Hello, I sell and sometimes buy shoes and clothes from the website Poshmark through the app that I have on my phoneI have done this for about yearsI think I am a quick shipper and as required by Poshmark try to be as detailed as poison with the items that I sell so the buyer will not be disappointed or unpleasantly surprised upon delivery of their purchaseI made a sale of a pair of gladiator sandals that were preowned and appeared to never have been worn when I purchased them myself on PoshmarkThey were too small for me so I let my daughter wear them once then decided to sellA buyer purchased them on July 13, And wasn’t satisfiedShe complained about the exact things I disclosed in the description of the listingTypically when you disclose everything and the buyer isn’t happy Poshmark does not require you to accept that the item is returned to you because the seller still chose to buyThe seller files a complaint stating the didn’t fit and that they didn’t tie and t
I have sold thousands of dollars (and earned poshmark quite a bit in the process) on their site over the years, I have been a top rated seller, and have glowing reviewsYou would think with all this that Poshmark would try to be somewhat helpful and accommodating when an issue arises...well not even closeA buyer purchased something from me, complained and asked for a refund using filtered photos and what I can only assume is that they damaged the product after using it--and poshmark allowed for the returnIt was a low priced sale so it was annoying, but not the end of the worldHowever, this made me concerned for future sales and I asked poshmark what they do to protect sellers from buyers cheating us and they basically have nothing in place and were less than helpful or sympathetic to my caseThey would not address specific concerns or information in my emails and just offered generic information that did not help in my caseI let them know that I am frustrated and worried that I will be cheated on high priced items in the future and am questioning if I should keep my account if that is the caseTheir response was to send me a step by step on how to delete my account if I am unhappy I am amazed at how terrible their customer service is and will be sticking to sites like *** which operate professionally and have some respect for the people selling on their site and earning them moneyDo yourself a favor and avoid poshmark as a seller
I am very dissatisfied with customer care as it pertains to responding to inquiriesI have tried to contact them via email at least times only to receive an automated responseI need to talk with a human being about my orderI have been a member of this forum for one year now and they have made hundreds of dollars off of my salesI am simply trying to get my item back that they deem inauthenticUpon their review and accompanying email, I sent a payment DIRECTLY to their Poshmark PayPal account because they claimed that I would need to pay for shipping in order to receive my item back or else they would DESTROY itI had no issue with this and within an hour I paid for the shipping and included my account username as well as order number and mailing addressI have YET to receive any response and it has been over a weekThe number on the internet sends you to an automated messageIn addition, I needed the item back in order to fike s claim with the company that guaranteed its
I accidentally bought a product from this app, I accidentally had my phone unlocked in my pockets and accidentally bough an itemThis business have a hours cancellation policy(I was still within the three hours requirements)I asked them to cancel the purchase and they said no, because the seller shipped wihin the hours windowI told them I will return the item to the sellers and they have refused to answer to my request of give me my money backThe business is very unetical , scammersI need my money back
I have been selling on this app since and have been loving iti have made over salesthe support answers within 24-hours like they sayhopefully they will eventually get a live chat or phone service, but I am yet to experience a negative problem
***
Complaint:***I am rejecting this response because:Sincerely,* * ***
I have already provided proof of authenticity, that was asked forI sent all the valid serial numbersI was told my earnings would be released in a message from Karen on Thursday May 4th *** I also sent the statement that Laren asked for on Thursday May 4th I have provided all information requested by PoshmarkThey have not released my earningsI am requesting either my merchandise be returned to me, or my earnings released by PoshmarkThey cannot legally keep both items and buyers payments, which they deducted their 20% from already
Thank you,
** ***
I recieved a skirt I believe to be fake Burberry, upon opening it I foolishly checked accept being new to poshmark I didn’t know any betterI emailed posh immediately to let them know I suspected this item to be fake and I would like to returnThey asked me to send a picture, which I did - though it shows little that would indicate it was fake it was more in the feel of the pieceThey encouraged me to sell the item to another member on Poshmark - which would be fraudulent considering I don’t know the items origin or authenticity
I have sense contacted PayPal to lodge a dispute and I have escalated it
on 7-3-I ordered a wallet by a seller by the a name of ***She advertised her wallet as "Gold Dust' Hobo walletThe exact wallet and color I had been searching forI recieve my wallet in the mail on a SaturdayI was not in town and was not able to check my mail until the following Monday when I arrived back to my homeI opened my pacakage to only find it with tags stating that it is a "Coin" hobo walledNot what I was told I was buyingI tried logging onto Poshmark to notify both the seller and poshmark and I was locked out of my accountI notified Poshmark that Monday 7-9-through email that I had received the wrong color and I did not want the wallet to help me notify sellerTwo days later I am able to lock onto my account and I received a email from poshmark stating that they will give me a credit and I can contact seller to return walletThe response from the seller was that she would take the item back and send me a checkThen the Seller *** dissapears
I have been shopping on Poshmark for approximately six monthsIn general, I've been satisfied with the products I have purchased, most of which have been gold and diamond jewelryHowever, I am very dissatisfied with the site's policy on seller accountsI have discovered recently that many of the items I had hoped to purchase were not actually available anymoreThat's because Poshmark has no policy whatsoever on seller accounts that have been abandonedFor example, a seller can advertise an item for sale, and then just leave the site with the items still listed for saleThere are so many accounts like this that it is absolutely ridiculousI "favorited" approximately different jewelry pieces for sale for future review and possible purchase, only to discover that about a third of those were from accounts that had been abandonedThe only way you can tell that an item is no longer available is to check when the seller last updated itHowever, this can be misleading because date information is only.listed by monthSo an item may be advertised as having been updated on April 1st, but that may be April 1st of last yearI wrote to management about this, and got a rude and unhelpful response indicating that I shouldn't expect to get everything that I wantedThat wasn't my point at allIt's fine if I am unable to buy an item for reasons that make sense, but what they're basically saying is that it's OK to advertise something for sale even if the item ceases to be available, for whatever reasonI don't understand Poshmark's unresponsive attitude about this situation at allAnother thing that I've noticed about the site is that rude, abusive, or just outright incorrect information is often.exchanged in message boardsI used to work for an AOL site as a board reader, and the kinds of things that I've seen in these posts would never have been.allowed at our boardsPoshmark seems to have no standards on such exchangesI wish I could give the site higher marks since I was pleased with the jewelry items I've purchased so far; however, I think I've just been luckyI've read a lot of other comments from other Poshmark buyers who have not had the luck I've hadThe people I've dealt with at Poshmark are professional jewelers, so they aren't about to risk their reputation in the community by dissatisfying a buyerMany of the other sellers are just ordinary people, some good, some not so goodIt's just the luck of the draw
Purchased a pair of pants through Poshmark and received the wrong sizeThey refused to acknowledge that the size was wrong, despite sending them a photograph of the sizing label
I am a seller on "POSTMARK" wedsiteA buyer " *** ", purchased a " MOVADO, MUSUEM " ladies watch from my shop on or about ***...however, once they received the item they then filed a complaint to " POSHMARK " requesting to return for refund, I was not given a reason at the time accept " item not as described" I contested this...however " POSTMARK" okayed the return anyway....at that time stating buyer complaint was " watch didn't work ", II contsted, however the return was made and when I picked up the box from Post Office and opened the box once home it was empty, I immediately contacted "POSHMAR " making them aware of the scam...it wasn't till after I did this, that " POSTMARK" deducted the funds from my online account and refunded the thief
I was sold a damaged shrunken sweater through the postmark appI sent a notification to their customer service with backup that the sweater was ruined and shrunk by inches in the chest and inches in the length...this sweater is now child sized and they wouldn't allow me to return it to their seller for a refundThis is ridiculousI've sent multiple emails to the customer service but I receive no response
Re: Order *** There was some problem with a second shipping attempt for an item I purchasedMore than once -the most recent being on or around 11/13/18- I requested that a manager contact meNone hasHema and Alex are the Poshmark employees who responded to my emailsThere were lengthy delays in responding to my emails, and the information provided by Poshmark was vagueI want to know exactly what happened with the second shipping attempt and why Poshmark canceled my orderThank you, *** ***
My teenage daughter sold her prom dress onlineI shipped the dress promptly as the seller said she needed it that weekAfter having the dress for days the seller requested to send the dress backWhen the dress came back it was in horrible conditionThe zipper was ripped out and torn at the bottom of the zipperPatches of beading was missing from the dressThis dress was $*** new and my daughter was selling it for $*** We have tried contacting Poshmark but they will not give up our moneyNow we are stuck with a dress that we cannot sellI honestly believe the buyer wore the dress and then returned it to usThis dress was in excellent condition when we mailed it and I have plenty of pictures and witnesses to prove itI cannot believe Poshmark is allowing this woman to get away with this!
I purchased a pair of shoes from poshmarkThey took the money the second that my bid was accepted and that was fineWhen I got the hoses, I was unsure of their authenticity because I have several other pairs of the same shoe in a size and they fit perfect and these did not fit at allI sent them emails over the course of daysPoshmark never responded to not one emailWhen I called the one number they have listed, it said that they do not accept calls at this time and to sent an emailI was never able to return the shoes and they released my money to the sellerNow I lost $on shoes that may not even be authentic and that are too small
I placed a bid on *** on 08/14/for the Christian Dior Atelier Joggers in the amount of $which was acceptedThey were advertised as brand new and authenticI received the item on Saturday, August 25, To verify they were authentic on my own I took them to the Dior Store in New York City on Sunday, August 26, which the address is Greene St, New York, NY The fashion specialist Andrew Rivera verified that the Christian Dior Atelier Joggers indeed were a cheap knock off and compared it with the authentic jogger jacket which goes to the pants which I had purchased from ***Per poshmark's policy they advertise they give full refund for items not authenticOn Sunday, August 26, I reported this to poshmark via emailThey wrote back they authenticated the item with a 3rd party and told me I could rest assure the joggers were indeed authentic stating the Dior Store specialist has limited knowledge of their own product which they s
I asked Poshmark to contact a seller about the authenticity of my recently ordered Tiffany earrings, because they look fake Earrings came to me as “Tiffany and co.” but listed on Poshmark site without the quote marksThey refused to contact the seller to verify authenticity I do not recommend a company that has this type of business practice
I sold an item on Poshmark with pictures of the jacket and sizingThe jacket was worn once and in excellent conditionThe woman who purchased it from me previously had purchased the same exact jacket and decided she was going to buy my almost new one and swap it out with her old onePoshmark is now going to allow her to her to send me jacket that is a size bigger than the one that I sent her and they are also going to allow her to send me a jacket with a faulty zipperI have sent them numerous messages and pictures trying to prove that I sent this woman a jacket in the size XS, with a perfectly working zipper and in almost brand new conditionI bought the jacket for** $ and sold it for ** $, in which I only going to receive 48$Now Poshmark is going to refund this woman her money back and make me take a jacket that has a destroyed zipper, a jacket that is the wrong size and a jacket that is not the one I sent her in the first placePlease help me if you canThank you very much
To Poshmark........Very poor experience to say the leastI was an ambassador, top seller, and generated 2k plus a monthI've been on Poshmark since last year under the user name marcI received an email saying my account was suspended permanentlyThe reason was "buying or selling fake itemsMy closet had over 1k listings, most used from 2nd hand stores, some from discount shores such as Burlington coat factory, TJ Max etcFor the new items, I keep receipts for thenFor them to delete my profile of over 1k listings, over 60k followers and hundreds of man hours of postings is down right despicableYes I make great money on there, but they make their 20% off me tooThis shows they do not care about even their top sellers and producersNo personal email, no common courtesyThe only thing we can do is write reviews about our negative experiencesI have sent a few emails requesting informationPoshmark, that is very bad business
Bought a pair of shoes as the pictures that were provided you could not tell they were made with fake fur and patches of the fake fur was sticking up so I put in a request for refund it took them days to go over the case and they sent a email saying it was denied and the it changed to delivered contacted by email and haven't heard anything I have sent a lot of emails and no replies very unhappy
Hello, I sell and sometimes buy shoes and clothes from the website Poshmark through the app that I have on my phoneI have done this for about yearsI think I am a quick shipper and as required by Poshmark try to be as detailed as poison with the items that I sell so the buyer will not be disappointed or unpleasantly surprised upon delivery of their purchaseI made a sale of a pair of gladiator sandals that were preowned and appeared to never have been worn when I purchased them myself on PoshmarkThey were too small for me so I let my daughter wear them once then decided to sellA buyer purchased them on July 13, And wasn’t satisfiedShe complained about the exact things I disclosed in the description of the listingTypically when you disclose everything and the buyer isn’t happy Poshmark does not require you to accept that the item is returned to you because the seller still chose to buyThe seller files a complaint stating the didn’t fit and that they didn’t tie and t
I have sold thousands of dollars (and earned poshmark quite a bit in the process) on their site over the years, I have been a top rated seller, and have glowing reviewsYou would think with all this that Poshmark would try to be somewhat helpful and accommodating when an issue arises...well not even closeA buyer purchased something from me, complained and asked for a refund using filtered photos and what I can only assume is that they damaged the product after using it--and poshmark allowed for the returnIt was a low priced sale so it was annoying, but not the end of the worldHowever, this made me concerned for future sales and I asked poshmark what they do to protect sellers from buyers cheating us and they basically have nothing in place and were less than helpful or sympathetic to my caseThey would not address specific concerns or information in my emails and just offered generic information that did not help in my caseI let them know that I am frustrated and worried that I will be cheated on high priced items in the future and am questioning if I should keep my account if that is the caseTheir response was to send me a step by step on how to delete my account if I am unhappy I am amazed at how terrible their customer service is and will be sticking to sites like *** which operate professionally and have some respect for the people selling on their site and earning them moneyDo yourself a favor and avoid poshmark as a seller
I am very dissatisfied with customer care as it pertains to responding to inquiriesI have tried to contact them via email at least times only to receive an automated responseI need to talk with a human being about my orderI have been a member of this forum for one year now and they have made hundreds of dollars off of my salesI am simply trying to get my item back that they deem inauthenticUpon their review and accompanying email, I sent a payment DIRECTLY to their Poshmark PayPal account because they claimed that I would need to pay for shipping in order to receive my item back or else they would DESTROY itI had no issue with this and within an hour I paid for the shipping and included my account username as well as order number and mailing addressI have YET to receive any response and it has been over a weekThe number on the internet sends you to an automated messageIn addition, I needed the item back in order to fike s claim with the company that guaranteed its
I accidentally bought a product from this app, I accidentally had my phone unlocked in my pockets and accidentally bough an itemThis business have a hours cancellation policy(I was still within the three hours requirements)I asked them to cancel the purchase and they said no, because the seller shipped wihin the hours windowI told them I will return the item to the sellers and they have refused to answer to my request of give me my money backThe business is very unetical , scammersI need my money back
I have been selling on this app since and have been loving iti have made over salesthe support answers within 24-hours like they sayhopefully they will eventually get a live chat or phone service, but I am yet to experience a negative problem
***
Complaint:***I am rejecting this response because:Sincerely,* * ***
I have already provided proof of authenticity, that was asked forI sent all the valid serial numbersI was told my earnings would be released in a message from Karen on Thursday May 4th *** I also sent the statement that Laren asked for on Thursday May 4th I have provided all information requested by PoshmarkThey have not released my earningsI am requesting either my merchandise be returned to me, or my earnings released by PoshmarkThey cannot legally keep both items and buyers payments, which they deducted their 20% from already
Thank you,
** ***
I recieved a skirt I believe to be fake Burberry, upon opening it I foolishly checked accept being new to poshmark I didn’t know any betterI emailed posh immediately to let them know I suspected this item to be fake and I would like to returnThey asked me to send a picture, which I did - though it shows little that would indicate it was fake it was more in the feel of the pieceThey encouraged me to sell the item to another member on Poshmark - which would be fraudulent considering I don’t know the items origin or authenticity
I have sense contacted PayPal to lodge a dispute and I have escalated it
on 7-3-I ordered a wallet by a seller by the a name of ***She advertised her wallet as "Gold Dust' Hobo walletThe exact wallet and color I had been searching forI recieve my wallet in the mail on a SaturdayI was not in town and was not able to check my mail until the following Monday when I arrived back to my homeI opened my pacakage to only find it with tags stating that it is a "Coin" hobo walledNot what I was told I was buyingI tried logging onto Poshmark to notify both the seller and poshmark and I was locked out of my accountI notified Poshmark that Monday 7-9-through email that I had received the wrong color and I did not want the wallet to help me notify sellerTwo days later I am able to lock onto my account and I received a email from poshmark stating that they will give me a credit and I can contact seller to return walletThe response from the seller was that she would take the item back and send me a checkThen the Seller *** dissapears
I have been shopping on Poshmark for approximately six monthsIn general, I've been satisfied with the products I have purchased, most of which have been gold and diamond jewelryHowever, I am very dissatisfied with the site's policy on seller accountsI have discovered recently that many of the items I had hoped to purchase were not actually available anymoreThat's because Poshmark has no policy whatsoever on seller accounts that have been abandonedFor example, a seller can advertise an item for sale, and then just leave the site with the items still listed for saleThere are so many accounts like this that it is absolutely ridiculousI "favorited" approximately different jewelry pieces for sale for future review and possible purchase, only to discover that about a third of those were from accounts that had been abandonedThe only way you can tell that an item is no longer available is to check when the seller last updated itHowever, this can be misleading because date information is only.listed by monthSo an item may be advertised as having been updated on April 1st, but that may be April 1st of last yearI wrote to management about this, and got a rude and unhelpful response indicating that I shouldn't expect to get everything that I wantedThat wasn't my point at allIt's fine if I am unable to buy an item for reasons that make sense, but what they're basically saying is that it's OK to advertise something for sale even if the item ceases to be available, for whatever reasonI don't understand Poshmark's unresponsive attitude about this situation at allAnother thing that I've noticed about the site is that rude, abusive, or just outright incorrect information is often.exchanged in message boardsI used to work for an AOL site as a board reader, and the kinds of things that I've seen in these posts would never have been.allowed at our boardsPoshmark seems to have no standards on such exchangesI wish I could give the site higher marks since I was pleased with the jewelry items I've purchased so far; however, I think I've just been luckyI've read a lot of other comments from other Poshmark buyers who have not had the luck I've hadThe people I've dealt with at Poshmark are professional jewelers, so they aren't about to risk their reputation in the community by dissatisfying a buyerMany of the other sellers are just ordinary people, some good, some not so goodIt's just the luck of the draw
Purchased a pair of pants through Poshmark and received the wrong sizeThey refused to acknowledge that the size was wrong, despite sending them a photograph of the sizing label
I am a seller on "POSTMARK" wedsiteA buyer " *** ", purchased a " MOVADO, MUSUEM " ladies watch from my shop on or about ***...however, once they received the item they then filed a complaint to " POSHMARK " requesting to return for refund, I was not given a reason at the time accept " item not as described" I contested this...however " POSTMARK" okayed the return anyway....at that time stating buyer complaint was " watch didn't work ", II contsted, however the return was made and when I picked up the box from Post Office and opened the box once home it was empty, I immediately contacted "POSHMAR " making them aware of the scam...it wasn't till after I did this, that " POSTMARK" deducted the funds from my online account and refunded the thief
I was sold a damaged shrunken sweater through the postmark appI sent a notification to their customer service with backup that the sweater was ruined and shrunk by inches in the chest and inches in the length...this sweater is now child sized and they wouldn't allow me to return it to their seller for a refundThis is ridiculousI've sent multiple emails to the customer service but I receive no response
Re: Order *** There was some problem with a second shipping attempt for an item I purchasedMore than once -the most recent being on or around 11/13/18- I requested that a manager contact meNone hasHema and Alex are the Poshmark employees who responded to my emailsThere were lengthy delays in responding to my emails, and the information provided by Poshmark was vagueI want to know exactly what happened with the second shipping attempt and why Poshmark canceled my orderThank you, *** ***
My teenage daughter sold her prom dress onlineI shipped the dress promptly as the seller said she needed it that weekAfter having the dress for days the seller requested to send the dress backWhen the dress came back it was in horrible conditionThe zipper was ripped out and torn at the bottom of the zipperPatches of beading was missing from the dressThis dress was $*** new and my daughter was selling it for $*** We have tried contacting Poshmark but they will not give up our moneyNow we are stuck with a dress that we cannot sellI honestly believe the buyer wore the dress and then returned it to usThis dress was in excellent condition when we mailed it and I have plenty of pictures and witnesses to prove itI cannot believe Poshmark is allowing this woman to get away with this!
I purchased a pair of shoes from poshmarkThey took the money the second that my bid was accepted and that was fineWhen I got the hoses, I was unsure of their authenticity because I have several other pairs of the same shoe in a size and they fit perfect and these did not fit at allI sent them emails over the course of daysPoshmark never responded to not one emailWhen I called the one number they have listed, it said that they do not accept calls at this time and to sent an emailI was never able to return the shoes and they released my money to the sellerNow I lost $on shoes that may not even be authentic and that are too small
I placed a bid on *** on 08/14/for the Christian Dior Atelier Joggers in the amount of $which was acceptedThey were advertised as brand new and authenticI received the item on Saturday, August 25, To verify they were authentic on my own I took them to the Dior Store in New York City on Sunday, August 26, which the address is Greene St, New York, NY The fashion specialist Andrew Rivera verified that the Christian Dior Atelier Joggers indeed were a cheap knock off and compared it with the authentic jogger jacket which goes to the pants which I had purchased from ***Per poshmark's policy they advertise they give full refund for items not authenticOn Sunday, August 26, I reported this to poshmark via emailThey wrote back they authenticated the item with a 3rd party and told me I could rest assure the joggers were indeed authentic stating the Dior Store specialist has limited knowledge of their own product which they s
I asked Poshmark to contact a seller about the authenticity of my recently ordered Tiffany earrings, because they look fake Earrings came to me as “Tiffany and co.” but listed on Poshmark site without the quote marksThey refused to contact the seller to verify authenticity I do not recommend a company that has this type of business practice
I sold an item on Poshmark with pictures of the jacket and sizingThe jacket was worn once and in excellent conditionThe woman who purchased it from me previously had purchased the same exact jacket and decided she was going to buy my almost new one and swap it out with her old onePoshmark is now going to allow her to her to send me jacket that is a size bigger than the one that I sent her and they are also going to allow her to send me a jacket with a faulty zipperI have sent them numerous messages and pictures trying to prove that I sent this woman a jacket in the size XS, with a perfectly working zipper and in almost brand new conditionI bought the jacket for** $ and sold it for ** $, in which I only going to receive 48$Now Poshmark is going to refund this woman her money back and make me take a jacket that has a destroyed zipper, a jacket that is the wrong size and a jacket that is not the one I sent her in the first placePlease help me if you canThank you very much
To Poshmark........Very poor experience to say the leastI was an ambassador, top seller, and generated 2k plus a monthI've been on Poshmark since last year under the user name marcI received an email saying my account was suspended permanentlyThe reason was "buying or selling fake itemsMy closet had over 1k listings, most used from 2nd hand stores, some from discount shores such as Burlington coat factory, TJ Max etcFor the new items, I keep receipts for thenFor them to delete my profile of over 1k listings, over 60k followers and hundreds of man hours of postings is down right despicableYes I make great money on there, but they make their 20% off me tooThis shows they do not care about even their top sellers and producersNo personal email, no common courtesyThe only thing we can do is write reviews about our negative experiencesI have sent a few emails requesting informationPoshmark, that is very bad business
Bought a pair of shoes as the pictures that were provided you could not tell they were made with fake fur and patches of the fake fur was sticking up so I put in a request for refund it took them days to go over the case and they sent a email saying it was denied and the it changed to delivered contacted by email and haven't heard anything I have sent a lot of emails and no replies very unhappy