Precision Camera & Video Repair, Inc.

Review: I have a service contract with this business. My camera is in need of repair and on 10/19/2014, I contacted, via phone, the company. The service representative indicated a shipping box would be sent to my home address for me to ship my camera to their facility in [redacted], CT for repair. The box never arrived and I made two more phone calls and each time was reassured a box would be sent to me. As of today, 12/14/2014, the box hasn't arrived and when I now call Precision Camera, during normal business hours, no one answers the phone. I have tried several of their listed numbers, always with the same result. Has this business closed? If so, should the closure be announced? And, do I receive credit for the unused years of service that I paid for?Desired Settlement: Camera repaired and returned ASAP.

Business

Response:

Good Afternoon,

We shipped Mr. [redacted] a box kit on 7/23 and it was delivered on 7/31. We have never received Mr. [redacted]'s camera for repair. We have instructed him to set up a new claim with his extended warranty company, [redacted]; once we receive notice we will send him a box kit right away.

Please feel free to contact us with any further questions or concerns.

Thank you,

Precision Camera and Video Repair

Customer Service Supervisor

Phone: ###-###-#### Ext. [redacted]

Fax: ###-###-####

CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by law. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the July dates that Precision Camera are referring to were for a repair at that time. Since then, my camera no longer able to power up. This is a new problem. I contacted Precision Camera three times beginning on October 19th, 2014 and have not received anything from them. No packaging slip; no letter, no return box. Nothing. When I call the business during business hours, I hear a recorded message announcing the business hours without further option to connect to anyone who might answer the phone.

Sincerely,

Review: I was advised by [redacted] per my warranty to send my [redacted] to Precision for a sensor cleaning or replacement. I informed them that I needed the camera back within 2 weeks for a very important shoot. I was told once received by Precision it would be back in my possession within 7 business days. On July 17, 2015 I overnighted the packaged which UPS confirmed Precision Received it on the 21st. Thursday the 23rd I called to see what was going on because no one informed me it was received and they told me that it wasn't in the system yet and that they would call me by the end of day. No one called. I called Friday- same thing. No call by the end of day. I called Monday and they informed me they could not yet find the camera and that they would by end of day to make sure the repair is done in time. They promised a call by end of the business day. NOTHING. I called today and they are giving me the run around saying they don't know where it is and that they are contacting other departments. Same thing they have been telling me for days. On August 4th I have a very important video shoot that this camera was needed for! If the camera is not found and returned by then it will cost me financially!Desired Settlement: If they can not find my new camera then I want a new [redacted] delivered to me before my shoot!

Business

Response:

Good Morning,

Mr.

[redacted] was signed in on 7/28/2015. We repaired the camera and shipped the unit on

7/29, the [redacted] tracking number is [redacted]. The customer is expected to receive the

camera shortly.

Please feel free to

contact us with any further questions or concerns.

Thank you,

Precision Camera and Video Repair

Customer

Service Supervisor

CONFIDENTIALITY

NOTICE: This e-mail message, including any attachments, is for the sole use of

the intended recipient's and may contain confidential and privileged

information or otherwise protected by law. Any unauthorized review, use,

disclosure or distribution is prohibited. If you are not the intended

recipient, please contact the sender by reply e-mail and destroy all copies of

the original message

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

After a good bit of resistance I spoke to one employee who was of great assistance. I retract my complaint because of her. Otherwise I would keep the complaint on file.

Sincerely,

Review: Hi, thanks for hearing my dilemma!I had replay issues with a [redacted] camera and sent the product back for service via [redacted] request. The camera shot pictures just fine and functioned normally except the playback on the camera was sporadic. [redacted] did make compensation and returned the camera, without a repair to the playback noting "no parts". However, the camera is now completely nonfunctional and does not even turn on. Also, the $25 battery I had sent with the camera was swapped out for a cheap $8 generic battery. I have tried to work with the repair shop but they keep on sending me my camera back completely broken and without my battery, not as I had sent it to them "only playback flawed". Did they think I would not notice my battery was swapped and what else was done, possibly use my camera as a parts unit for their other repairs? I'm concerned that more devious activity has occurred, because they don't seem so incompetent not to address my two concerns. Maybe I'm just a little paranoid now being insulted with their handling of my repair, please excuse my imagination! Thanks [redacted]Desired Settlement: My battery returned, which I had noted on the last return shipping transaction form to Precision Camera. And a repair of the unit to the condition I had originally sent the camera to them, no "replay issue" repair needed. If not possible, I would consider equal value [redacted] camera with a flaw in the playback if applicable as replacement.Thanks [redacted]

Business

Response:

Good Morning,

We

shipped the customer’s battery back on 5/29, the battery was delivered to the

customer on 6/1. We were unable to

repair the customer’s [redacted] as there were no parts

available to repair it. We did not

perform any repair on the camera. [redacted]

bought out the customer’s extended service plan so they could replace their

camera. Precision Camera is not responsible

for the camera not performing as we did not repair the unit.

Please feel free to

contact us with any further questions or concerns.

Thank you,

Precision Camera and Video Repair

Customer

Service Supervisor

CONFIDENTIALITY

NOTICE: This e-mail message, including any attachments, is for the sole use of the

intended recipient's and may contain confidential and privileged information or

otherwise protected by law. Any unauthorized review, use, disclosure or

distribution is prohibited. If you are not the intended recipient, please

contact the sender by reply e-mail and destroy all copies of the original

message

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The [redacted] camera was disabled completely due to Precision Camera as stated below:1) The [redacted] camera sent to Precision Camera produced pictures normally, having a malfunction only on playback.2) The [redacted] camera returned to owner from Precision Camera does not work at all via battery or computer due to Precision Camera error.3) It is true [redacted] returned funds instead of repair, however Precision Camera was neglectful disabling the camera completely, whereby the camera sent to Precision Camera could still take pictures.4) Precision Camera should be obligated restoring the camera to the condition the owner had sent it to them for repair, excluding of course the repair of playback feature. At this point they have not, and continuously refer to the inability to repair the playback feature, which I understand. However, the issue of refusing to address the disabling of the working functions of the camera being broken while in their care are disturbing.5) As for the battery, Precision Camera did returned an old [redacted] battery not the newer battery I had sent in with the [redacted] camera.

Sincerely,

Review: [redacted] made arrangements for my camera to be repaired by Precision Camera they have had my camera for 2 weeks without anything being done with it. They requested a copy of the receipt which I sent on 06/25/15 I called on 06/25/15 and on 06/26/15 (twice) I was supposed to get a call back no one called The second time I called the person I spoke with was very rude and hung up on me I had requested to speak to a supervisor but was told I was not allowed to when I asked for the persons name to whom I was speaking to she hung up on me. at this point I just want my camera repaired. They are holding my camera hostage.Desired Settlement: Fix my camera work out the repairs with [redacted] or give me a refund.

Business

Response:

Good Morning,

We

have contacted [redacted] multiple times on behalf of Mr. [redacted]. [redacted] has advised us they are not covering

this as the customer does not have warranty.

I have offered to bring the repair cost down from $126.50 to $60.00

even. The customer states he is calling

[redacted] again. We are awaiting the

customers response.

Please feel free to

contact us with any further questions or concerns.

Thank you,

Precision Camera and Video Repair

Customer

Service Supervisor

Phone:

Fax:

CONFIDENTIALITY

NOTICE: This e-mail message, including any attachments, is for the sole use of

the intended recipient's and may contain confidential and privileged

information or otherwise protected by law. Any unauthorized review, use,

disclosure or distribution is prohibited. If you are not the intended

recipient, please contact the sender by reply e-mail and destroy all copies of

the original message

Review: On 1/28/2015, I sent a [redacted] (valued at ~$450) to Precision Camera for repairing lens aperture problem as well as an internal dust cleaning (ticket # [redacted]). On 2/3/2015, they charged my credit card $166.50 and sent my lens back. When I received my lens, I saw the repair ticket said they did the repair and internal/external cleaning. However, upon inspecting the lens, I found nothing was repaired or done. Problem was still there and dust was not cleaned. Since Precision Camera is manufacturer authorized repair facility, I contacted manufacturer to find out what I should do. [redacted], the manufacturer, said they are going to send message to Precision Camera to have them contact me. However, they never did. So, a few days later I called Precision Camera. The asked me to send my lens back for a re-do of the repair, at my own shipping cost.

I sent the lens back on 2/13/2015 (ticket # 4301587) for them to re-do repair. After that, I had to call them twice to check status. I even inquired through [redacted]. On 2/23/2015, they sent the lens back. However, when I received my lens on 2/25/2015, I discovered that not only did they not fix the problem, they also caused other problems/damage to the lens. The problems are:

1. Technician overdid the aperture repair. Now the lens can't fully open. This can be confirmed by following methods:

1) When mount the lens on camera, you can see lens aperture is partially closed down. This is not right. Lens should be wide open when mounted on camera.

2) Remove the lens from camera. Adjust the aperture ring to "1.9" setting. Now, you can see aperture is slightly closed. This is not right. It should be wide open. Actually, when looking at aperture ring, you will notice it is not exactly at "1.9" setting. This indicates adjustment error in last repair.

2. When technician did repair, a small part (probably a metal ball) was lost. This caused the aperture ring not to have clear clicks when rotating.

3. The button on aperture ring was damaged in the repair - it now has paint loss and wear. This is the small button you press when moving aperture ring out of "A" setting. It was pretty new without paint loss before repair.

4. There are cleaning marks on one internal lens element.

During these two repairs, I have lost confidence in their ability to adequately repair my lens. I contacted manufacturer who then advised me to send it to Precision Camera for the third time to fix problem. But I don't want to risk having further damage to the lens. So, I want to seek help from Revdex.com and from my credit card company.Desired Settlement: I want them to fully repair my lens and replace any parts that were damaged or lost during previous repair attempts. If they can't, I want them to supply me a replacement.

Business

Response:

Good Afternoon,

I

spoke to Mr. [redacted] and have sent him an expedited shipping label for the return

of his [redacted]. I have

guaranteed that when we receive this unit we will give it to our group leader

in our [redacted] repair department. I have

advised Mr. [redacted] that I will contact him when it returns and keep him updated

every step of the way.

Please feel free to

contact us with any further questions or concerns.

Thank you,

Precision Camera and Video Repair

Customer

Service Supervisor

Phone:

Fax:

CONFIDENTIALITY

NOTICE: This e-mail message, including any attachments, is for the sole use of

the intended recipient's and may contain confidential and privileged

information or otherwise protected by law. Any unauthorized review, use,

disclosure or distribution is prohibited. If you are not the intended

recipient, please contact the sender by reply e-mail and destroy all copies of

the original message

Consumer

Response:

Hi, I have a follow-up question related to my complaint (ID [redacted]) against Precision Camera. I accepted their response for sending my camera lens back to them for further repair. However, this doesn't mean the case is closed because it is still on going. But I see Revdex.com closed the case. I just accepted their proposed resolution but the result is not clear yet. What should I do if they still can fix it after this? Let me know. Thanks, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I have sent the lens back for them to make it right. I also attached a detailed notes to list all problems, including the one below.After my initial complaint submission and while waiting for their response, I discovered another more serious problem with their last repair (I also include it in the notes):

Overall totally unresponsive, uncaring, haphazard, sarcastic, run knowledgeable, total disconnect of communication between customer service and repair techs. I spoke with someone on the phone who quoted a flat rate and said repairs take 7 to 10 business days. My flash bulb blew so I sent it in for repairs February 18. I needed a quick turnaround for another wedding I was shooting March 7. The website showed that it was received today after I mailed it. After 10 days I had heard nothing and did not have my flash so I went online to see that there was a delay. I tried calling and the phone just rang and rang and rang. I tried calling for three days straight before somebody finally answered. She said the delay was because they needed to order a part which will increase the amount they quoted so my authorization was needed. I asked why nobody tried to contact me sooner and she had no answer and was less than mildly apologetic. Very defensive tone and basically uncaring. Gave approval and she said I would have it back in 7 to 10 business days. 10 days later I still did not have my flash. Went online and saw another delay! Called again and she said they had to order parts. The parts were not ordered until six days AFTER I gave my approval. She said they expect 7 to 10 business days for parts to come in and then it would be another 7 to 10 business days before I would receive my flash. Again I ask why nobody bothered to contact me. Same uncaring attitude, and no real answer. I asked to speak with a manager, "no one was available to talk with me". After seeing a lot of other bad reviews I wonder if the repair part was even needed or if they are just scamming me. It has been one month without my equipment and no end in sight. I will never use this company again!

Review: Precision received my camera for repair on August 19th 2014, I have the [redacted] Tracking number to prove it. They didn't "log it in their system" until Sept 20th because "we've gotten a lot of [redacted] cameras lately". I have called 15 different times, most times being forced to wait 20-30 minutes before I'm disconnected. Once you do reach a human they are unhelpful and unwilling to solve your issue. Just today a CSR named [redacted] said she had no clue when they would fix my camera, she didn't offer to help nor offer any resolution other than "you have to wait" as if almost 6months of waiting isn't long enough!Desired Settlement: I would like my camera back in the next two weeks so I can photo our new baby expected at the end of this month. I would also like an apology for the extreme delay.

Business

Response:

Good Morning,

We signed in [redacted] on 9/20/2014. There was a delay in signing our [redacted] units in due to behind the scenes issues. Due to a heavy volume of cameras that we received we were not able to reach out to him until 1/21. We certainly apologize for the long delay in repair time and for not reaching out to the customer. His K-5 was repaired and has shipped on 2/7; the [redacted] tracking number is [redacted].

Please feel free to contact us with any further questions or concerns.

Thank you,

Precision Camera and Video Repair

Customer Service Supervisor

Phone: [redacted]

Fax: [redacted]

CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by law. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Review: On 11/25/14 I shipped a very expensive [redacted] rifle scope to Precision Camera as part of the [redacted] Lifetime Warranty coverage. I followed the warranty repair instructions to the tee and also included a check for $19.95 for warranty processing. My repair number is tag # [redacted]. The company claims to have a two week turn around on repair or replacement. I have called numerous times and received no answers from them. I called the first time on 12/10/14 and again on 12/22/14. This week I have called (4) times and received no answer. Their voicemail system says it is full. On the 12/22/14 call I spoke to a woman who said she would look into my ticket and expedite the repair and get back to me. This never happened. You can check the status of the repair online and it says "In Delay" and to please call their 800 number. Nobody answers at all and the voicemail is full. This is a very expensive rifle scope that has been out of commission most of the coyote season I want to use it.Desired Settlement: I would like to have this scope replaced with a similar replacement of both size, scope power, and value ASAP. I have many hunting optics such as [redacted] and they don't handle their lifetime warranty in any manner this poorly. Almost every rifle scope company offers lifetime warranty with full replacement if unable to repair. The [redacted] Lifetime Warranty clearly states this as well. I don't know who is ultimately responsible for the replacement. [redacted] or Precision Camera, and it doesn't really concern me, I just need a product that works or would consider some type of financial payback to purchase a scope from another company that stands behind their lifetime warranty in a timely and professional business manner.

Business

Response:

Good Morning,

On

1/5/2014 [redacted] contacted us and stated they are replacing Mr. [redacted]'s [redacted]. The

replacement comes directly from [redacted] and is usually shipped within 1-2 weeks

of them notifying us. I apologize for

any inconvenience we have caused.

Please feel free to

contact us with any further questions or concerns.

Thank you,

Precision Camera and Video Repair

Phone:

###-###-#### Ext. [redacted]

Fax:

###-###-####

CONFIDENTIALITY

NOTICE: This e-mail message, including any attachments, is for the sole use of

the intended recipient's and may contain confidential and privileged

information or otherwise protected by law. Any unauthorized review, use,

disclosure or distribution is prohibited. If you are not the intended

recipient, please contact the sender by reply e-mail and destroy all copies of

the original message

Review: Dear sir or madam:

I purchased a [redacted] digital camera on 6/19/2014. 6 weeks after purchase, the camera’s focusing mechanism broke. I contacted [redacted], the manufacturer, who advised me to send it in to Precision Camera Repair, where I was told it would be repaired under warranty with a 7-10 day turnaround time. The camera was sent and received at 10/15/2014. After a week of waiting and seeing that my repair was not updated, I called but no one picked up the phone after numerous tries. I wrote an email to [redacted], which was never answered. I tried to email again 2 days later, and still got no answer. Finally, I tried calling again and finally got a customer service representative, who told me that the repair parts were on back order and should come in on 10/25/2014. I called on the morning of 10/25/2014 and was told that the part would be arriving that afternoon. On 10/26/2014, I saw that the repair still showed as “Repair is on hold, waiting for parts.” I called again and was told by the representative that “something had gone wrong, and your part did not come in with this shipment.” I was told the repair date would have to be shifted back again because of the lack of parts. I asked why such a common part is not stocked and the customer service representative said that “we are just the repair shop. Our hands are tied.” I asked her if keeping track of parts for camera repairs was part of the responsibility of a major repair shop and she grudgingly agreed. I was told that the part should come in on 12/4/2014.

I checked my repair status today (12/5/2014), and it shows again as “Repair is on hold, waiting for parts.” I called ###-###-#### seven separate times and no one answered. A couple times, someone picked up the received and seemed to hang it up, disconnecting the call.

During this ordeal, I have emailed and called [redacted] customer service, which gave me the same run-around. I was told by “[redacted]” at [redacted] as well that his “hands were tied. It’s up to Precision Camera to handle your problems.” I asked for a supervisor to speak to and was told that he was not there. I left my phone number for the supervisor and never received a call back.

I am at my wit’s end. I bought a new camera which broke shortly after I started using it, and now Precision Camera Repair and [redacted] both refuse to acknowledge the problem and fix my camera. I have also asked both companies to replace my broken camera with a new product and they have refused this option as well.

As it stands, I do not have my [redacted] camera to shoot Thanksgiving, Christmas, and New Year’s pictures with. I find the behavior of Precision Camera Repair and [redacted] in regards to the treatment of their customers reprehensible.

My request at this time is for either [redacted] to refund the purchase of my camera, and they can keep the defective model, or they can ship me a new [redacted] replacement at their expense.Desired Settlement: My request at this time is for either [redacted] to refund the purchase of my camera, and they can keep the defective model, or they can ship me a new [redacted] replacement at their expense.

Business

Response:

Good Afternoon,

Review: Precision Camera has had my [redacted] d800 SLR camera for over five weeks for repair. Multiple times I tried to find more about the status of my repairs via web mail and calling, but got no response. Finally,I am able to talk with a human and am told that they will not honor the $160.00 estimate I was given . Furthermore, I am told that they have to send the camera away from their repair facility and to another facility that I assume is [redacted]. And I will have to wait an additional 6-8 weeks. Now Precision Camera refuses to mail back my camera unless I pay a shipping fee. I don't think Precision Camera is a reputable business.

1. They would not respond to my inquiries.

2. They cannot make the repairs at their facility and need to outsource.

3. They told me it would cost $160.00 but after 6 weeks said that it would cost and additional $100.

4. They refuse to return my property unless I pay for shipping. That is their responsibility.

5. They falsely advertised that they could repair my camera, but have to outsource the repair.

6. They falsely advertise quick turnaround time on repairs.

7. They're not forthcoming or honest

8. They're business practice is a scam.Desired Settlement: I just want my camera returned. No I'm not paying for shipping.

Business

Response:

Precision Camera received [redacted] camera on 7/31/14 and it was sent to the manufacturer for repair. The customer did approve our standard rate but since it had to go to the factoy the unit was re-estimated for the factory cost. [redacted] refused the repair estimate on 9/9/14 and the shipping fee was waived due to the customer being upset. We contacted the factory and refused the repair estimate. The unit was received at Precision Camera on 9/19 and was closed and brought to our shipping department. The camera is shipping today under [redacted] tracking# [redacted]. As a courtesy we have expedited the shipping so the customer can get their camera back quickly. We apologize for the inconvenience this has caused the customer.

Review: [redacted], was sent for repairon july 29th:-Never receive email from them on repair status-call them around Mid august to ask for the repair status-the customer repair service person told me I had pay for repair. I told her the camera is under the 1 year warranty and the LCD screen stop working so I should not have to pay she told me I had not sent the purchase receipt. I told her I did sent it she said she will check and contact me back. I told her if it's not found I could fax it.-They never call me back. -On September 2nd 2014 I decided to follow up and this time the person told me I have to pay because the camera LCD screen is damage and it's not covered under warranty.- I told her the screen has never been damage, when I sent that camera the screen was intact, I would have not sent this camera for repair if I had myself damage the screen, I'm far from stupid and I do not like wasting my time.-This is a point and shoot shock proof camera that stopped working, after a couple month of use the LCD one day stopped working. -the Camera was sent with [redacted] and if the package suffer any damage that could have affected the shock proof camera they should have record of thisDesired Settlement: I want this camera to be repaired at no cost.

Business

Response:

Good Afternoon,

Review: I sent my [redacted] camera to Precision Camera Repair for a problem that the camera would not read the compact flash card. Precision camera had my camera for almost 2 1/2 months and after numerous attempts to contact the company I was told in July 2014 the camera was repaired and was being shipped back. The total cost of the repair was $297.16. The company states a PCB Assenmbly, Main board was replaced. The company also states the camera was tested and was functioning properly. The company also states the camera was cleaned inside and out.When I received the camera back I inserted a brand new high quality compact flash card and the camera showed it still had the original problem that it could not read the compact flash card. I looked the camera over and it appeared the camera was never opened and the repairs I was charged for were never done. I looked inside the body of the camera and the mirrors and sensor were not clean as the repair ticket states it was. On July 15, 2014 I contacted Precision camera about this. I spoke with Night Supervisor [redacted]. After explaining the situation [redacted] offered a full refund and I would receive this in a few days. The refund did not come. I sent the camera to [redacted] for repairs. I contacted Precision again on July 22. I was told [redacted] no longer worked for the company. I talked to [redacted], a supervisor. [redacted] refused to honor what [redacted] told me would be a refund. [redacted] offered me to send the camera back and they would repair it again [er the 90 guarantee. I requested a full refund as the camera was never repaired the first time they had it. After a long conversation [redacted] said he understood my frustration but would not refund the money I paid. I am requesting [redacted] to check the camara to see if any repairs had been done before they received it. I recorded the conversation with [redacted] and [redacted]. This company is dishonest and charges for repairs it does not perform. I am requesting a full refundDesired Settlement: Full refund for the charged repairs that were not performed by Precision Camera. I have no problem paying to get something fixed but when they charge but do not even open the camera to repair it is unacceptable. Total billed to me was $297.16. This is the only acceptable out come.

Business

Response:

Good Afternoon,

We have decided the best course of action at this time is to give [redacted] a full refund for the repair on his [redacted]. We will refund the card today and it should be back on his credit card in less than 72 hours. The refund will be in the amount of $297.16.

Review: I sent my camera to this company for repair on Oct 15, 2015. I waited a very long time to hear from them. Called them on 11/24 2015. They wanted more money to repair it than I paid for it new. I gave them my credit card number to return the camera to me. I waited a very long time again. Called them on 12/29/15. They said they would tell the shipping dept. to send me my camera. Still nothing. I have been trying to call them today and when I try to get the operator, there is no answer. My tag number is [redacted]. It is a [redacted]. It just stopped turning on and I had been using it for less than a year. [redacted] Customer Support told me to send it to Precision Camera Repair.Desired Settlement: All I want is my camera back. If they have lost it, I would settle for a refurbished camera of the same kind or a coupon to buy another one.

Business

Response:

Good Morning,

We

have located Ms. [redacted]. We have shipped the unit via UPS, the

tracking number for this shipment is [redacted].

Please feel free to

contact us with any further questions or concerns.

Thank you,

Myles R[redacted]

Precision Camera and Video Repair

CONFIDENTIALITY

NOTICE: This e-mail message, including any attachments, is for the sole use of the

intended recipient's and may contain confidential and privileged information or

otherwise protected by law. Any unauthorized review, use, disclosure or

distribution is prohibited. If you are not the intended recipient, please

contact the sender by reply e-mail and destroy all copies of the original

message

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I will be waiting, once again, to receive my camera.

Sincerely,

Review: Per [redacted] website due to my warranty, I had to send my [redacted] in for repair due to an internal issue to Precision Camera. An error message comes up on the screen as soon as I start recording. I mailed off the camcorder costing me $12.00 w/insurance on my $300.00 camcorder. Precision received it and sent me several emails regarding estimate and to call in to authorize repair for which I did. Camera was "repaired" and sent back quickly when I paid the bill for a total of $114.20 for labor only (parts under warranty) and $12.50 to ship back to me. I received the camera back and as soon as I started to record, the exact same error came up. So I am unsure what, if any repair was made and what "labor" I paid for. After being so responsive to my initial emails regarding estimate cost and payment, I figured I could email Precision regarding my problem and get this resolved. They warranty their repairs for 90 days I believe the website said. I emailed with my issue and picture of the same error that is still coming up upon recording on April 30, May 3, May 8, and May 12th, 2015. I filled out the form on their website two times as well and called only to be transferred to no one answering the ringing line for customer service. There is no option to leave a message during or after hours as well. So after no response to me by Precision, I decide to file this complaint to hopefully get some kind of response.Desired Settlement: If they will actually repair my camcorder I would be willing to send it back with Precision sending me a box and paying for shipping both ways and no charge to me for the new repair. Otherwise, I would like a full refund of the repair cost and shipping of $126.50 and I will only be out the shipping I paid to them. I will find somewhere locally to repair instead.

Business

Response:

Good Morning,

I

have left a message for Ms. [redacted] with my direct contact information. Precision Camera offers a 90 day

guarantee. I have explained that we will

pay for return shipping and make sure the repair is 100% in working order

before it leaves our facility again.

After speaking with Ms. [redacted] I will email her a [redacted] pre-paid shipping

label.

Please feel free to

contact us with any further questions or concerns.

Thank you,

Precision Camera and Video Repair

Customer

Service Supervisor

CONFIDENTIALITY

NOTICE: This e-mail message, including any attachments, is for the sole use of

the intended recipient's and may contain confidential and privileged

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disclosure or distribution is prohibited. If you are not the intended

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Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,