Postmates

Customer does not have any orders linked to her account for the date in question, so unable to verify any steps taken. Customer has placed many orders since complaining

Our leadership has followed-up accordingly to help with next-steps for releasing the accounts in question. We hope to work with you in the future after those steps are taken. Thank you so much once again for your feedback.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted] Jacquemotte

[redacted] has been permanently removed from the Postmates platform.

Our sincerest apologies for any frustration this may have been causing. We regret that our menu was not up-to-date for the side salad option, and we will be sure we get this updated going forward. We will be happy to provide the requested refund. We will look into this matter further with the...

promotion showing at checkout as well.
 
Please be on the look-out for an email from our team in about 10 minutes. Thank you once again for your feedback, as it helps us improve at Postmates.

Customer was refunded price difference on 1/12/[redacted]. Customer has placed multiple orders since this complaint.

Hi [redacted]
I'm sorry for the confusion surrounding the charges for the Postmates Plus unlimited subscription on your account. We have gone ahead and refunded you the $[redacted] for the charges and ensured your subscription is canceled. 
We are also passing along your feedback about a notification...

for the subscription to our engineering team for review.
Our apologies again for the confusion.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution is satisfactory to me. The email I used associated with Postmates is [redacted]. They did finally give me 50% of my money back, but that's NOT how a business is ran. Please let me know if you need any additional information. Sincerely, [redacted]

Hi [redacted],
Thank you for reaching out to us about this issue. I have gone ahead and processed the full refund for the missing item. I have also given you a $** delivery credit to be used towards a future delivery for the inconvenience, this credit is on your account and available for use...

whenever.
Thank you again for your feedback - it helps us improve. Our apologies again!

Hi Jose,
Thank you for our feedback on your recent experience - our continued apologies for the unfortunate experience. 
As previously mentioned in your interactions with our customer service team, we currently handle all of our customer service via email, meaning we do not have a customer...

service number that we can provide to our customers. We are working to provide additional channels for our customer to contact us on, however for the time being email is the only way we can be reached. Our apologies for any inconvenience this poses.
As far as the gratuity is concerned, we only add in gratuity at the request of our merchant. This information is displayed on the page prior to completing an order. I realize that the restaurant may have told you differently, and we will be investigating this with the restaurant directly, as we have been told differently. However, this information is displayed prior to purchase.
Regarding your refund, please see below the summary of the refund you were provided:
A refund of $[redacted] was issued for the delivery fees
A refund of $[redacted] was issued for the missing cakes - this includes the price of the item (each listed as $[redacted] + 9.99% service fee)
For a total refund of $[redacted].
I am initiating an additional refund of $* to cover the unexpected gratuity, which will post to your account in 5 to 10 days, however typically much sooner.
Please let us know if we can be of any further assistance.

Hi [redacted],
I'm sorry to hear about your experience when using Postmates. As previously indicated, we attempt to show the prices as accurately as possible prior to your order being completed. However, as we work with a variety of different merchants, is it not always possible for us to display the...

correct price 100 percent of the time, as merchants can adjust prices on their end. This is why we disclose that our prices are an estimate, prior to you agreeing to the purchase. We have a team that is working to bring on more partner merchants, meaning our prices would be accurately reflected.
I understand that you were not happy with the significant price difference from your order, which I can understand. I have issued you a refund of $** of your order, to bring the total more inline with what you were expecting to pay.
Please let us know if we can be of any further assistance.

Hi [redacted],
I appreciate and understand your response. Unfortunately cancellation due to hold ups either with the merchant or our Postmates are a part of our business. I can confirm that we are working hard every day to improve our service and avoid similar issues such as yours to ensure that all of our deliveries are completed in a timely manner and are not canceled. Our apologies again for this issue!
If you will allow us to try again, I am adding a $15 delivery credit to your account that will be available for you to order from us again. We hope you are willing to let us try again.

Complaint: [redacted]I am rejecting this response because:
There is no record of the refund from the order that was not delivered. If you can provide proof that it was refunded, I can provide that to my bank to receive a credit, as there is no credit on my account, only the debit of the funds from the order on 6/5.
I did not ask for 13.50 in delivery credits; I asked for a refund and will not accept anything else as I chose to discontinue your services after so many blunders in such a short period of time - especially considering the amount of money I spent during that time. 
There is no UI to track delivery credits, but I was able to look through my deliveries and find the credits referred to.
I contacted customer service, and the guy I emailed with didn't even know what I was talking about.
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Unfortunately, we can not release your accounts. We have provided the information to you on how to reinstate your account.

Hi [redacted],
Our apologies that you did not receive your food. I have gone ahead and issued a full refund for the poor experience.
Please let us know if we can be of any further assistance.

Hi [redacted]
We would be happy to look into this further for you, however we have been unable to locate your deliveries with the information you have provided. Can you please share the email address associated with the deliveries in question?
Looking forward to your response.