I sold an authentic *** bag on Poshmark for *** dollarsPoshmark told me to send the bag to them so they can authenticate it before sending it to the buyerAfter I sent them the bag, Poshmark cancelled the sale and deleted my account saying the bag is a counterfeitThey made a wrong judgement based on their lack of expertiseMy bag is authentic and was authenticated by both TRR and Authenticate FirstI sent Poshmark the full authenticity reportAnd they still haven't admitted their mistakePoshmark threatened to destroy my perfectly authentic bag if I did not send them ** dollars for return shippingThey falsely claim they have expertise in luxury authentication and this is a lieThey should not be providing such horrible service and charge the sellers **% commission on the sale priceThey are negligent and deceitfulI want them to apologize to me and the buyer for their mistake and refund the ** dollars I gave them for return shipping
I have repeatedly tried to get them to drop me from their advertising listI sent letters to them making this same request on March 4, and again on March 20, and have never heard from themI continue to receive email advertising from them and I want it permanently goneI don't know what more I can do to STOP them and I need help from you or someone you recommend
I ordered ringsOne came broken in box missing stone,found in the boxSecond ring (exact duplicate ring) the morning g putting it on the stone came out & lost itI've never accepted the order online posh because the first ring came in piecesReached out to posher & posh support teamAfter days & numerous emails they said they cant reimburse me because it was woreWell no, the one ring came broken & the second broke when I put it onThey finally emailed me stated they would be reimbursing me $for my troublenot acceptable for the way I paid expensive shipping cost on top of the ring purchasesvery unsatify
I sold two items on poshmarkThe buyer complained about one purchase , so the buyer was told to return the items The buyer did NOT RETURN items and Poshmark held my moneyThe buyer was given hours to return themIt’s been over a week and after several emails sent and no responses , there not releasing my paymentThat is stealing in my opinion
Our dispute management team thoroughly investigates each and every caseAccording to our team, the size of the item is consistent with the description in the original listingSince the item was deemed to be ‘as described’ in the seller’s listing, the case was denied as per our Return
Policy: https://poshmark.com/faqAdditionally, we are unable to approve a return case based on the item not fitting a customerIt is highly recommended that prospective buyers contact a seller and request exact measurements.
If the customer has any further concerns, they can respond directly to our team's last email that was sent on August 18th, ***
Due to this, we consider the matter resolved
I purchased a purse from one of their sellersThe purse was the wrong sizeI informed them and the sellerWhile waiting for a response from them about the size issue, the purse smelled extremely bad, like a mildew smellThe odor got worse and worse as the days went byI then notified the company again and let them know about the odor and subsequently, they denied my return/refund request and did not address the odor issue at all
I made purchase from site 2-days agoI contacted site to ask about my order status et keep getting automated replyI have asked seller numerous times to provide me with updateI asked for time-frame of shipment, There is no phone numberonly auto-responsesThat is discourteousThey are holding my funds et I do not know if I will receive the item I orderedI do not know if it is authentic ou fakeI would like a nice smooth reputable transaction
I believe this is the worst customer service experience I have ever dealt withNot only are they extremely slow in emailing back- and I only emailed because they do not have a phone number to call- but they did absolutely nothing in the way of helping me resolve my issueI had previously purchased a dress on the website from a seller, but when I received the dress, it did not fit correctlyI proceeded to relist the dress on my page, causing the seller I originally bought the dress from to leave harassing comments on my listing, and sabotaging the sale of the itemWhen I looked to customer support to either delete the comments or reimburse me for the loss of income, they could not have done less to helpThey refused to take down the comments, and also refused to disclose the criteria for comment deletionI have never had this difficult of a customer service experience, am sick of the whole back and forth, and would just like to be reimbursed
I have used this app for more than years, sold item with $1,and paid this company $for sales fee! but I was banned from this app this morning, with NO explanation or notice! I even have $pending earning on this app!!! Is this how you manage your users?! Now all my listings in past two years are gone, all my time are wasted?!
Poshmark is a company that has a policy that strictly prohibits the sell of replicas and/or fake itemsBecause of that policy, I decided to purchase a dress from a seller who sells through the Poshmark siteI had discovered that the dress was really popular and many knock offs were being producedI felt secure knowing that Poshmark prohibited the sell of fakes and I decided to order itThe seller advertised the dress using a photo of the authentic garment so I was confident that I would receive an authentic garment as wellWhen I received the garment, it was very obvious that the garment was a replicaI filed a claim through Poshmark immediately on the same day that I received the dressAs evidence, I sent photos of the replica as well as photos of an authentic dress that I was able to find in a local dress boutiqueThe photos of the dress from the boutique matched the advertisement photo perfectly, while the photo of the dress that I received showed that it was clearly not the
An item I had been selling had been flagged and removedMy account was then suspendedI contacted Poshmark via email and online multiple multiple timesThey said my item needed to be proved it was authenticI have then sent multiple pictures of proof multiple timesI have the proof of purchaseI have the date code, tags bags and etcthey then said that's not enough and I need to pay someone to authenticate it I have offered to pay myself to send it to their office of authenticators to check it for themselves and they have ignored all of my emailsI have made poshmark a lot of money the past mo tha I created my account and now I've lost sales and purchases because of thisI need this resolved another way I suppose
I was a seller on Poshmark with 5-Star RatingsI listed a pair of authentic Christian Louboutin Shoes in my closetThe shoes were $before taxes when I purchased them and I listed them at a decent priceThey were only worn twice with minimal scratches and the soles were still completely red so, I would consider the sale a steal for anyone who purchased themI had photographed documentation of the condition of the shoes in my listing and details in the descriptionThe shoes had been listed since April I received several offers that I declined due to buyers "low-balling" the priceIn August I received an offer from a buyer who seemed like she really wanted the shoes and sold them to her for $(incredibly low for the condition and popularity of the shoe)I had the shoes shipped out the very next dayShe received the shoes on August 12, according to trackingA little over hours later the buyer opened a case stating that the shoes were "not as described"I aske
Poshmark needs to step up and have a better customer service The apps works but there is no customer services and as a seller, I notice the increasing seller retaliation for price warWith so good business, I am not sure why the *** ** *** does not know to better the service? One best way to test it is to be a buyer and seller and see how frustrated it could be to deal with this company Also the business model is really just the apps They do not ship, do not sell nor buy So if you would like to charge 20% of the profit then you should step up and do something in the actual business to make sure it is a free market to trade but avoid to provide a tool to buyer or seller to falsely claims as part of the game? It is not easy but at least try as you do get 20% of the project , isn't it Or at least handle the complain timely I guess you choose the cowardly way to not speak to anyone to avoid any unpleasant events which is not acceptable
I searched the internet for an item I wanted to purchase and found it on the poshmark websiteIt was late on Saturday evening and I made the purchase as it's getting somewhat close to Christmas as it was going to be a gift for my girlfriend at the time's daughterI realized I shouldn't have purchased it for her being personal issues and to make a long story short I guess I sent a email to the support at poshmark website about cancelling the purchase before it had been sentIt was still the weekend and I get the auto reply email saying my email would be responded to in hrsI sent a few other emails after that asking if my email was received about cancelling the orderI searched online and found they do not have a return policy!? No returns allowed! Well today is Tuesday and I received an email from "***" stating that my purchase was sent and I could track it blah blah! Ignoring I had sent multiple emails hoping to cancel the orderI have to take responsibility for this really but I know now I will never again order from that site!! My multiple emails were never responded to until after the order was sent!? Convenient!?
My daughter ordered a watch through the Poshmark website for a Christmas gift for meThere is a claus that after the watch arrives we have days to report any issues and then my money is released to the actual sellar from the siteThe watch arrived and it was ticking according to my daughterShe wrapped it for ChristmasI opened it and loved the watchI tookt he watch the day after Christmas to have links removed because it was way too bigI went to set the time and the *** was brokenIT fell right out and clearly did not work to set the timeI figured even though it was past the days, I would get in touch and not ask for my money back, but exchange for a watch that workedI contacted POshmark and the actual sellarThe sellar ignored my emailPoshmark returned my email the following day ***We traveled out of state for the holiday and a funeralPoshmark acknowledged it was past the day return, but would see what they could do and asked for a picture of the broke
Poshmark’s customer service is practically nonexistentThey offer zero support if there is an issue with your orderIf you do choose to do business with Poshmark do so through a third party such as PayPal so you have recourse when, not if, your order has an issue
There is a reason why Poshmark has bad complaints on hereLet me tell you what they did to meMy email attached to my poshmark account is *** And a buyer bought dresses from me and then alledged the "tags were missing", which it was because SHE ripped the tags offSo then she returned the order back to me, I first got a box of socks from her and I immediatialy sent the picture of the socks to poshmarkthen the next day I get the dresses back in the mailAt first I assumed she only sent me the socks, and I informed poshmarkthen out of good faith I told posh mark again that I think she sent me someone elses order on errorNext day my account is disabled! Like I am the bad person? I did nothing wrong, I acted in good faith letting them know I got a pair socks
I sold an authentic *** bag on Poshmark for *** dollarsPoshmark told me to send the bag to them so they can authenticate it before sending it to the buyerAfter I sent them the bag, Poshmark cancelled the sale and deleted my account saying the bag is a counterfeitThey made a wrong judgement based on their lack of expertiseMy bag is authentic and was authenticated by both TRR and Authenticate FirstI sent Poshmark the full authenticity reportAnd they still haven't admitted their mistakePoshmark threatened to destroy my perfectly authentic bag if I did not send them ** dollars for return shippingThey falsely claim they have expertise in luxury authentication and this is a lieThey should not be providing such horrible service and charge the sellers **% commission on the sale priceThey are negligent and deceitfulI want them to apologize to me and the buyer for their mistake and refund the ** dollars I gave them for return shipping
I have repeatedly tried to get them to drop me from their advertising listI sent letters to them making this same request on March 4, and again on March 20, and have never heard from themI continue to receive email advertising from them and I want it permanently goneI don't know what more I can do to STOP them and I need help from you or someone you recommend
I ordered ringsOne came broken in box missing stone,found in the boxSecond ring (exact duplicate ring) the morning g putting it on the stone came out & lost itI've never accepted the order online posh because the first ring came in piecesReached out to posher & posh support teamAfter days & numerous emails they said they cant reimburse me because it was woreWell no, the one ring came broken & the second broke when I put it onThey finally emailed me stated they would be reimbursing me $for my troublenot acceptable for the way I paid expensive shipping cost on top of the ring purchasesvery unsatify
I sold two items on poshmarkThe buyer complained about one purchase , so the buyer was told to return the items The buyer did NOT RETURN items and Poshmark held my moneyThe buyer was given hours to return themIt’s been over a week and after several emails sent and no responses , there not releasing my paymentThat is stealing in my opinion
Our dispute management team thoroughly investigates each and every caseAccording to our team, the size of the item is consistent with the description in the original listingSince the item was deemed to be ‘as described’ in the seller’s listing, the case was denied as per our Return
Policy: https://poshmark.com/faqAdditionally, we are unable to approve a return case based on the item not fitting a customerIt is highly recommended that prospective buyers contact a seller and request exact measurements.
If the customer has any further concerns, they can respond directly to our team's last email that was sent on August 18th, ***
Due to this, we consider the matter resolved
I purchased a purse from one of their sellersThe purse was the wrong sizeI informed them and the sellerWhile waiting for a response from them about the size issue, the purse smelled extremely bad, like a mildew smellThe odor got worse and worse as the days went byI then notified the company again and let them know about the odor and subsequently, they denied my return/refund request and did not address the odor issue at all
I made purchase from site 2-days agoI contacted site to ask about my order status et keep getting automated replyI have asked seller numerous times to provide me with updateI asked for time-frame of shipment, There is no phone numberonly auto-responsesThat is discourteousThey are holding my funds et I do not know if I will receive the item I orderedI do not know if it is authentic ou fakeI would like a nice smooth reputable transaction
I believe this is the worst customer service experience I have ever dealt withNot only are they extremely slow in emailing back- and I only emailed because they do not have a phone number to call- but they did absolutely nothing in the way of helping me resolve my issueI had previously purchased a dress on the website from a seller, but when I received the dress, it did not fit correctlyI proceeded to relist the dress on my page, causing the seller I originally bought the dress from to leave harassing comments on my listing, and sabotaging the sale of the itemWhen I looked to customer support to either delete the comments or reimburse me for the loss of income, they could not have done less to helpThey refused to take down the comments, and also refused to disclose the criteria for comment deletionI have never had this difficult of a customer service experience, am sick of the whole back and forth, and would just like to be reimbursed
I have used this app for more than years, sold item with $1,and paid this company $for sales fee! but I was banned from this app this morning, with NO explanation or notice! I even have $pending earning on this app!!! Is this how you manage your users?! Now all my listings in past two years are gone, all my time are wasted?!
I ordered an item and was charged for it and then cannot get ahold of any customers serviceThe number is disconnected!
Poshmark is a company that has a policy that strictly prohibits the sell of replicas and/or fake itemsBecause of that policy, I decided to purchase a dress from a seller who sells through the Poshmark siteI had discovered that the dress was really popular and many knock offs were being producedI felt secure knowing that Poshmark prohibited the sell of fakes and I decided to order itThe seller advertised the dress using a photo of the authentic garment so I was confident that I would receive an authentic garment as wellWhen I received the garment, it was very obvious that the garment was a replicaI filed a claim through Poshmark immediately on the same day that I received the dressAs evidence, I sent photos of the replica as well as photos of an authentic dress that I was able to find in a local dress boutiqueThe photos of the dress from the boutique matched the advertisement photo perfectly, while the photo of the dress that I received showed that it was clearly not the
Invisible to non-existent customer service Horrible
An item I had been selling had been flagged and removedMy account was then suspendedI contacted Poshmark via email and online multiple multiple timesThey said my item needed to be proved it was authenticI have then sent multiple pictures of proof multiple timesI have the proof of purchaseI have the date code, tags bags and etcthey then said that's not enough and I need to pay someone to authenticate it I have offered to pay myself to send it to their office of authenticators to check it for themselves and they have ignored all of my emailsI have made poshmark a lot of money the past mo tha I created my account and now I've lost sales and purchases because of thisI need this resolved another way I suppose
I was a seller on Poshmark with 5-Star RatingsI listed a pair of authentic Christian Louboutin Shoes in my closetThe shoes were $before taxes when I purchased them and I listed them at a decent priceThey were only worn twice with minimal scratches and the soles were still completely red so, I would consider the sale a steal for anyone who purchased themI had photographed documentation of the condition of the shoes in my listing and details in the descriptionThe shoes had been listed since April I received several offers that I declined due to buyers "low-balling" the priceIn August I received an offer from a buyer who seemed like she really wanted the shoes and sold them to her for $(incredibly low for the condition and popularity of the shoe)I had the shoes shipped out the very next dayShe received the shoes on August 12, according to trackingA little over hours later the buyer opened a case stating that the shoes were "not as described"I aske
Poshmark needs to step up and have a better customer service The apps works but there is no customer services and as a seller, I notice the increasing seller retaliation for price warWith so good business, I am not sure why the *** ** *** does not know to better the service? One best way to test it is to be a buyer and seller and see how frustrated it could be to deal with this company Also the business model is really just the apps They do not ship, do not sell nor buy So if you would like to charge 20% of the profit then you should step up and do something in the actual business to make sure it is a free market to trade but avoid to provide a tool to buyer or seller to falsely claims as part of the game? It is not easy but at least try as you do get 20% of the project , isn't it Or at least handle the complain timely I guess you choose the cowardly way to not speak to anyone to avoid any unpleasant events which is not acceptable
I searched the internet for an item I wanted to purchase and found it on the poshmark websiteIt was late on Saturday evening and I made the purchase as it's getting somewhat close to Christmas as it was going to be a gift for my girlfriend at the time's daughterI realized I shouldn't have purchased it for her being personal issues and to make a long story short I guess I sent a email to the support at poshmark website about cancelling the purchase before it had been sentIt was still the weekend and I get the auto reply email saying my email would be responded to in hrsI sent a few other emails after that asking if my email was received about cancelling the orderI searched online and found they do not have a return policy!? No returns allowed! Well today is Tuesday and I received an email from "***" stating that my purchase was sent and I could track it blah blah! Ignoring I had sent multiple emails hoping to cancel the orderI have to take responsibility for this really but I know now I will never again order from that site!! My multiple emails were never responded to until after the order was sent!? Convenient!?
My daughter ordered a watch through the Poshmark website for a Christmas gift for meThere is a claus that after the watch arrives we have days to report any issues and then my money is released to the actual sellar from the siteThe watch arrived and it was ticking according to my daughterShe wrapped it for ChristmasI opened it and loved the watchI tookt he watch the day after Christmas to have links removed because it was way too bigI went to set the time and the *** was brokenIT fell right out and clearly did not work to set the timeI figured even though it was past the days, I would get in touch and not ask for my money back, but exchange for a watch that workedI contacted POshmark and the actual sellarThe sellar ignored my emailPoshmark returned my email the following day ***We traveled out of state for the holiday and a funeralPoshmark acknowledged it was past the day return, but would see what they could do and asked for a picture of the broke
Poshmark’s customer service is practically nonexistentThey offer zero support if there is an issue with your orderIf you do choose to do business with Poshmark do so through a third party such as PayPal so you have recourse when, not if, your order has an issue
There is a reason why Poshmark has bad complaints on hereLet me tell you what they did to meMy email attached to my poshmark account is *** And a buyer bought dresses from me and then alledged the "tags were missing", which it was because SHE ripped the tags offSo then she returned the order back to me, I first got a box of socks from her and I immediatialy sent the picture of the socks to poshmarkthen the next day I get the dresses back in the mailAt first I assumed she only sent me the socks, and I informed poshmarkthen out of good faith I told posh mark again that I think she sent me someone elses order on errorNext day my account is disabled! Like I am the bad person? I did nothing wrong, I acted in good faith letting them know I got a pair socks
As mentioned previously, fit issues do not qualify for a return as stated within out policyFor this reason, we consider the case closed