POWERHOME SOLAR Reviews (%countItem)
POWERHOME SOLAR Rating
Address: 919 N Main St, Mooresville, North Carolina, United States, 28115-2355
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Great Company great crew that installed the panels and customer service was good
Thank you Brian. Welcome to the PowerHome family.
I called Power Home Solar to install panels on my roof. The sales rep. showed up on time, was very nice, and stayed for 3 hours answering my questions. I received the permit in the mail about 4 weeks later as told, although I did have to call to make an appointment, but the technicians showed up on time and did a great job installing the solar panels. It took less than two days and I was called both mornings with an approximate time of arrival. The crew arrived around said time both days. I was contacted in the evening both days by Power Home Solar to ensure the crew cleaned up and to make sure I was happy with the work. I still have to get the inspection done and wait to see what the savings are, but up to this date Power Home Solar has given me exactly what they promised. I'm a marine electrician and I did look at the wiring and it looked as though they crew did a great job. I live in Virginia Beach, Virginia.
Great Company great crew that installed the panels and customer service was good
Thank you Brian. Welcome to the PowerHome family.
I thought the crew was very good in there installation, they cleaned up everything, and they were done in 5 hours for a 22 panel installation.
We are so glad you had a pleasant experience with our installation crew. We definitely value you opinion and business. Please don't hesitate to call if you need anything.
Power Home Solar was great, from the start to now. Charles was great. Answered all my questions and if he couldn't he found the answer for me. He called to keep me informed and called to check in on the install. Josh and the install team did a great job. Nice clean install. I am happy so far and awaiting the final and meter swap. Would definitely recommend.
We are so happy that you enjoyed your experience. We greatly appreciate your business and your feedback. if you ever need anything please feel free to call us.
I thought the crew was very good in there installation, they cleaned up everything, and they were done in 5 hours for a 22 panel installation.
We are so glad you had a pleasant experience with our installation crew. We definitely value you opinion and business. Please don't hesitate to call if you need anything.
Power Home Solar was great, from the start to now. Charles was great. Answered all my questions and if he couldn't he found the answer for me. He called to keep me informed and called to check in on the install. Josh and the install team did a great job. Nice clean install. I am happy so far and awaiting the final and meter swap. Would definitely recommend.
We are so happy that you enjoyed your experience. We greatly appreciate your business and your feedback. if you ever need anything please feel free to call us.
Very professional in there operations . I was very pleased with there equipment and the employees.
Thank you so much Mr. Stewart. We are pleased to have you part of the Power Home Family.
Very professional in there operations . I was very pleased with there equipment and the employees.
Thank you so much Mr. Stewart. We are pleased to have you part of the Power Home Family.
Excellent service and very professional. We have recommended them to everyone. So happy they are locally owned and make quality products.
Thank you so much for the positive feedback. Power Home Solar takes pride in giving a quality customer service experience. Thank you again and welcome to the Power Home Family.
Power Home Solar did a wonderful nob, from start to finish. The company called to make sure everything was schedule and on time. The install went great. The team cleaned the mess up, they went over the process, and set up. Salesman cakked and checked on progress and also came out to make sure we were hapoy and everything was correct. I have recommend them to other people for there solor panels
Excellent service and very professional. We have recommended them to everyone. So happy they are locally owned and make quality products.
Thank you so much for the positive feedback. Power Home Solar takes pride in giving a quality customer service experience. Thank you again and welcome to the Power Home Family.
Power Home Solar did a wonderful nob, from start to finish. The company called to make sure everything was schedule and on time. The install went great. The team cleaned the mess up, they went over the process, and set up. Salesman cakked and checked on progress and also came out to make sure we were hapoy and everything was correct. I have recommend them to other people for there solor panels
Sales person lied to us from the very beginning.
Now being told we need to finish the work ourselves.
Purchased Solar Systems from sales rep Richard *** advising we would save 60 to 70 percent on our power ***(oct 2015) $67,400. When we tried to cancel after the 3day period due to health reason, we were threatened with a law suit and would send us a *** for $20,000 plus for materials. Delays after delays, installation was finished 12/2015. Utilities told us we were
miss lead-savings would be 10 to 15% due to their "Sell All-Buy All policy. Promised back up batteries-never received.
Company has agreed to return to us $20,000 for the back up batteries since they still do not have after 2 years and for me to find my own batteries and have them installed. I have gone online and the batteries are $5500 each x 4 = $22,000 with $5,000 to 10,000 installation. I still owe over $40,000 for this system with little to non in return saving. I will settle for $30,000. or the complete amount to remove the own system along with repairs to my roof.
We have been in Constant communication with the customer to get this resolved. Issued a temporary solution until we can get the customer a battery solution.
(The consumer indicated he/she DID NOT accept the response from the business.)
The company has been in contact with us and have offered some resolution for now and are checking into the batteries. It is a start - long overdue but still not completely resolved.
I still don't understand how a company can make a sale of this kind and not be able to fill their obligations even after 2 years.
It will be sent out today by priority mail.
(The consumer indicated he/she ACCEPTED the response from the business.)
Sales person lied to us from the very beginning.
Now being told we need to finish the work ourselves.
Purchased Solar Systems from sales rep Richard *** advising we would save 60 to 70 percent on our power ***(oct 2015) $67,400. When we tried to cancel after the 3day period due to health reason, we were threatened with a law suit and would send us a *** for $20,000 plus for materials. Delays after delays, installation was finished 12/2015. Utilities told us we were
miss lead-savings would be 10 to 15% due to their "Sell All-Buy All policy. Promised back up batteries-never received.
Company has agreed to return to us $20,000 for the back up batteries since they still do not have after 2 years and for me to find my own batteries and have them installed. I have gone online and the batteries are $5500 each x 4 = $22,000 with $5,000 to 10,000 installation. I still owe over $40,000 for this system with little to non in return saving. I will settle for $30,000. or the complete amount to remove the own system along with repairs to my roof.
We have been in Constant communication with the customer to get this resolved. Issued a temporary solution until we can get the customer a battery solution.
(The consumer indicated he/she DID NOT accept the response from the business.)
The company has been in contact with us and have offered some resolution for now and are checking into the batteries. It is a start - long overdue but still not completely resolved.
I still don't understand how a company can make a sale of this kind and not be able to fill their obligations even after 2 years.
It will be sent out today by priority mail.
(The consumer indicated he/she ACCEPTED the response from the business.)
Please do not buy solar from these people. You will absolutely regret it. They will make you spend way more money than necessary and once you sign the contract they all buy disappear. Especially after they get your money...dont plan on any of your issues being resolved because they won't care. Please pick ANY other company but this one.
I hate to see you have had a bad experience. If you can get me your account info I can definitely look into any issues your facing.
Please do not buy solar from these people. You will absolutely regret it. They will make you spend way more money than necessary and once you sign the contract they all buy disappear. Especially after they get your money...dont plan on any of your issues being resolved because they won't care. Please pick ANY other company but this one.
I hate to see you have had a bad experience. If you can get me your account info I can definitely look into any issues your facing.
Power Home Solar doesn't show up on scheduled dates.
Power Home Solar scheduled a date to reinstall solar panels. On two occasions(January 8 and January 15), they did not show up and would not notify us before hand. They needed to be inside the house, so I had to take off work to be home. Each day they did not show up I was not getting paid. On the days they didn't show up, they never notified me that they were not showing up for the day. I would have to call their office to find out the details (why they're not showing up or what day they going to reschedule). They never called me; I had to call them.
Partial refund for the re-installation of the solar panels.
Mr. my name is *** and I am the account manager here at PHS. I would look into this and follow up with you shortly.
(The consumer indicated he/she DID NOT accept the response from the business.)
We received a call from Power Home telling us they would pay one loan payment and they would take $500 off of our invoice because of the scheduling issue. When we got the invoice, it was $175 higher than our original invoice of $2500. We called to complain and they gave us the discounted invoice they had promised us. When Power Home showed up to reinstall the panels they attached them to the roof, but they did not work. They did not check them out to see if they were on. We called to get them to fix the solar panels and they had a technician call me instead of sending someone out to fix the problem. We are still waiting for them to send someone out to the house to actually get the solar panels in working condition.
Our service department will call you today to send someone out to get them running.
(The consumer indicated he/she ACCEPTED the response from the business.)
Power Home never called to send someone out to our house. We called Wednesday and Power Home told us they would send out a technician next month. We complained and Power Home said they would have someone out on Friday. As of Friday evening, the solar panels were working.
Power Home Solar doesn't show up on scheduled dates.
Power Home Solar scheduled a date to reinstall solar panels. On two occasions(January 8 and January 15), they did not show up and would not notify us before hand. They needed to be inside the house, so I had to take off work to be home. Each day they did not show up I was not getting paid. On the days they didn't show up, they never notified me that they were not showing up for the day. I would have to call their office to find out the details (why they're not showing up or what day they going to reschedule). They never called me; I had to call them.
Partial refund for the re-installation of the solar panels.
Mr. my name is *** and I am the account manager here at PHS. I would look into this and follow up with you shortly.
(The consumer indicated he/she DID NOT accept the response from the business.)
We received a call from Power Home telling us they would pay one loan payment and they would take $500 off of our invoice because of the scheduling issue. When we got the invoice, it was $175 higher than our original invoice of $2500. We called to complain and they gave us the discounted invoice they had promised us. When Power Home showed up to reinstall the panels they attached them to the roof, but they did not work. They did not check them out to see if they were on. We called to get them to fix the solar panels and they had a technician call me instead of sending someone out to fix the problem. We are still waiting for them to send someone out to the house to actually get the solar panels in working condition.
Our service department will call you today to send someone out to get them running.
(The consumer indicated he/she ACCEPTED the response from the business.)
Power Home never called to send someone out to our house. We called Wednesday and Power Home told us they would send out a technician next month. We complained and Power Home said they would have someone out on Friday. As of Friday evening, the solar panels were working.
Similar to another complaint, was told I would be replacing 80% of my power with solar. Paid $24K for a 4.4K system. Math does not work out nor does results. Replaces about 25% or my power and at over $6 a watt, total rip off. Customer service is horrible.
Hey Mr. Sorry you are having issues with your System. I *** be contacting you shortly to help you out.