Precise Leads, Inc.

Review: When I signed up for this service, I was told I would get half price leads for 90 days (have email showing this),, the leads but as soon as I stopped the service the leads went up to full price. Also I have a remainder of $10 that cannot be used and they refuse to return it to me. In fact, they refuse to return my phone calls, even though I have called several times to speak with Jacqueline C[redacted] or Taylor G[redacted].Desired Settlement: I would like the difference in lead costs and the $10 returned to me.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: I was a Financial Services Agent for [redacted] and provided insurance as part of my planning. I had reached out to Precise Leads looking for Insurance Leads. After speaking with my Account Rep, Danielle P[redacted], I was assured I would be receiving brand new leads from people who were not given incentives to provide information and who were actively looking to purchase Life Insurance. I was told my initial deposit had to be for $600 and when my account fell to a certain level I would be charged another $600 until I canceled. As I received the leads I began to realize that many of the leads I was getting were from people who did not remember requesting insurance information or if they did remember they had requested it a long time ago which was curious to me since Danielle had told me they were being sent to me as people went online looking for the information. Long story short I did not make a single sale on the first $600 so I called Danielle and explained to her my situation. She provided what seemed to be a reasonable answer and said she would eliminate some of the territory and ramp up some of the better zipcodes and talked me in to trying it for another $600. (my first mistake). As that round of leads began to expire I called her again and said that I didn't think this was working for me and said I would like to cancel my account. She went into sales mode and asked me questions as to how I attempted to contact the leads, how often, do I send text messages to them and suggested I try some of the tips she was giving me and also to try some different zipcodes again. So I decided to give it a little more time. Well, much to my surprise, I was charged another $600 (total $1800 without a single sale) only a few days later and now I was done. I called Danielle to cancel. She went on to explain to me that she would have no problem cancelling the account but that I had 17 leads credited to me and I should just give them a try since they were already paid for and what did I have to lose. She said she would review the account and try to get me some better leads or zipcodes or whatever to generate some revenue for me to hopefully keep me as a client. At about the 13th lead I called her again to cancel and got her voicemail, I left a message to call me with my phone number and didn't get a call back. 2 days later I called again and no call back. Those calls took placeon a Tuesday and then again on Thursday the same week. At that time I had taken on another career and left the Insurance industry. The following week I noticed I had been charged again for another $600 and when I went to the website for Precise Leads and logged in I noticed Danielle was no longer listed as my account manager, it was now Wenddell. So I explained to Wenddell what was happening, that I had called Danielle to cancel and how she sold me to continue and give the 17 credited leads one last chance, how I tried calling her 2 times the week before to make sure my account was being cancelled and how I am leaving the business and that she never called me back and that I was charged again. He asked me if I wanted to cancel which kind of shocked me but I said YES, of course I want to cancel I am no longer selling Insurance. So he cancelled my account but did not credit the $600 back to me. He told me I would need to speak to a supervisor and he that he was not available at that time but he would have him call as soon as he became available, I think he said by the end of business that day. I have made several calls to Wenddell and every time I call the supervisor is in a meeting and he will call you back. Now, as I am writing this it has been 3 weeks since I first asked to speak with a supervisor, I still have not spoken to a supervisor, they still have my money and I am completely frustrated with this company. I asked what would they do with my $600 since they tell me they can only disperse the funds in the form of leads and since I am no longer in the industry, how could I get my money back. I was never given a straight answer so it seems the company is hoping to just keep the money as profit. I told them as unhappy as I am with the service they provided that it was my fault for signing up with them in the first place and that all I wanted was the last $600 they charged me since I am no longer receiving leads from them and quite frankly should never have been charged in the first place. They say they will not refund that money to me per their agreement that I signed. Now I am unable to speak with Danielle, I am unable to get a supervisor to speak with me and my account manager is doing a tap dance around my complaints.Desired Settlement: I want the last $600 they charged me refunded to my account.

Business

Response:

We spoke with [redacted] and we have resolved his concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No one from precise leads has contacted me. In fact I have been waiting for a call from one of their supervisors for more than 2 months and I have made no fewer than 10 requests to speak with a supervisor from Precise Leads and no one has never made a response to me. I am not satisfied with their response. Just 2 weeks ago, after I had been assured by my contact at Preside Leads that my account had been closed for 2 months, I was sent another lead and this time charged $60 for it. I want my account closed and a refund of my $600 that I was charged erroneously. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I spoke with [redacted] today and have resolved his concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Oct [redacted] I spoke to both [redacted] ###-###-#### [redacted] and on 10-**-2013 [redacted] at ###-###-#### X [redacted] both assuring me that the product I wanted which was Home Owner Insurance leads in the zip codes that I am authorized to work in, were plentiful and that the purchase of $300 would assure me of receiving on the average of 3 leads a day in the areas that I wanted. The also assured me that they would also be able to send me auto leads for the same folks, for only $1.00 more.......it was all a lie - they do not have Home Owner Insurance Leads to sell. The sales force totally misrepresented their ability to provide leads for Home Owners and only sent me auto leads by persons that did not own homes, or only owned Mobile Homes. They stated over and over again, that there would not be any issue with receiving leads for Home Owners that wanted Insurance quotes, and that they would be able to provide on the average of 3 every day. I've received NONE!Desired Settlement: $300.00 paid for Home Owner Insurance Leads, I have received none.

Business

Response:

Dear Revdex.com ,

A refund of $300.00 was previously processed on 11/*/13. Please see the attached receipt of Return.

If you need any additional information please contact me.

Regards,

Office Administrator

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Insurance companies will not stop calling. We were to get an on line quote.Desired Settlement: My wife responded to an internet for an insurance quote on line. We are now receiving 100s of calls from insurance agents all over the country. I have asked them to stop to no avail.

Business

Response:

Dear Revdex.com, We have attempted to contact [redacted] to request the phone number they are receiving phone calls on. Once we receive this number we can verify the number has been removed from our system or remove it right away.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I have received no phone calls or messages from the business. The number in question is ###-###-####. I am still receiving phone calls from around the country.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The information was removed on 10/**/2014 5:44:10 PM. The information is removed if the consumer calls and requests the information to be removed. Once that request was made an email was sent to the agent(s) that received this information. Please see the email that was sent:Dear [redacted]Please note, the consumer below has requested to no longer be contacted.-----------------Name: [redacted]Phone: [redacted]Email: [redacted]-----------------

Review: On February *, 2014 I spoke with Precise Leads about purchasing Medicare Supplement leads from them. I was assured that they could provide me the leads I asked for under the criteria that I provided. I did ask for how many leads were generated in the specific demographic area that I worked. I was told that they could not tell me that because it wasn't available. I signed up in good faith when they told me to trust them, I would be happy! They withdrew $300 from my account on February **, 2014. As of today, April **, 2014, I have received a total of 3 leads. [redacted] e mailed me on April **, 2014 to ask how it was going. I told him they misrepresented themselves by providing 3 leads in 2 months and to cancel my account and refund the balance. This was done in my return e mail. He called this morning trying to get me to sell other leads that I do not want or need. I was very specific in the original interview. His [redacted] then got on the phone and went through the same song and dance. If I had been told the truth on day 1, I would have never signed up. I can't make a living receiving 3 leads in 2 months. I have patiently waited on them. A previous e mail to them emphasized my unhappiness with their leads. I told them today I was filing a complaint with you and the Attorney General if necessary. It all comes down to, I paid for a service and they lied about their capabilities to produce to enable me to make a living. I have dealt with these lead generation companies for years. Some can truly provide what they say, then others just take your money and hope you will go along. Thank you for listening, my blood pressure is starting to boil when I have been duped.Desired Settlement: I would hope in the future that Precise Leads would not be so naive to think they have no responsibility in providing accurate data to prospects. As I previously stated, I would never have signed up to begin with if they had been forthcoming with the amount of leads they were generating.

Business

Response:

I apologize for the delayed response, this is the first time we have seen this complaint. A refund of $270.00 has been processed. Please see the attached refund.