Precision Camera & Video Repair, Inc.

Review: I purchased a camera ([redacted] Cyber Shot DSC-W810) on 6/11/2015 at [redacted] in [redacted]. Three months later on 9/16/2015 it stopped working. I returned the camera back to [redacted] per instructions via an e-mail.I mailed the camera on 10/6/2015. After that I have not heard from them. I have called several times and was told my camera was not repairable and they were going to send me a [redacted] Cyber-Shot DSC W830. I needed to OK this deal which I did. After that I was told I would receive a phone call to verify this order. They claim they could not contact me but I never received any communication from Sony. Each time I hear the same message but nothing has been done.Desired Settlement: Please send me my replacement camera.

Business

Response:

Good

Morning,

We have contacted [redacted] and advised

them to contact the customer directly at ###-###-####. [redacted] will contact the customer regarding a replacement as soon as possible.

Please feel free to

contact us with any further questions or concerns.

Thank you,

Myles R[redacted]

Precision Camera and Video Repair

Customer

Service Manager

Phone:

###-###-####

Fax:

###-###-####

CONFIDENTIALITY

NOTICE: This e-mail message, including any attachments, is for the sole use of

the intended recipient's and may contain confidential and privileged

information or otherwise protected by law. Any unauthorized review, use,

disclosure or distribution is prohibited. If you are not the intended

recipient, please contact the sender by reply e-mail and destroy all copies of

the original message

Review: After several attempts to have my property returned to me I have not received my camera back. A customer service supervisor by the [redacted] (would not provide last name or extension number after multiple request) insisted that I contact my warranty company for an email release. I have contacted my warranty company and they try to contact Precision on multiple occasions. No one seems to be able to approve the return of my camera. This matter has gone on for over a month. I use my camera for work and I missed the opportunity to have my camera on a recent family trip do to Precision's poor service and lack of concern.Desired Settlement: I want my camera returned to me ASAP and I want a full refund of my warranty cost from [redacted] (I will be filing a complaint on them as well).

Business

Response:

Good Afternoon,

Review: I purchased a camera - it stopped working. I contacted manufacturer and was redirected to Precision Camera for warranty repair. I sent my camera to them July 6,2014 or so. It is now Aug. 15, 2014. I was told by voice mail message last week ( approx- Au8, 7, 2014 the camera would be ready to ship and I would receive it in the next 7-10 days. I phoned them this morning and was told another part was ordered and it would be rec'd by them in 2 weeks. Model: [redacted] Tag #: [redacted] Jul 8, 2014Repair is on hold, waiting for parts.Parts Ordered On their " home " page :get your FREE repair quote nowselect makeselect model numberWhy Use Precision CameraFactory Authorized Repair All Major ManufacturersFast Turnaround-- ( I don't see this happening)24/7 Real Time Repair Status InformationSave MoneySave The Environment I would like to file this as a complaint on POOR CUSTOMER SERVICE- In the month and a week they have had my camera I have phoned them several times and have only rec'd 1 ( one) phone call from them. I have submitted my email address to them and still no response. . By them taking forever to get a camera repaired in( "fast turnaround" - I have missed out on ability to take pictures of : 1, Grand daughter's first birthday 2. vacation 3. visits out of town with relatives. This is ridiculous!. How can this be resolved?Desired Settlement: Since Precision Camera is just for repairs, I have no idea how they can rectify this problem. I think they should provide me gift cards for photo processing for the next 2 year ( my choice of processing) just for the inconvenience they have put me through. As well as replace the exact camera-[redacted] Digital Camera- in PERFECT WORKING ORDER

Business

Response:

Review: we own a camera made by [redacted]-a [redacted] serial number [redacted]. this camera has a FACTORY ENGINEERING FLAW that allows the battery door to open unexpectedly shutting the camera off. On or about the middle of November, 2014 we contacted [redacted] who acknowledged the factory defect and advised us to send the camera to precision camera in enfield connecticut. the received the camera from us on november 18, 2014. Their account screen on the computer confirms this and also has a message indicating a repair delay and a number to call. that number was ###-###-#### which I called four times on 12/2, 12/3 as well as an email on 12/3. on 12/10 I received a call from [redacted] to advise me of the COST TO REPAIR the camera. I advised her that this was a factory defect, like a car recall, and that there should not be any cost. she contested this and I told her to review the internet and see the pages upon pages of similar complaints. I also told her to call [redacted] and to confirm my conversation with them.

this camera hold all of our family memories. it stopped us from taking photos at thanksgiving and now christmas is in jeopardy!Desired Settlement: we want our camera repaired now and returned to us by december 22 vis overnight mail. if they do not have the skills to repair the camera I want it sent back to us via overnight mail with an apology for the stress this has caused my wife and myself. I also want 200 dollars as a penalty for their uncaring nature. thank you. we are only alloted so many christmases and thanksgiving in life. [redacted]

Business

Response:

Good Morning,

Review: I sent me camera to Precision Camera for repair, but when the camera was sent back to me it was missing the battery. I have tried to contact Precision Camera several times, but they do not respond to email and hold times on the telephone are excessive. All I want is my battery back, or failing that I'd like a refund.Desired Settlement: I would like my battery back.

Business

Response:

Good Morning,

I

have requested that we ship [redacted] battery back today. He should receive it sometime next week.

Please feel free to

contact us with any further questions or concerns.

Thank you,

Precision Camera and Video Repair

Customer

Service Supervisor[redacted]

CONFIDENTIALITY

NOTICE: This e-mail message, including any attachments, is for the sole use of

the intended recipient's and may contain confidential and privileged

information or otherwise protected by law. Any unauthorized review, use,

disclosure or distribution is prohibited. If you are not the intended

recipient, please contact the sender by reply e-mail and destroy all copies of

the original message

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I have sent 2 professional Lenses to them for repair (this is the vendor PPA recommended) and they received the camera on August 5, 2014. Late in August, I was able to reach someone by phone after waiting through 25 minutes of ringing, who explained the only reason I had not been contacted about the repair was that they were waiting on my APPROVAL and payment of $73.18 for one lens and they did not have an estimate on the 2nd, before they could proceed. I gave them my credit card information. I have heard nothing since. Until today, repeated attempts to contact them by phone have failed, I have gotten through twice out of 20+ phone calls and they can't give a reason as to why I have not been contacted, what the status of my repair is, or when either item will be returned to me. I have sent numerous emails to them asking for an update on the status of this repair (NO ONE ANSWERS). I cannot determine what is going on at all as no one will give me the courtesy of returning my emails or answering the telephone. They're phone system tells you to check the repair status on the website..all that says is "In Service Delay, Please Call Us At: ###-###-####."

Today SEPTEMBER 25, 2014 I finally got through on the phone after waiting a total of 17 minutes of ringing and was told they were waiting on approval to repair the lens (that I had already approved in August) I asked why the repair had not been completed after my approval, why no one had contacted me, and oh by the way how about that other lens you still haven't let me know about??? . They're response was that they had not gotten approval for the proper amount in August and the total for this lens is $288 and they had no answer whatsover about why I had not been contacted for ALMOST 2 MONTHS and the other lens quote is $389 and they haven't repaired it because they are waiting on approval. Total cost in having to rent replacement equipment while they twittle their thumbs and not contact me has been well over $500 and that is NOT including the cost for these repairs!!!

This is hands down the worse experience with any customer service EVER in this business (or any other), and they were RECOMMENDED by an extremely reputable and helpful company!

They should not be allowed to continue taking people's EXTREMELLY valueable items...DON'T SEND YOUR EQUIPMENT TO THESE SNAKES!Desired Settlement: Some sort of refund for the amount of time they have wasted in my business & MY EQUIPMENT BACK!!!!!!!!!!!!

Business

Response:

Good Morning,

Review: I sent a [redacted] video camera to them for repair (this is the vendor [redacted] recommended) and they received the camera on July 15, 2014. On August 13, I was able to reach someone named [redacted] by phone, who explained the only reason I had not been contacted about the repair was that they were waiting on my "OK" and payment of $126.50 before they could proceed. I gave [redacted] my [redacted] card information. I have heard nothing since. Repeated attempts to contact them by phone have failed (NO ONE ANSWERS). I have sent numerous emails to them asking for an update on the status of this repair (NO ONE ANSWERS). I could understand if they are waiting on a part... or some other unavoidable delay has occurred. But I cannot determine what is going on at all as no one will give me the courtesy of returning my emails or answering the telephone.Desired Settlement: I want my repaired video camera back!

Business

Response:

Good Morning,

Review: On September 12, 2013 I sent in my [redacted] camera lens, model [redacted] to Precision Camera for a professional cleaning to remove sand from the focus and zoom mechanisms. On October 3, I received the lens back from Precision Camera, with the lens damaged in shipping, and the original cleaning not done properly. At the request of Precision Camera, I instigated a damage claim with the shipper, [redacted], and sent the lens back to Precision Camera for repair of the shipping damage, and repair of their incomplete original cleaning. It is now November 6th, and Precision Camera informs me that the lens has been sent back to the [redacted] factory for repairs that they apparently are unable to perform. However, they are waiting for [redacted] to approve payment for the damage claim, therefore the repair is on indefinite hold. It is now approaching two months since I sent in my lens for a simple cleaning, and I do not have it back in working condition, and Precision Camera obstinately refuses to speed the repair along. Whether the lens was damaged in shipping by Precision Camera's negligence in packaging, or [redacted]'s negligence in handling is not my concern, therefore I should not suffer the delay while Precision Camera and [redacted] sort out blame.Desired Settlement: In order of preference:1. The lens is written off as a loss and Precision Camera pays me the cost of a replacement, or2. The lens is immediately returned in as-is condition, and Precision Camera pays me the cost to bring it back to "like-new" condition, including the cost of completing the original improperly done repair and the cost of fixing the damage in shipping, or3. Precision Camera immediately pays the cost of repair to the [redacted] factory, the lens is repaired and returned to me.

Business

Response:

Good Afternoon,

We have spoke to [redacted] and they have agreed to pay us the $954.12 to repair Mr. [redacted] LENS [redacted]. We have decided to refund the customer in the amount of $954.17 and send his lens back unrepaired. The customer accepted.

Please feel free to contact us with any further questions or concerns.

Review: I shipped two expensive digital cameras to Precision Camera for repair in early February.

The business has failed to repair or return one of the cameras, and attempts to contact have met with no response.

When I call, the number rings for ten minutes before being answered - the rep cannot help me, and my requests for contact back are not responded to.

They don't respond to my emails or contact via their website.

I have to initiate follow up to find out the status of my repair - and they are very vague as to what is happening with my repair, how much it will cost or when my equipment will be returned to me. My request to speak with a supervisor are denied.

I am repeatedly asked for my credit card information - even though I have provided it numerous times. And have not received any receipt for payment made.Desired Settlement: I would like my camera repaired and returned immediately. I would like a weekly status update call that I do not have to initiate. I would like an itemized statement of the services preformed and the charges.

Business

Response:

Good Afternoon,

I

spoke to Ms. [redacted] and requested to rush the repair on her [redacted].

I am currently in contact with technician.

I also explained that we could not repair her other [redacted] that

was sent in for repair due to corrosion.

We have refunded the $6.95 that was paid due to lack of communication on

our end.

Please feel free to contact us with any further questions or

concerns.

Review: Bought [redacted] Camcorder model # [redacted] 6/2013. Sent to Precision for repair 3/21/14 tag number [redacted]. Got email to my [redacted] on 3/29/14 from [redacted] asking for my paperwork which I did put around camera with rubber bands even though they did receive it on 3/21/14...Explained that I did in another email..I called back on 4/14/14 and was told it was in assessment. I finally received it on 4/30/14 and paid $45.00 for labor, the rest was under warranty..Didn't realize I had to pay labor... When I received it back it still wasnt working...I sent it back again by 5/30/14....which I then emailed them on 6/16/14 asking for a status since I havent heard anything at all...New tag # [redacted] On 6/24 I emailed again asking what is the warranty for a refund...I was told after a phone call to them that they couldnt fix it and [redacted] the manufacturer could...I emailed again on 6/26 asking for a refund...no answer..On 7/15/14 I spoke to [redacted] at [redacted] in [redacted]...He informed me that they could send me a refurbished one and I told him no..I do want my money back. He explained that he would talk to his manager and get back to me, as of today 7/21 I heard nothing.....so I called.....[redacted] first and they do not see the camera going out. Spoke to a woman named [redacted].. I then called ###-###-#### [redacted] and [redacted] was not there..told he would call back...I am not waiting any longer so that is why I need support and am writing this...I bought the camera from either [redacted] or [redacted] shopping channels and it is out of their hands they told me.....thank [redacted].........###-###-####Desired Settlement: I would like a refund, I am waiting so long and I do not want another defective camcorder....

Business

Response:

Hello [redacted],

Your [redacted] was repaired and shipped on 7/22 under [redacted] tracking# [redacted]. The package was delivered on 7/23 at front door. Precision Camera has also refunded the original repair cost of $45.00 to your credit card. Per [redacted] will be taking care of the refund for your camera. I hope this resolution is satisfactory and I apologize for any inconvenience this has caused you.

Thank you,

Business

Response:

Hello [redacted],

Your [redacted] was repaired and shipped on 7/22 under [redacted] tracking# [redacted]. The package was delivered on 7/23 at front door. Precision Camera has also refunded the original repair cost of $45.00 to your credit card. Per [redacted] will be taking care of the refund for your camera. I hope this resolution is satisfactory and I apologize for any inconvenience this has caused you.

Thank you,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:they wanted to send me a refurbished camcorder....I immediately got one in the mail but am still going to send it back to [redacted], not knowing that the warranty was still good and I should get my money back......Can I please leave this open until that happens..........They held my camera for three months and probably as soon as the Revdex.com notified them, I got a camera in two days.....not sure if it is mine.......do not like this company and do not want any more trouble with this specific camera....

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:they wanted to send me a refurbished camcorder....I immediately got one in the mail but am still going to send it back to [redacted], not knowing that the warranty was still good and I should get my money back......Can I please leave this open until that happens..........They held my camera for three months and probably as soon as the Revdex.com notified them, I got a camera in two days.....not sure if it is mine.......do not like this company and do not want any more trouble with this specific camera....

Sincerely,

Business

Response:

Hello,

Precision Camera respectfully requests that this case be closed. We have refunded the customer's original repair charges and returned their original equipment, as requested. The customer is working directly with [redacted] and [redacted] to resolve the remaining issues, Precision Camera has no involvement or influence on this process and therefore requests that this case be closed.

We are sorry for the delays in attempting to repair this euipment,

[redacted] | Vice President - Sales & Marketing | Precision Camera, Inc

Business

Response:

Hello,

Precision Camera respectfully requests that this case be closed. We have refunded the customer's original repair charges and returned their original equipment, as requested. The customer is working directly with [redacted] and [redacted] to resolve the remaining issues, Precision Camera has no involvement or influence on this process and therefore requests that this case be closed.

We are sorry for the delays in attempting to repair this euipment,

[redacted] | Vice President - Sales & Marketing | Precision Camera, Inc

Review: I sent my [redacted] for repair. I included the lens cap with the camera. They company repaired the camera to my full satisfaction and in a timely manner, but sent it back with a different lens cap that is broken. I just got a new lens cap few months ago (can prove that with a receipt) and it was in working order with no scratches. The one that I got back is broken and is not the one that I sent. It is very obvious to see since the cap that I got back is full with scratches and the word "[redacted]" that should be silver in color is almost black due to wear.

I called the company and complained. The person I spoke with claimed that they got the lens cover broken. I told the representative that this is not true and that I can prove that by showing the receipt of the recently bought lens cap. It is obviously not the lens cap I sent since the one I got back is completely scratched. I asked that they will sent me the lens cap that I sent them and not the old/broken/used cap they sent me. They refused and implied that I'm lying. This is outrageous!Desired Settlement: I want to receive a lens cap that is not broken and in working condition similar to the one I sent, that is if they could not sent me the lens cap I sent them that was almost brand new in working condition.

Business

Response:

Good Morning,

Review: As per [redacted], a [redacted]0 camera was sent to Precision Camera for repairs. [redacted] Tracking Number [redacted], confirms the camera was received on April 8, 2014.After no word from [redacted] or Precision, a phone call was placed to Precision on May 23, 2014. Talked with [redacted] and she informed the camera could NOT be located. Provided [redacted] with the [redacted] tracking number, camera serial number and repair order number [redacted]. [redacted] assured she would check with the registry department and call me back within seven days. To date, there has been no acknowledgement from Precision they have received and/or repaired the camera.Desired Settlement: A [redacted]0 camera is requested.

Business

Response:

Good Morning,

Review: I have sent the camera for service around January 12. They lost the camera for almost a month, making me look for Serial Number and duplicate of Receipt although in the manufacture website all these informations are provided in order to register the equipment. After a month, and A LOTS OF BACK AND FORWARD calls and emails, they finally found it. They sent it after 2 (two) days with THE SAME PROBLEM. So, the camera was actually not fixed, ALTHOUGH IT COMES WITH A LETTER STATING THAT NO PROBLEMS WERE FOUND. I tried to call them on Friday (today February 13), and spent about 20 minutes each time before somebody would answer, and the line disconnects without me being able to address the issue. I explained the reason, and wanted to speak to the person who already knew my case. She was NEVER AVAILABLE. I asked for the supervisor, who was also NOT AVAILABLE. Now I was told to send it AGAIN. And they do not offer a shipping label, although it's not been fixed the first time, and although I have sent a description of the problem.Desired Settlement: I want them to send me a new camera because it seems to me that they are avoiding the issue. They are 3rd party contracted by sony. If they are making this an issue it's probably because the repair would require new parts or better technical assistant. I don't trust them anymore. I want a new camera and they should be responsible for that, instead of trying to push a consumer away.

Business

Response:

Good Morning,

I have contacted [redacted] and have offered to email him a [redacted] pre-paid shipping label and have offered to supervise the repair when his [redacted] returns.

Please feel free to contact us with any further questions or concerns.

Thank you,

Precision Camera and Video Repair

Customer Service Supervisor

Phone: [redacted]

Fax: [redacted]

CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by law. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Review: I sent a lens for repair on June 27, 2014. After about 3-4 weeks, I finally received a quote for repair cost. I approved repair and was told it would be 7-10 days and then it would be shipped back. I have since called numerous times with no real answer as to the status of the lens.Desired Settlement: I need a full answer and deadline for lens to be fixed and returned. And then for that to actually happen.

Business

Response:

Precision Camera is doing everything we can to return the lens to the customer un-repaired. It requires parts that are no longer available from the manufacturer and we are required to fully reassemble the lens. At this point we are asking for more time to source the parts required from alternative sources. We apologize for the delay and any inconvenience this has caused the customer.

Review: My camera was sent into Preicsion Camera Repair, per [redacted]'s request. I was sent a [redacted] tracking label and a receipt from [redacted] which explained the repair would be covered by warranty. I made copies of this and taped it to the camera and then mailed it to their location using the label provided on 08/14/15. I was promised by [redacted] that the turn around was exactly two weeks, I explained that I am a full time student and need my camera before the beginning of the semester which was September first. I spoke with Charleen in the Customer Service department on 09/01/15 and was told that my web numbers do not match the camera they have. I provided them the information that was emailed to me and that was taped to the camera, yet they could not locate it. Finally, they provided me with another tag number and said that no receipt or warranty info was included in the package when they opened it. I personally taped the paperwork to the camera to avoid this problem but apparently this doesn't help. Charleen was very rude and began demanding credit card information to complete the repair that was under warranty. I explained that it was under warranty and she became rude and said that they will "look for it and contact [redacted]", she then provided me an email and I emailed her a copy of the information she was missing. I called again this afternoon to confirm that my camera was being sent to me, I was told by Charleen that she would do exactly what she said she would do last time, contact [redacted] and check her email for the receipt I sent her. She claimed that she never received the email. I explained I needed to speak with a supervisor, she claimed that Miles was the supervisor and was on a call at 12:15pm PST. I held the line for almost 30 minutes and finally Miles came to the line. Miles claimed that there was no other supervisor than him, that he would not transfer me to anyone else, that he would look for the email that Charleen misplaced. I explained that I was not satisfied with this and that I needed to know what exactly was happening with my camera and when the repair could be complete. Miles was extremely rude and spoke over me the entire conversation, not allowing me to ask him questions or make any requests. I explained to Miles that I would be filing a complaint today, to which he laughed and stated that I was only threatening him. I explained that I would request that the conversations recording made by Precision Camera, be utilized to confirm the rude and unprofessional nature which Miles conducted himself in during the call. I explained that I wanted to file a complaint and speak with his supervisor, he continued to speak over me and refused to cooperate with the complaint resolution process. I am now starting my second week of photography classes without my camera and this is costing me greatly. I intend to continue this complaint process with any and all entities interested in the information in order to make Precision Camera responsible.Desired Settlement: I want my camera repaired per [redacted]'s promise and returned to me ASAP to avoid any further costs.

Business

Response:

Good Afternoon,We repaired and shipped [redacted] camera. It was delivered to him today.

Please feel free to

contact us with any further questions or concerns.

Thank you,

Myles R[redacted]

Precision Camera and Video Repair

Customer

Service Supervisor

Phone:

###-###-####

Fax:

###-###-####

www.precisioncamera.com

CONFIDENTIALITY

NOTICE: This e-mail message, including any attachments, is for the sole use of

the intended recipient's and may contain confidential and privileged

information or otherwise protected by law. Any unauthorized review, use,

disclosure or distribution is prohibited. If you are not the intended

recipient, please contact the sender by reply e-mail and destroy all copies of

the original message

Review: I sent out a camera lens for repair on 12/17/14. Precision Camera received it on 12/18/14. After roughly 3 weeks, I received an email stating it was repaired and shipped. I was to receive the lens on 1/3/15. I never received the lens, what I did receive was someone's digital camcorder. After several attempts via email, and phone calls ( which mostly went unanswered), I was told to ship the camcorder back which I did promptly. They received the camcorder back the following day. Ever since then, I have been trying to get my lens back to no avail. I was told they shipped it to someone else, it was shipped back, then they lost it, then they found it. My last communication was 3 weeks ago. I was told I would have it no later than that Friday. It is now 3 weeks later, and again nobody answers the phone there or emails. Zero communication and no lens. I would really like to file a criminal complaint at this point. I feel as though this company has stolen from me.Desired Settlement: I would like my lens back ASAP, I am not asking for the world

Business

Response:

Good Morning,

We spoke to [redacted] on 2/23 and gave him the [redacted] tracking number for the return of his [redacted]. The [redacted] tracking number is [redacted]. It was delivered on 2/24 to the customer.

Please feel free to contact us with any further questions or concerns.

Thank you,

Customer Service Supervisor

Phone: [redacted]

Fax: [redacted]

CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by law. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Review: On April 29, 2014 I filled out the necessary paperwork online and sent a camera to Precision Camera in [redacted]. The camera was sent via [redacted] in an electronics box provided by [redacted]. I was informed that it arrived safely and was signed for on May 4, 2014. I heard nothing from Precisoin Camera. After several weeks, I called to see if there was a problem with the diagnostics or if they needed more money than I had previously authorized online to pay for needed repairs. Turns out THEY LOST MY CAMERA! There was a trace put on it since it was signed for by "[redacted]" and they assured me they would find it......NOTHING...I called several more times only to find out that they did actually lose the camera but they wanted me to pay the amount I would have had to pay to repair the old camera (that they lost) in order to get a replacement. It is now September 12, 2014....4 months after I sent the camera to be repaired. This camera is used by my daughter's high school newspaper. School is well underway. I am frustrated. I called once and actually got someone besides [redacted] (a customer service operator). His name was [redacted] and he was very pleasant but has not gotten back to me about this matter, which only made me feel worse. I actually had hope that someone was going to help me settle this matter. Since then, I have called several times only to get ringing but no answer either by machine or person.Desired Settlement: I would like a working replacement camera that is equal in quality to the [redacted] camera that I sent in good faith. I do not feel that I should have to pay anything due to the length of time, amount of frustration caused by poor communication/customer service and because a company should want to do the right thing for the customer when they make a mistake . We all make mistakes...its how we make things right that shows the world who we really are.

Business

Response:

Good Morning,

I sent my camera in to this company for a cleaning in July, 2015. After a longer period of time than I was told to expect it to take, I did a status check, which indicated that I needed to contact them regarding a delay. When I did, I was told that my camera needed a repair, not a cleaning, and that the new cost was going to be over three times as much. I was also told 7-10 days turnaround. After the 10 passed, I contacted them and was given very vague information, along with a promise for updated information. Long story short, I had to get in touch with them in order to find out anything, despite repeated promises for follow-up phone calls. 5 months later, when my camera was finally repaired, they started bombarding me with demands for payment by email and phone message. I had a horrible time actually reaching anyone, and was basically told that the company didn't care about my frustration or the length of time they had my camera. I paid for the repair and am waiting for my camera to be returned. After reading other reviews of this company, I am now concerned that I will get back a camera in the same condition it went to them. This company is not even a little bit worried about retaining customers, or even serving them well. Unfortunately, they are apparently the only authorized repair company for my brand of camera, so I had no choice in using them. At this point, I would rather dump my current camera and start over with a different brand than possibly have to deal with them again.

Review: I sent my camera for repair & they charge a flat fee of $90. The camera was sent back, allegedly repaired, but it was not repaired & now, 2 months after siting on my desk does not work at all. I contacted them shortly after I received the camera back by email telling them that they had not repaired the camera & they just ignored me. In the meantime I have purchased another camera.Desired Settlement: Since they did not fix my camera & ignored my request to try to fix it again, I feel they owe me my $90 back.

Business

Response:

Good Morning,

We

received [redacted]’s [redacted] POWERSHOT A720 IS on 2/24/2015. We repaired the unit on 3/3/15 and charged

the customer 90.95 for the repair. We

have not been contacted by the customer since the unit was delivered to him on

3/9/15. Precision Camera offers a 90 day

guarantee which expired on 6/9/15. We

can certainly pay for the return of the camera to come back for repair and can

offer a discount once the unit has been assessed and estimated.

Please feel free to

contact us with any further questions or concerns.

Thank you,

Myles R.

Precision Camera and Video Repair

Customer

Service Supervisor

Phone:

Fax:

CONFIDENTIALITY

NOTICE: This e-mail message, including any attachments, is for the sole use of

the intended recipient's and may contain confidential and privileged

information or otherwise protected by law. Any unauthorized review, use,

disclosure or distribution is prohibited. If you are not the intended recipient,

please contact the sender by reply e-mail and destroy all copies of the

original message

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I did indeed contact them about my camera within 2 weeks after receiving the camera back from them in March & I did so by email & they ignored my request.I originally sent it in because it was using batteries up within an hour - I suspected a short, When I got it back it did the same thing. So I put it away & bought another camera. Then, a few weeks ago, I got it back out & it does not even turn on.So, I feel I was charged for a repair that was never done. I do not wish to use the camera even if they could fix it. I just want my $90 back for a job that they failed to perform.

Sincerely,

Business

Response:

Good Afternoon,

We

have decided to refund $90.95 back to [redacted]’s credit card ending in

[redacted]. He should expect the refund in 72

hours. I apologize for any inconvenience

we may have caused.

Please feel free to

contact us with any further questions or concerns.

Thank you,

Myles R.

Precision Camera and Video Repair

Customer

Service Supervisor

Phone:

Fax:

CONFIDENTIALITY

NOTICE: This e-mail message, including any attachments, is for the sole use of

the intended recipient's and may contain confidential and privileged

information or otherwise protected by law. Any unauthorized review, use,

disclosure or distribution is prohibited. If you are not the intended

recipient, please contact the sender by reply e-mail and destroy all copies of

the original message

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I mailed my camera to Precision for repair. The camera has never worked properly and I detailed the issue with the shipment of my camera. When I call to get the status of the repair I am unable to reach anyone. I have also emailed them. This was not an inexpensive camera. I bought it from [redacted] and they said to send it to Precision for warranty repair. It has been almost a year since I mailed them my camera.Desired Settlement: I would like someone to contact me regarding my camera

Business

Response:

Good

Morning,

We have been trying to contact Mr.

[redacted] since his camera was received on 2/05/2015. The phone number we had on file was

incorrect, since then we have sent numerous emails with the estimate to repair

his [redacted] NEX-6. We have not heard back

from the customer. We called him

directly today at ###-###-#### today and left a message asking the customer to

call back today.

Please feel free to

contact us with any further questions or concerns.

Thank you,

Myles R[redacted]

Precision Camera and Video Repair

Customer

Service Manager

Phone:

###-###-####

Fax:

###-###-####

CONFIDENTIALITY

NOTICE: This e-mail message, including any attachments, is for the sole use of the

intended recipient's and may contain confidential and privileged information or

otherwise protected by law. Any unauthorized review, use, disclosure or

distribution is prohibited. If you are not the intended recipient, please

contact the sender by reply e-mail and destroy all copies of the original

message