpaid bills, and attorneys fees. I also want them to be removed as guardians of my childs account. Which I as Sui Juris have right to remove, and have already written them 21 days prepense notice of removal, as of September 22,2015.

Business

Response:

11-10-15

PNC responded directly to the customer to resolve this matter.

Thank you,

Julie L[redacted]

Review: On 5/18/15, I checked my account and there were 6 pending debits to my account in the following order...4 - $10.60 debits for [redacted], 1 - $50 Debit for [redacted] and 1 - $275 debit for [redacted] There was enough funds in the account to cover the first 5 debits of $92.40 but then they decided to process the $275 debit first in order to overdraw the account and charge me $144 in overdraft fees for the 4 [redacted] debits. PNC has been sued previously for using this practice and they are at it again.Desired Settlement: Refund on all the funds that they keep taking from my account for these crazy tactics that they are using to take peoples money. I live from paycheck to paycheck and last month alone they charged me with over $500 of overdraft fees because I could never get ahead of the fees because they are constantly charging for something. If I can ever get from under their many fees I will be closing my account.

Business

Response:

PNC Bank, N.A. responded to [redacted] on July 08, 2015, and considers this matter addressed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have not spoke with PNC Bank nor received anything in writing. I did try to close the account but they continue to add over draft fees daily and I can not or will not ever catch up on the fees if they continue to add the fees.

Regards,

Review: PNC charged me an overdraft fee on my account even though my direct deposit posted before a check I wrote posted. I showed an AVAILABLE balance of $175.12 at 9pm at night on Monday and when I woke up the Tuesday morning a check cleared during the night for $119.00 leaving me a balance of $20.12. I called PNC customer service and was told the difference is an OVERDRAFT fee of $36 even though my account never went negative. I asked them to explain to me how I get a random overdraft fee on an account that had an available balance well over what the check I wrote was, and two people including a supervisor attempted to convince me that even though my available balance (which I could have taken out as cash at 9pm the day before) "wasn't really there even though my virtual wallet plainly stated that is was my AVAILABLE balance".I will be closing my PNC account because I will not do business with a bank that can randomly charge overdraft fees at their leisure on accounts that actually have available funds to cover transactions.Desired Settlement: I would like an apology and the overdraft fee refunded to me for them attempting to make me look like I dont understand what an available balance (as opposed to the ledger balance)is. I have never bounced a check at PNC, so my only assumption is because I have a totally free account they figure out a scam to swindle money out of me in an unfounded and unnecessary fee. PNC should not offer free accounts if they are just going to charge random overdrafts to get money from their loyal customers.

Business

Response:

We have contacted our customer and provided resolution to the complaint.

Review: PNC offered a $100 cash back offer on their PNC Cash Builder [redacted] Credit card, both widely advertised and specifically targeted to me by US Mail and Email multiple time. They sent this offer by email on 12/16/14 with Reservation # [redacted] signed up based on their offer, completed the spend of $1099 on 1/16/15 and have been waiting for the $100 credit ever since. I have contacted them numerous times by telephone, they say they will research it but refuse to honor their offer.There retail escalation team also says they will "research it" but refuses to honor the offer.Desired Settlement: Provide the $100 credit promised.

Business

Response:

"PNC Bank, N.A. responded to [redacted] on June 16, 2015, and considers this matter addressed."

Review: On 12/31/15 - Requested IRA rollover from PNC to another financial institution. Person said she would fax my Rollover Contribution Application to PNC's IRA department and they would forward funds to the institution ([redacted]).

On 1/11/16 - Letter received from PNC informing me funds were unprocessed and processing would occur upon submission of additional/corrective information. Additional/corrective information requested was: (1) PNC's IRA Account Numbers and (2) Customer's Signature.

On 2/29/16 - Spent considerable time at [redacted] branch to resolve the additional/corrective issues. The manager said she would fax the PNC Form entitled "Traditional IRA Distribution Request" to the appropriate department so rollover could be completed to [redacted]. Copies of paperwork were given to me.

On 3/4/16 - Checked my online account and found the funds from IRAs were no longer showing.

On 3/9/16 - Contacted [redacted] to find out if they had received the rollover. I was told the last contact [redacted] had with PNC was a transmission via fax of A Rollover Contribution Application for my account. As of this date, they were still awaiting transfer of the funds. This was the only contact they had received from PNC on my behalf. I contacted PNC to find out where my money had been sent. I was told by a consultant that my account was closed on 3/4/16 and a check was being mailed to me the same day (3/9/16) for the funds. I was told PNC does not do direct transfers with rollovers, instead it mails out checks to the holder of the IRA. I was also told the money would be mailed regular first class mail to me. I was told to wait 10 days from closing of the account (3/4/16) before contacting PNC again. If I had not received the check by 3/14/16, then the check would be cancelled and a new one issued. I contacted my local PNC branch in [redacted] where I initiated the rollover process. The branch manager was not there on that day but I was told she could contact me on 3/10 when she returned to the office.

On 3/10/16 - I and spoke to the branch manager who helped me resubmit the forms on 2/29/16. I explained to her (Eboni C[redacted] what I was told on the phone call with PNC and expressed my concerns and irritation with this process. She was unable to tell me where my money was and said she would contact me on 3/14/16 after having time to look further into the situation.

On 3/14/16 - No call from Eboni C[redacted]

On 3/15/16 - Contacted PNC IRA department again. This time I was told that on 3/4/16, the date the account was closed, the rollover was initiated. I was told it could take several days before the funds would appear on the other side ([redacted]). I asked to speak with a manager to confirm this information. I was placed on hold for several minutes before being told that a manager was not available at the time. I was placed into the voicemail of Mark M[redacted] (spelling?). I left a voice mail message briefly stating my IRAs had been closed by PNC but there are discrepancies depending on which consultant you communicate with as to what has transpired since closing the account as well as the status of the funds. I left my name and contact number. Also, left a message with the [redacted] branch manager.Desired Settlement: I want my money to be rolled over to [redacted] as initially requested and I want written confirmation from PNC that this has occurred immediately.

Business

Response:

Good Afternoon,PNC Bank, N.A. responded to [redacted] on March 23, 2016, and considers this matter addressed.ThanksLauren RobinsonExecutive Client Relations

Review: I applied for a [redacted]oan thru PNC Mortgage per Mr [redacted] and Ms [redacted]. I was told my loan was going fine and I had told PNC that my loan was not reaffirmed from over 7 years ago. I was told that would not be a problem and I had to have a Credit Report for $17, an Appraisal for $375 and $50 for a Pest Inspection. All together $442, which I can not afford. After all of this is done, I get a phone call from PNC Ms [redacted] that because my loan was not reaffirmed. That PNC could refinance my loan and I would just be out $442, there was nothing she could do! If anyone knows anything else I can do please let me know. I can not believe a Big Mortgage Company would treat a Customer this way!

Product_Or_Service: [redacted] Refinaced by PNC

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Since this was PNC fault, I would like for them to Refund my money $442 or refinance my loan as they said they would.

Business

Response:

This letter concerns your January 15, 2015 correspondence forwarding an inquiry submitted by Mr. [redacted] regarding the referenced loan application. In his inquiry, Mr. [redacted] stated that he applied for a ** loan, but was then informed that the transaction could not be completed due to a bankruptcy reaffirmation issue. He wrote that he had already incurred out-of-pocket costs for the loan application at this point. Mr. [redacted] requested that he be issued a refund for these costs. Following the receipt of the inquiry, we contacted a PNC Mortgage Market Manager [redacted] to establish communication with Mr. [redacted]. Our records show that Mr. [redacted] spoke with Mr. [redacted] to discuss options for moving the loan application forward in lieu of cancellation. While the bankruptcy reaffirmation issue did not impede the loan application, there were delays surrounding property inspections and the property appraisal. As a result, PNC Mortgage has agreed to pay for a required structural inspection which would normally be charged to the loan applicant. As of February 23, 2015, the loan application is still active and Mr. [redacted] is working with Mr. [redacted] to clear additional underwriting conditions. Should you have any further questions or concerns regarding this matter, please contact me at ###-###-####. Sincerely, [redacted] Consultant Enterprise Escalation Group In Support of Mortgage PNC Bank

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.