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POWERHOME SOLAR

919 N Main St, Mooresville, North Carolina, United States, 28115-2355

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POWERHOME SOLAR Reviews (%countItem)

Great Job! Very professional , clean, respectful .

POWERHOME SOLAR Response • Aug 29, 2018

Thank you for the positive review and welcome to the Powerhome Solar Family.

The job was neatly completed on time with no problems. All of the extras promised were delivered and the site was cleaned upon completion

POWERHOME SOLAR Response • Aug 29, 2018

Thank you for the positive review and welcome to the Powerhome Solar family.

This company aims to please. They are good communicators, responding quickly to questions and concerns. It started with the sale rep who was very personable and answered every worry we had with a clear answer. They go the extra mile by adding several energy saving features after the solar installation is set up. The on-site team worked well together and with us. They were polite and focused on the job at hand. So far so good. We are still awaiting the final inspection to connect the solar to our house.

Very professional installation.

POWERHOME SOLAR Response • Aug 27, 2018

Thank you for the positive review and welcome to the Powerhome Solar Family!

Very professional installation.

POWERHOME SOLAR Response • Aug 27, 2018

Thank you for the positive review and welcome to the Powerhome Solar Family!

Install went well and looks good, I think the installers need additional training in leadership seemed to be a bit disorganized at times and they lacked in agreement on what items should be done in what order. There clean was just ok they did leave some trash and spare parts in my yard.

POWERHOME SOLAR Response • Aug 27, 2018

I am sorry the crew seemed disorganized and left trash. That is not acceptable. I do hope that the next phase of getting your power to operate goes smoothly. Thank you for your business and welcome to the Powerhome Solar Family.

Install went well and looks good, I think the installers need additional training in leadership seemed to be a bit disorganized at times and they lacked in agreement on what items should be done in what order. There clean was just ok they did leave some trash and spare parts in my yard.

POWERHOME SOLAR Response • Aug 27, 2018

I am sorry the crew seemed disorganized and left trash. That is not acceptable. I do hope that the next phase of getting your power to operate goes smoothly. Thank you for your business and welcome to the Powerhome Solar Family.

Power Home Solar has been a joy to work with. Salesman, installation crew and support staff
were great. System completed and working. Waiting for final inspection, excited about producing our own electricity.

POWERHOME SOLAR Response • Aug 27, 2018

Thank you for the positive review and welcome to the Powerhome Solar Family!

Great company to work with. They explained everything and I understood even the tech stuff. Good guys, very knowledgeable crew to install the panels and now I'm waiting on the inspections to get things rolling!

POWERHOME SOLAR Response • Aug 27, 2018

That's great! Welcome to the Powerhome Solar Family!

Power Home Solar has been a joy to work with. Salesman, installation crew and support staff
were great. System completed and working. Waiting for final inspection, excited about producing our own electricity.

POWERHOME SOLAR Response • Aug 27, 2018

Thank you for the positive review and welcome to the Powerhome Solar Family!

Great company to work with. They explained everything and I understood even the tech stuff. Good guys, very knowledgeable crew to install the panels and now I'm waiting on the inspections to get things rolling!

POWERHOME SOLAR Response • Aug 27, 2018

That's great! Welcome to the Powerhome Solar Family!

The savings was misrepresented by salesman Paul M and also the finance plan. We signed online on his ipad and did not see any official purchase agreement papers until much later, and only after we requested them. We feel we, as senior citizens ,were taken advantage of by not explaining the financing. Their customer service was terrible and we couldn't get any answers once they turned our account over to ***. We never would have done it had we understood that we would end up paying more monthly rather than less, like we had been led to believe. We purchased in October, 2016. After 18 months interest only payments, it was refigured and our payments are almost $50 more per month to ***, and our electric bill is only slightly less.

POWERHOME SOLAR Response • Aug 30, 2018

Good afternoon,

I believe the customer is confused. What they would have signed on a salesman's ipad is Powerhome Solar's contract. The third party finance agreement from *** is actually mailed out for a wet signature. The customer would have signed this for our contract to be verified. We have several customers that never sign the loan documents and the sale is canceled out. The loan document clearly shows an increase in payments after 18 months. This is to give the customer enough time to apply their tax credit to amount owed on the loan. The customer is free to spend their tax credit as they choose. However, if it is not applied to the loan it does increase to the amount specified in the financial agreement. Since, *** is a financial institution they must abide by the rules set forth by the financial regulatory agencies. Financial institutions can not share loan documents with a third party, hence why our customer service department can't answer customer's questions regarding their financial contract. Powerhome Solar does not have access to their financial agreement and instruct customers to call *** customer service.

Best,

Brandy

Great work and the crew was top notch and very polite!

POWERHOME SOLAR Response • Aug 27, 2018

Thank you for the positive review and welcome to the Powerhome Solar Family.

Josh and crew were here yesterday and today. My installation went smoothly. The guys were polite and respectful of my home and plants.
Anxious for the inspection and then we'll be ready to roll!
Thank you Power Home Solar!

POWERHOME SOLAR Response • Aug 27, 2018

Thank you for the positive review. Welcome to the Powerhome Solar Family!

The savings was misrepresented by salesman Paul M and also the finance plan. We signed online on his ipad and did not see any official purchase agreement papers until much later, and only after we requested them. We feel we, as senior citizens ,were taken advantage of by not explaining the financing. Their customer service was terrible and we couldn't get any answers once they turned our account over to ***. We never would have done it had we understood that we would end up paying more monthly rather than less, like we had been led to believe. We purchased in October, 2016. After 18 months interest only payments, it was refigured and our payments are almost $50 more per month to ***, and our electric bill is only slightly less.

POWERHOME SOLAR Response • Aug 30, 2018

Good afternoon,

I believe the customer is confused. What they would have signed on a salesman's ipad is Powerhome Solar's contract. The third party finance agreement from *** is actually mailed out for a wet signature. The customer would have signed this for our contract to be verified. We have several customers that never sign the loan documents and the sale is canceled out. The loan document clearly shows an increase in payments after 18 months. This is to give the customer enough time to apply their tax credit to amount owed on the loan. The customer is free to spend their tax credit as they choose. However, if it is not applied to the loan it does increase to the amount specified in the financial agreement. Since, *** is a financial institution they must abide by the rules set forth by the financial regulatory agencies. Financial institutions can not share loan documents with a third party, hence why our customer service department can't answer customer's questions regarding their financial contract. Powerhome Solar does not have access to their financial agreement and instruct customers to call *** customer service.

Best,

Brandy

Great work and the crew was top notch and very polite!

POWERHOME SOLAR Response • Aug 27, 2018

Thank you for the positive review and welcome to the Powerhome Solar Family.

Josh and crew were here yesterday and today. My installation went smoothly. The guys were polite and respectful of my home and plants.
Anxious for the inspection and then we'll be ready to roll!
Thank you Power Home Solar!

POWERHOME SOLAR Response • Aug 27, 2018

Thank you for the positive review. Welcome to the Powerhome Solar Family!

Outstanding service.

Outstanding service.

The company has been wonderful to work with. They have kept us informed and updated through every step, and they have handled all of the paperwork that comes along. The team that came out to install the panels were efficient and respectful. They cleaned up afterwards and explained everything they did. I now have everything installed and can't wait to be up and running after passing the inspection.

POWERHOME SOLAR Response • Aug 17, 2018

Welcome to the Powerhome Solar Family!

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Address: 919 N Main St, Mooresville, North Carolina, United States, 28115-2355

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