Precision Camera & Video Repair, Inc.

Review: Brought [redacted] (with [redacted] lens on it)in to be repaired as I stated on the form I filled out there "The viewfinder blacks out (mirror freezing?). Will return to normal after multi clicks of shutter & need sensor cleaned." Issued tag number [redacted] and I requested e-mail updates via their web site. Noted on web site, 'Delay, repair on hold, waiting for parts.' 12/11 called & spoke with [redacted] and was told 'repair should be completed today then takes couple of days to return it to CT' 12/12 after noting a problem message on web site called and spoke with [redacted] who told me can't repair as there is internal corrosion'. 12/17 still no word so called again, spoke with supervisor [redacted] who said is was now with an [redacted] tech, but would ship it back no charge. 12/20 received camera body with lens (not attached) but missing the strap. Called yet again requesting manager. [redacted] returned call and said would return strap. 12/24, still no strap called and after putting in charged battery and ** card, camera won't even turn on, yet was usable when left there on 11/6. Called again, was told no manager in at the time, they'd call back....Desired Settlement: Would like to know why parts were ordered if there was corrosion (manager agreed on 12/20 should have been noticed at that time. Why was I told they were finishing repair 12/11 when not the case, why it went to ** tech when repairs handled in **, why strap not returned, why a camera brought in because it did not work well no longer works at all after they had it from 11/6 and to date have still not completely returned everything I left in their care (strap). Should be compensated for camera

Business

Response:

All high level [redacted] products are repaired in our [redacted] facility, the camera was never sent to our ** facility. We apologize for this communication error. The unit was received with a mirror malfunction, the parts normally used for this problem were ordered, this included the base unit, mirror charge unit and shutter assembly. Once the parts arrived the technician discovered the corrosion problems and discontinued the repair. Upon return of the camera the strap originally sent with the camera was omitted from the package. I left a message and explained the strap was sent via [redacted]. I also explained that upon further review we found corrosion damage and have determined it would not be ethical for us to charge him for this repair as he would have further problems down the road.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I can only assume Precision's response was written by [redacted] as it was not signed. If so, the only time he and I spoke, on 12/20 he indicated it went to ** to be repaired, agreed there were many mix ups, yet his 12/27 voice mail (I still have it saved) and this response, it has been stated it never left [redacted]. On 12/20 when we spoke, he indicated that he could offer me a reduced rate future repair. This demonstrates that either they do not know what is going on, or they lied. Regardless, that is not the issue here.

My camera was brought in in working condition, albeit needing a repair. I used this very camera as recently as 10/26 when as part of a camera club event, [redacted], where I photographed an [redacted] at the military base in [redacted]. These images were donated to the cause to be used in training for disaster responders via a contact at the [redacted]. I shot over 200 images that day, and I can provide samples of them to you if you would like, as the metadata that is part of the digital image file of each and every exposure taken demonstrates they were taken with the subject camera. I have been a photographer since the 1970s. I take care of my equipment. The 'high end [redacted]' camera I brought in working, as just mentioned I had just used it, and since it finally after a long delay and many conflicting excuses will no longer ever turn on. The working camera brought in to Precision is now no better than a door stop thanks to whatever they did to it, in either ** or **.....

I find it unacceptable I left a good, WORKING high end [redacted] camera and had it returned totally, 100% unusable. On the form I filled out when I dropped it off in [redacted] I described the problem "The viewfinder 'blacks' out. (mirror freezing?) Will return to normal after multiple clicks of shutter. Need sensor cleaned." Even as I draft my response here on 1/8, not once have they even addressed the fact that once returned the camera is totally dead. While I initially would have been satisfied if they FIXED the problem they created, however their demonstrated inability to even communicate with me truthfully, and their many delays in its handling, the return of the lens separate from the camera body and missing the strap, the destruction of my camera, and even as recent as today, their total avoidance of the key issue (the inability to turn on) I lost my trust in Precision. I feel they should either replace the [redacted] body with another [redacted], or compensate me $750 towards the replacement cost.

Thank you for your assistance in dealing with this highly frustrating situation.

Sincerely,

Business

Response:

Good Afternoon,

Precision Camera will mail the customer a check in the amount of $750.00. The check will be cut this week. We have shipped the customer another strap, the [redacted] tracking number is [redacted].

Please feel free to contact us with any further questions or concerns.

Review: I sent them my camera for repair. I paid $200.00 for it. I sent the camera in on April 14,2014. I have not received my camera back. They do not answer the phone. They do not answer my email requests. I think this is a scam and not a real business. I have been calling for weeks and never get a response.Desired Settlement: I want my camera and money back.

Business

Response:

Good Morning,

The customer requested that we return her camera back to her not repaired. We are currently in the process of bringing her camera to our shipping department. We have not charged the customer, we will be sending this back unrepaired at no charge.

Review: I sent my camera in for repair 2/16/15. My credit card was charged, and a month later, I received it back, but absolutely no repairs had been completed and the camera was still broken. I talked to customer service, who asked me to send in the camera and batteries again. I sent the camera in a second time 3/17/15. [redacted] tracking shows it was received by Precision Camera, but I have heard absolutely nothing from them and cannot get any response from their customer service.Desired Settlement: Communicate the status, and repair and send back the camera ASAP. Otherwise, refund all of the money taken from me, $166.50, and return the camera.

Business

Response:

Good Afternoon,

We

repaired the [redacted] and shipped it out on 421. The customer received the camera

4/27/2015. The [redacted] tracking number was [redacted]. We apologize for the lengthy repair time.

Please feel free to

contact us with any further questions or concerns.

Thank you,

CONFIDENTIALITY

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the intended recipient's and may contain confidential and privileged

information or otherwise protected by law. Any unauthorized review, use,

disclosure or distribution is prohibited. If you are not the intended

recipient, please contact the sender by reply e-mail and destroy all copies of

the original message

Review: My camera was sent to the [redacted] Headquarters in [redacted] in July 2014 and received at the end of July 2014. In August I had not heard anything, so I began to make phone calls. I was told that my camera was shipped to Precision Camera and to be patient. After several calls and emails to both [redacted] and Precision, I still do not have my camera. When I sent my camera in, the instructions detailed that I would have a response within 14 days from the camera being received and that I would have it back with in 4-6 weeks. it is now well past that and I have nothing but a repair status check on the website saying that the camera was received September 5th, when clearly it was received at the other headquarters in July. Precision boasts about having a fast turn around and great service. I do not agree. This has not been a pleasant experience. And, throughout all of this, no one has offered a solution, such as a replacement camera or my camera simply repaired and sent back to me. My camera is an expensive [redacted]. One that is very rare to come by complete with the carry strap and nicer lens.Desired Settlement: My desired outcome is to receive my [redacted] repaired or have a replacement [redacted] sent to me as soon as possible. It has already been about 9 weeks.

Business

Response:

Good Morning,

Review: I dropped off two cameras for repair to Precision Camera on 9/8/14, remitting credit card payment for both at that time.

Having heard nothing about the status of the cameras 10 business days later, I phoned the company on 9/19/14 to inquire as to the status. I was told that authorization was needed for additional charges for parts on the first camera.

I learned from the manager ([redacted]) that they knew on Tuesday, 9/16 /14 that parts were needed, yet nobody called me to request authorization to pay for those parts.

I inquired as to WHY the company failed to request the authorization for the $275 repair/parts previously, but no explanation was provided.

On 9/19/14: Shirlene indicated that the second camera was ready for pickup. As for the first camera, I was told that the parts were "there" and waiting for the authorization to complete the work. I provided the authorization for payment for the parts on Friday, 9/19/14 and was told that the camera was expected to be ready for pickup [redacted], filling him in on the repeated failures of communication and failure to service this camera in a reasonable time frame.Desired Settlement: I need this camera for my business. I want it repaired within 48 hours and I want an adjustment on the service portion of the repair. I'm more than happy to pay for the first camera's parts and service and all parts for the second camera, but there is no excuse for the multiple delays and communication failures within the company and with the customer.

Business

Response:

Good Morning,

We received [redacted]n 9/09/2014. She pre-approved the repair for the base rate of $169.78. After further assessment, on 9/16 we found that the parts to repair her camera were rather excessive. The repair cost was re-estimated to 275.10. On 9/19 [redacted] called in and we advised her of the new cost which she approved. On 9/24 we discovered we had to order 3 parts that we did not have in stock. I have contacted the parts department and we expect to receive the parts on 9/24. I have called [redacted] and have left a message explaining when we are expected to receive the parts.

Please feel free to contact us with any further questions or concerns.

Thank you,

Precision Camera and Video Repair

Customer Service Supervisor

Phone: ###-###-#### Ext. [redacted]

Fax: ###-###-####

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Consumer

Response:

Review: [redacted]

I am rejecting this response because: I still do not have my camera and representations as to where the parts are, whether they have been ordered and what is required to repair my camera keeps changing. Further, the delays in the processing of this repair job are excessive and inexplicable. If Precision camera knew that I needed to approve additional charges for parts to repair this camera on 9/16, WHY was I not called for the approval request? WHY did it take SIX BUSINESS DAYS to determine the extent of the repairs necessary?? I dropped this camera off on 9/8, yet the extent of repairs needed was not determined until 9/16! That's excessive and unacceptable.

It was not until 9/19, when *I* phoned Precision camera that I was told that parts and payment authorization were required. On 9/19 I authorized charges for the parts that were KNOWN to be needed on 9/16, yet as of 9/25 the parts were STILL NOT ORDERED! There is no excuse for this, particularly given that manager Miles stated that parts are shipped within 24 hours of ordering.

The failures on the part of this business to service the camera in a reasonable period of time are simply inexplicable and unacceptable. Ironic that their website home page claims

"Comprehensive repair parts inventory

Excellent service

Fastest turn times"

Review: Camera damaged by company. Promised follow up with form to mail for repair but never received.Please see some emails below:Fwd: non receipt email From[redacted] To [redacted]Tue, May 19, 2015Hello:Still no mailing form received. [redacted]-----Original Message--From: [redacted] To: [redacted]Sent: Fri, May 15, 2015 Subject: non receipt email I just received your phone message from yesterday, [redacted].Thank you for the call and message.I have not received an email - Not received mailing form.I tried to call you today but using the directory I was unable to get an extension for anyone named [redacted] (which, by your email, I presumed (guessed) to be your last name) and held on for over one half hour waiting for answer from the operator in attempt to reach customer service.[redacted]Tel: [redacted] (HOME) / [redacted] (CELL)-------------------------Fwd: Damage to camera received From [redacted] To [redacted] Thu, May 14, 2015 I am concerned that I haven't received reply from you RE: Below email nor received your promised email with mailing materials.[redacted] Tel. [redacted]-----Original Message--From: [redacted] To: [redacted] Sent: Tue, May 12, 2015 Subject: Damage to camera received Thank you for speaking with me when I called a few minutes ago, [redacted].As I told you: I received repaired [redacted] camera back from Precision Camera this afternoon; ...most distressed that, while battery door that was broken has been repaired (under PCR Tag Number [redacted]) the on off switch is no longer working.I never had trouble sliding on off switch from off to on when camera was in my posession ... this part was working well when I sent camera to Precision Camera and, therefore repair is solely responsibility of Precision Camera and must be taken care of in a speedy fashion...I understand from you that you will be emailing me a mailing form and any necessary instructions so that I can at no cost to me send to Precision Camera.Desired Settlement: Promised mailing form must be emailed to me and camera part damaged by company must be repaired ASAP and at no cost to me.If company does not fulfill this obligation, camera cannot be used as it cannot be turned on. Therefore, cost of camera is requested so that I can replace. - NOTE: I have receipt for [redacted] digital camera with 2.7 inch LCD (BlacK - purchased 1/20/2015 from [redacted].

Business

Response:

Good Morning,

We

have sent Mrs. [redacted] a [redacted] pre-paid shipping label to cover the cost of

return shipping. We will make sure that

we do our best to have this returned to her by 6/5. As long as there is no physical damage we

will cover the repair at no cost to the customer.

Please feel free to

contact us with any further questions or concerns.

Thank you,

Precision Camera and Video Repair

Customer

Service Supervisor

CONFIDENTIALITY

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Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I purchased a Sony a600 back in April of this current year and just early August I experienced issues because it was not recognizing the stock lens. Since its with in the year I decided to contact Sony Warrantyt. I originally called the number listed for Sony Camera Repair as listed on the website [redacted]) and I was instructed to mail in my camera in . It was mailed on 08/23/15. I called to follow up if they received it on 09/02 and was advised it takes up to a week to process. I then followed up on 09/08 and was advised it was a $206 repair fee. My camera was intact when shipped and I was told it was “physically damaged” I requested to see prove and nothing was sent over to me. I them followed up on 09/09 and the phone line was disconnected. I finally connected with someone the next day and was told the lines were disconnected for the day. Another week went by and no follow up was made on their part nor an email. I called on 09/15 and was address by name, assuming it was due to my caller ID however the first time I called I was hung up on. The rep immediately apologized and said she was sending me an email. Its been 3 weeks and this is unacceptable. The issue with my camera was it wasn’t recognizing the lens not that it was broken. I’m going on vacation on 09/23 and now I do not have a camera due to this extensive delay and run around. I called Sony customer service directly today 09/15 and was advised that they have no record and cant do anything since it was mailed directly to Precision Camera. I find this weird since the Sony website clearly states to contact Precision Camera for repairs. All I want is my camera repaired and back in my procession ASAP. Sony is not able to help not Precision Camera and I truly fine this unacceptable.Desired Settlement: Since my camera is under warranty I would like it repair ASAP and mailed back to me

Business

Response:

Good Morning,

We have decided to repair Mrs. [redacted]’s Sony ILCE-6000 at no charge. There was not enough damage to void her Sony Manufacturer’s Warranty. This will be repaired at no charge and we will have the unit repaired within 2-3 business days.

Please feel free to contact us with any further questions or concerns.

Thank you,

Myles R[redacted]

Precision Camera and Video Repair

Customer Service Supervisor

Phone: [redacted]

Fax: [redacted]

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Consumer

Response:

Review: [redacted]I am rejecting this response because:

Hello,

My complaint was closed due to me being unresponsive. I was out on vacation and couldnt respond. This issue has not been solved. Please see my email that was sent directly to Precision Camera.

Hi Mia,

I received my camera last week before my vacation however I'm very disappointed with the work that was done. The original issue with the lens was fixed however my camera was returned to me with a number of major issues that are unacceptable. When my camera was sent to your company for repair the ONLY issue was the lens not being recognized, now that is issue is resolved however now I have identified the issues below:

The eye focus lens does not work. The image is blurry

The NFC connection does not work

The play button does not work

The C2 button does not work

I'm unable to connect my camera to my PC to download pictures

What is my best option to get this fixed with minimal delays? Do I contact Sony to open a claim as the first time I sent in my camera they were unaware as it seems you both dont communicate.

I will also send this feedback directly to Revdex.com as this is unacceptable. Look forward connecting with you.

Sincerely,[redacted]

Business

Response:

Good Afternoon,

We are going to contact Mrs. [redacted] and request that she sends the unit back in for repair. We will ship her an expedited shipping label to return the unit on our dime. We will make sure the camera is in 100% working order before it is returned back to the customer.

Please feel free to contact us with any further questions or concerns.

Thank you,

Myles R[redacted]

Precision Camera and Video Repair

Customer Service Manager

Phone: [redacted]

Fax: [redacted]

CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by law. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Consumer

Response:

At this point given my previous experiance, I want to request a new camera NOT refurbished. I dont want to send my camera in for repair and it come back with other issues. I have sent them an email as well requesting a brand new camera equivalent to what I currently have. Review: [redacted]I am rejecting this response because:Sincerely,[redacted]

Business

Response:

Good Morning,

Unfortunately Precision Camera does not replace cameras as we are strictly a repair facility. We cannot offer a replacement. We can make sure that when the camera comes back for repair that we have the repair supervised by a Master Technician. We will make sure the camera is repaired in a timely manner and repaired to Manufacturer Specifications.

Please feel free to contact us with any further questions or concerns.

Thank you,

Myles R[redacted]

Precision Camera and Video Repair

Customer Service Manager

Phone: [redacted]

Fax: [redacted]

mr[redacted]@precisioncamera.com

www.precisioncamera.com

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Review: I sent my [redacted] camera to this company in May 2015 for repair. (Tag number [redacted])The first couple of times I checked with them on the status of repair they responded. (Nicely) However, since July I have not been able to contact them. They neither answer their phones nor emails. I do not know if they are still even in business.Desired Settlement: I simply would like to have the camera repaired and returned. Some contact with the company as to when this will occur would be nice.

Business

Response:

Good Afternoon,

Mr.

[redacted]’s [redacted] was shipped to the [redacted] factory on

8/4/15. The factory contact us and

stated the repair cost will be $248.45.

I contacted the customer today and left a message regarding the repair

cost. I am currently waiting to hear back

from the customer.

Please feel free to

contact us with any further questions or concerns.

Thank you,

Myles R.

Precision Camera and Video Repair

Customer

Service Supervisor

Phone:

Fax:

CONFIDENTIALITY

NOTICE: This e-mail message, including any attachments, is for the sole use of

the intended recipient's and may contain confidential and privileged

information or otherwise protected by law. Any unauthorized review, use,

disclosure or distribution is prohibited. If you are not the intended

recipient, please contact the sender by reply e-mail and destroy all copies of

the original message

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Business

Response:

Hello [redacted]. Thanks for your reply. I also received a reply from [redacted] Customer service today that indicated that Precision Camera in NOT an authorized [redacted] repair facility. They just repair cameras. My mistake there as I thought they had advertised themselves as a [redacted] repair center. I guess I must have mistaken their advertisement. At this point it is several months ago so I can’t remember where I saw their ad. Anyway, Precision camera called me this morning and they are going to send the camera back to me, they claim it is not repairable. At this point I guess that is the best option for me. So, thanks for your help. We’ll see if they really do return it. Again, thanks for the quick response. It is interesting to me how quickly they respond when you (Revdex.com) get involved. Have a good Thanksgiving. Rgds, [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:From: [redacted] [mailto:[redacted]] Sent: Monday, November 23, 2015 10:44 PM To: [redacted] Cc: [redacted] <[redacted]> Subject: Addition to previous complaint Dear folks at Ct Revdex.com. Back in the beginning of September I contacted you because I was having problems getting a response from a company I had sent by camera to for repairs in May. That company is Precision Camera Repair; [redacted]; [redacted], Ct. [redacted]. You were able to encourage them to contact me and they did. At that time the individual who called me from Precision Camera indicated that they had sent the camera to the factory for repairs that they were not able to do at their business in [redacted]. I was told it would be another 4-6 weeks before the camera was repaired and returned, at an increased dollar amount. I assumed at that time that progress was being made and all was well. I okayed the repair and the additional cost. That was the first week in September. I still have not received my camera.(Their tag # [redacted]; [redacted]) I contacted them on Nov 9th and spoke with the representative and she said she need to contact the factory representative and would get back to me by the following Friday. She did not get back to me. So I called again on Nov 16th and spoke with a different representative who again told me they would call me by Nov 20th. Again, no call. Since then I have contacted [redacted] customer service to see if they can determine where my camera is and what the status is. They are not willing to call Precision Camera but want the shipping information as to when it was sent to their factory. I am unable to obtain that. I asked Precision Camera to give me that information but they would not. So, I am frustrated and not sure where to go with this problem. I really don’t want to pursue this in court but I think I am running out of options. Anyway, since you were able to help last time I am hoping you can this time as well. Below is the text from the last email I received from the Ct. Revdex.com. The link has expired or I would have added to it. Anyway, thanks for any help you can give. Have a good Thanksgiving.Rgds, [redacted]

Sincerely,

Review: I sent a [redacted] camera to Precision Camera repair center for repairs. The camera experienced issues while inside the warranty period and I contacted [redacted] immediately. They instructed me to mail the camera to Precision Camera as per instructions on their web site and include a copy of the sales receipt. I did as the web site instructed, placing a paper copy of the receipt directly on the camera in the packaging. One month after sending the camera away, I still had heard nothing from either [redacted] or Precision Camera. I called the customer service line for[redacted], and I received the information that there was a shortage of parts required to fix my camera. I was worried because I am going on a trip to[redacted] at the end of March. Finally, a week and a half ago, I received an email from Precision Camera asking me for either a payment method or a copy of the receipt. After calling customer service at Precision Camera, I was told that the only reason my camera had not been serviced was a lack of sales receipt, which I had in fact enclose in the packaging as per the instructions on the web site. I only received the email about this problem one and a half months after sending my camera out. Customer Service promised to validate my warranty claim with [redacted] and to contact me when it was completed. One day later, I attempted to again call customer service within their advertised hours and could not get a representative; the phone rang for ten minutes straight without putting me on hold. No representative was available to take my call. I am leaving for Europe in one week and will not have a camera to take with me for this trip of a lifetime, despite sending my camera away in January for a warranty repair.Desired Settlement: I need to have either a new camera of the same model or my repaired camera returned to my home free of charge under the terms of the warranty by March 24, 2015, so that I can have a camera for my trip.

Business

Response:

Good Morning,

We

have contacted [redacted] on behalf of [redacted].

[redacted] has decided to repair this [redacted] at no charge to the

customer as a courtesy. The unit has

been repaired and has shipped.

Please feel free to

contact us with any further questions or concerns.

Thank you,

Precision Camera and Video Repair

Customer

Service Supervisor

Phone: [redacted]

CONFIDENTIALITY

NOTICE: This e-mail message, including any attachments, is for the sole use of

the intended recipient's and may contain confidential and privileged

information or otherwise protected by law. Any unauthorized review, use,

disclosure or distribution is prohibited. If you are not the intended

recipient, please contact the sender by reply e-mail and destroy all copies of

the original message

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

I have reviewed the case and Precision Camera has indeed resolved the issue. I received the camera today. This claim has been fully resolved. Many thanks to Revdex.com for their prompt help with resolving this issue. As soon as I filed my complaint, Precision Camera was prompt, attentive, and efficient.

Sincerely, [redacted]

Review: On 1/26/I submitted my camera ([redacted] and two lenses ([redacted]) to [redacted] for cleaning and a diagnostic serviceThe [redacted] rep, [redacted], informed me that they may use a third party vendor, Precision Camera, for camera repairs
After 5-business days, the online [redacted] tracking informed me that my equipment was being sent via [redacted] to another vendor; Precision Camera in this instanceAfter that, I could no longer track my order status onlineAll that showed was the [redacted] tracking, which only showed delivery to [redacted]
After approximately weeks, I was finally informed by [redacted] that "the wrong model number was entered on the paperwork" and that my equipment was being returned unrepairedAfter approximately one more week, I was contacted by [redacted], the supervisor at [redacted] and informed that she'd been in contact with Precision Camera and that they had broken one of my lenses before shipping it back to meThe next day we found out this was an error, they had actually broken one of the neutral density filters that were on the front of the camera lensEasily replaceable, but still a problem with their serviceIn their communication to [redacted], they didn't even tell her which lens had the broken filterSo [redacted] supplied me with a filter for each lens
During this conversation, since the camera was going to be shipped back to [redacted]'s service center, we decided to correct the model number issue and send the camera and lenses back to Precision Camera directly from the service centerSince the two locations are closer and [redacted] assured me that she'd been in contact with Precision Camera to get them to give priority to this repair, I thought this would have the camera returned to me fairly promptly
It took another two weeks to hear from Precision CameraAnd what we "heard" was the arrival of my camera and lenses back to my local [redacted]Still unrepairedInstead of doing anything with my equipment after receiving it a second time, they returned it with no work done at all, a second time.Desired Settlement: I would expect Precision Camera to fully clean and preform a diagnostic on my camera and lenses free of charge, including covering all shipping costs
However, I will not trust my equipment to them againThe retail value of the equipment I sent to them is approximately $In no way do I feel they took appropriate care with such expensive equipment, and I will not subject my camera and lenses to their care again
Instead, I would like an apology and an explanation of why my camera equipment took 1/months to be sent and returned to me with no work done
Business
Response:
Good
Morning,
We received Mr[redacted] for repair on 2/05/[redacted] shipped us a [redacted] along with an [redacted]
lensWe shipped the camera back to [redacted]'s service center in [redacted] who then shipped it to the store where [redacted] dropped it
offWe returned the camera back
unrepaired as the paperwork [redacted] sent in did NOT match was receivedThey
listed the model as a " [redacted]." Per our contract with [redacted] when the
paperwork does not match the unit that was received we are to return the unit
unrepaired back to the storeThey in
turn correct the paperwork and resend the camera back to us
We have never received the camera
back since it was originally here in early February We would be more than happy for [redacted] to
return the camera to [redacted] with the correct paperwork for a complete repair
There was also no communication with [redacted] regarding the return of this
equipment or prioritization of the repairOnce again we can only assume that
this communication was between the [redacted] store and the [redacted] service
centerAs we mentioned above the equipment was never returned to Precision
Camera so we have to make the final assumption that the [redacted] Service Center
shipped the unit directly to the store instead of returning the unit to
PrecisionAs the customer is not making a request from Precision Camera we
feel this complaint should be closedHowever we'd like the customer to know
that Precision Camera would be happy to expedite the repair of their equipment
if it's returned to us by [redacted]
Please feel free to
contact us with any further questions or concerns
Thank you,
Precision Camera and Video Repair
Customer
Service Supervisor
Phone:
Fax:
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of
the intended recipient's and may contain confidential and privileged
information or otherwise protected by lawAny unauthorized review, use,
disclosure or distribution is prohibitedIf you are not the intended
recipient, please contact the sender by reply e-mail and destroy all copies of
the original message
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
I will contact [redacted] directly to determine why my camera and my lenses were not returned to Precision Camera after being sent back to the [redacted] service center
Sincerely,

Review: I sent my [redacted] camera in for repair the end of October. The camera was returned in November and still did not work. I sent it in for a second repair/inspection. That repair was returned to me within 10 days and still did not work. I mailed the camera to them a third time on 1-2-15. I began telephoning and e-mailing their customer service on Monday 1/5/15 to confirm receipt of my camera and to get the repair number to track the progress of their third attempt to repair it. The business telephones (###-###-#### and ###-###-####) have recordings but no one answers the phone or answers calls to any extension. I have called 11 times since 1-5-15. I have sent two e-mails to their online website without any response.Desired Settlement: I want to learn the status of my repair. I think it reasonable that I should be refunded the $137 I sent in with the first repair request.

Business

Response:

Good Morning,

We

received Mr. [redacted]'s [redacted] on 01/06/2015. After further review we are not able to

duplicate the problem with his camera. We are shipping the camera back via [redacted] today, the tracking number [redacted].

Please feel free to

contact us with any further questions or concerns.

Thank you,

Precision Camera and Video Repair

Customer

Service Supervisor

Phone:

###-###-#### Ext. [redacted]

Fax:

###-###-####

CONFIDENTIALITY

NOTICE: This e-mail message, including any attachments, is for the sole use of

the intended recipient's and may contain confidential and privileged

information or otherwise protected by law. Any unauthorized review, use,

disclosure or distribution is prohibited. If you are not the intended

recipient, please contact the sender by reply e-mail and destroy all copies of

the original message

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I am very unhappy that 3 attempts at repair were fruitless. I am very unhappy that all my efforts to contact Precision Camera this week were not addressed, but forced me to contact a third-party (Revdex.com) to get a simple response to my concerns.

I sent my camera, not under warranty, in for repair. It would not turn on. The battery was showing full charge. They got my camera, but I never heard anything, so I called. After a million rings I got someone. The repair was more than they thought, more than double the quote, but now they had my camera so I went a head with the repair. NO ONE CALLED with a status or quote. The camera came back 3 weeks later. It worked for 15 minutes. Then shut down and wouldn't turn back on, the same thing it had done before. Battery showed full charge. Thus began my by weekly attempts at contacting someone for help. I was told the battery needed replaced. Why didn't you replace it? We're sending you a battery. No battery came. They finally sent a battery via US Mail, which as I told them does not deliver to my building in an industrial park. We don't deliver to PO boxes...I had this discussion with at least 5 people. I am sending it in for a free battery and repair. If it does not work I am filing a claim. This company does not answer the phone, does not return calls, does not email, does not fix cameras. The entire staff is ridiculous. They will tell you 5 different stories in the same conversation! Unbelievable!

Review: Hi,

On January 2015 I sent my camera for a warranty repair, under Event # [redacted]. This is follow-up repair from Event # [redacted] which was completed October 2014. I have not heard back from Precision Camera regarding the status of the repair. I have called and sent e-mails. They don not pick up their line during their stated business hours.

Thanks,

[redacted]Desired Settlement: I would like them to repair the camera or send it back to me.

Business

Response:

Good Morning,

Review: I sent my camera to Precision Camera to be repaired (replace the outer lens) and they received it on February 23, 2015. After no communication for a week from Precision regarding the repair, I looked up the repair status and was instructed to call them. After several attempts to reach them by phone, I spoke with [redacted]. She stated the amount due for the repair and I gave her my billing information. I received the camera back on March 10. The repair that I had requested had not been done. The invoice only included items that I had not requested and had not authorized. On March 13, I sent a message through the contact form on their website regarding the issue and did not receive a response. On March 20, I sent an email to [redacted] and did not receive a response. On March 25, after several attempts to call Precision Camera, I spoke to a representative ([redacted]?) about the issue. She stated that she would "look into it." On March 27, I called three times and was never connected to a representative. On March 30, I spoke to a representative named [redacted] and described the situation. I requested a full refund because Precision Camera did not perform the repair that I had requested. She refused to authorize a refund and only offered the option to ship my camera back to them. After reading an abundant amount of customer reviews stating that Precision Camera either took an excessively long time to return an item or never performed the repair properly, I am extremely hesitant to return my camera to them.Desired Settlement: I would like a full refund of all charges to my credit card.

Business

Response:

Good Afternoon,

We

spoke to Ms. [redacted] and sent her a [redacted] next day air label for the return of the

[redacted]. Her account is

being watched and handled by management.

We will make sure the lens is replaced when it is here for a redo

repair.

Please feel free to contact us with any further questions or

concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I sent my camera back to Precision Camera this morning. I hope that it is repaired and returned to me in a timely manner.

Sincerely,

Review: I contacted [redacted] Camera two weeks ago about a lens error on my [redacted] Coolpix Camera that was purchased in May 2014 and is STILL under warranty. [redacted] uses Precision Camera as their authorized repair center and required that I sent it to that business for the warranty work to be completed. I followed the steps on Precision Camera's website to submit the order for repair, however, my camera model was not recognized through the automated form, so the instructions said to contact the company via phone or email. I did both. On 10/1/2014 I spoke to a woman at Precision Camera and explained my issue. She told me to type a letter with my contact information, camera serial number, and brief description of the problem. She also said to include a copy of the original receipt as well as the repair correspondence from [redacted]. I did all of those things. I mailed my camera, at my expense, on Wed. 10/1/2014. I insured the package. The [redacted] tracking system reflects the camera being received by Precision at 11:51 a.m. on Friday, 10/3/14. I received NO email or phone confirmation. Yesterday, 10/6/14, I tried calling Precision Camera to check on the status of my repair because their policy claims that their repairs will be done and the camera will be returned within 7-10 days. I was using the phone number I used previously, which is the same phone number posted on their site, as well as [redacted]. I couldn't get through to any human. Today, I called and the PHONE NUMBER HAS BEEN DISCONNECTED.

I have been in contact with [redacted] as they are the ones who authorized this repair through Precision and they were unaware that this business is now defunct, I assume. I have no way of getting my $200 camera returned to me, or to get in contact with this company. This is THEFT. I insured my camera through the [redacted], but that covers damage incurred in shipping, NOT theft by the authorized repair center.Desired Settlement: I want this company to contact me and update me on the status of my camera repair. I want my camera returned to me, repaired, as was guaranteed by [redacted] and Precision! Otherwise, someone owes me $200 so I can replace my own camera. This is just the worst customer service issue. Truly, this is theft.

Business

Response:

Good Morning,

Review: On June 30, 2014 I sent my camera and housing to Precision per the directions on the [redacted] repair website. I also completed the online [redacted] information and submitted a [redacted] payment as required. The package was sent via [redacted] and arrived / was signed for by precision camera on July 8th, 2014.The [redacted] payments did not process and I called [redacted] repair. They indicated that their website information did not work either and so they had no information and I would need to contact precision camera directly. On Aug 6 I called and spoke with [redacted]; explained the issue and was told that they would investigate and call me back. On Aug 22nd I called again; explained the situation to [redacted], who also told me they would investigate and call me back. I have not received any calls, email or other contact. I have tried calling again but now get a recorded answer and then no answer when transferred to an extension. I would like a response to my many contacts as promised. I would like to know that they have my camera and housing; if it has been repaired as requested; any cost associated with the repair; and I would like it returned to me ASAP for an upcoming trip.Desired Settlement: I want my camera repaired as requested and returned to me as soon as possible.

Business

Response:

Good Afternoon,

Review: There are two issues that I currently have with Precision Camera. The first and foremost, my camera was not repaired. They preformed services that I did not require or request and lacked to repair the one item I requested they repair(e-dial issue on [redacted]). My second issue is there misrepresentation of estimates. I had been advised in a email by the [redacted]) customer service dept. to send my camera to Precision Camera who handles all the servicing for [redacted] cameras). In the email it stated I would be able to receive a quote from Precision Camera. Following [redacted]'s email instructions, I filed the paperwork with Precision Camera and shipped my camera off for repair. I checked several times to verify the camera had been delivered. After several days I called to find out what was happening and was advised the camera was fixed and they had billed my CC $206.00 and it had already been shipped. When I asked WHY I had not received a quote- they stated- that's not their policy and by giving them my CC number, I had agreed to spend the online estimate of $206.00, even without having any conformation of what was wrong with my camera. Since then I have not received any return phone calls or a reply to my emails from Precision or even [redacted] when I have asked what do I do now that the camera is still NOT fixed.

I have my emails from [redacted] and Precision as well as copies of Precision's Agreement and would welcome discussing this with you further.Desired Settlement: I wish for my CC to be refunded. I am out $206.00 and still have a broken camera. I also have asked for [redacted] to help in this manner. My original order form clearly noted I was requesting a quote and I believed the camera was experiencing an e-dial issue. I also included copy of [redacted] email instructions stating I would receive a quote. It was clear and they did not even bother to look at the information I provided. From repair sheet the cleaned it, checked the auto focus and adjusted the top(which is now loose), but did not even check the e-dial. Honestly, this feels very much like a scam and one that should be investigated.

Business

Response:

Good Afternoon,

We

have reached out to Ms. [redacted] and have processed a refund in the amount

of $206.50. She should see the refund

within 72 hours back on her credit card.

Please feel free to

contact us with any further questions or concerns.

Thank you,

Precision Camera and Video Repair

Customer

Service Supervisor

Phone:

Fax: [redacted]

CONFIDENTIALITY

NOTICE: This e-mail message, including any attachments, is for the sole use of

the intended recipient's and may contain confidential and privileged

information or otherwise protected by law. Any unauthorized review, use,

disclosure or distribution is prohibited. If you are not the intended

recipient, please contact the sender by reply e-mail and destroy all copies of

the original message

Review: I sent in my Nikon 70-200 f/2.8 VR I lens to Precision Camera to have the vibration reduction setting fixed. It was received at Precision Camera on 15 January 2014. I agreed to the initial cost, but was later contacted by Precision Camera stating the camera would need to be shipped to the Nikon factory for more than the estimated cost. As such, I declined to have my lens serviced and Precision Camera had it shipped back to me. I shipped the lens to Precision Camera with a Nikon L37c 77mm filter (which has always been on to protect the lens), a Nikon lens cap, and rear lens cover. Upon receiving the lens back from Precision Camera on 25 February 2014, I noticed it made noise when I moved the package. After opening the package, I saw that the Nikon L37c 77mm filter was destroyed. Shards of glass also got inside of the lens cap rendering it useless. I contacted Precision Camera about the issue. They said that they will investigate the matter and contact me within 5-10 days (which did not happen).Desired Settlement: A new Nikon NC 77mm filter replacement as the Nikon L37c is discontinued. Found on the Nikon website: http://www.nikonusa.com/en/Nikon-Products/Product/Lens-Filters/2482/77mm-Filter-...⇄ new 77mm Nikon lens cap (not a generic brand) to replace the one that I received back that is useless. Found on the Nikon website: http://www.nikonusa.com/en/Nikon-Products/Product/Lens-Caps/4750/LC-77-Snap-On-F...⇄ />
Business

Response:

Hello,

We ordered Mr. Wegner a new filter and cap. We will be shipping these accessories directly to the customer via UPS next day air today.

Review: I contacted Precision Camera and had no problem getting thru to a person to get info and address to send my camera for cleaning the lensThere is no other problem with the cameraI was told the cost of the repair would be $I sent the camera via USPS Priority mail with signature confirmation on 2/1/The item was verified as delivered on Feb3rd at 11:am and signed for by VMadisonI received a call on my cell phone that showed up as "unknocaller ID" on Feb8th, I was unable to get to the phone in time, so missed the callThey left a voicemail giving me a call back number of ###-###-#### and a tag number of [redacted], and an estimate for repair at $166.50, considerably more than the quoted $When I returned the call, it was not a working number--recording "your number cannot be completed as dialed"When I attempted to contact the original number I had for the company, ###-###-####, suddenly I can only get recorded messages, and am not able to speak to a personI left a voicemail requesting a call back, and no one called backAlso no-one answered at another number for Precision Camera-###-###-#### (Information Technology)I believe this is not a reputable company due to the information (phone number and estimate for repairs), and no one is answering the phone or returning my call.Desired Settlement: I would like the company to contact me and return my cameraI do not feel comfortable with their business practices and cannot trust their work, estimate or safety with my credit card information
Business
Response:
Good Afternoon,
I
contact Mrs[redacted] today and apologized for the lack of communication on our endI offered to bring the repair cost down from
to as a courtesyThe customer
did not feel comfortable giving credit card information via phone and requested
we send the unit backWe are currently
in the process of returning the customer's [redacted]
Please feel free to
contact us with any further questions or concerns
Thank you,
Myles R[redacted]
Precision Camera and Video Repair
Customer
Service Manager
Phone:
###-###-####
Fax:
###-###-####
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of
the intended recipient's and may contain confidential and privileged
information or otherwise protected by lawAny unauthorized review, use,
disclosure or distribution is prohibitedIf you are not the intended
recipient, please contact the sender by reply e-mail and destroy all copies of
the original message
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me

This company is dishonest and does not perform the repairs they state on the quotes. My Camera was sent in for repairs, charged $297.00 and after they had it 2 1/2 months. I received the camera back and the camera was never repaired, not even opened and the original problem was not repaired. Numerous contacts with company and they refused to refund the money paid for repairs not completed. Finally after filing a BBC complaint the company did refund my payment in full.