Precision Camera & Video Repair, Inc.

Good
Afternoon,
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I have requested that we order *** *** a brand new *** Battery (***)If we have it stock we will ship the camera
via *** next day air service. I will
contact the customer directly when I have an update
Please feel free to
contact us with any further questions or concerns
Thank you,
Myles R***
Precision Camera and Video Repair
Customer
Service Manager
Phone:
###-###-####
Fax:
###-###-####
***
www.precisioncamera.com
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of
the intended recipient's and may contain confidential and privileged
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Good
Morning,
We
have contacted *** and have asked them to contact Mr***. The number provided to *** to contact Mr
*** is *** ***, he should expect a phone call regarding replacing his
*** *** *** shortly. I apologize for
the delay in contacting the customer
Please feel free to
contact us with any further questions or concerns
Thank you,
*** ***
Precision Camera and Video Repair
Customer
Service Supervisor
*** *** *** ***
***
***
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of
the intended recipient's and may contain confidential and privileged
information or otherwise protected by lawAny unauthorized review, use,
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MrLambert's Olympus Stylus DIGITAL SW was received at Precision Camera Repair on 4/4/14. As requested for repairs and seal maintenance this unit was sent in pre-authorized
through PayPal for $under transaction ID ***, there was no charge made to the customer's card at this time. On 4/it was determined that this unit could not be serviced as it was beyond economical repair due to corrosion damage. At this time the Stylus DIGITAL SW was returned unrepaired to the customer with a coupon offering 20% off of the purchase of another camera on Olympus' website as a courtesy. As there was no repair or service completed this customer's pre-authorization was voided on 4/and no payment was collected

Good
Afternoon,
We
are currently have an open investigation with *** regarding Mr***’s Sony
ILCE-5100. We have contacted *** as the
customer is under the Manufacturer’s Warranty and we are awaiting a
response. As soon as Precision Camera has
an update we will contact Mr*** directly
Please feel free to contact us with any further questions or
concerns
Thank you,
Myles
R***
Precision Camera and Video Repair
Customer Service Manager
Phone: ###-###-####
Fax: ###-###-####
***
***
CONFIDENTIALITY NOTICE: This e-mail message, including any
attachments, is for the sole use of the intended recipient's and may contain
confidential and privileged information or otherwise protected by lawAny
unauthorized review, use, disclosure or distribution is prohibitedIf you are
not the intended recipient, please contact the sender by reply e-mail and
destroy all copies of the original message

Good
Morning,
We
received Mrs*** *** *** *** *** on 3/30/2015. Due to an error on our end we have not
reached out to her, I called her today and explained we are currently waiting
on a payment to begin repair in the amount of $I gave Mrs*** our
phone number and her account number with us as well
Please feel free to
contact us with any further questions or concerns
Thank you,
*** ***
Precision Camera and Video Repair
Customer
Service Supervisor
*** ***
*** ***
***
***
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of
the intended recipient's and may contain confidential and privileged
information or otherwise protected by lawAny unauthorized review, use,
disclosure or distribution is prohibitedIf you are not the intended
recipient, please contact the sender by reply e-mail and destroy all copies of
the original message

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I am very unhappy that attempts at repair were fruitless I am very unhappy that all my efforts to contact Precision Camera this week were not addressed, but forced me to contact a third-party (Revdex.com) to get a simple response to my concernsAlthough I believe I should be reimbursed for the $I spent for repair, I realize I must go to an authorized *** repair resource to discover what is the matter with this cameraI want you to know that each person I have personally spoken with at Precision Camera have been friendly, approachable, eager to be helpful and kind This week's chronic effort to get someone at Precision Camera to simple pick up the phone or to answer an e-mail has made my experience with Precision a bitter effortRevdex.com: Thank you for the speedy response to my concerns about this issue I am astonished that your reply and application to resolve this problem was done within a matter of hours......whereas, I've been calling Precision for four straight days THANK YOU THANK YOU
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meOnce Customer Priority Service receives the lens, we will discuss the next step to take
Sincerely, *** *** ***

Good
Afternoon,
Sony
has contacted Mr*** directly and offered a replacement camera. The issue has been resolved and we apologize
for any inconvenience we have caused the customer
Please feel free to
contact us with any further questions or concerns
Thank you,
Myles R***
Precision Camera and Video Repair
Customer
Service Manager
Phone:
###-###-####
Fax:
###-###-####
***
***
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of
the intended recipient's and may contain confidential and privileged
information or otherwise protected by lawAny unauthorized review, use,
disclosure or distribution is prohibitedIf you are not the intended
recipient, please contact the sender by reply e-mail and destroy all copies of
the original message

Good
Morning,
On
1/5/*** contacted us and stated they are replacing Mr***'s *** *** ** *** *** *** ** **. The
replacement comes directly from *** and is usually shipped within 1-weeks
of them notifying us. I apologize for
any inconvenience we have caused
Please feel free to
contact us with any further questions or concerns
Thank you,
*** ***
Precision Camera and Video Repair
*** *** ***
Phone:
###-###-#### Ext***
Fax:
###-###-####
***
***
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of
the intended recipient's and may contain confidential and privileged
information or otherwise protected by lawAny unauthorized review, use,
disclosure or distribution is prohibitedIf you are not the intended
recipient, please contact the sender by reply e-mail and destroy all copies of
the original message

Good Morning,
10pt">
We apologize for any inconvenience we have caused *** *** regarding the delay on her *** *** *** ***. *** contacted us and have stated they will be replacing this camera directly for the customer
Please feel free to contact us with any further questions or concerns
Thank you,
*** ***
Precision Camera *** *** ***
Customer Service Supervisor
Phone: ###-###-#### Ext. ***
Fax: ###-###-####
***
***
CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Hello,
We ordered MrWegner a new filter and cap. We will be shipping these
accessories directly to the customer via UPS next day air today
Please feel free to contact us with any further questions or concerns
Thank you,
Myles Raphael
Precision Camera and Video Repair
Customer Service Supervisor
Phone: ###-###-#### Ext
Fax: ###-###-####
[email protected]
www.precisioncamera.com
CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Good
Morning,
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We received Mr*** *** *** ** *** ** for repair on 2/05/2015. *** *** shipped us a *** *** ** *** ** along with an ** *** *** * ** ***
lensWe shipped the camera back to *** ***'s service center in *** *** who then shipped it to the store where *** *** dropped it
off. We returned the camera back
unrepaired as the paperwork *** *** sent in did NOT match was receivedThey
listed the model as a " *** *** ***." Per our contract with *** *** when the
paperwork does not match the unit that was received we are to return the unit
unrepaired back to the store. They in
turn correct the paperwork and resend the camera back to us
We have never received the camera
back since it was originally here in early February 2015. We would be more than happy for *** *** to
return the camera to *** *** with the correct paperwork for a complete repair
There was also no communication with *** *** regarding the return of this
equipment or prioritization of the repairOnce again we can only assume that
this communication was between the *** *** store and the *** *** service
centerAs we mentioned above the equipment was never returned to Precision
Camera so we have to make the final assumption that the *** *** Service Center
shipped the unit directly to the store instead of returning the unit to
PrecisionAs the customer is not making a request from Precision Camera we
feel this complaint should be closedHowever we’d like the customer to know
that Precision Camera would be happy to expedite the repair of their equipment
if it’s returned to us by *** ***
Please feel free to
contact us with any further questions or concerns
Thank you,
*** ***
Precision Camera and Video Repair
Customer
Service Supervisor
Phone:
*** *** ***
Fax:
***
***
***
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of
the intended recipient's and may contain confidential and privileged
information or otherwise protected by lawAny unauthorized review, use,
disclosure or distribution is prohibitedIf you are not the intended
recipient, please contact the sender by reply e-mail and destroy all copies of
the original message

Good
Afternoon,
We
sent Mr***'s *** *** *** * ** to the *** repair factory in
NY. Because it is a gray market unit
they will not repair the lens. They will
be shipping this back to us unrepaired.
We have contacted Mr***'s extended warranty company***. *** has requested that we ship this to them
once we receive it back here. *** will
contact the customer when they receive it
Please feel free to
contact us with any further questions or concerns
Thank you,
*** ***
Precision Camera and Video Repair
*** *** ***
Phone:
###-###-#### Ext***
Fax:
###-###-####
***
***
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of
the intended recipient's and may contain confidential and privileged
information or otherwise protected by lawAny unauthorized review, use,
disclosure or distribution is prohibitedIf you are not the intended
recipient, please contact the sender by reply e-mail and destroy all copies of
the original message

Good Morning,
10pt">
We contacted *** *** on 9/10/and explained that her *** *** *** *** ** ** was available for pick up in our *** CT lobby. The lens was returned from the *** factory not repaired
Please feel free to contact us with any further questions or concerns
Thank you,
*** ***
Precision Camera and Video Repair
Customer Service Supervisor
*** *** *** ***
*** ***
***
www.precisioncamera.com
CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Complaint: ***I am rejecting this response because:
They are offering what they should have done from the very beginning.
I am a professional photographerOn my work I always need my cameras with meThey lost it for a month, causing me lots of stress by making me look for a replacementThey sent it back to me with the same problem I specifically described on the report I sent along with itMeanwhile I had to send it AGAIN to them (that means I'm still replacing this camera with a rental)
The lack of communication, the irresponsible way they treated customer's property, the disrespect for my time, and the overall disorganization makes me insecure with the nature of this dealI want a brand new cameraThat's a reasonable solution for meSincerely,*** *** ***

Good
Morning,
We
have located Ms*** *** *** *** ***. We have shipped the unit via UPS, the
tracking number for this shipment is ***
Please feel free to
contact us with any further questions or concerns
Thank you,
Myles R***
Precision Camera and Video Repair
*** *** ***
*** ***
*** ***
***
***
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of the
intended recipient's and may contain confidential and privileged information or
otherwise protected by lawAny unauthorized review, use, disclosure or
distribution is prohibitedIf you are not the intended recipient, please
contact the sender by reply e-mail and destroy all copies of the original
message

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: the July dates that Precision Camera are referring to were for a repair at that timeSince then, my camera no longer able to power upThis is a new problemI contacted Precision Camera three times beginning on October 19th, and have not received anything from themNo packaging slip; no letter, no return boxNothingWhen I call the business during business hours, I hear a recorded message announcing the business hours without further option to connect to anyone who might answer the phone
Sincerely,*** ***

Good
Afternoon,
I
spoke to Ms*** and requested to rush the repair on her *** *** ***
I am currently in contact with technician.
I also explained that we could not repair her other *** *** that
was sent in for repair due to corrosion.
We have refunded the $that was paid due to lack of communication on
our end
Please feel free to contact us with any further questions or
concerns

Good
Morning,
"Arial","sans-serif"">
We have contacted *** and advised
them to contact the customer directly at ###-###-####. *** will contact the customer regarding a replacement as soon as possible
Please feel free to
contact us with any further questions or concerns
Thank you,
Myles R***
Precision Camera and Video Repair
Customer
Service Manager
Phone:
###-###-####
Fax:
###-###-####
***
***
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of
the intended recipient's and may contain confidential and privileged
information or otherwise protected by lawAny unauthorized review, use,
disclosure or distribution is prohibitedIf you are not the intended
recipient, please contact the sender by reply e-mail and destroy all copies of
the original message