Precise Leads, Inc.

We have contacted [redacted] and have resolved his concerns.

[redacted] was contacted by phone and email on 10/**/2015 and 10/**/2015 and her concern has been resolved.

We have attempted to contact [redacted] to discuss his account.

We have contacted [redacted] and have resolved his concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution can be closed.  Only 2 of the 17 leads provided were actual LIVE people wanting LIFE INSURANCE, but I have given up asking for my refund or receiving good leads.  I just want to forgive and forget.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 No one from precise leads has...

contacted me. In fact I have been waiting for a call from one of their supervisors for more than 2 months and I have made no fewer than 10 requests to speak with a supervisor from Precise Leads and no one has never made a response to me. I am not satisfied with their response. Just 2 weeks ago, after I had been assured by my contact at Preside Leads that my account had been closed for 2 months, I was sent another lead and this time charged $60 for it. I want my account closed and a refund of my $600 that I was charged erroneously. [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here ]After several...

emails and phoneconversations [redacted] refuses to resolve this matter. [redacted]by phone offered to refund my money then in his most recent emailretracted his offer. In an effort to clarify the extent of PreciseLeads unethical business practice see my new comment below and theattached copies of emails.On October **.2015 following email wassent to Precise Leads attention [redacted]:TO: [redacted] of Precise Leads :After further research into this matterI find it necessary to prepare the following addendum to my originalRevdex.com complaint. Most importantly if asyou stated in your email :" Precise leads has consistentlyadhered to CMS compliance regulations... we are 100% CMS compliantand have been since 2004 ... leads doarise when purchasing internet leads; we expect roughly 15% of leadsto be invalid, which is why we have a return process. ...I wouldreally appreciate the opportunityto resolve the current matter with youand if we part ways, try to do it amicably ...."I agree my desire is for amicable resolution but for me an equitable resolution is more desirable. Foran equitable resolution to emerge anobjective cost/benefit analysis must dictate our agreement. You stated Precise leads cap their returnleads at 15% yet you also stated the bad leads are normally over 20%.In this case bad leads were in excess of 70%. As your customer I wasinformed of your 15% return lead cap so I only returned the really,really, really bad leads. Therefore, for an amicable and equitablesolution all leads sent S Darnel Carterbetween October 2014 and June 2015 must be included in your review.On 10/**/2014 I agreed to purchase$300,00 worth of EXCLUSIVE “real time” pre-qualified MedicareAdvantage Leads at the rate of $24.95. Precise Leads agreed to a textmessage and email notification in "Real Time". It wasimplied and stated, my text notification would arrive while theindividual prospect was still online. Credit Card charges by Precise Leadswere made against my account, on 05/**/2015 and 01/**/2015 for atotal of $900.00 (see attached) at the rate of $30.00 per lead.Precise Leads agreed to send me a text and email EXCLUSIVE “realtime” pre-qualified prospect who requested information on MedicareAdvantage Plans online. The 05/**/2015 charge to credit card wasimproper and unwarranted because I had used lead credits and over$70.00 in cash. Also, The most recent leads sent to me prior tocharging my account $300.00 were fictitious (see the lead attached).My credit card on file was set to expire on May **,2015 this prompteda flurry of fictitious leads been sent to me.The disputed amount of $675.00 resultedfrom charges by Precise Leads to my account since October 2014 . Precise Leads has collected $1200.00 from my account during theperiod in question and fail to send me EXCLUSIVE “real time”pre-qualified Medicare Advantage Leads as agreed in our contract.Less than 30%of the leads sent by Precise Leads wereactual EXCLUSIVE “real time” pre-qualified Medicare AdvantageLeads. But in an effort to resolve this matter my request is for$675.00 refund.Precise leads agreed to send me a textand email in “real time” when a qualified Internet prospect whorequested Medicare Advantage Plans Information (see emailadvertisement attached). After receiving my initial leads no saleswere made, many of the leads never answered the phone or did notrequest Medicare Advantage information. In a phone conversation inJanuary 2015 Precise Leads offered to match dollar for dollar inleads if I made an additional purchase. Plus release my existing$460.10 in cash and lead credits. I requested $600.00 worth of leadson 01/**/2015 and I requested, going forward my account be ran downto zero dollars and no additional credit card charges without mypermission.But Precise Leads never gave me the 20lead credit as contracted ( see attachments below dated 01/**/2015,01/**/2015, and 01/**/2015). In May 2015 after sending over 10 badleads drafted $300 from my credit card without prior authorizationand while my account had lead credits and cash. I contacted Precise Leads by phone andemail to complain about the quality of leads. I ordered the Leads on10/**/2014 and 01/**/2015 (on 05/**/2015 merchant mislead withnumerous fictitious leads) then drafted my account . The merchantpromised to deliver and I agreed to receive a text and email ofEXCLUSIVE “real time” pre-qualified prospect who requestedinformation on Medicare Advantage Plans online. Precise leads owes meover $375 in cash plus over 20 lead credits worth $30 per credit. Theproducts were promised to me on 10/**/2014 , 01/**/2015 and05/**/2015, and the products were not delivered. (In addition, when Iordered the products, the merchant did not tell me that it wouldcharge me cancellation fee.)Attached are copies of (emails, paymentrecords, documentation of purchase dates,service request and billingcomplaints to merchant) supporting my position and experience.Sincerely,** [redacted]Enclosures: (9 pages of emails, payment records, documentation of purchase dates,service request and billingcomplaints to merchant .)
 
 
 
 
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Sincerely,
[redacted]

Thank you for bringing this matter to our attention.  We apologize for any inconvenience this may have caused.  Your number was immediately suppressed and added to our internal Do Not Contact list Regarding calls you have received, we only provide insurance quotes in response to a direct...

request by a consumer. Any calls you may have received before or after would have come from a different source.  Please feel free to contact us if you need anything else.  Thank you.

We spoke to [redacted] and resolved his concern. His account has been canceled and his remaining balance of $70 will be sent in the form of leads.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I am...

waiting to hear from the business
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have contacted [redacted] by phone and email on 10/**/15 and have resolved his concern.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been...

resolved because:

[Representative from Precise called me only once. I was too busy to discuss the my complaint in detail when the call was made. They need to reach out to me again.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We spoke with [redacted] and have resolved his concern.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did in fact receive yet another email from these people ...No voice mail no phone call....More and more lies from these folks and yet they claim to want resolution 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would like to reopen this complaint. I had contacted Precise leads, Inc. in regards to this complaint and they agreed to refund me my reward points and leads if I close this case. It has been a month since I closed the case but Precise Leads, Inc. had not yet refund my points or leads. Instead, they closed my account and I had tried to contact the account manager but no one would answer the phone.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Morning, We have spoken to [redacted] and resolved his concern.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

We have contacted [redacted] and resolved his concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
They refunded my money.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
 This business has again sent me more than the two leads a day I've ordered and is now charging me more than the $10. Per lead agreed upon amount
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]