Precise Leads, Inc.

I spoke with [redacted] on 2/**/15 and we agreed on a refund of $200 that was remaining in his account.

Review: The company advertises life leads. What was received was a lot of leads that were from people who did not request the leads. The credit process took excessive amounts of time to wait on. I've since tried out two other companies, where I have not had this problem.

Upon speaking with a person from the company, they stated that there would be no refund, despite the excessive amount of useless information. They stated that they could suspend my account and do further research to determine why such a large amount of false leads were received, to which I declined. This action (determining why a large amount of false leads were received) should have been screened ahead of I receiving them.Desired Settlement: Full refund of charges.

Business

Response:

After Speaking with [redacted] and his credit card company we agreed to refund the last charge of $55.35. This refund was for the credits processed in [redacted]'s account. Each valid return that was submitted by [redacted] was credited to his account. [redacted]'s account is closed and no further charges will be made to his account.

Please see attached copy of the $55.35 refund receipt.

Review: They switch up [redacted] for clients very often. I had 3 in the matter on 1 year. Contacted the account manager I thought I had to cancel my account so they did not automatically pull from my account. They pulled anyway. I called and spoke with a arrogant/rude [redacted]. Work Extension [redacted].

Argued with me the whole time and refused to offer me a refund although I requested it prior to the pull date.

I want the refund of my money and an apology from the company for there awful practices!Desired Settlement: Refund my money!!!!!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Another company recommended Precise leads as a good company for life insurance leads. I spoke with [redacted] at Precise leads on June **, 2014. He told me that he could provide me with leads that I could sell over the phone in the area I wished to work. He explained that I could get credits for leads that were no good and told me that they offered no refunds. Instead they would be replaced with more leads. The problem is that I reached almost no one. I called multiple times on multiple days. The people I reached either denied they requested life insurance, or were a different sex (and still did not request anything), or were induced to requesting a life insurance quote over the internet because they were trying to receive something for free and there were also many disconnected phone numbers. I talked with one person that had any interest out of approximately thirty five leads. I spoke with the company numerous times and all I received was more of the same, with a slow response time in getting credits.Desired Settlement: I think I should receive a refund since there was no interest in life insurance. In other words I did not get what I paid for.

Business

Response:

We have attempted to work with [redacted]. Each lead that [redacted] submitted for review was approved.Although [redacted] has no remaining funds in his account, In order to resolve this we have refunded $150 to [redacted].

Attached is the receipt for the $150 refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Precise Exclusive Leads - Sent to me only at $30 each.

INTERNET Generated MEDICARE ADVANTAGE LEADS FROM CMS APPROVED LEAD SOURCE

The dollar amount in dispute.

$300.00 05/**/2015

$600.00 01/15/2015

$300.00 10/**/2014

PROBLEM: over 60% of Their Medicare Advantage leads were fabricated. When you cold call a lead you violate CMS guideline Precise Leads claim to pre screen each and obtain permission for a license insurance agent to call and discuss medicare advantage health plans. You can only cancel the account with money in your account which is ALL non-refundable . You cannot terminate your account when the account reaches zero dollars. In January they charged my and I complained about the quality of leads and ask for refund. Account representative refused to give a refund but agreed not to charge my credit card with my authorization. But Precise leads charged my account on May **, 2015 while I had over $105 and 4 credits owed to me worth $30 each. On June **, 2015 I ask my account be suspended so they cancelled my account and keep my $375.00 and 13 credits worth $30 each

Company send me email advertisement 3- 4 times per month promising exclusive medicare leads. In October 2014 they ran a special promotion and in January 2015 the ran another special promotion. No contract was signed

From November 2014 - June 2015 attempted to improve quality of leads by phone, company web portal and emails to customer service representative, we spoke on phone several times and spoke with company manager on phone.Desired Settlement: Refund of $675.00

Business

Response:

We have been in contact with [redacted] to resolve his concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here ]After several emails and phoneconversations [redacted] refuses to resolve this matter. [redacted]by phone offered to refund my money then in his most recent emailretracted his offer. In an effort to clarify the extent of PreciseLeads unethical business practice see my new comment below and theattached copies of emails.On October **.2015 following email wassent to Precise Leads attention [redacted]:TO: [redacted] of Precise Leads :After further research into this matterI find it necessary to prepare the following addendum to my originalRevdex.com complaint. Most importantly if asyou stated in your email :" Precise leads has consistentlyadhered to CMS compliance regulations... we are 100% CMS compliantand have been since 2004 ... leads doarise when purchasing internet leads; we expect roughly 15% of leadsto be invalid, which is why we have a return process. ...I wouldreally appreciate the opportunityto resolve the current matter with youand if we part ways, try to do it amicably ...."I agree my desire is for amicable resolution but for me an equitable resolution is more desirable. Foran equitable resolution to emerge anobjective cost/benefit analysis must dictate our agreement. You stated Precise leads cap their returnleads at 15% yet you also stated the bad leads are normally over 20%.In this case bad leads were in excess of 70%. As your customer I wasinformed of your 15% return lead cap so I only returned the really,really, really bad leads. Therefore, for an amicable and equitablesolution all leads sent S Darnel Carterbetween October 2014 and June 2015 must be included in your review.On 10/**/2014 I agreed to purchase$300,00 worth of EXCLUSIVE “real time” pre-qualified MedicareAdvantage Leads at the rate of $24.95. Precise Leads agreed to a textmessage and email notification in "Real Time". It wasimplied and stated, my text notification would arrive while theindividual prospect was still online. Credit Card charges by Precise Leadswere made against my account, on 05/**/2015 and 01/**/2015 for atotal of $900.00 (see attached) at the rate of $30.00 per lead.Precise Leads agreed to send me a text and email EXCLUSIVE “realtime” pre-qualified prospect who requested information on MedicareAdvantage Plans online. The 05/**/2015 charge to credit card wasimproper and unwarranted because I had used lead credits and over$70.00 in cash. Also, The most recent leads sent to me prior tocharging my account $300.00 were fictitious (see the lead attached).My credit card on file was set to expire on May **,2015 this prompteda flurry of fictitious leads been sent to me.The disputed amount of $675.00 resultedfrom charges by Precise Leads to my account since October 2014 . Precise Leads has collected $1200.00 from my account during theperiod in question and fail to send me EXCLUSIVE “real time”pre-qualified Medicare Advantage Leads as agreed in our contract.Less than 30%of the leads sent by Precise Leads wereactual EXCLUSIVE “real time” pre-qualified Medicare AdvantageLeads. But in an effort to resolve this matter my request is for$675.00 refund.Precise leads agreed to send me a textand email in “real time” when a qualified Internet prospect whorequested Medicare Advantage Plans Information (see emailadvertisement attached). After receiving my initial leads no saleswere made, many of the leads never answered the phone or did notrequest Medicare Advantage information. In a phone conversation inJanuary 2015 Precise Leads offered to match dollar for dollar inleads if I made an additional purchase. Plus release my existing$460.10 in cash and lead credits. I requested $600.00 worth of leadson 01/**/2015 and I requested, going forward my account be ran downto zero dollars and no additional credit card charges without mypermission.But Precise Leads never gave me the 20lead credit as contracted ( see attachments below dated 01/**/2015,01/**/2015, and 01/**/2015). In May 2015 after sending over 10 badleads drafted $300 from my credit card without prior authorizationand while my account had lead credits and cash. I contacted Precise Leads by phone andemail to complain about the quality of leads. I ordered the Leads on10/**/2014 and 01/**/2015 (on 05/**/2015 merchant mislead withnumerous fictitious leads) then drafted my account . The merchantpromised to deliver and I agreed to receive a text and email ofEXCLUSIVE “real time” pre-qualified prospect who requestedinformation on Medicare Advantage Plans online. Precise leads owes meover $375 in cash plus over 20 lead credits worth $30 per credit. Theproducts were promised to me on 10/**/2014 , 01/**/2015 and05/**/2015, and the products were not delivered. (In addition, when Iordered the products, the merchant did not tell me that it wouldcharge me cancellation fee.)Attached are copies of (emails, paymentrecords, documentation of purchase dates,service request and billingcomplaints to merchant) supporting my position and experience.Sincerely,[redacted]Enclosures: (9 pages of emails, payment records, documentation of purchase dates,service request and billingcomplaints to merchant .)

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First, the amount due is $375.00 in cash not product.Second, Precise Medicare Advantage Leads delivered in the past were shown to lack proper quality control.Third, because of the past experience with a defective product I ask that Precise Leads provide a signedaddendum assuring any future product meet five basic quality control standards used by companies in the sameindustry. Or, provide a cash refund of the $375.00 due. Precise leads has failed to deliver either.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Morning, We have spoken to [redacted] and resolved his concern.

Review: I joined Precise Leads in April 2015. They offer rewards point for the money we put into the account. I had funded the account twice because they will automatic charged my credit card when the balance drop low. I get 1 point for every dollar I put into the account and I had put $600 into the account. Therefore I am suppose to have 600 points in the account but the balance is 0. I called the company and they tell me I have to put more money into the account in order to get those points. I do not have to continue to do business with the company and I just want to get what I had already paid for. So I changed my credit number to avoid the company charging me again. More than 50 percent of the leads I believed are fake because when I contacted those people. Most of them tell me that they never applied online for life insurance or anything. I try to return those leads but they had a limit on the returns but it was not explained to me by their agent when I signed up for the service.

Business

Response:

We have attempted to call [redacted] to discuss this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would like to reopen this complaint. I had contacted Precise leads, Inc. in regards to this complaint and they agreed to refund me my reward points and leads if I close this case. It has been a month since I closed the case but Precise Leads, Inc. had not yet refund my points or leads. Instead, they closed my account and I had tried to contact the account manager but no one would answer the phone.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have contacted [redacted] has access to his account. He can view and use his 600 points.

Review: My credit card was charged $600.00 without any type of prior notice, and before issuing credits I was due. I spoke to my account rep, and explained to them how I had wanted to cancel my service, and that I did not authorize the latest charge to my credit card. He was unwilling to refund my money and told me that's the way they do business. He told me they do not give out refunds in cash and that I would have to use $600.00 worth of leads that I do not want. So then I attempt to log into my account and they had already shut my account down. All I want is my $600.00 refunded to my card, you can even keep the couple of hundred dollars credit I am due.Desired Settlement: Refund my credit card $600.00

Business

Response:

We have contacted [redacted] and have resolved his concerns.

Review: Purchased insurance leads from Precise Leads. After 3 months of receiving leads not a single lead turned out to be accurate or actual request from consumers for insurance quotes. I was charged over $900.00 for leads that did not produce a single sell of any kind. I had asked for a temporary suspension of my account...it was reactivated without my approval and my bank card was debited another $300 before I could cancel my account. After repeated calls to my account manager I was contacted by a supervisor who informed me that the company policy regarding account cancellation is all remaining funds would be credited in the form of additional leads. I stated that it was unacceptable to receive leads that would not produce results for my benefit. Company's representative refused to offer me any other solutions and now my account contains a message that only allows me to accept their terms before I can cancel my account. I believe this is an unfair business practice.Desired Settlement: At least I should be refunded the last $300 debited from my bank and further if Precise Leads is an ethical company it should return all funds posted to my account.

Business

Response:

We have attempted to contact [redacted] to resolve his concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was contacted by a company representative on Tuesday May *, but I was not aware that I would be contacted directly. Revdex.com was representing my complaint. To resolve this matter I have requested that my account be closed and $300.00 returned to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have contacted [redacted] and resolved his concerns.

Review: I called Precise Leads on May **, 2015 to inquire about their lead program. I informed Precise Lead sales rep that I did not want a contract. The sales rep stated that this would not be a contract. There company's method was for agent(s) to put up a deposit instead and be charged for leads from the deposited money in their account. Monies would be replenished on your credit card as you call back to reset it. The sales rep informed me that I had to put a $300.00 order upfront to begin my order. So, I agreed.

He also informed me that an account rep named Mariselia would be calling me. After speaking to Mariselia. We both agreed that leads would come directly to my email box and by text. And, I would be able to receive probably 1 lead/day depending on the [redacted] area.

I stated that 1-2 leads / day was alright. Acct Rep (Mariselia) stated that due to how leads are collected and which zip codes people were interested in for life insurance and who submitted an online request would also determine whether I received leads daily. Mariselia also stated people often fill out these online lead forms over the weekend and it's better that I agree to receive leads on Saturday and Sunday as well. So, I agreed for Precise Leads to send leads 7 days a/week which includes Saturday and Sunday. I was under the impression that leads would come daily as Marislia stated.

From May ** - June [redacted].... which is a 7 day period. I received only "two" (2) leads during this time. I received my first lead on May ** (the day I signed up) and received the second (2nd) lead the day I had requested to cancel my order with Precise Leads.

As soon as I received the first lead (May **, 2015). The person said that they had not completed an online form and wasn't interested in getting any life insurance. When the second lead came in on June [redacted] I immediately contacted the lead and was told by the last person that they had life insurance at work and wasn't interested in any life insurance. The person also stated that they "had not" completed an online form request for life insurance.

On June [redacted], I immediately called Marislia to speak with her about it and she was out of the office. So, I asked to speak with a Manager. The person who answered that phone stated that a manager would have to call me back. I gave him my information and phone. But, have not received a call from a manager/supervisor so far.

Same day (June*). I then decided to call back to request that they cancel my order and to request my money back. Only then is when I received a call from Marislia. During our conversation I told her that I wanted to cancel my request to not receive anymore leads with Precise Leads.

Also advised Marislia that I wasn't happy with the track record and the experiences of my leads which I had with her company; as well as, receiving 2 leads w/in the last 7 days. This wasn't acceptable and I was no longer interested in doing anymore business with them.

June *- our phone conversation.....Marselia continued "grilling" me and "questioning" wanting me to give her more details and more reasons on why I wanted to cancel. I was on my way to a business appointment and told Marselia that she was making me late and would have to hang up. I was polite with her and sensed the anger and frustration in her voice.

Marselia continued talking even after I told her about my "urgency" to get off by phone because of my appointment with a customer. That's when I began to really feel uncomfortable. However, she went on and on, and on.

So, I told her again that I would have to "hang up" if she didn't say good bye. Marselia stated. "So, you're going to hang up on me." That's when it became apparent that I "definitely" did not want to do business with a company who reps did not respect their clients. Since, I was then late for my meeting with my customer. I had to hang up on Mariselia. I did end our call before hanging up by mentioning and telling Mariselia that she follow up w/ Precise Leads to be sure my order was immediately cancelled.

Later on that day I received a phone call voice mail (Thursday, June *, 2015) from Mike W[redacted] from Precise Leads. Mike did not say whether he was a manager, supervisor or etc. He asked me to call back.

Mike called again today, (Friday, June [redacted]) and we spoke. Mike only mentioned and stated that he was with Precise Leads. He didn't say whether he was a manager, supervisor, etc. So, I stated to Mike my reasons and what had happened. He told me that I could not get a "refund" and would have to receive leads instead.

I'm thoroughly disappointed with Precise Leads. Top concern is the professionalism and interaction I had with them. Their brutal tactics, and lack of professionalism thoroughly concerns me. In ending my conversation with Mike. I was told that no matter what....I can not get a refund. It's as though I have to get them to send me the remainder of the leads they want to offer me. Which concerns me the most! I want to be sure that no credit card isn't charged and want a refund. Mike W[redacted] sent me contract June [redacted] after our phone conversation today after advising me that I can't get a refund. This disappointments me even further because I have not received any contract or anything in print until June [redacted]. After requesting to stop all leads and requesting a refund.Desired Settlement: Was told that I can not get a refund. Mike W[redacted] told me that I have to get Precise Leads to send me the remainder of the leads they want to offer me to use up my $300.00 balance amount on what's left. However, the quality of the leads and this companies professionalism is what concerns me the most! I want to be sure that no charges is sent to my credit card and want a refund.

Business

Response:

We have made several attempts to contact [redacted].

Review: The leads provided by this company are not legitimate. I paid $300 to open an account for "quality" leads to be sent to me in real time for $11.95 per lead. I have received 34 leads total [due to refunds of bad leads(disconnected number, wrong number, did not request product,etc.)] I have spoken to at least half of the leads and not a single one has said they requested information on life insurance. The leads I have not spoken to I have left numerous voicemails and called at various hours of the day with no response. This company has not come through on the promise they made me when they convinced me to deposit $300 into opening an account. I was promised "quality" leads for $11.95 per lead and all I received were very poor leads. Their "agents resources" states "we are connecting you with an interested consumer" but that was never the case. None of the leads they sent me were interested. This company overpromised and under delivered.Desired Settlement: I would like a full refund of the $300 used to open the account. This does not compensate me for the countless hours I have wasted calling on the unqualified leads you sent me.

Business

Response:

Dear Revdex.com ,

A refund of $300.00 was processed on 12/**/13. Please see the attached receipt of Return.

If you need any additional information please contact me.

Regards ,

Review: I was on a $100 trial, in one day they sent me 5 leads back to back, before I received the last lead I had already been billed $100. I told the agent I wanted to try them first and he advise $100 would be ok to start with never emphasized that once the limit went under $20 they would automatically charge me another $100. A lot of the leads they provided had the wrong number or I simply couldn't get a hold of the client. One of the leads was for another selling agent which had no clue were I had obtained their information from. About 5 out of 10 people advised they were not interested.

PreciseLeads advise and pitched me with: "our leads go through a very detailed and strict filter to make sure they are a hot market. I feel that was a false statement. I tried getting my last $100 back and they DON'T REFUND at all; ITS IN THEIR FINE PRINT. Very disappointed, I feel like they ripped me off with $200 bucks. I would never recommend this company to anyone... I don't know how they really get their leads.Desired Settlement: to get my money back to invest in other leads.

Business

Response:

We have attempted to contact [redacted] so we can come to a resolution. We have not received a response back from [redacted].

Although all funds deposited into the account are sent in the form of leads, [redacted] has a remaining balance of $43.00 that we will refund to her credit card.

Consumer

Response:

I have not received any phone call or email from the company. I would like all my money refunded, because I originally requested all of it and they refused and make me gets leads I was not interested in perusing anymore. Please advise?

Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: A representative of this company called my home seeking to sell insurance to my son, who passed away 10 years ago. It was very painful and unneccessary to receive this call. I want the business to provide me with information about where they got my son's name as a "precise lead", and to work with me to see that this doesn't happen again by providing information on where they got this information. I don't suggest that any laws are being broken here other than the most basic human decency.

I realize that mistakes can happen. Ethical, responsible businesses, which this company claims to be, act to resolve their mistakes in a professional and timely manner. Your assistance in resolving this situation is appreciated.Desired Settlement: See above -

Business

Response:

Thank you for bringing this matter to our attention. We apologize for any inconvenience this may have caused. Your number was immediately suppressed and added to our internal Do Not Contact listRegarding calls you have received, we only provide insurance quotes in response to a direct request by a consumer. Any calls you may have received before or after would have come from a different source. Please feel free to contact us if you need anything else. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: contacted precise leads abt purchasing final expense leads .they set me up an account billed my card 300.00$ when the first leads started ccomming in they were anything but final expense leads. troy g[redacted] assured me he could adjust my accct accordingly to adjust it but that they didnt hv finale expense leads. later when we experienced maass flood in texas and I wanted the acct put on hold I couldnt pause the acct because no one at precise would call me back so leadscame comming I then finally got troy in the phone and he said no problem if I set you up a final expense lead profile then you can pause the other. nothing but lies lies and more lies then when you contact one of there leads they claim to never hv filled anything out ever nor even own a computer and if you request a refund for all this bull they tell you they cant refund but will deplete your acct with more bogus leadsDesired Settlement: refund and close up shop and quit lying to agents trying very hard to make money

Business

Response:

We have made several attempts to contact Mr. F[redacted] to address his concerns. We have not heard back from Mr. F[redacted]. We would like him to contact us directly at ###-###-####. He can ask to speak with Bo at extension [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I have tried to contact bo several times and I have no missed calls feom bo other than an email from hom stating he would like to talk.I uv now left him 3 messages ans he has not called back yetr Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have attempted again to reach out to the agent to resolve his concern. Another voice message and email was sent yesterday. We want to come to a resolution with Mr. F[redacted] but we are unable to contact him. Mr F[redacted] is requesting a refund of $1500. We have already sent him $1315.39 in leads. He has a remaining balance of $184.61. In order to resolve this, we are willing to process a refund of the remaining balance of $184.61

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did in fact receive yet another email from these people ...No voice mail no phone call....More and more lies from these folks and yet they claim to want resolution

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: From the beginning, I told the sales representative that I wanted the truth, and that he didn't have to sell me. The questions I asked.

1) Is there a refund cap on the internet leads that I receive?

His answer: As long as you talk with your account manager, and it's a valid complaint, I.E. fax number, wrong number, or major medical condition. I don't see why we wouldn't. We can refund all your bad leads, but they have to be valid reasons.

From my experience, that is untrue. The account manager stated that refunds came from a 3rd party service, and that only through special remittance that she would be able to refund some of the leads. That 3rd party service denied my claim on a major medical condition that would not be insurable by the company I work for. And denied 3 more claims due to being over the "refund cap". Even though they were 3 bad numbers.

2) I asked that my account not be recharged when it was low on funds in three calls. The sales representative assured me that as long as I spoke with my account manager that they would be able to stop the refund on my card. My second call, was the first to the account manager, she assured me that the most she could do was change the refund amount to $100, and that when the account got near to the automatic chargeback that she would notify me and we could pause the account or see what we could do from there. The third call I gave to the company was when I got notification from Precise Leads that my account was low. I wanted to make sure that my card would not be recharged, and she again told me that she would keep a close eye and stop the account when it got close.

The account was charged $100 due to hitting a low balance. There is also no way to change on their website the refund charge rate or what is considered a low balance. So it's all done through the account manager.

3) The sales representative told me that I would be receiving 3 free leads for every $300 dollars. So I deposited $600 dollars. I asked if they were exclusive, and he responded yes.

My account manager told me that those 3 leads were not exclusive. And that the sales representative was misinformed. And were actually based off of reward points, with $600 dollars, you would have enough reward points for 6 free leads. But they would not be exclusive leads.

They state that they have recordings of all of our conversations, and I would like them to be taken into consideration. Not notations, but the full recordings.Desired Settlement: The $100 taken from my account due to low account balance. If I had the ability to change the refund rate or the low balance number, I would've done so, but all control is given to the account managers.

And for $270 on bad leads that were not given to me because I was over the return cap limit.

I am not contesting the $600 I spent, because I am still using the internet leads that I was given. But there were 9 bad leads, 2 were based off of bad medical conditions that my insurance company would not insure. 3 were never in the market of looking for life insurance, and never filled out their information on any form to look for insurance. 1 was a fax number. and 3 were disconnected numbers.

Under their return policy, they refund for: disconnected numbers or non-working numbers, uninsurability, and if the consumer never asked for insurance.

Business

Response:

We have made several attempts to contact [redacted] by phone and email. He can contact Brandon directly to discuss his account. ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not yet been in contact with the representative at PreciseLeads. I have left a message and awaiting a response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have been in contact with [redacted] to resolve his concerns

Review: They said that I could stop the service, before I was charged a second time I contacted them via phone and email 09/**/2013 (Their website is rigged so that you can't stop the service, while at the same time you can only make more purchases). I was still charged a second time. My account is still in a positive balance even without the $300 they charged me for the second time. Now they have blocked my account and have no access to what they charged me on 08/** of $300. So now I have nothing for what I have been charged, they have delivered nothing for what was chargedDesired Settlement: Refund $600

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Dear Revdex.com,

I am writing to in connection to the 25 page response in the above referenced complaint. My response is as follows:

1. It was represented that the subject leads were to be CMS compliant. I never received any CMS compliant leads (In order for a lead to be CMS compliant it needs to have the CMS approval code number).

2. My account access was blocked by Precise Leads, the day I complained about the surprise auto charge. As you are well aware Precise Leads has several Revdex.com complaints about this.

3. While they admit in their response that I am due a $300 refund. According to page 22 & 23 of their response they are claiming credit for both charges with BANCORP BANK and no credit due to me.

Based on the above I am requesting that the Revdex.com recommend, Precise Leads to make a full refund to settle this complaint.

Thank you, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

[redacted] did lose access to his account , but not when he complained about the auto fund as he mentioned. It wasn 't until we received his credit card dispute that we paused his account. No Leads were sent to [redacted] during this time. Each lead that [redacted] received prior to 9/*/13 was sent to his email address [redacted] and his text messaging [redacted] for him to access at any time.

As we previously stated: [redacted] also opened up a dispute with his credit card company requesting that he be refunded $600.00. After reading our response and reviewing our contract, the credit card company closed the dispute in our favor. Although the dispute was in our favor will still agree to the terms stated in the email:

"There is $372.95 remaining in your account from your total account deposits of $600.00. Even though the contract clearly states that all deposits must be used toward leads, as a courtesy, I will refund the $300.00 that funded on 9/*/13. That will leave you with a remaining $72.95, which will be sent in the form of leads."

A refund in the amount of $300 was processed to [redacted]'s credit card 11/*/ 13.

Please see page 4 to assure [redacted] that a refund in the amount of $300 was processed.

If you need any further information please contact me ###-###-#### .

Regards,

[redacted]-Office Administrator

Review: Did not realize that I was on a auto payment method. When my account dropped under $75 they pulled out $300 from my account. I immediately responded and was told they would not refund my money. I was told they would send leads instead. That was not satisfactory because I wanted to cancel my account because the service does not supply ethical leads from clients that are looking for Insurance.Desired Settlement: I need to have that money deposited back into my account.

Business

Response:

We have attempted to contact [redacted] to resolve his concerns, and have been unable to reach him.

Review: I resently signed up with the company to obtain insurance leads. I made an initial payment prior to being informed of the restrictions the company limits a customer on controlling their account. After learning of this I informed them I did not wish to have an account with them. I asked for a refund and not to activate the account. I was informed that my account could not be activated, but I would need to speak to billing to get a refund. I was transferred to billing and had to leave a message to get a call back. Later that day, my account was activated and I began receiving leads I did not want. I immediately called to see why I was getting sent these after being told my account would not be active. I was told they would document the error and I would not be charged. I again asked for a refund. I was told someone would be in contact with me. A few days late I received a call from a [redacted] informing me that he would credit my account for the leads that were sent as an error, but I could not get a refund. After explaining the situation I was informed that he would need his [redacted] to approve the refund and that he would call me back. I have yet to get that call. I have email and called on several occasions and I am not getting the service one would think to simply refund the money that was taken.Desired Settlement: I am ask for a full refund of $300. I would also like to see the company disclose certain information prior to taking any payment to prevent future inconveniences for their customers.

Business

Response:

We have spoken to [redacted] and addressed his concerns.

Review: A little background on myself first. I am an MDRT member and am well aware of this type of prospecting. I signed up for precise leads with a co-worker of mine. We talked with an sales agent at Precise Leads and she told us that we could sign up and cancel at any time. We ended up signing up for the $600 lead program. They sent us leads and drained our account within a couple days. Our office assistant called to suspend/cancel the account prior to the low balance level. We even submitted a support ticket. However, they continued to send us leads and I was recharged the $600. Only after I called to complain with my account manager did they suspend our account. In my opinion, they have deceptive sales practices that border on unethical. I have filed a dispute with my credit card company and Precise leads sent back the contract as their dispute. Once again, I have no problem with their contract. I do have a problem when they do not honor or follow through with our requests. The account manager, Rich M[redacted], even told me that we needed to give them 48 hours notice for account cancels or suspensions. That would have been impossible since our account was drained within 2 days and that was never told to us by the sales lady Katrina H[redacted]. Also, customer service made no mention of that when we called to cancel/suspend. They said it would take affect immediately. Once again, very deceptive sales and misleading. It is interesting that our account manager has now changed to a different person as well.Desired Settlement: I would consider this matter to be closed if they refund me the second $600 charge. Looking through the Revdex.com complaints, I am not the first person to have this type of experience.

Business

Response:

We are attempting to Contact [redacted] to address his concern.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased insurance leads thru Precise Leads and felt the leads were not working out. When I called the leads they seemed to have already been working with an agent. I called the leads as soon as I got the emails. I asked for a refund and it was not granted. I gave the business a try and was not satisfied. I asked for a refund and it was not granted. I would not reccomend the company to anyone for leads. Insurance quotes and Advisor World take care of thier customers unlike Precise Leads.Desired Settlement: I would like a refund the outstanding amount

Business

Response:

We are attempting to contact [redacted] to resolve her concern.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am waiting to hear from the business

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Precise Leads, Inc. has been resolved. Thank you to Bo for addressing the complaint and solving the issue. I would do business with Precise leads in the future. Thank you for resolving this case with satisfaction.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

I work for a major P&C company and Precise Leads called our office and asked for the owner. The receptionist told them she would check to see if he was on another line. When she checked she found that the owner had left the building and when she came back to Precise Leads and asked for a return call # they told her that they knew he was there and they wanted to talk to him. He stepped back in at that moment and took the call and repeatedly told her he wasn't the person in the agency who handled marketing and he wasn't interested. He told her this repeatedly that he didn't want to purchase their service. They asked for the name of the person who handled marketing and then proceeded to call back again later in the day and bully the marketing person. She eventually just had to hang up on them as she was so rude you could not get a word in edgewise. I would never, ever, ever purchase anything from this company